Mosaic Island
Enterprise Architecture Tooling Services
Aimed at organisations who want assistance in getting the full value from EA tooling in order to support the successful operation of an architecture practice.
We can help with various aspects concerning selection, delivery and operation of an EA toolset. This service is not tied specifically to any particular tool.
Features
- Business Case Development
- Tool Search and Selection
- Best Practice Guidance
- Proof of Concept Support
- Delivery Support
- Requirements Capture (Use Case and Metamodel)
- User Training and Support
- Content Initialisation
- Model Library Management and Governance
Benefits
- Independent guidance - supplier agnostic
- Value driven deployment. Iterative.
- Integrated with your ways of working
- Business engagement and buy-in
- Practitioner led advice - we are architects
- Pre-loading of your platform - ready to go
Pricing
£550 to £1,600 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tony.silcock@mosaicisland.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 5 4 7 1 2 5 2 0 3 9 2 7 0 8
Contact
Mosaic Island
Tony Silcock - Head of Operations
Telephone: 07595594926
Email: tony.silcock@mosaicisland.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Our service is specifically aimed at helping clients get the most from a repository based architecture tool. Our service includes the planning and execution of the work as a project, from initial business problem through to platform configuration, deployment, handover and operation. We use a value driven, iterative approach that creates a clear line of sight between your key drivers and your painpoints and a high value set of use cases to address them. Our approach ensures the correct selection and configuration of an EA tool, which we then configure and deploy into your organisation, integrating it neatly within your architecture team's ways of working. We use a structured 4-phase approach that we have developed over the course of many client engagements.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We can train your users to use the architecture tool that we have deployed for you or that you already have in place. We can provide general training on how to use the toolset (through reseller arrangements), as well as specific role-based training that focuses on how the tool is to be used within your organisation for the specific use cases that are appropriate.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can help move you from your legacy enterprise Architecture tool to a cloud based EA toolset. Services range from supporting technical migration of content (e.g. just moving a repository from one tool to the other) through to more involved engagements where the requirement includes managing the transition of an entire community of users from one tool to another and subsequent decommissioning.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- We currently specialise in migrating to Sparx EA and Prolaborate
- Much of our approach is portable to other toolsets
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
As part of our Governance and Model Management service we support end users in the use of the architecture design tooling that we have deployed.
We are also able to provide ongoing model management/librarian services, ensuring the content of the EA repository is kept up-to-date and is well organised and accessible.
We also provide technical support. Refer to our Cloud Software offering. This includes hosting of a full Sparx EA and Prolaborate based solution and includes UK security cleared tooling support as an option.
Service scope
- Service constraints
- Our service covers all aspects of EA tool usage, we have no specific constraints to deliver our assurance services.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- As part of our Governance and Model Management service we support end users in the use of the architecture design tooling that we have deployed. This is an advice and guidance service (on tool usage and best practice), rather than an incident management service and as such is not governed by formal SLAs. We aim to respond to email and phone requests on the same day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We can also offer Governance and Model Management for the solutions that we deploy. Here we are providing ongoing quality assurance of work that is carried out with the EA tool repository, as well as day to day support and guidance on how to use the toolset. This is an advice and guidance service (on tool usage and best practice), rather than an incident management service and as such is not typically governed by formal SLAs. We aim to respond to email and phone requests on the same day.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- We sometimes engage other suppliers depending on the toolset.
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- May 2024
- What the ISO/IEC 27001 doesn’t cover
- There are no exclusions within our organisation.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Mosaic Island recognises the importance of environmental and sustainability issues, and how these contribute to overall climate change. We therefore consider these matters in all our business decisions, ensuring we adhere to our company environmental policy, demonstrating our commitment to the wider community and clients.
Remote working has a positive impact on a company’s environmental footprint and is a huge factor into why we made a permanent shift to having a remote workforce, and closing our main office which therefore brings a reduction in our individual and business carbon footprints.
We prioritise the procurement of eco-friendly products and services from local suppliers, emphasising the reduction of environmental impact throughout our supply chain and ensuring that they are produced and supplied in a sustainable fashion, do not contain toxic materials, and can be recycled and/or are produced from recycled materials. We actively seek suppliers who share our dedication to sustainable practices. By collaborating with environmentally conscious suppliers, we aim to create a network that collectively contributes to the preservation of our planet.
Our services prioritise energy efficiency, and we advocate for the adoption of green technologies that align with carbon reduction goals. We also work closely with our customers to implement strategies that optimise their eco systems, reducing overall carbon footprint.
We have an efficient use of equipment – by keeping our surplus electronic equipment out of the landfill. At times when our business replaces electronic items, we recycle as much as possible, by holding technology auctions to our employees. All proceeds are then donated to charity.
We have introduced a work cycle scheme, encouraging all our people to be eco-friendly with their transportation.
In addition, we report on our carbon footprint which helps increase transparency and accountability in our supply chain.Equal opportunity
Our Diversity & Inclusion committee is in place to ensure we are prioritising an inclusive working environment. As part of this ongoing commitment to creating an inclusive workplace and to close the disability employment gap, we ensure our entire workforce undertakes compulsory training on equality and diversity.
We also make sure our hiring process is inclusive, and we ensure we include language that appeals to a wider breadth of people. We also carry out work assessments which provide a framework of questions to help understand how best to cater for our people’s needs; this provides equality to all and ensures no one feels isolated. We also make sure we use the most modern and up to date technology to create more opportunities for people without restrictions, as well as operating a fully flexible working environment which ensures restrictions such as inaccessible public transport can be avoided as an example.
We have clear policies that outline our position on equality including a statement on the prevention of Modern Slavery and Human Trafficking. These policies affirm our zero-tolerance approach and governs all our business dealings and the conduct of all persons or organisations with whom we contract directly or who we appoint on our behalf.
We have compiled a supplier code of conduct which formally explains how we expect suppliers to operate, which includes relation to avoiding labour exploitation and driving equal opportunities. All our contracts require our suppliers to adhere to this policy and we will not engage with any supplier that does not.
We have adequate controls in place to manage, monitor and mitigate such risks which inform us which parts of our Supply Chain or Business areas are most vulnerable. Our risk assessment is reviewed periodically and updated to ensure that our controls remain appropriate and robust.Wellbeing
As a fully remote working organisation, it is especially important for us to combat any potential feelings of isolation and ensure our people are happy, engaged, and productive. Health and wellbeing play a large part in this and is always encouraged throughout our workforce.
We conduct regular initiatives to build stronger physical and mental health, this became more apparent throughout the COVID19 pandemic where the strongest of mindsets were tested. Initiatives such as team step challenges to encourage the importance of keeping active. We also run weekly coffee mornings to ensure we communicate regularly with the team, also encouraging people to take regular breaks. We run regular initiatives for ‘mental health awareness week’, which include encouraging time spent outdoors, connecting with nature, checking in with people and taking breaks, supported by our 5 qualified Mental Health First Aiders, who act as a point of contact for all mental health and wellbeing matters.
We have a Diversity/Inclusion committee which includes the topic of mental wellbeing, where monthly workshops are held. We assess risk, provide resources, promote mental wellness strategies, and evaluate the effectiveness of relevant initiatives running. Our most recent workshop was a campaign for workplace culture change called ‘bringing your whole self to work’ which empowers employees to support their own and others wellbeing.
We have active Cycle Scheme and Gym membership initiatives to encourage physical and mental health benefits.
We provide proactive support including Employee Assistance Programmes which provide access to support services including qualified, confidential guidance and counselling to ensure our people have the support needed.
All of these topics and resources are documented on our central ‘hub’ accessed by our workforce, including details of any initiatives we run, signposting to useful organisations and helpful guidance and advice on health and wellbeing.
Pricing
- Price
- £550 to £1,600 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tony.silcock@mosaicisland.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.