JBi Digital

Digital Optimisation (Search Visibility & SEO)

JBi will carry out an in-depth audit of your digital footprint, comprehensive technical analysis, current search engine performance, content architecture, links and images, content quality and competitor landscape.
Your audit shows you how these factors are affecting your users’ search experience. It drives the creation of your SEO strategy.

Features

• Search experience & audits
• SEO, analytics & reporting
• Ongoing SEO support

Benefits

• Access to our marketing and SEO experts
• A broader understanding of the SEO market, trends and updates
• Bespoke and practical recommendations driven by user behaviour
• Full implementation and monitoring of your SEO strategy
• Full implementation and monitoring of your SEO strategy
• Support from a team that feels like your own

£640 to £1,320 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jbidigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

552565976564160

Contact

David Gelb
0207 043 2510
tenders@jbidigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: We start with a full search audit and detailed report with recommendations to improve site speed, navigation, targeted keywords, quality original content, authority-boosting backlinks and interlinks.; ; The Discovery Phase centres around a series of interactive workshops to help us gain a strong overall knowledge of the project, from both a software and hosting perspective. ; ; These include sessions to define key objectives and to examine the existing technical & solutions architecture. We also analyse usage data, carry out security cost-benefit analysis, plus stakeholder interviews & user surveys. ; ; Throughout Discovery, we work with you to define a strategy that will help achieve your software or hosting objectives.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of our service, JBi offer a tailored training session on the system being developed. Training can be delivered at JBi Head Office, on-site or via a webinar.; ; JBi can also offer additional training sessions, user guides or application support as part of an ongoing maintenance agreement at the end of the project.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Before migrating any services, JBi will require a thorough understanding of the application design and architecture, current usage, and any other relevant information such as marketing and SEO activities, in order to formulate a full migration plan.; ; Studying the application design helps to ensure that we recommend the most suitable cloud environment for the application. We do this by considering factors such as scalability, technical dependencies, security controls, etc.; ; Knowledge of the end-users' usage helps to ensure there is a user migration plan in place which will minimise any interruption for those users.; ; Understanding geographical reach helps to determine whether the use of Content Distribution Networks (CDN) is essential for the optimum loading time of the application.; ; A marketing and SEO plan will be put in place to migrate or pause any marketing activities as well as any SEO value the application has.; ; Having an audit of all the domains, certificates, domain records and Access Controls is a great starting to determine the tasks that have to be performed when switching cloud servers. The best way is to set-up conference calls and meetings to review each system and dependencies.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At JBi, testing is a continuous process that is embedded into our development methodology. Our teams conduct peer code reviews to ensure best practices are followed and code quality is maintained throughout the project lifecycle. ; ; Our dedicated QA team prepare Test Plans, Test Scenarios & Test Cases to ensure that every aspect of the application is considered. Our QA team conducts Functional, UI/UX, Cross-Browser, Responsive Behaviour and Load/Performance Testing under heavy traffic or low network speed, plus Security Testing against OWASP top 10 guidelines and Accessibility Testing against WCAG 2.2 guidelines. ; ; Our QA team uses a mix of manual and automated testing to achieve optimal results.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: JBi work with our customers to design optimised IT systems, software solutions and Cloud hosting services to suit their specific requirements. Cloud hosting services include server upgrades and patches for operating systems and databases, backup Integrity Testing for business continuity, plus security testing, access control audits (i.e. health-checks) and ongoing server monitoring/incident management reporting. Software services include code maintenance and code factoring, out-of-warranty bug fixes, security testing, access controls audits, platform upgrades and updates and feature enhancements. We work with established hosting providers such as AWS, Rackspace and UKFast to provide a fully managed service. The JBi team will provide a range of technical services required for ongoing maintenance and support.

Service scope

• Service constraints: When proprietary services are used and they incur any licence or other fees, the supplier (client organisation) will be responsible for covering these. In addition, this will not be required if any open source software is utilised.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All response times are defined as part of our Service Level Agreements (SLAs) and tailored for each client’s specific requirements. We also carry out regular reviews to ensure that all services listed in the SLA’s are being adhered to.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Support levels: JBi provide a range of support services to suit each client’s requirements. Services include design, development, security, marketing, testing and hosting. In addition to a ticketing system, JBi offer a personalised account management service to discuss all aspects of the account. ; ; All services are charged at the same rate as part of the support contract. The only additional support charges are for out of hours which is charged at 1.5 our normal day rate.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  JBi Digital is aware of its responsibility to the environment - our teams employ industry best-practices for environmentally friendly web development.; ; All websites are designed and developed with streamlined, user-optimised navigations, optimised imagery and UK-based hosting providers to minimise the amount of CO2 production per view.; ; Clients are given the option to have their website's environmental footprint assessed pre- and post-launch, with recommendations made on how to reduce their impact further.; ; In addition to a best practice approach to development, JBi Digital offers a "Cycle to Work" scheme to all employees, encouraging the use of environmentally friendly commuting options as an alternative to public transport and cars.; ; The office is also set up with clear recycling stations for recyclable items, such as plastics, compost, and glass.

  Covid-19 recovery

  The JBi team has adapted its service to streamline post-pandemic operations, offering both in-person and remote meetings while maintaining a "business-as-usual" relationship with all clients.; ; Employees retain the option to work from home and isolate where necessary, but are now being encouraged to return to the office for at least two days a week in order to supplement the local economy.; ; The agency is also actively involved with The Childhood Trust, London's child poverty charity, as it seeks to mitigate the impacts of COVID-19 on disadvantaged children in the capital. Whilst childhood poverty was prevalent before the coronavirus pandemic, its scale and complexity has been compounded by recent economic and political circumstances.; ; Founded in 2013, The Childhood Trust supports grassroots charities and projects across the city through match-funding, with the goal of providing aid to the 700,000 children in the capital living below the poverty line. By funding local projects, supporting children through volunteering and advocating for disadvantaged families, The Childhood Trust is alleviating the pandemic's impact on London's vulnerable youth.; ; JBi Digital has been The Childhood Trust's long term digital partner since 2020, and launched an award-winning website for the charity in 2021. JBi Digital has also run several digital campaigns that have helped increase the number of donations and level of awareness the charity receives.

  Tackling economic inequality

  JBi Digital is keenly aware of the social responsibility it has to its employees, clients and local community. In order to fulfil this responsibility, JBi:; ; - Offers above minimum wage to all employees; - Actively supports employees in fast tracking their careers, investing in training and education; - Recruits from across the UK without socio-economic bias; - Commits a portion of its revenue every year to charitable causes; ; JBi Digital is also proud to have been The Childhood Trust's long term digital partner since 2020.; ; Founded in 2013, The Childhood Trust is London's child poverty charity. It supports grassroots charities and projects across the city through match-funding, with the goal of providing aid to the 700,000 children in the capital living below the poverty line.; ; As part of this partnership, JBi was appointed to design and build a new website for The Childhood Trust on a pro bono basis, reinvigorating the charity’s brand and digital presence.; ; The website was launched in 2021, and has more-than-doubled the Trust’s online donations since launch.; ; It was named "Best Non-Profit Website" at the WebAwards 2021.; ; JBi continues to support The Childhood Trust in any way it can as it strives to tackle economic inequality. In previous years, members of the JBi London team have volunteered for the charity's "Decorate a Child's Life" campaign and raised over £1,000 for the charity by running a 5k Tough Mudder.

  Equal opportunity

  Inclusion and equality of opportunity are both a key part of our internal and recruitment culture.; ; We always hire for talent and are constantly looking for ways to increase the diversity of our recruitment pool. We use data to ensure that our team is both skilled and diverse.; ; By working with mentoring and apprenticeship programmes that focus on candidates from poorer socio-economic environments, we provide opportunities to such recruits to get a foothold in the industry.; ; Our interview panels are always made up of a mix of races and genders.; ; We will continue to review our recruitment process to ensure fairness throughout.; ; We make regular donations to charities which raise awareness of racism in the workplace and fight for economic diversity as part of our ongoing social responsibility.

  Wellbeing

  Employee wellbeing is a priority for JBi's leadership team, and integral to the agency's ways of working.; ; Internally, we hold ourselves to five key values, the most important of which is respect. This applies to both our clients and our employees, and has allowed us to establish an open, closely-knit team that is non-hierarchical, autonomous, fast-paced and vibrant.; ; We offer employees a range of benefits, including free therapy sessions and other health benefits. We also offer a cycle to work scheme, training budgets and additional perks for longer serving employees. Finally, we track all billable time and monitor employee workloads carefully.; ; Our anti-slavery and human trafficking commitment is just as strong, and our statement on this subject can be found in the footer of our website and at the link below:; https://www.jbidigital.co.uk/terms/anti-slavery-human-trafficking-statement/; ; The board of directors has overall responsibility for ensuring that this policy complies with the agency's legal and ethical obligations.; ; The directors also have day-to-day responsibility for implementing this policy, monitoring its use and effectiveness and auditing internal control systems and policies and procedures to ensure they are effective in preventing or remediating the risk of modern slavery.

Pricing

• Price: £640 to £1,320 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@jbidigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.