TELANA LIMITED

M365 (incl. Sharepoint, purview etc) Licensing

Telana provides a streamlined procurement service for the entire suite of Microsoft 365 licenses. As your partner we help you navigate the complexities of the M365 ecosystem. This includes everything from core productivity applications to advanced collaboration and compliance platforms like SharePoint and Microsoft Purview.

Features

• Full access to all M365 and Office 365 licences.
• Expert analysis for cost-effective, compliant licensing roadmaps.
• Unified billing and contracts via a single contact.
• Access to expert deployment and support services.

Benefits

• Streamline procurement through a single, expert licensing partner.
• Optimise spend by paying only for required features.
• Deploy correct licences for security and regulatory compliance.
• Expert advisory ensures full adoption of your technology stack.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

553109508872952

Contact

Andre Azevedo | Jen Holroyd | Sean McAndrew
+44 (0) 3452626747
accounts@telana.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Internet connected device

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Details of our managed services can be found under Lot 3.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Details of our support and managed service offerings can be found under our Lot 3 services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For Microsoft 365 services we can provide various forms of support, from onboarding guides to structure training and adoption initiatives. ; ; In addition Microsoft provide extensive documentation, training and credentials: https://learn.microsoft.com/en-gb/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The methods of extraction can vary depending on service. Emails, files and data (including chat histories) can be downloaded. Content Search and eDiscovery tools aid this process.
• End-of-contract process: Telana would support the customer in extracting their data at the end of the service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is tailored to device screen size to allow for better viewing
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Microsoft 365 has multiple service interfaces, such as the Microsoft 365 Admin Centre, dashboards and APIs.
• Accessibility standards: EN 301 549
• Accessibility testing: Tested with JAWS screen readers
• API: Yes
• What users can and can't do using the API: The Microsoft Graph API acts as the primary gateway for Microsoft 365 services, providing a unified endpoint (graph.microsoft.com) that connects data across the platform. By leveraging these APIs, developers and administrators can automate workflows, analyze data, and build custom applications.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Microsoft 365 services offer extensive customisation to align with specific business workflows and compliance needs.

Scaling

• Independence of resources: We provide a true multi tenant environment with full data and resource partitioning

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage metrics and reporting and can assist in the creation of specific usage dashboards if needed.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We utilise full drive and blade encryption as standard (Bit locker) and SQL DTE Encryption for all DBs.; ; We are Cyber Essentials Plus Certified and ISO27001-13
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL DB
  • RESTful API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • RESTful API support
  • Direct SQL Attach

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Microsoft's SLAs for online services can be found here: https://www.microsoft.com/licensing/docs/view/service-level-agreements-sla-for-online-services
• Approach to resilience: Details of Microsoft's data resiliency can be found here: https://learn.microsoft.com/en-us/compliance/assurance/assurance-data-resiliency-overview
• Outage reporting: Microsoft's public service dashboard can be found here: https://status.cloud.microsoft/m365/

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Icrosoft 365 employs Microsoft Entra ID and RBAC to authorise specific actions via the Microsoft 365 admin centre. For complex organisations, Administrative Units enable delegated control over specific user subsets.; ; Access is secured through Conditional Access and Privileged Identity Management (PIM), providing just-in-time elevation to reduce risk. For support, Customer Lockbox ensures Microsoft engineers only access content with explicit, time-bound approval. All administrative activity is captured in the Unified Audit Log and Microsoft Purview, ensuring centralised visibility and compliance across the productivity suite.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As per ISO27001 and Cyber Essentials +requirements - We have policies for Information and security governance, Business Continuity Plans, Cultural awareness, Risk Management as well as Personal and Physical security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:; ; Code —Code development and review, version control tools, code merging;; Build —Continuous integration tools, build status;; Test —Test and results determine performance;; Package —Artefact repository, application pre-deployment staging;; Release —Change management, release approvals, release automation;; Configure —Infrastructure configuration and management, Infrastructure as Code tools;; Monitor — Applications performance monitoring, end–user experience.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All details of Microsoft's vulnerability management processes can be found here: https://learn.microsoft.com/en-us/compliance/assurance/assurance-vulnerability-management
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft 365 security monitoring focuses on identities, endpoints, and application activity across Exchange, SharePoint, and Teams. By leveraging Microsoft Defender XDR, the system correlates data to detect anomalies and behavioral deviations.; ; Microsoft integrates insights from the MSRC and global threat research, using AI to analyze 78 trillion daily signals. This automated intelligence identifies zero-day threats, which are immediately escalated to the 24/7 Cyber Defense Operations Center (CDOC) for mitigation. This unified approach ensures proactive protection across the entire productivity suite.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Microsoft maintains a rigorous incident management process to protect the confidentiality, integrity, and availability of customer data within the Microsoft 365 environment. Aligned with NIST SP 800-61, this process defines dedicated workstreams for rapid notification, escalation, and containment of threats.; ; Cyber Defense Operations Center (CDOC) and Microsoft Security Response Center (MSRC) specialize in cloud forensics and evidence preservation. They leverage Microsoft Defender XDR and Microsoft Sentinel to correlate signals across identities, endpoints, and cloud apps. To ensure readiness, response plans are continuously validated through Red Team simulations and live site "Game Day" exercises, ensuring resilient protection against evolving SaaS-based threats.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 17 January 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 31 October 2025
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A8692341-83b6-43fe-acde-6ef0ef24bff9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 562101ec-7a27-46c7-973c-ce08307f31fc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.