Fujitsu Services Limited

Oracle Training Services

Training strategy, needs assessment, curriculum design, training materials development (self-study, virtual classroom, e-learning, face-to-face classroom, user manuals), training delivery, evaluation, and training management for organisations adopting cloud applications; Fujitsu’s approach aims for improved user adoption and new ways of working which can result in high realisation of expected benefits.

Features

• Cloud training includes business processes, policies, analysis, decision-making
• Training materials developed as a logical evolution of functional specifications
• Training can be delivered throughout a Cloud implementation project
• Cloud Training emphasises realistic business scenarios
• Practical approach to selecting the most appropriate training delivery methods
• Cloud training delivered face-to-face, via virtual classroom or self-study
• High-quality training materials developed to rigorous standards
• High-quality training by instructors measured against Instructor Capabilities Framework
• Comprehensive approach to training evaluation and assessment
• Templates and accelerators speed the delivery and evaluation of training

Benefits

• Improved user adoption, new ways of working and new behaviours
• Efficient and cost-effective training through use of templates and accelerators
• Improved re-usability of training content
• Better-trained users results in fewer calls to the Help Desk
• More rigorous measurement of the impact of training
• Increased percentage of successful user adoption

£0 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

552804888700428

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: Each planning/on-boarding engagement is led by an Account Manager supported by a team comprising Service and Application Architects, Transition and Service Delivery Managers. This ensures the application management vision developed during the on-boarding phase is also achieved during the delivery phase.; ; Fujitsu's AMS on-boarding process focuses on establishing an Application Roadmap for each client, and the on-boarding journey is supported by three key phases as described below:; ; Service Strategy - Includes understanding client's application portfolio, current and future demands and challenges associated with service provisioning, as well as the Application Pipeline, Catalogue and areas for Application Rationalisation.; ; Service Design - ITIL aligned services are designed based on the strategy and service levels agreed with the client ensuring we deliver a flexible, reliable and cost effective service. The design phase focuses on ensuring Fujitsu has the necessary capacity and capabilities to deliver the agreed strategy.; ; Service Transition - focuses on establishing the service delivery capabilities for assets and applications to be supported by Fujitsu. This includes transfer of staff, assets and applications from the client team or third Party to Fujitsu and setting up the application connectivity or hosting applications (where applicable). In this phase a client contact methodology is agreed
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: All Oracle Cloud Services

Training

• Training service provided: Yes
• How the training service works: Fujitsu understands the importance of training and has developed an implementation approach that has knowledge sharing embedded throughout, starting from the first day when key business users first see Oracle Cloud Applications, through to the implementation of our Intelligent Customer function which continues the knowledge transfer as an ongoing process.; Fujitsu views training as an on-going process and not just a phase. At every stage of our process key business users will see their knowledge increase and will be “hands on” with the Oracle Application.; We acknowledge that there will be a number of varied layers of training required to meet the client’s needs from those users who will be running the system through to the end users. We will work with you to determine a training strategy which will clearly outline an agreed approach.; Our standard approach is to deliver training to the key users. We expect the project key users to be members of the central team who have in depth knowledge of the processes across the business.
• Training is tied to specific services: Yes
• Services the training service works with: All Oracle Cloud Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: One of the most important components to ensuring success is “collaboration”. It is essential that all parties work together as one project team, building trust and working as a partnership, each bringing their expertise and knowledge to the project. The Fujitsu approach builds a strong joint team approach from day one, ensuring we understand the vision and project objectives. Working together as a team will drive through transformation with Oracle Cloud and adoption of the standard processes leading the way.; Fujitsu has a wealth of experience in extracting data from legacy, source systems, transforming and loading data into Oracle Cloud Services. During the planning stage, we will go through the data migration approach in detail, defining access required to the source system(s) and data cleansing activities that can start in preparation for tasks scheduled early in the implementation. A Data Migration Strategy will be produced detailing all data items for migration (including history requirements) and entry/exit criteria for each of the trial data migration runs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All Oracle Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fujitsu offers a portfolio of services via our QA and Testing Practice (5200 industry certified testing professionals strongly aligned to the ISTQB), helping clients manage and optimise all aspects of quality assurance and testing.; ; Our lifecycle quality management approach increases quality, reduces risk and lowers costs. We follow the principles of ""test early and often"" capturing defects early, ensuring ensure client budgets are used effectively for quality conformance activities rather than damage control in live environments.; ; We utilise proprietary QA and testing frameworks and methodologies offering a disciplined approach that delivers repeatable results. Industry solutions addressing application testing challenges and business risks, an integrated suite of strategic and operational QA and testing services keep our clients ahead of the curve.; ; Our practical experience in delivering solutions has developed our best practice approach to performance engineering, It is applicable to waterfall lifecycle or agile delivery methodologies, provides a flexible degree of assurance, driven by specific client needs. A key principle is that assurance activities should commence early; ideally from initiation/requirements capture and no later than during production of the functional specifications. This ensures the performance requirements are clearly defined and understood, then flowing these down into design assurance activities and artefacts.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In addition to the implementation and migration to your new Oracle Cloud solution, we can also offer Fujitsu AMS Cloud Service Support. ; This is a flexible service designed so that you will pay for the support you use as opposed to a straight percentage of the software charge regardless of how much support you actually need.; ; Fujitsu Application Support service can include:; • Functional support; • Service requests management with Oracle; • New feature reviews and outlining new functionality in upcoming releases; • Issue resolution; • Cloud patching assistance; • Functional enhancements; • Role security settings ; • Documentation enhancement. ; • Creation of new entity or organisation ; • Training ; • Setup of new functionality ; • Cloud upgrades ; • Custom reporting requirements

Service scope

• Service constraints: There are no constraints within the scope of this defined service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During the procurement process we will respond to questions within one business day. During the on-boarding process we will create a set of standards and procedures for each engagement. In terms of responding to questions this will be in-line with the communications process defined for specific Service Levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Cosmetic/component failure or malfunction causing virtually no impact on the client’s ability to operate significant business processes or production. Most of these errors are handled through the Web chat.
• Support levels: Sev.1 - Very high - Showstopper, not able to continue business ; Sev.2 – High - Technical defect, bug, error impacting business, but business can continue with minimal work around ; Sev.3 – Medium - Technical defect, bug or error not impacting business, as work around is available for the same ; Sev.4 - Low - Cosmetic

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.