Cloud Gateway

Cloud Gateway Support Services

Cloud Gateway provides cloud, networking, security support services that can assist your organisation conceptualise and deliver a digital transformation strategy. From network and infrastructure reviews, to architectural workshop sessions - our team of professionals can help you to put together network and cyber security solutions that facilitate your cloud journey.

Features

• Network architecture audit and review
• Cloud migration, planning and strategy
• Technical workshop sessions
• Technical assurance
• Network architecture design services
• Technical product selection
• Security review and policy configuration
• HSCN and PSN connectivity services
• Digital transformation and requirements gathering

Benefits

• Access industry professionals, in cloud networking and security disciplines
• Get help connecting to the HSCN and PSN
• Identify unsupported or expiring equipment, and shadow IT
• Get extra help to onboard and configure your SASE solution
• Microsoft and AWS Partners
• Conform with Internet First and Cloud First directives
• Reduce operational risk and running costs
• Enable choice and pace of change for your cloud strategy
• Keeping up with networking trends and technologies

£400.00 to £1,750.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudgateway.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

552014164875106

Contact

Emma Gooderham
020 3870 2444
sales@cloudgateway.co.uk

Planning

• Planning service: Yes
• How the planning service works: Cloud Gateway offers planning services that can be used in conjunction with a SASE platform deployment, or in isolation on a consultancy basis. We do not limit our support services to specific vendor or technology solutions, including our own, as we understand you may be considering a range of options for your organisation.; ; Cloud Gateway can provide flexible planning support, specific to your requirements for activities including, but not limited to, digital transformation, cloud migration, network and security reviews. This could be anything from high-level strategic guidance, to detailed technical workshop sessions, or a full review of legacy network infrastructure. ; ; If you decide to use our SASE platform to facilitate these changes, we will engage with you throughout the pre-sales process to design, build and manage your bespoke platform. We work with a number of government organisations, helping them to deploy cloud workloads whilst maintaining connectivity back to their legacy estate, and to other networks such as the PSN and HSCN.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer support with cloud migration and transition from legacy infrastructure to internet-based services. Our team of experts can advise on a number of considerations including resilience, security and latency. Whether we engage with you to consult, or to deploy our SASE platform, our goal is to enable seamless integration of cloud services into your network.; ; Our SASE platform provides network connectivity between multiple clouds, your sites, data centres and remote users. It also comes equipped with a security suite that protects your cloud and traditional network traffic from a central enforcement point. ; ; The platform not only supports your requirement to migrate and transform today, but is flexible, scalable and versatile to help deliver your future requirements too. A strong Digital Foundation delivers increased control over the technologies and vendors being utilised to power the digitalisation of your business. ; ; Our team of network and security specialists ensure your organisation is future-proofed against the evolving digital and security landscape.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our technology team specialise in a range of networking disciplines, from initial architecture design, to optimisation of existing estates, particularly in the context of launching and moving applications in cloud. ; ; With customers in government, financial and health sectors, we understand the importance in not only knitting together a network sprawl, but refining the traffic patterns to ensure performance and security is maximised before, during and after migration. ; Our SASE platform is deployed at the heart of your network ecosystem to monitor your traffic performance and security. From this central enforcement point, we can measure the performance of your network endpoints, wherever they may be located (in cloud or on premise). As a cloud-native solution, our platform is built to scale automatically and without boundary, with resilience at its core.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Cloud Gateway offers fully managed support of the Services we provide via our Service Desk and teams of specialists.; ; Services Supported - Cloud Connectivity, Enterprise Connect: RAS, Site & Data Centre Connectivity, Managed WAN Services, PSN and HSCN Connectivity, Firewall-as-a-Service (FWaaS) and ZTNA, Secure Web Gateway (SWG) and Proxy, Web Application Firewall (WAF), Core Connect & Transit-Only Connectivity, My Cloud Gateway Portal, FTPS and FTP VPN Access services.; ; Standard support is in business hours (Mon-Fri 09:00-17:30 excl Bank Holidays). Priority 1 incident response is within 1 hour, resolution within 4 hours. ; Premier support 24x7x365 P1 incident response is within 15 mins, resolution within 2 hours. Monthly Service reports and review meetings are included. ; ; 5 days onboarding support is also included.; ; All customers receive access to the My Cloud Gateway portal which provides visibility of your network and security ecosystem including - Dashboard, Network connectivity status, Licence utilisation data, Bandwidth usage, Firewall policy information if applicable, Support / Ticket management

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA defined response times dependant on severity / priority. Typical response time is as little as 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Standard support is in business hours (Mon-Fri 09:00-17:30 excl Bank Holidays). A SLA is provided. Priority 1 incident response is within 1 hour, resolution is within 4 hours. ; Premier support is 24x7x365. A SLA is provided. Priority 1 incident response is within 15 mins, resolution is within 2 hours. Monthly Service reports and review meetings are included. ; 5 days onboarding support is also included. ; ; All customers receive access to the My Cloud Gateway portal which provides visibility of your network and security ecosystem including - Dashboard - Network connectivity status - Licence utilisation data - Bandwidth usage - Firewall policy information if applicable - Support / Ticket management

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our accreditation covers the provision of networking and security services for the public and private sector within the United Kingdom and internationally.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 03/01/2024
• What the PCI DSS doesn’t cover: The certification is achieved by our single card-payment processing vendor, Stripe. We do not process card payments any other way. Stripe are a level 1 PCI DSS compliant organisation and independently verified by Coalfire Systems Inc., as per their Attestation of Compliance
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our business is based on encouraging organisations to transfer to cloud or hybrid environments. By its very nature, cloud environments are more environmentally friendly than physical infrastructures and on-premise systems. Cloud Computing helps organisations optimise consumption of energy, reduce their carbon footprint, create a healthy option for employees to work remotely, take advantage of an on-demand environment where utilisation is optimised, use newer hardware with more efficient cooling systems, and create opportunities for a more sustainable, flexible, and resilient supply chain. We have a published Carbon Reduction Plan for 3 years and are purposefully reducing our carbon emissions on the path to Net Zero. What we can’t eliminate, we offset annually. Our employees work from home for at least 80% of the working week. The majority of our customer, partner and supplier meetings are held online. Expense and environmental policies encourage use of public transport over use of cars. We operate a Cycle to Work scheme. Internal policies, including supplier due diligence and selection, include consideration of sustainability. We distribute a 6 monthly Environmental Awareness newsletter to all employees to encourage engagement in fighting climate change. Our Supplier Due Diligence checks include analysis of a Suppliers Environmental initiatives and we use this to make decisions about which Supplier to work with. We have aligned environmental activities such as tree planting and litter picking to customer contracts for the whole term

  Covid-19 recovery

  Our employees work from home for at least 80% of the working week. The majority of our customer, partner and supplier meetings are held online, allowing employees to work remotely, socially distance from colleagues and not have to travel for the majority of their working week. This supports employment from all areas of the UK without discrimination. We have trained Mental Health First Aiders. Working closely with the Health sector - during the pandemic we supported organisations transition to a remote working model by offering 3 new types of connectivity so that employees of health organisations could carry out their work in the communities and remotely. Customers include GP practices, health support services, application providers, dentists, hospices, hospitals and care homes. Services were designed to be quick and simple to set up for non-technical managers with cost effective price options. We work in a high growth sector where skills are in high demand. In 2023/24, 6% of our employees were recruited into their first job since education, allowing us to support young people moving into work for the first time. We work with Involve Kent to provide connectivity services to the Health and Social Care Network. Since their platform went live they have seen a 24% increase in community wellbeing and 62% reporting feeling less lonely and isolated.

  Tackling economic inequality

  Our services encourage and support a diverse workforce and supply chain. Our remote working set-up allows us to recruit without prejudice from talent across the UK. Customers who use our services are creating an environment for their users to connect remotely from a location that suits their needs. This encourages collaboration, joint ventures and sharing of skills across multiple entrepreneurs, businesses and organisations. Customers can scale and at a pace to suit their growth. We can support small companies and collaborations in their early days, bringing diversity and innovation to the supply chain. As well as external training, we have a continuous learning and development programme to ensure employees continue to develop skills, have a good understanding of the main risks facing the digital landscape and help address the UKs digital skills shortage. We use the Social Value Portal, a platform that allows us to track, measure and report all of our Social Value initiatives. It encourages the use of local suppliers within a 30 mile radius of our hubs, which also promotes closer working and better communication. We are a techUK member and have a seat on the Nations and Regions Council. It sets the strategic direction for techUK’s work across the UK’s Nations and Regions, takes forward and grows the Local Digital Index, and champions the crucial role of the UK's digital economy. We have offered time from our female workforce to support young girls who are interested in a career in tech by reviewing CVs or practicing interview techniques. We continually build supply chain resilience into our networks by following a schedule of due diligence checks with key suppliers, engaging to ensure adequate compliance certificates and policies are in place, that they are resilient and help contribute to a strong ecosystem.

  Equal opportunity

  Our hybrid working model allows employees to work from home if this suits their needs for medical reasons. Recruitment policies and processes remove discrimination and support employees who may need to attend appointments or be at home for comfort purposes.; ; Each employee is provided with objectives which include a personal development area. Budget is available to support employees in their self development. 12% of our employees have had an internal promotion in the last 12 months due to our investment in their development.; ; Our salaries are benchmarked externally on at least an annual basis to make sure we align to industry rates.; ; Cloud Gateway sponsors the National Police Ladies Football team. Our funding has enabled the team to have custom made ladies kits where previously a lack of funding has meant the team wore mens kits. ; ; We check our suppliers' approach to Modern Slavery during the initial onboarding due diligence process. This includes checking the appropriate safeguards and commitments are included in the contract as well as checking their policies published on their websites. We measure ongoing commitment at the annual review of critical suppliers and engage with them to influence and encourage adoption of policy where they are lacking. Every attempt is made by us to understand the downward supply chain to check for any risk related to modern slavery.; ; We have an Equality, Diversity and Inclusion Policy and regularly attend events to maintain our awareness. We are continually reviewing how we can communicate the main elements of our policy throughout the organisation.

  Wellbeing

  Cloud Gateway is committed to promoting wellbeing amongst its workforce and across its partner and supplier network. We have trained Mental Health First Aiders. We have a Volunteering Policy that provides employees with the opportunity to choose an activity that's close to their heart and support their local community. Cloud Gateway matches the amount raised by an employee when fundraising as part of their volunteering efforts. Internally and externally we celebrate a calendar of events that seek to promote wellness and work-life balance. This includes activities for World Happiness Day, welcoming dogs into our offices, International Men and Women’s Days, World Book Day and National Stress Awareness Day. Every quarter we recognise an employee as our Values Champion. This person is nominated by their colleagues for demonstrating outstanding examples of one of our Company Values. They are given £300 to treat themselves. All of our employees are given the opportunity to sign up for our company health scheme which includes immediate access to health professionals and support during times of need. There is also an Employee Assistance Programme available to employees. We are committed to aligning social value activity to all G Cloud contracts and being transparent about what we achieve. We will openly engage in discussion with our G Cloud customers to agree on the best social value activities that add value locally to our customers and communities for the term of the contract. This could include wellbeing initiatives. We are able to measure and report on this activity specifically for each customer and provide a view of our performance across the entire company.

Pricing

• Price: £400.00 to £1,750.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudgateway.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.