Digital Accessibility Centre Ltd

WCAG 2.2 AA level manual technical accessibility compliance testing, including disabled user testing

WCAG 2.2 AA level accessibility Audit/testing by in-house technical experts and testing by users with disabilities. Testing aligns with GOV Service Design Manual guidance. Robust reporting of issues in order of priority plus solutions,
Desktop, tablet, mobile (web, native and hybrid apps)
We actively promote GOV Service Design System solutions

Features

• Access to users of assistive technology testing your service
• Testing/Audit in compliance with WCAG 2.2 AA level
• Accessibility testing/Audits by disabled users and technical experts
• Day rate includes user testing, Technical audit, report, ongoing support
• Testing across multiple browsers and platforms and Native Apps
• Report includes user and tech comments, code solutions. Retesting available
• Aligns with GOV Service Design Manual guidance
• Pan Disability user accessibility testing of web products/native apps
• Access to users/technicians remotely or by visiting our Centre
• User testing sessions are recorded and given to clients

Benefits

• Helps achieve compliance with WCAG 2.2 AA level
• Helps to ensure everyone can access your online services
• Watch while disabled users test your digital services
• In-house technical expertise supports and ratifies user testing results
• Desktop, Tablet, mobile and SMART TV Audits, across multiple browsers
• Helps create usable, services for all customers regardless of ability
• Clients have full access to testers during and after sessions
• Testing/Audits align with GDS Service Design Manual guidance
• Helpline available to support our clients

£340 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cam.nicholl@digitalaccessibilitycentre.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

554089284035979

Contact

Cam Nicholl
07597 690358
cam.nicholl@digitalaccessibilitycentre.org

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Accessibility training to help teams comply with WCAG 2.2 AA level.; Training is delivered by a subject expert, accompanied by a user of assistive software. Training is bespoke and uses examples from the client's digital products in our training sessions; Courses include General Awareness, UX/Design, Content Author and Developer training.; We also offer training to teach QA and other roles how to test using assistive technologies such as screen readers and voice activation softwares; Training is provided either remotely, at DAC offices or the Client's premises
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Ongoing reasonable support following testing is provided at no additional charge. This support may be provided via email, conference call, phone calls or web conference session.; Face-to-face de-brief workshop sessions are provided at a small additional cost to cover travel.; AIR (accessibility instant report) service. Teams sessions on demand to help developers make sure small items such as tools, calculators or patterns are accessible for assistive technology users.; Finally we can provide AccessIN accessibility maintenance tool to help maintain an accessible site. Access is fully triaged/supported by DAC user team and technical experts

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and phone support is available to clients following their audit and delivery of their report.; We provide a web-conference de-brief and reasonable on-going email and phone support.; We aim to answer emails within 24 hours within the constraints of normal office hours - 9 - 5pm Mon - Fri
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is available to clients to help them understand how inaccessible digital services impact on assistive technology users ; Support is also available to help make necessary adjustments to increase the level of accessibility.; Technical Support is built into our day rate so there is no additional cost.; Consultancy support on or off-site is available at a cost of £680 per day plus travel

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  DAC have adopted flexible working and are trialling the 4 day working week during 2024/25. Staff are able to work from home unless they need 1-1 physical support from Team support staff. ; These measures help to reduce pollution caused by travelling.; ; Our environment policy states no single use plastic is to be used in our offices and only recycled paper is to used for printing. ; We operate a Digital first policy regarding printing.; Printing should be kept to a minimum and only items legally required to be stored in hard copy should be printed.

  Covid-19 recovery

  DAC have adopted flexible working and are trialling the 4 day working week during 2024/25 which is proving invaluable to staff, some of whom have been left feeling somewhat traumatised over the whole Covid pandemic episode. ; ; DAC have provided all staff and their families with access to Health Assured Employee Assistance Programme, which includes counselling sessions for DAC staff and their direct family members.; ; Staff are able to work from home if they feel it benefits their mental health. ; ; ATW assessments ensure we are providing the correct equipment so those people working from home have the correct ergonomic and assistive technology to best suit their circumstances.

  Tackling economic inequality

  Most staff come to DAC via employment programmes for people with disabilities and many live in deprived areas and were previously economically inactive.; Most are low in confidence in their abilities. DAC staff work to integrate them into the 'DAC family' and to lift their confidence levels by making sure they feel supported straight away. They receive robust training, delivered in the way each person prefers to learn over a 6 months period.Training is delivered by senior analysts and some training is provided by other members of the team with the same disability. Thereafter they are assigned a mentor for 12 months to help continue their learning and to bolster their new found confidence in their abilities. ; ; Teams groups for users with similar disabilities are widely used and prove invaluable because everyone in the group helps everyone else in the group, both with work challenges and with other disability related life challenges.; ; When testing, users have their own audit Teams group where they meet everyday to discuss how testing is progressing with that particular audit and to discuss any issues that don't have an obvious solution. New staff also receive support via this group and say it is invaluable in helping them to integrate into the DAC team because they feel they are contributing even whilst they are learning.

  Equal opportunity

  Digital Accessibility Centre is a not for profit, Ltd by Guarantee Social Enterprise, ; Our mission is to provide relevant valuable, meaningful and sustainable employment to disabled people wherever possible. ; We are Living Wage Foundation accredited employers and have been for quite a few years. ; We are also Disability Confident Employers.; ; There is ample opportunity to progress within the organisation and training is given to help people develop and increase their earning power.; Our staff churn is almost non-existent.; ; Most of DAC staff (approx 67 of 80) have a disability and/or health condition.

  Wellbeing

  DAC realise that our answer is similar to that of Covid 19 section but Covid 19 is playing a big part in staff mental wellbeing currently, so our answer to this question is very similar to our answer to the Covid 19 question. ; ; In order to afford our staff a better work/life balance, DAC have been trialling the 4 day working week during 2023/24 which is proving invaluable to staff, some of which are still feeling raw, exhausted and traumatised over the pandemic and how much everything has changed because of it. ; ; DAC have provided all staff with access to Health Assured Employee Assistance Programme, which amongst other benefits includes access to free counselling sessions for DAC staff and their direct family members.; DAC will also pay for up to 10 private face to face counselling sessions with a suitably qualified therapist if this approach is identified as being the best one.; ; Staff are able to work from home or the office or adopt hybrid working between office and home if they feel it benefits their mental health. ; ATW assessments ensure we are providing the correct equipment so those people working from home have the correct ergonomic and assistive technology to best suit their circumstances.

Pricing

• Price: £340 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cam.nicholl@digitalaccessibilitycentre.org. Tell them what format you need. It will help if you say what assistive technology you use.