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QualiTest Group

Exploratory Testing

Qualitest's exploratory testing service leverages skilled testers to intuitively explore software, identifying defects, usability issues, and unexpected behaviour. Qualitest's Exploratory service provides comprehensive insights into quality, robustness and user experience through real-time, adaptive testing techniques. Our flexible methodology, exploratory testing adapts to evolving project requirements, covering functional and non-functional aspects.

Features

  • Customer-centric: focus ensures alignment with end-user needs and expectations
  • Comprehensive reporting: provides actionable insights for informed decision-making
  • Continuous learning: fostering test innovation and stay ahead of trends
  • Seamless integration: with existing development workflows enhances collaboration and efficiency
  • Flexible scheduling: accommodates project timelines and resource availability
  • Real-time feedback: facilitates rapid defect identification and resolution
  • Intuitive exploration: uncovers unexpected issues and enhances product robustness
  • Tailored approaches: address specific testing needs and business objectives effectively
  • Adaptive methodologies: cater to evolving project requirements and complexities
  • Skilled testers: with diverse expertise ensure comprehensive software coverage

Benefits

  • Enhanced product quality: through intuitive defect identification and resolution
  • Agile adaptation: to evolving project requirements and complexities
  • Improved user experience: by uncovering unexpected issues and usability concerns
  • Efficient resource utilisation: with flexible scheduling and tailored approaches
  • Licensing: ensure software complies with relevant agreements, minimising legal risks
  • Reduced development costs: by addressing issues early in the process
  • Enhanced collaboration and efficiency: through seamless integration with workflows
  • Informed decision-making: supported by actionable reporting and data analysis
  • Increased customer satisfaction: through alignment with end-user needs and expectations
  • Test maturity agnostic: ensuring viability for any project inclusion

Pricing

£95 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.blackmore@qualitestgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 5 2 9 7 7 5 7 2 1 5 0 2 1 2

Contact

QualiTest Group Simon Blackmore
Telephone: 07854896131
Email: simon.blackmore@qualitestgroup.com

Planning

Planning service
Yes
How the planning service works
Qualitest's exploratory testing service plays a pivotal role in planning for cloud software by ensuring comprehensive quality assurance tailored to the unique demands of cloud-based environments. Firstly, it facilitates the identification of cloud-specific issues such as scalability, interoperability, and security vulnerabilities through intuitive exploration and real-time feedback mechanisms.

Secondly, the service adapts to the dynamic nature of cloud software development, accommodating frequent updates and iterations. This agile approach enables teams to respond swiftly to evolving project requirements and effectively address emerging challenges.

Furthermore, exploratory testing enhances the reliability and performance of cloud applications by uncovering unexpected behaviour and usability concerns that may impact user experience. By providing actionable insights and comprehensive reporting, it empowers decision-makers to prioritise improvements and allocate resources efficiently.

Additionally, the service supports collaboration and integration with cloud development workflows, ensuring seamless coordination between testing and deployment processes. This alignment enhances efficiency and minimises time-to-market, enabling organisations to capitalise on the scalability and flexibility offered by cloud environments.

Ultimately, Qualitest's exploratory testing service enables proactive planning for cloud software by mitigating risks, improving quality, and optimising the overall development lifecycle to meet the evolving demands of cloud-based solutions.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Qualitest's exploratory testing solution provides support for moving to the cloud and shifting between cloud services by assuring software integration and optimal performance in these settings. Initially, it helps to detect possible migration challenges, including as compatibility issues, data integrity concerns, and performance bottlenecks. The service identifies and fixes these issues early in the migration process, reducing risks and interruptions.

In addition, Qualitest's exploratory testing procedures adapt to the specific requirements of cloud environments, allowing for the seamless flow of apps and data between multiple cloud platforms. This flexibility allows organisations to reap the benefits of multi-cloud or hybrid cloud architectures without sacrificing quality.

Exploratory testing also enhances the resilience and scalability of cloud-native applications by uncovering potential vulnerabilities and optimising resource utilisation. By providing comprehensive insights and actionable recommendations, the service empowers organisations to optimise their cloud strategies and maximise the value derived from cloud services.

Additionally, Qualitest's exploratory testing service supports continuous improvement and innovation in cloud migration and management processes, enabling organisations to stay ahead of evolving technologies and market trends. Overall, it serves as a strategic asset in navigating the complexities of cloud migration and ensuring the success of cloud-based initiatives.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
As part of our service we may provide Qualitest's inhouse developed and hosted accelerators and tools. We may also resell and install 3rd party tools. We will maintain and support these throughout our contract. Support will not be extended beyond the contract end by default, extended support can be arranged on a case-by-case basis.

Service scope

Service constraints
There are no constraints to our service. We can provide this service onsite and in person, or remotely from onshore or offshore locations.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Formal Service Levels are not applicable to this service.

In an Agile environment our resources and management will be available on-site or online to collaborate in real time. We provide email support and escalation paths as part of our Account Management process and acknowledge within 24 hours and respond within 3 working days maximum. For online requests for support using collaboration tools our teams respond in real time. If you have specific response time requirements we will agree these with you in drafting up the Call-off Contract.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide an Account Delivery Manager with a dedicated phone number and email for the engagement, and they are your Point of Contact, and you will have direct access to them. They are focused on the successful delivery of our services, and manage the governance and reporting. This will be built into the cost of the service.

Basic support is 8.30am to 5.30pm Monday to Friday, additional support can be arranged as needed, there may be an additional charge. Weekend cover can be provided for escalations and cutover activities on arrangement.

Governance and escalations are defined as a matrix which is ratified with you as the customer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Centre for Assessment Ltd
ISO/IEC 27001 accreditation date
26/07/2023
What the ISO/IEC 27001 doesn’t cover
A.14.1.2 Securing applications services on public networks (Not Applicable, as Qualitest Group do not provide services on public networks);
A.14.1.3 Protecting application services transactions (Not Applicable, as Qualitest Group do not provide application services transactions);
A.14.2.4 Restrictions on changes to software packages (Not Applicable, as Qualitest Group do not produce or provide any software packages as a service);
A.14.2.7 Outsourced development (Not Applicable, as Qualitest Group do not provide any Outsourced Development)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Qualitest is committed to reducing waste, energy and water usage, and to recycling whenever possible. We encourage homeworking wherever possible, subject to our client's requirements. We leverage technology to reduce travel through online collaboration, and our expenses policy mandates the use of public transport when it is required. We have closed underutilised offices to reduce emissions and commuting. Less commuting improves air quality, reduces greenhouse emissions and the consumption of fossil fuels, while also reducing paper and single-plastic use, and office energy consumption. We provide a Cycle to Work scheme as well as an electric car hire program for our staff.

Qualitest Group is registered with EcoVadis. EcoVadis is a company that provides business sustainability ratings. It is known as the world's most trusted in this field. Over 1000 multinational companies work with EcoVadis to manage risks, reduce costs and drive innovation and new revenue. We currently hold the silver rating with EcoVadis. We have detailed policies and processes which outline our ESG commitments. Our Environment and Sustainability policy commits our business to:
•Comply with all relevant environmental legislation, regulations, and approved codes of practice.
•Protect the environment by preventing and minimising our contribution to pollution of land, air, and water.
•Keep wastage to a minimum and maximise the efficient use of materials and resources.
•Manage and dispose of all waste responsible. Train our staff so that we all work in accordance with this policy and within an environmentally aware culture.
•Regularly communicate our environmental performance to our employees and other significant stakeholders.
•Develop our management processes to ensure that environmental factors are considered during planning and implementation.
•Monitor and continuously improve our environmental performance.
•Leverage our environmental impact by encouraging clients to improve their environmental performance.

Covid-19 recovery

Qualitest's homeworking policy (subject to our client's requirements) allows us to expand our diversity across gender and race through flexible working, encouraging an inclusive culture, and allows us to employ people in economically disadvantaged locations, including those people and regions affected by COVID.

We offer universal training opportunities to all our staff, with tailored development plans aligned to career aspirations and performance evaluations, promotions aligned to achievement and capability, and role rotation policies to allow everyone a chance to grow and develop.

We support positive mental and physical health through our Employee Assistance programme which provides 24/7 confidential support, online resources for self-help for wellbeing and links to medical resources for health concerns and access to trained wellbeing and financial councillors.

We support our local communities through our Charity sponsorship programs which in the UK include the Greggs Foundation Breakfast Club for schools programmes targeted at deprived areas and under-privileged children, and our Re-Engage partnership which supports old er people experiencing loneliness through social connection. All our staff also have the opportunity to get personally involved in the support of these charities.

Tackling economic inequality

Qualitest encourages homeworking wherever possible, subject to our client's requirements. This allows us to employ people in economically disadvantaged locations across the UK. Qualitest pays all staff above the National Living Wage. The home working also means less commuting which as well as reducing our carbon footprint also reduces the financial burden on our employees, and supports a healthy work/life balance.

Educational Attainment
We offer universal training opportunities to all our staff, with tailored development plans aligned to career aspirations and performance evaluations, promotions aligned to achievement and capability, and role rotation policies to allow everyone a chance to grow and develop.

Fair Treatment:
Qualitest's recruitment practices and employment conditions are compliant with the five foundational principles of quality work set out in the Good Work Plan (i.e. fair pay, participation and progression, voice and autonomy). Every employee has an assigned manager with oversight and visibility of their work, and a regular feedback process with a bi-annual formalised Performance Review process linked to guided career progression, role rotation and pay progression. We hold global, regional and sector Town Halls ensuring everyone in the company has visibility of and access to the highest levels of the organisation, and a regular top-down communication and collaborative engagement from everyone through the Q&A sessions.

Innovation and disruptive technologies:
We have a Centre of Excellence structure dedicated to Research & Development of innovation to increase efficiency and reduce costs for our customers. We leverage AI to automate data-driven decisions and validation and generation of everything from risk assessment and requirements to test planning and deployment decisions. Our accelerators deliver measurable efficiencies, reduce cost and increase both velocity and quality.

Supporting our supply chain:
We have standard 30-day payment terms and target 95% of all undisputed invoices being paid within 60 days.

Equal opportunity

Qualitest's Diversity & Inclusion (D&I) Committee is led by our senior leadership team who define and enact our D&I Strategy. Our strategy identifies groups within our organisation and/or industry that are underrepresented and required additional support, these are:
•LGBTQ+ *
•Women **
•People of Colour (BIPOC)
•People with Disabilities
•People returning to work
•Veterans

Employee Resource Groups (ERGs) have their own committee, C-level Sponsor, goals and targets:

*Qualipride provides a safe online space for sharing of experiences without judgment, professional and personal support, and education and online resources on LGBTQ+ terminology, history and challenges. Well over 40% of our global community has participated in global or local Qualipride events.

**Women@Qualitest is open to women and men who wish to support their colleagues, friends and family and educate themselves through regular forums and sharing sessions. Women@Qualitest hosts external guest speakers who offer experience and advice on issues impacting women in particular and provides a safe space for sharing challenges and successes.

We are driving down the gender pay gap every year (in 2022 we reduced it by almost 30%) and awarding larger bonuses to our women (we saw an increase of more than 8% in 2022).

Every employee has access to 24/7 online training and mentorship schemes for skill attainment, an assigned manager with visibility of their work, and a regular feedback process with a bi-annual formalised Performance Review process linked to guided career progression, role rotation and pay progression.

We communicate our “Corporate Values” message as the Qualitest Spirit (video on our Careers page / YouTube channel). This puts into practice our group policies at every level of our organisation, building on the compulsory Learning & Development-led training.

We have zero tolerance towards slavery and human trafficking and our statement is on our website.

Wellbeing

Qualitest encourages homeworking wherever possible, subject to our client's requirements. Less commuting not only helps the environment, but reduces the financial burden on our employee and improves their work/life balance and supports their mental wellbeing.

We support positive mental and physical health through our Employee Assistance programme which provides 24/7 confidential support, online resources for self-help for wellbeing and links to medical resources for health concerns and access to trained wellbeing and financial councillors.

We provide wellbeing programs which are open to all employees, including but not limited to online yoga classes during the working day, mental health first-aiders, mental health champions, hold seminars and sharing sessions with guest speakers and training organisations, including internal management sharing their own mental health journeys and techniques. We regularly share hints and tops in bites-size communications to remind all our employees to take care of their mental health.

Our Cycle to Work Scheme also provides tax-efficient cycle purchase options for all staff, allowing them to increase their exercises, as well as reduce their financial burden through non-motorised travel options.

Pricing

Price
£95 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.blackmore@qualitestgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.