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ITAM WORX LIMITED

ITAM / SAM Managed Services

Our ITAM / SAM Managed services are designed to ensure organisations get the most from their ITAM / SAM technology and can help turn trustworthy data into valuable information, create knowledge and wisdom to get economic value on your software spend.

Features

  • Importing vendor licenses and agreements on a monthly basis
  • High level risk and optimisation reporting
  • Inventory reporting identifying status of assets, data coverage
  • Monthly insights and recommendations for improvement
  • Quarterly Service Reviews and dedicated Service Manager
  • Asset Lifecycle and Inventory Management
  • Compliance Status Management
  • Optimise software usage and reharvest unused to make savings
  • Software Contract Renewals Management
  • Service Management Pack including RISK and Successes

Benefits

  • Confidently have the assurance that assets are being effectively managed
  • Provide opportunities for optimisation of assets and potential savings
  • Manage any considerations, implications and risks associated to the assets
  • Assist you in making informed commercial decisions
  • Helping organisations manage the lifecycle of hardware and software assets
  • Ensuring assets are being managed and controlled effectively
  • Be in control of spend and make better procurement decisions
  • Optimise current investment by reharvesting unused software and redeploying
  • Mitigate identified risks and avoid operational disruption from vendor audits

Pricing

£8,500.00 a device

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 5 4 3 8 9 9 6 0 5 2 9 3 5 4

Contact

ITAM WORX LIMITED Sales
Telephone: 01604271055
Email: sales@itamworx.com

Planning

Planning service
Yes
How the planning service works
All our services have 'Service initiation' included and is designed to ensure that there is a complete understanding of requirements to support the Services. Workshops will be held to review the service objectives and to produce a detailed Service Management Pack which defines the key roles, responsibilities, actions, processes, and service requirements.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Asset Lifecycle Management Service
  • Compliance Status Management Service
  • Any annual service which includes Service Management

Training

Training service provided
Yes
How the training service works
All ITAM / SAM Technology platforms have the applicable Training courses available either with ITAM Worx or the vendor.
Training is tied to specific services
Yes
Services the training service works with
ITAM / SAM Snow Technology

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We offer a hosted Snow platform that customers may migrate to from an existing on-premise platform, from another partners Hosted platform or on-board as a brand new customer.

All other ITAM Technology is hosted with the vendor.
Setup or migration service is for specific cloud services
Yes
List of supported services
ITAM / SAM Snow Technology Services

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
All Managed Services are deigned for the ITAM / SAM technology we partner with.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours to response - <4 business hours resolution
Priority 2 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <8 business hours resolution
Priority 3 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <16 business hours resolution
Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Priority 1 - An unplanned Interruption of Service availability whereby all services are unavailable to all users

Priority 2 - Interruption of some elements of the service but the service is still available

Priority 3 - Interruption of some elements of the service but only affecting a single user or a small team

Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours"

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Snow / Flexera, Lansweeper, License Dashboard, Licenseware

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Contract specific social value can be made available on request

Covid-19 recovery

Contract specific social value can be made available on request

Tackling economic inequality

Contract specific social value can be made available on request

Equal opportunity

Contract specific social value can be made available on request

Wellbeing

Contract specific social value can be made available on request

Pricing

Price
£8,500.00 a device
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.