Silver Lining Convergence Limited

Managed Infrastructure Support

Silver Lining boasts decades of networking experience in-house while providing a responsive and transparent Infrastructure IT support and management service. Covering all cloud and on-premise technology infrastructure, including servers, virtual servers, virtual desktops, backup, storage and network equipment.

Features

• 24/7 Monitoring: Constant hardware, software, and network system surveillance.
• Proactive Maintenance: Regular upkeep to reduce downtime, extend equipment life.
• On-demand Support: Immediate access to expert IT support as required.
• Disaster Recovery: Tailored strategies for data integrity and business continuity.
• Cloud Integration: Seamless management across cloud and on-premises infrastructures.
• Customised Backups: Tailored backup regimes for critical data protection.
• Security Management: Advanced cyber threat protection with robust security measures.
• Compliance Assurance: Infrastructure meets legal and regulatory compliance standards.
• Performance Reports: Regular insights on performance and resolution actions.
• Capacity Planning: Advises on infrastructure scaling aligned with business growth.

Benefits

• Reduced Downtime: Minimises disruptions, enhances productivity.
• Cost Efficiency: Lowers operational costs versus large in-house IT.
• Scalability: Infrastructure scales based on demand without heavy investment.
• Enhanced Security: Advanced monitoring reduces cyber risks.
• xpert Support: Access to specialised UK & IT expertise.
• Improved Compliance: Meets regulatory standards, avoids penalties.
• Core Business Focus: Frees internal resources for essential business functions.
• Rapid Resolution: Swiftly addresses IT disruptions, avoids revenue loss.
• Future-Proofing: Stays current with evolving technology trends.
• Transparent Reporting: Offers clear insights for strategic decision-making.

£20 a virtual machine a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@silver-lining.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

553046380878098

Contact

Silver Lining
0345 313 1111
sales@silver-lining.com

Planning

• Planning service: Yes
• How the planning service works: We utilise PRINCE2 project management methodologies to ensure meticulous planning and execution when implementing cloud hosting or software services. This structured approach helps manage risk, control resources, and align with project goals, ensuring delivery on time, within budget, and to the required standards.; ; Our process starts with a thorough initial assessment to tailor our strategy to the buyer's specific needs and objectives. We then outline clear, actionable steps including stakeholder engagement, realistic milestones, and regular progress reviews.; ; To minimise disruption during the transition, robust change control procedures are implemented. These are designed to manage alterations systematically, reducing downtime risks. We also emphasise transparent communication, keeping all parties informed and involved throughout the process.; ; By adhering to these best practices, we ensure a smooth transition to new cloud or software solutions, providing continuous support and guidance.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Online/ offline, in-person with documentation supplied.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Decades of experience migrating organsitions into and between Cloud hosting environments with existing relationships and routes into AWS and Azure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Varies based on service supported.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Varies based on service taken.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The SLA is 4 hours, however current average response time is under 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide comprehensive support services tailored to ensure uninterrupted operations and customer satisfaction. Our support is available 24/7/365, offering unlimited fault resolution to promptly address and rectify any issues that may arise, ensuring minimal disruption to your business operations. Each client benefits from a personalised service as they are assigned a dedicated Technical Account Manager. This manager acts as your primary point of contact, helping to streamline communications and ensure that all your service needs are met efficiently. Additionally, a dedicated solutions manager is assigned to each client to help customise our solutions to fit your specific requirements perfectly, enhancing the overall effectiveness of the deployed solutions. For detailed information on the various support tiers and associated costs, we encourage potential clients to get in touch with us directly.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 09/06/2023
• What the ISO/IEC 27001 doesn’t cover: Varies on service taken.; Initial Certification: 03 June 2017; Latest Issue: 09 June 2023; Expiry Date: 03 May 2026
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: ProCheckup
• PCI DSS accreditation date: July 2023
• What the PCI DSS doesn’t cover: Services outside the PCI Level 1 accredited environment.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Silver Lining is deeply committed to environmental sustainability, guided by the principle of leaving the world better than we found it. Our efforts, underpinned by ISO 14001 accreditation, focus on minimising our carbon footprint through various initiatives. This includes establishing an effective environmental management system aimed at reducing waste, improving operational efficiency, and lowering toxic emissions. We prioritise recycling internally and among stakeholders, opt for environmentally friendly products, and ensure compliance with or exceeding environmental legislation. ; ; Through accredited programs, we offset greenhouse gas emissions, resulting in significant energy reductions. For instance, from January 2021 to January 2022, our energy consumption decreased from 9,600 kWh to 6,600 kWh, further bolstered by investments in solar panels. Additionally, our vehicle fleet transitioned to 90% electric, with plans to reach 100% by the end of 2024, positively impacting local air quality and reducing our carbon footprint. ; ; Our participation in the SME Climate HUB aligns with our commitment to net-zero emissions and climate change mitigation. Internally, we promote renewable energy use, achieve 80% paperless operations, and utilise energy-efficient office systems. Initiatives like the cycle-to-work scheme, supported by recycled-material bike shelters, and eco-friendly event products, such as biodegradable Silver Lining bags, further our sustainability goals. ; ; Our innovative Cloud PC or Virtual Desktop solution contributes to carbon emission reduction by eliminating traditional desktop computing inefficiencies. Deploying virtual desktops for 1,000 users can save approximately 66.7 tonnes of CO2 annually. ; ; As we progress towards a net-zero future, sustainability remains a core pillar driving every decision and initiative at Silver Lining.

  Tackling economic inequality

  We are deeply committed to workforce diversity and inclusion. By implementing targeted recruitment and inclusive practices, we ensure meaningful opportunities for all, particularly those facing employment barriers. Our onboarding and apprenticeship schemes, with a 90% retention rate and pathways to managerial roles, highlight our dedication to employee development and reflect similar commitments in our supply chain management. ; ; In collaboration with educational institutions, we invest in skill development tailored to high-growth industries, preparing our workforce and supply chain partners for future challenges. These efforts are complemented by targeted training schemes that support educational attainment and skill qualification, empowering individuals to excel in their roles and contribute to our projects meaningfully. ; ; Silver Lining promotes responsible business practices across our stakeholder network, advocating for workforce development and community engagement to create a thriving ecosystem of employment and skills development. Our fair and responsible approach in the supply chain ensures collaborative and productive partnerships.

  Equal opportunity

  At Silver Lining, inclusivity isn't just a buzzword; it's a guiding principle deeply ingrained in every aspect of the company's operations. One of the most tangible manifestations of this commitment is seen in how the company prioritises the representation of disabled individuals within its contract workforce. This isn't merely about meeting quotas or ticking boxes; it's about recognising the immense value that people of all abilities bring to the table and ensuring that everyone has equal opportunities to thrive. ; ; Central to Silver Lining's approach is its investment in specialised training programs designed to cater to the unique needs of disabled individuals. By offering accessible training, the company not only equips these individuals with the skills necessary for success but also sends a powerful message of inclusion and empowerment. Through these programs, Silver Lining doesn't just fulfil contracts; it nurtures personal and professional growth, instilling a sense of confidence and capability in its workforce. ; ; But Silver Lining's commitment to inclusivity extends far beyond the confines of its own operations. The company actively advocates for disabled individuals through inclusive policies, awareness campaigns, and proactive engagement with the broader community such as some of the charities we closely work with. By leveraging its influence and resources, Silver Lining seeks to effect meaningful change, not only within its own walls but also in society at large. ; ; In doing so, Silver Lining contributes to a more equitable and accessible world where individuals of all abilities are valued and given the opportunity to thrive. By championing inclusivity in the workplace and beyond, the company serves as a beacon of hope, inspiring others to join in the pursuit of a more just and inclusive society.

  Wellbeing

  Silver Lining exemplifies how collaboration with users and communities can be integrated into business operations to strengthen community ties and enhance well-being. At its core, the company prioritises the health and well-being of all stakeholders by offering flexible working hours. This policy acknowledges the diverse personal responsibilities and lifestyles of employees, allowing them to adjust their work schedules to fit their needs while maintaining productivity. Such flexibility not only boosts employee satisfaction but also underscores a commitment to work-life balance. ; ; Further fostering a cohesive work culture, Silver Lining invests in regular team-building and social activities. Each department receives a monthly budget for social outings, providing fun opportunities for team members to unwind and connect outside of the work setting. These gatherings not only help reduce work-related stress but also strengthen interpersonal relationships within the company. ; ; Additionally, Silver Lining takes significant steps to support mental health. The company employs trained mental health first aiders, creates well-being-focused areas in the workplace, and organises all-expenses-paid trips to promote relaxation and bonding among staff. These initiatives demonstrate a deep commitment to creating a supportive environment where employees can thrive physically and mentally. ; ; Through these efforts, Silver Lining not only positively influences its employees but also extends its impact to suppliers, customers, and the broader community. By embedding these values in the delivery of its contracts, Silver Lining sets a high standard for corporate responsibility and community integration, encouraging other organisations to adopt similar approaches for the benefit of their communities. This holistic approach significantly contributes to building strong, integrated communities centred around well-being and collective growth.

Pricing

• Price: £20 a virtual machine a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@silver-lining.com. Tell them what format you need. It will help if you say what assistive technology you use.