Academy Learning Management System LMS
Built Intelligence LMS is our easy-to-use Learning Management System, it provides you and your project team with access to a suite of eLearning, ePortfolio, skills assessments and knowledge management tools.
In addition it also contains tools to facilitate face-to-face training, monitoring, reporting analytics and the development of role-based capability frameworks.
Features
- Hosted/SaaS LMS
- SCORM 1.2, SCORM 2004 v2nd, 3rd, 4th compliant
- Accessible via Mac, PC, iPhone, iPad, Android
- Themes/brand customisation
- API for integration with other systems
- Certificates
- Course library, performance management, live trainings, surveys
- Automatic scheduled compliance reminders
- Extensive reporting/analytics and permissions
- Clean and easy user experience without distraction
Benefits
- Save time and money on travel and venues for training
- Increase workforce productivity
- Access a wider global audience
- Manage and build on your current training material
- Create dialogue & discussion around training topics
- Easy to use
- Mobile
- Affordable and cost effective
- UK based team
- No downloads or installation required
Pricing
£5 to £25 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 5 3 2 4 5 5 0 6 3 6 3 6 0 6
Contact
Built Intelligence Ltd
Chris Corr
Telephone: 0117 214 0890
Email: enquiries-gcloud@builtintelligence.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- The platform can be integrated with ticket management systems, chat systems and other third party systems. Anything you see on our platform, can also be done via an API call.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- All non-critical software updates occur outside normal office hours, usually between 9pm and 12am, all users will be warned on login about any impending updates. Critical maintenance may happen during office hours but this will only happen if there is a functional issue with the system to all users. Online support is available via help pages, FAQ sections and training information.
- System requirements
-
- Internet Access (minimum 128kbps)
- Internet Browser (Latest version Microsoft Edge, Firefox, Chrome, Safari 9+)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is email based and within UK office hours 9:00am to 5:30pm. We aim to respond within 1 working hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- Our platform is monitored continuously for WCAG compliance.
- Onsite support
- Yes, at extra cost
- Support levels
- We provide telephone, email and chat support free of charge to all our customers, on-site support requirements are negotiated on a per customer basis and charged at our standard day rate plus expenses.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We provide an initial consultancy service where we identify key stakeholders within your organisation, your training and content requirements.
We can then train appropriate individuals in the management and support of the learning process and also provide general support on an ongoing basis.
The system is extensively documented and has its own support community. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- System data can be exported and manipulated very easily into any suitable format using any modern database administration tool. All training records can also be exported in CSV format
- End-of-contract process
-
System data can be exported and manipulated very easily into any suitable format using any modern database administration tool. All training records can also be exported in CSV format.
We can provide a data export of the system as part of our service. Any further assistance with data migration is costed on a per project basis according to our standard day rate. We retain customer data in line with our ISO27001 standards for 12 years
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
For standard users, functionality on the mobile version of the service is largely the same as that of the desktop version. There may be alteration to the layout and behaviour of certain elements of the system functionality.
Administrative users may require the use of a desktop to access all of the functionality available to them. - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- We provide WEBAPI 2.0 RESTful web services authenticated using OWIN Auth 2.0 authentication via secure HTTPS protocols. The API services allow any authenticated device (mobile, web, desktop etc.) to securely connect to the platform and interact with the platforms feature sets. The platform provides responses through JSON text ensuring minimal bandwidth usage, clear readability of the data transferred and greater support for connecting clients.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Our platform is monitored continuously for WCAG compliance.
- API
- Yes
- What users can and can't do using the API
- Academy is a 100% API driven SaaS solution and all tasks/actions that can be performed using Academy is done so via our API. We provide WEBAPI 2.0 RESTful web services authenticated using OWIN Auth 2.0 authentication via secure HTTPS protocols. The API services allow any authenticated device (mobile, web, desktop etc.) to securely connect to the platform and interact with the platforms feature sets. The platform provides responses through JSON text ensuring minimal bandwidth usage, clear readability of the data transferred and greater support for connecting clients.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Enterprise instance can be customised/themed to clients branding
Scaling
- Independence of resources
- Using the hybrid cloud platform with AWS, which are seamlessly increased to the requirements needed by their users. Academy is a PaaS service that utilises numerous AWS resources to provide a scalable, reliable, secure and high performing platform.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Various metrics are available through Analytics and Insights, which include completion statistics, usage metrics, unique users, course enrolments and these can be easily exported in csv or pdf.
Recurring reports can also be scheduled to be received via email. - Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
System data can be exported and manipulated very easily into any suitable format using any modern database administration tool.
All training records can also be exported in CSV format. - Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- XLS
- XLSX
- JSON via API
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- XLS
- XLSX
- JSON via API
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
We contractually guarantee 99.5% availability apart from for scheduled maintenance downtime which are carried out outside normal working hours.
Any failures to meet this level of availability will result in service credits awarded to to the customer - Approach to resilience
-
Follow key processes to support resilience - Incident response plans, backup and recovery plans, vendor assessments, and Risk management.
These plans include taking daily snapshots (backups) and near-real-time replicating data to a separate, geographically isolated location
within the customer's region. Uses the world leader in Infrastructure as a Service (IaaS), Amazon Web Services (AWS) to host data in the customer's geographical region, each region has multiple, isolated locations known as Availability Zones where customer data is replicated for disaster recovery purposes. The use of multiple AWS Availability Zones is to ensure that if there is a failure in one physical location, the data is readily available in another geographically separate location - Outage reporting
- We have a 3rd party monitoring service in place on top of the standard monitoring offered by our cloud hosting supplier. It provides a dashboard, API and alerts via SMS and email.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management interfaces and support channels is made available to authorised internal personnel, authorised hosting provider support teams and authorised database administrators have access to any data.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 18/05/2022
- What the ISO/IEC 27001 doesn’t cover
- All activity is covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO27001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS). We hold quarterly Information Security Board meeting to review the ISMS. We are also accredited under the Cyber Essentials Plus Scheme (http://www.cyberessentials.org).
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Aligned with ISO 27001
Maintaining and enhancing security is a disciplined, continual, and ongoing process. Secure coding and security testing are, therefore,
integral components of LMS engineering and development methodology. All code in the application must go through a developer
peer review process before it is merged into the code base repository. The code review includes security auditing based on the Open
Web Application Security Project (OWASP) secure coding and code review documents and other community sources on best security
practice - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- 3rd party conducts both internal vulnerability scans and external security audits and penetration testing to monitor for vulnerabilities. If any vulnerabilities are detected, 3rd party security and engineering teams work together to analyse, design, and develop the required patch and update security protocols accordingly.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Service is hosted on the state-of-the-technology cloud infrastructure provided by Amazon Web Services (AWS). The AWS
infrastructure is highly stable, fault-tolerant, and secure For additional information about AWS’ security program, certifications and
standards compliance, please refer to http://aws.amazon.com/security and http://aws.amazon.com/compliance/. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Implementation of a comprehensive set of security technologies, management and review policies, monitoring operations, and enforcement procedures to ensure that our system and data security meets or exceeds governmental statutes and regulations, industry standards, and institutional requirements. No organisation is impenetrable and, accordingly, prepared plans to help most effectively facilitate a security incident.
A detailed summary of Incident Response Policy and Plan as it relates to security incidents is available in a white paper on request. Additional details regarding our procedures and plans in the event of system downtime is further documented in the Disaster Recovery white paper.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
-
- Auth0
- SAML Authentication
- Social logins
Social Value
- Fighting climate change
-
Fighting climate change
Our vision as a company is to act responsibility towards others and the planet as a whole.
How we can work inclusively and sustainable and how we can ensure the impact of our business decisions have a positive affect on our staff, our customers, our suppliers, our business community and the world.
We have taken small steps to implement a greener way of working (from recycling plastic and toner cartridges to offering staff incentives through the Cycle to Work Scheme to minimising our carbon footprint wherever possible, and those of our customers by offering digital alternatives to face-to-face training and support. - Covid-19 recovery
-
Covid-19 recovery
We are keen to allow people impacted by the COVID-19 pandemic to move into a high growth sector, and alongside our 'work from anywhere' policy means that our positions are highly accessible to all. - Tackling economic inequality
-
Tackling economic inequality
We understand the importance of effective processes for the recruitment and training of early talent. We also recognise that this provides an opportunity for us to deliver social value by creating opportunities for underrepresented groups and individuals who may have previously faced barriers to employment in the industry, such as those with disabilities, from economically deprived areas, ethnic minorities and women.
We provide high quality employment conditions in line with the Good Work Plan which is met through satisfaction, fair pay - benchmarking salaries of every position through indeed, participation and progression -a tailored training plan for everyone and BuildUp Scheme , wellbeing safety and security and regular engagement and check ins with management as well as detailed annual staff surveys.
Our ‘work from anywhere’ policy means our positions are highly accessible to those with disabilities and from deprived areas.
Our commitment is overseen and assured by some of our most senior members of staff. - Equal opportunity
-
Equal opportunity
We understand the importance of providing equal opportunities, and have set a target for at least 50% of new roles to be filled by individuals who may have previously faced barriers to employment in the industry, such as those with disabilities, from economically deprived areas, ethnic minorities and women.
We will reach this target through a tailored recruitment strategy, including by:
• Advertising the positions on specialist job sites, such as Evenbreak for people with disabilities and Women into Construction,
• Engaging with Job Centre Plus facilities in economically deprived postcodes, and
• Following best practice to make selection and interviews as accessible as possible.
Our ‘work from anywhere’ policy means our positions are highly accessible to those with disabilities and from deprived areas.
It is important that all staff, regardless of background or position, have a chance for professional development and advancement. Our Buildup scheme will recognise any new staff with outstanding ability and leadership potential within the first 36 months of their employment, and give them access to additional training, mentorship from Senior Management and SetSquared mentors, and peer support. - Wellbeing
-
Wellbeing
Staff well being is at the forefront of our vision. As well as giving an impressive holiday allowance to promote work/life balance we offer easy to access resources on health, safety and wellbeing as well as regular informal check ins. As a company providing online training courses to some of the largest names in the construction industry, we are well positioned to ensure our team members receive a high standard of training to equip them for their role and personal development.
Pricing
- Price
- £5 to £25 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Free time limited trials are available or hands on demonstrations.
- Link to free trial
- https://www.builtintelligence.com/