MEDCURRENT UK LTD

iRefer CDS Software

iRefer CDS is a Clinical Decision Support (CDS) cloud hosted Software-as-a-Service solution. The solution leverages the Royal College of Radiologists (RCR) iRefer and other referral guidelines. The solution integrates to existing Electronic Patient Record (EPR) / OrderComms systems using healthcare interoperability standards at the point of care.

Features

• Real-time Clinical Decision Support
• Software-as-a-Service Cloud Offering
• Bi-directional EPR/OrderComms Integration
• CDS Analytics and Business Intelligence Reporting
• CDS Authoring Studio Rules Engine
• Local Guideline Localisation
• Robust ROI Calculator
• Support for Radiology, Pathology, Echo, Endoscopy, Physiological Sciences, Pulmonology Pathways

Benefits

• Enhance clinical decision-making processes with iRefer evidence based guidelines
• Seamless integration into existing clinical workflows
• Deliver evidence-based imaging requests at point of referral
• Single knowledge base that supports quality improvement program
• Minimise exposure of patients to unnecessary radiation
• Reduce repeat and unnecessary imaging tests
• Optimise costs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@medcurrent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

554763951848234

Contact

Martin Kepa
+44 (0) 141 488 0915
info@medcurrent.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: -Microsoft Azure Platform as a Service hosted in UK; -Modern Web Browser (Google Chrome, MS Edge, Mozilla Firefox, Apple Safari); -99.9% Uptime Service Level Agreement
• System requirements:
  • Internet Connection (1Mbps or higher)
  • Internet Browser (Chrome, Firefox,Edge,Safari)

User support

• Email or online ticketing support: Yes
• Support response times: Monday through Friday, excluding Statutory holidays, 8am to 5pm are standard business support hours. Level 3 severity issues within 4 hours during business hours. Level 2 severity issues within 2 hours during business hours. Level 1 severity within 1 hour on a 24/7 basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1(Urgent) – User cannot perform basic functions; financial or patient care negatively impacted; no workaround is available. Response within 1 hour on a 24/7 basis. Resolution target within 3 hours.; Priority 2(Important) – User can perform basic functions; some features are unavailable; some features are unavailable or loss of effectiveness and efficiency is evident; temporary workarounds are available. Response within 2 hours during Business Hours. Resolution target within 24 hours.; Priority 3(Routine) – User can perform materially all functions; minor inefficiencies, loss of effectiveness, or opportunity for improvement is evident. Response within 4 hours during Business Hours. Resolution target per mutual agreement with client.; ; The 3 support levels are included in standard pricing model. Issue resolution is managed by assigned support desk resource who engages applicable MedCurrent team members to resolve issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Kickoff meeting with key project team members to outline roles and responsibilities. Online training via remote web session, user training videos and user documentation provided as part of standard offering. Onsite training using train the trainer methodology is provided for upto 10 customer participants as part of standard service offering, subject to additional travel costs. Additional training can be provided based on customer requirements based on standard rate card.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer requests MedCurrent through service ticket to make a copy of customer DB instance and provide to customer via a compressed, encrypted format. MedCurrent will securely send client DB instance using secure technologies, e.g. SFTP, with encryption in transit and at rest. Users can also extract specific data using MedCurrent Analytics tool into CSV format as required and save locally.
• End-of-contract process: At end of contract, client's MS Azure instances will be turned off and not accessible. If required, client DB will be backed up and sent securely to client. Following contract end, client CDS software instance will be permanently deleted from MS Azure, unless client requests other instructions, at a nominal professional services cost, to be determined based on specific requirements.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding/Offboarding documentation is embedded into the project charter documentation package and provided to customer during project delivery. In addition, specific references are provided in the contract documentation that is reviewed and signed off by customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Due to screen resolution differences between desktop browsers and mobile browsers, depending on the tablet size, users may be required to scroll screen to view all content. MedCurrent works with customers to recommend ideal mobile tablet screen resolutions to address business needs.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Custom web services API developed by MedCurrent supports direct bi-directional integration to source Electronic Patient Record(EPR)/OrderComms (OCS) systems to allow for automatic launch of application as well as selected data transfer in order to optimize end user workflow and experience.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour scheme, logos and other graphics can be customized. Translations and/or edits of existing user interface labels can be updated per client request. Medcurrent assesses specific customer customization requirements and performs user interface customization as required and/or where supported. In addition, the Authoring Studio component of the solution permits creation and customization of client specific clinical decision support business rules/pathways if required by customer based on specific organizational workflows. Analytics reports can also be user defined using provided GUI.

Scaling

• Independence of resources: The solution leverages a multi-tenant model in MS Azure Platform. Each customer has a dedicated MS Azure DB that is secure and logically isolated that is scaled using Azure tools to specific performance thresholds. System is configured to auto-scale resources during peak loads to ensure performance is nominal for each customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Metric #1 – Resolution of Issues . The metric for resolution of issues for a given Month is the number of Tickets Resolved within the Resolution Time Target during the Month divided by the total number of Tickets Resolved in the Month (the “Success Ratio”). 95% Target.; ; Metric #2 - Availability. Availability during periods of Planned Availability divided by the Planned Availability as measured each Month. 99.9% Target.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Authorised users to the MedCurrent Analytics tool can extract specific data using into CSV format as required. Full audit record is performed of which user extracted data including timestamps and other pertinent details.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% Uptime. Availability during periods of Planned Availability divided by the Planned Availability as measured each Month. Pro-rated service credits provided to customer if SLAs are exceeded. Client has option to cancel subscription with 30 days notice at any time.
• Approach to resilience: MedCurrent leverages MS Azure resiliency practices. Additional details provided at https://learn.microsoft.com/en-us/azure/resiliency/resiliency-overview
• Outage reporting: MS Azure automatically triggers any outage notifications and sends automated email to MedCurrent service and support desk. MedCurrent informs clients of outages via email. If not response from client within 1 hour of email notification, MedCurrent contacts client resource via telephone to inform of outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control for user access. MFA for backend administrative portals.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: HIPPA
• Information security policies and processes: Annual certification and training of MedCurrent team to HIPPA standards through third party organization (Assuric). Includes additional resources for GDPR compliance provided through Assuric. All team members must successfully pass the training and recertification process which is tracked in a compliance portal and attest to completion of required materials.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MedCurrent follows SDLC principles using Kanban approach leveraging Atlassian and JIRA services. Newly developed components are assessed for security vulnerabilities using third party open source toolkits.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability assessment managed through MS Azure vulnerability services. Specific MedCurrent product patches are developed as soon as significant vulnerability is discovered and patches are released to clients in real time on existing MS Azure instances.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Urgent incidents, such as vulnerabilities, have a 1 hour response time 24/7. If compromise is discovered, clients are informed and solution is turned to read-only mode and/or completely shut down depending on the incident pending additional investigations.
• Incident management type: Supplier-defined controls
• Incident management approach: MedCurrent Professional services team owns Standard Operating Procedures (SOPs) around incident management that outline all aspects of incident management and reporting. SOPs available upon request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 677b7794-7c06-4151-ac64-733ff7752364
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 07c27f4f-6d53-47f2-ab94-7707872adb95
• Other security certifications: Yes
• Any other security certifications: DSP Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@medcurrent.com. Tell them what format you need. It will help if you say what assistive technology you use.