datalanguage

Data Graphs

Data Graphs is a user-friendly data management tool for reference data, data catalogues, controlled vocabularies, product catalogues and knowledge graph entities. It is a fully managed SaaS cloud application that offers import tools, workflow and search via an intuitive user interface, plus comprehensive API access.

Features

• Import and management of datasets
• Supports simple data structures and complex custom types
• Supports nested objects and deep data linking
• All datasets fully searchable via web UI and API
• Fast, secure API
• Full support for JSON-LD via data APIs
• End to end data encryption
• User and workflow management
• Domain modelling
• Knowledge Graph design and implementation

Benefits

• Simple, intuitive user interface
• Interface designed to address user need, not data constraints
• Fully supported workflow and data version history
• Complementary data management tool for machine learning classification systems
• Visualise connected and linked data
• Manage metadata for business and media assets

£100 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wilton@datalanguage.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

553467054652537

Contact

Paul Wilton
0794 222 3149
paul.wilton@datalanguage.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Clients needs HTTPS access to the public internet
  • API clients require an standards-compliant HTTP client library for access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During UK office hours we use all reasonable effort and commercial endeavours to rectify the fault(s) within 3 hours from the time of notification, and outside of such hours use reasonable endeavours to rectify the fault(s) as soon as is reasonably practicable.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: DataGraphs is a self-service SaaS product. We can supply additional onsite training and support via our professional services team
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User documentation
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Any training data that is uploaded by users is destroyed after contract end.
• End-of-contract process: At the end of the contract, access to the user's SaaS product account is removed, training data is deleted and then the account is deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: We provide screens for creating datasets, managing datasets, search datasets and import and export of datasets
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Assistive technology testing is on our current release plan but has not been conducted yet.
• API: Yes
• What users can and can't do using the API: All accounts comes with API access to your data graphs. Each Data Set can be configured with Public or Private access. You can grant one or more API keys to use the APIs. A Data Set with public access means the API can be used with only the API key, and is suitable for integrating with a public facing app, where you are happy for yor data to be publicly accessible. A private access Data Set can only be accessed via its API using OpenID / oAuth secure authentication. In this case, you must use credentials to request an authentication token, which can then be used to make API requests along with the API key.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each tenancy is fully isolated in the cloud, both in terms of compute and data.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is no user data stored in the platform.
• Data export formats: Other
• Other data export formats:
  • JSON-LD
  • JSON
  • OWL/RDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Under review currently.
• Approach to resilience: DataGraphs uses extremely robust enterprise-grade cloud storage. Multiple copies of data is stored in a distributed data store. Backups are taken very frequently, and the backups are also stored securely and robustly. While no storage service can ever rule out a catastrophic failure, the patterns we use are designed to mitigate the risks of data loss and include disaster recovery.
• Outage reporting: Email alerting

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Each tenancy is completely isolated in the cloud. We provide no variation in authorisation levels within the scope of each tenancy.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is managed under the remit of our internal Data Governance Policies and Procedures framework. As a stateless SaaS product, Tagmatic falls into the lowest risk category.
• Information security policies and processes: Information security governance is managed under the remit of our internal Data Governance Policies and Procedures framework. As a stateless SaaS product, Tagmatic falls into the lowest risk category.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a fully automated continuous delivery operating model, but none of this is ever exposed to any customer. Our services are subject to regular internal security audits.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use consequence scanning and value stream mapping vulnerability analysis to identify risks, and anomaly detection in our usage analytics to detect exploits. Issues are triaged and then prioritised into our continuous delivery pipeline.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have full monitoring on DataGraphs, with events used to generate anomaly-triggered alerts. Alerts are investigated immediately.
• Incident management type: Undisclosed
• Incident management approach: Users report incidents via our support email. We don't provide tailored incident reporting, but share general status updates about any ongoing issues transparently over email with all impacted users.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Data Graphs are being used by many clients including Cochrane, who are using it in the data management of their Covid-19 Study Register and their clinical evidence knowledge graph.

Pricing

• Price: £100 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a fully functional 30-day free trial
• Link to free trial: https://datagraphs.com/pricing?&utm_source=gcloud-14&utm_medium=datagraphs-saas-information&utm_campaign=datagraphs-gcloud-14

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wilton@datalanguage.com. Tell them what format you need. It will help if you say what assistive technology you use.