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NEYO LTD

Neyo - ManageEngine - Set‑up, Configuration & Go‑Live

Neyo delivers ManageEngine set-up, configuration, and go-live services covering build, configuration, data migration, testing, and deployment. We configure workflows, data models, and integrations to agreed requirements, support structured testing, and manage controlled go-live and transition into live operation or managed support, enabling a secure and scalable ManageEngine environment.

Features

  • ManageEngine environment set-up and configuration
  • Configuration of ManageEngine ITSM and operations modules
  • Workflow, forms, rules, and automation build
  • Data migration execution and validation
  • Integration build and configuration with existing systems
  • User acceptance testing and defect resolution support
  • Go-live planning, cutover, and deployment execution
  • Release management and change control execution
  • Documentation, knowledge, and runbook creation
  • Transition support into live operation or managed support

Benefits

  • Accelerates ManageEngine deployment and time to value
  • Reduces implementation risk and go-live issues
  • Ensures a controlled and stable go-live
  • Improves configuration quality and consistency
  • Minimises disruption to live services
  • Supports rapid user adoption and usability
  • Enables reliable data and operational processes
  • Simplifies transition into ongoing support
  • Improves operational readiness from day one
  • Maximises return on ManageEngine investment

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@neyoltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 5 3 0 8 1 2 4 3 6 1 8 9 5 8

Contact

NEYO LTD Chirag Karnik
Telephone: 02030516390
Email: tenders@neyoltd.com

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

Service constraints
This service focuses on hands-on ManageEngine configuration, build, testing, and go-live activities rather than long-term operational or managed support services. Ongoing support, optimisation, or large follow-on projects typically require a separate call-off. Delivery is primarily remote, with on-site support available by agreement and subject to travel time and cost. Timelines and resourcing depend on scope, data readiness, integration complexity, and buyer availability. Out-of-hours or weekend work, accelerated timelines, and complex cutover activities can be provided by prior agreement and are priced separately. Buyers must hold appropriate ManageEngine licences, subscriptions, and platform access.

User support

Email or online ticketing support
Yes
Support response times
We provide email and online ticket support as part of delivery during UK business hours (Monday to Friday, 09:00–17:30). Initial responses are typically provided within 4 business hours, with priorities agreed in the Statement of Work to support configuration, testing, and go-live activities.

Out-of-hours or weekend support, including extended coverage for go-live and cutover activities, can be provided by prior agreement and is chargeable at standard SFIA-based rates. Where issues relate to underlying ManageEngine platform defects, we support triage activities and, where required, coordinate escalation to ManageEngine vendor support on the buyer’s behalf.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support for this service is provided through a delivery-focused support model aligned to the set-up, configuration, and go-live engagement. Delivery support is included within agreed SFIA-based day rates and provides access to an engagement manager and appropriate ManageEngine consultants throughout build, testing, and deployment.

Post go-live managed support, optimisation services, or strategic advisory retainers are delivered under separate Managed Support & Optimisation services. Out-of-hours or weekend support for go-live and cutover activities can be provided by prior agreement and is priced separately.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £900.00 £700.00
Business architect £1,200.00 £900.00
Lead business architect £1,350.00 £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,200.00 £900.00
Senior data architect £1,350.00 £1,000.00
Chief data architect £1,350.00 £1,000.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,200.00 £900.00
Senior enterprise architect £1,350.00 £1,000.00
Lead enterprise architect £1,350.00 £1,000.00
Principal enterprise architect £1,350.00 £1,000.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £900.00 £700.00
Network architect £1,200.00 £900.00
Lead network architect £1,350.00 £1,000.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,200.00 £900.00
Lead security architect £1,350.00 £1,000.00
Principal security architect £1,350.00 £1,000.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £900.00 £700.00
Solution architect £1,200.00 £900.00
Senior solution architect £1,200.00 £900.00
Lead solution architect £1,350.00 £1,000.00
Principal solution architect £1,350.00 £1,000.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £900.00 £700.00
Technical architect £1,200.00 £900.00
Senior technical architect £1,200.00 £900.00
Lead technical architect £1,350.00 £1,000.00
Principal technical architect £1,350.00 £1,000.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,350.00 £1,000.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,350.00 £1,000.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,350.00 £1,000.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,200.00 £900.00
Principal cyber security audit and assurance £1,350.00 £1,000.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £900.00 £700.00
Lead cyber security governance and risk manager £1,200.00 £900.00
Principal cyber security governance and risk manager £1,350.00 £1,000.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £900.00 £700.00
Lead cyber security penetration testing £1,200.00 £900.00
Principal cyber security testing £1,350.00 £1,000.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £900.00 £700.00
Lead cyber security secure systems architecture and design £1,200.00 £900.00
Principal cyber security secure systems architecture and design £1,350.00 £1,000.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £500.00 £350.00
Analytics engineer £750.00 £600.00
Senior analytics engineer £900.00 £700.00
Lead analytics engineer £1,200.00 £900.00
Head of analytics engineering £1,350.00 £1,000.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £500.00 £350.00
Data analyst £500.00 £450.00
Senior data analyst £900.00 £700.00
Principal data analyst £1,200.00 £900.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £750.00 £600.00
Senior data engineer £900.00 £700.00
Lead data engineer £1,200.00 £900.00
Head of data engineering £1,350.00 £1,000.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £900.00 £700.00
Lead data governance manager £1,200.00 £900.00
Head of data governance £1,350.00 £1,000.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £500.00 £350.00
Application operations engineer £750.00 £600.00
Senior application operations engineer £900.00 £700.00
Lead application operations engineer £1,200.00 £900.00
Principal application operations engineer £1,350.00 £1,000.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £900.00 £700.00
Senior business relationship manager £1,200.00 £900.00
Lead business relationship manager £1,350.00 £1,000.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £500.00 £450.00
Change and release analyst £900.00 £700.00
Change and release manager £1,200.00 £900.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £500.00 £450.00
IT service manager £900.00 £700.00
Senior IT service manager £1,200.00 £900.00
Head of IT service management £1,350.00 £1,000.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £900.00 £700.00
Major incident manager £1,200.00 £900.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £500.00 £450.00
Problem manager £900.00 £700.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £500.00 £350.00
Senior service desk analyst £500.00 £450.00
Service desk manager £900.00 £700.00
Head of service desk £1,200.00 £900.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £500.00 £450.00
Service readiness analyst £500.00 £450.00
Service transition manager £1,200.00 £900.00
Lead service transition manager £1,350.00 £1,000.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £500.00 £250.00
Junior business analyst £500.00 £350.00
Business analyst £500.00 £450.00
Senior business analyst £900.00 £700.00
Lead business analyst £1,200.00 £900.00
Head of business analysis £1,350.00 £1,000.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £500.00 £450.00
Delivery manager £900.00 £700.00
Senior delivery manager £1,200.00 £900.00
Head of (Agile) delivery management £1,350.00 £1,000.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,350.00 £1,000.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,200.00 £900.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £500.00 £450.00
QAT analyst £500.00 £450.00
Senior QAT analyst £900.00 £700.00
Lead QAT analyst £1,200.00 £900.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £500.00 £450.00
Test engineer £500.00 £450.00
Senior test engineer £900.00 £700.00
Lead test engineer £1,200.00 £900.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,200.00 £900.00
Head of test £1,350.00 £1,000.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £500.00 £250.00
Junior DevOps engineer £500.00 £350.00
DevOps engineer £750.00 £600.00
Senior DevOps engineer £900.00 £700.00
Senior DevOps engineer - management £1,200.00 £900.00
Lead DevOps engineer £1,200.00 £900.00
Lead DevOps engineer - management £1,350.00 £1,000.00
Principal DevOps engineer £1,350.00 £1,000.00
Principal DevOps engineer - management £1,350.00 £1,000.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £500.00 £250.00
Junior frontend developer £500.00 £350.00
Frontend developer £750.00 £600.00
Senior frontend developer £900.00 £700.00
Lead frontend developer £1,200.00 £900.00
Head of frontend development £1,350.00 £1,000.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £500.00 £250.00
Junior developer £500.00 £350.00
Developer £700.00 £600.00
Senior developer £900.00 £700.00
Senior developer - management £900.00 £700.00
Lead developer £1,200.00 £900.00
Lead developer - management £1,200.00 £900.00
Principal developer £1,350.00 £1,000.00
Principal developer - management £1,350.00 £1,000.00

User-centred design roles

Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £500.00 £450.00
Junior interaction designer £500.00 £450.00
Interaction designer £900.00 £700.00
Senior interaction designer £900.00 £700.00
Lead interaction designer £1,200.00 £900.00
Head of interaction design £1,350.00 £1,000.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £500.00 £450.00
Junior service designer £500.00 £450.00
Service designer £900.00 £700.00
Senior service designer £900.00 £700.00
Lead service designer £1,200.00 £900.00
Head of service design £1,350.00 £1,000.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Tuesday 22 April 2025
What the ISO/IEC 27001 doesn’t cover
Our ISO/IEC 27001 certification does not cover the underlying infrastructure, data centres, or cloud hosting platforms operated by third-party vendors such as public cloud providers or software publishers. It also does not extend to customer-owned environments, end-user devices, or systems and processes that are outside Neyo’s operational control.

The certification applies to Neyo’s information security management system and the delivery of consultancy and IT solutions, and excludes any services, systems, or suppliers not explicitly included within the defined scope of certification.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
49786ab3-85b4-4f9f-a74c-656ef53a701f
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
573a22a1-1686-4eca-adfa-e420d7ffb77c
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@neyoltd.com. Tell them what format you need. It will help if you say what assistive technology you use.