Big Blue Door Ltd

Website Theming

We take a mobile-first approach to Drupal website theming and design, utilising response-first website templates. This includes breakpoints to facilitate navigation on all devices, as well as mobile-friendly gestures (common on touch screens, such as swipe) and ensures that videos and other forms of multimedia are fully responsive and accessible.

Features

• Cyber Essentials certified
• Mobile-first approach, theming fully responsive across all user devices
• Full set of features available, including expandable ‘burger’ menu options
• Full accessibility (WC3) and industry best practice compliance
• Work completed by our specialist team

Benefits

• Tailored, elegant and intuitive IA and UX across all devices
• Testing completed across all devices and browsers
• Theming to industry best practice coding standards
• Public sector specialists with over a decade of experience

£550 to £800 a person a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

553363066501632

Contact

Paul Jenkins
0203 773 6040
paul@bigbluedoor.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No.
• System requirements:
  • Internet connectivity
  • Modern web browser
  • Access to private trusted network (private / hybrid cloud only)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response. All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required). The client is requested to provide out-of-office escalation contacts in case of emergencies. Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of any service we will train your team to use the new system effectively. We would agree the exact approach with you, but we would typically:; ; - Put on in-person training sessions; - Provide step-by-step CMS guides; - Put together accessible screencasts; ; BBD is committed to empowering clients to take control of their systems and all of our development is designed to allow clients full access. This means that project teams do not have to rely on us to make simple changes, and thus do not have to spend time/money on support and development requests (unless they wish to).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • DOC
  • Postman scripts
  • Swagger
• End-of-contract data extraction: We will provide a comprehensive exit strategy at the commencement of any service engagement. This will include an outline of how all data will be extracted and transferred at the end of any project. All data and IPR as part of this service will be fully owned by the buyer. Typical data transfer options include: csv export, Excel, Database transfer.
• End-of-contract process: After the Exit strategy is completed the service will be closed and any personal data securely destroyed inline with associated legislation requirements. We would not expect there to be any additional costs incurred at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All sites are fully responsive to work across all devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The cms has an easy to use editing experience which provides access to all content from across the site and supports easy updates. Our team will train you in how to use the cms as part of any ongoing support.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Our system can be fully extended with a variety of API endpoints, enabling users to undertake a wide range of frequent tasks as required. Full details can be discussed and agreed at service commencement.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our service allows a high level of customisation, which is based around specific client requirements. As part of service commencement any customisation requirements will be discussed and scoped - this is likely to focus around functional requirements. Our agile delivery methodology ensures that regular updates are provided in a transparent manner, allowing adjustments to be made throughout the project lifecycle.

Scaling

• Independence of resources: This service includes auto-scaling through an AWS setup which ensures that unexpected traffic bursts can be supported throughout the lifetime of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are supported through the use of Google Analytics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request a data export at any point as part of this service. This export will then be completed by Big Blue Door.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
  • DOC
  • TSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel
  • TSV
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Depending on the level of service required we can support high availability environments up to 99.999% uptime. As standard we guarantee our minimum level of availability to 99.9%. Refunds for loss of service will be agreed as part of our service engagement process.
• Approach to resilience: We are experienced in building and maintaining high availability cloud configurations with full redundancy, including balancing across multiple cloud centres. Further information is available on request.
• Outage reporting: Outages are reported by email alerts, sms updates and public dashboards can be configured if required. Our dedicated support team will provide frequent updates during any outages as part of our service level agreement and can subsequently provide a report into the root cause and resolution.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Restriction is managed by secure keys (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: May 2015
• What the ISO/IEC 27001 doesn’t cover: Big Blue Door as a business is covered by this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: -
• Protective monitoring type: Undisclosed
• Protective monitoring approach: -
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We take environmental sustainability seriously and are committed to minimising environmental impact in line with the government’s Net Zero strategy, both for us and our clients. We are ISO14001 accredited and a Carbon Neutral organisation, as measured by United Nations Clean Development Mechanism. ; ; Big Blue Door is a digital-only company and fully committed to minimising its environmental impact and reducing CO2 emissions throughout our supply chain and beyond. We have implemented measures and monitor our environmental performance. We eliminated paper usage, promoting a paperless work environment to conserve trees and enhance information security.; ; We host on AWS infrastructure in London, entirely powered by renewable energy sources. We use auto-scaling groups for hosting, ensuring that servers are switched off during quiet periods, saving power. ; ; We ensure minimal clicks are used to complete website tasks, which in turn saves 1.76g of emitted Co2 for every click saved. On average, our work reduces clicks needed by at least 3 per user journey, saving councils roughly 1,700kg of CO2 annually.; ; For business travel, we prioritise the use of public transport over private car journeys, and have been known to travel by bicycle, where possible. We leverage technology like video conferencing for effective communication. We emphasise recycling and waste reduction, evaluating operations for improvements and promoting responsible waste management among our network.; ; The use of heating, ventilation, lighting, IT systems, water and transportation by Big Blue Door and its employees is based on the need to maximise efficient energy use and to minimise harmful emissions.

  Tackling economic inequality

  Big Blue Door is a founder member of the Open Digital Cooperative and LocalGov Drupal, a council and agency-led code sharing initiative aimed at building user-focused digital products by sharing development resources. This saves local authorities time and money when deploying new websites, enabling them to focus on meeting real user needs, allowing more citizens to transact online and free up budget for other projects that cannot be digitised. ; ; Our contribution of both subscription fees and developed code/modules has brought significant innovation to the LocalGov Drupal framework benefiting local authorities across the UK, especially local authorities with shrinking budgets. We have developed modules for Education Directories, SEND and Local Offer websites, creating value for citizens countrywide.

  Equal opportunity

  Big Blue Door operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients. Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission. ; We employ team members based solely on ability and experience, regardless of gender, race, religion or disability.; The diversity of our team accurately reflects the demographic of the workforce in our geographical area (Shad Thames/Bermondsey). ; 40% of our development team, including our lead Drupal developer, are women, compared to an industry average of just 26% (Source: Women In Tech).

  Wellbeing

  Big Blue Door is committed to ensuring that our company is a fulfilling place to work for all our team members. Big Blue Door is a London Living Wage employer, committed to paying the Real Living Wage with London weighting. This commitment extends to our procurement policy and interactions with suppliers. As an example, our office cleaners Clean For Good, are also a London Living Wage employer and we have continued to pay for regular cleaning during the Covid-19 pandemic, despite not using our offices.; We have supported apprentices across our business for a number of years offering post-training employment opportunities. We dedicate significant funds to the ongoing learning and development of our staff, as well as being active members of the Drupal community - we sponsor Drupalcon London regularly and pay for our distributed team to attend. In addition, we include training in our ongoing support package, ensuring your team can edit your new website competently and without reliance on us to carry out simple tasks. This increases and expands the skillset of your team and the workforce in general. ; We have a longstanding commitment to equal opportunities, as evidenced by the diversity of our team. We are active in our local community and regularly give money to charities. Our team has the ability to work remotely when they wish, and we operate flexible working practices, allowing team members to work around child care needs as and when required. We do not use zero hour contracts and never will.

Pricing

• Price: £550 to £800 a person a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Big Blue Door offers one year’s free hosting of Drupal in a non-production environment, along with one day’s consultancy with our team so that you can get the best out of the solution. At the end of the trial all code and files will be yours so can be ported.
• Link to free trial: https://www.bigbluedoor.net/localgov-drupalplus

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.