IPLICIT LIMITED

iplicit Finance & Accounting Software

iplicit provides powerful cloud accounting software ideal for users upgrading from entry-level applications or frustrated with on-premises solutions.

Designed for multiple mid-market sectors and nonprofits, it offers sophisticated multi-dimensional reporting, cutting-edge analysis and automation, enabling users to convert complex financial data into insightful, actionable intelligence, facilitating organisational efficiency and growth.

Features

• Multi Dimensional General Ledger with unlimited levels of analysis
• End-to-End Purchase to Pay
• Automated Accounts Payable & Receivables
• Advanced, all-inclusive budgeting, planning and forecasting capabilities
• Automation and Approval Workflows
• Business Intelligence including on-screen reporting and Dashboards
• Automated Bank Reconciliations
• Simple integration with Open API
• Quarterly releases, 99.8% uptime, fully scalable
• Online help, user guides and access to Learning Management System

Benefits

• Real-time management information available across single or multiple entities
• Saves weeks, every month; streamlining processes across finance function
• Reports that took weeks compiling are completed in a day
• Minimal organisational disruption to deploy; typically 20 working days
• System’s intuitive nature means easier onboarding and users fully engage
• System efficiency frees-up resources to focus on more important tasks
• As organisations grow, system allows greater productivity with same team
• Reporting accuracy increases, without cross-checking multiple data sources
• Single sign-on to cloud systems; one version of the truth
• Eliminate errors by not having to rekey data anymore

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at natalie.palmer@iplicit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

555088464380180

Contact

Bid Team
020 7729 3260
natalie.palmer@iplicit.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Internet connectivity required.

User support

• Email or online ticketing support: Yes
• Support response times: Monday to Friday: P1 (Urgent) 1 Hour, P2 (High) 4 Hours, P3 (Medium) 8 Hours and P4 (Low) 24 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is provided through an AI widget within the iplicit application.; ; Users can chat with live support agents to resolve issues.
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: Our support service is included in the subscription fee. We don't provide a technical account manager or cloud support engineer.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Iplicit provides a fully managed implementation service delivered remotely, encompassing setup, configuration, training, and project management. During implementation, users have access to an interactive learning management system, comprehensive online guides, and a sandbox environment for hands-on practice in a risk-free setting. Following go-live, customers are supported by a dedicated Customer Support team and assigned a Customer Success Executive for ongoing, personalised assistance. Self-service knowledge bases are available for continuous learning, with additional training provided on request.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: On termination of the Licensing Agreement, standard terms at that iplicit may destroy or otherwise dispose of any of the Customer Data in its possession unless iplicit receives, no later than 10 days after the termination of this agreement, a written request for the delivery to the Customer of the then most recent backup, or a single retained backup from a previous period as specified by the Customer, of the Customer Data. iplicit shall use reasonable commercial endeavours to deliver the backup to the Customer within 7 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable fees and expenses, as set out in the Backup Policy, incurred by iplicit in returning or disposing of Customer Data. iplicit will delete all of the Customer Data in its possession, no later than 14 days after receiving a written request from the Customer to do so.
• End-of-contract process: Once the service ends, the following happens.; [1] All your access to the software stops immediately.; [2] You must return any iplicit property you have, and you can't use their documents or anything related anymore.; [3] If you want your data back, you need to ask Iplicit within 10 days after the service ends.; [4] iplicit will delete all your data within 14 days after you request them to do so.; [5] Any money you still owe iplicit becomes due right away.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided in HTML format via a secure online Knowledge Base and Learning Management System (LMS). This format is compatible with standard browser accessibility tools, including screen readers and zoom functionality.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Accessing iplicit through its mobile app offers a streamlined, optimised user experience tailored for on-the-go usage, with interfaces and features designed specifically for smaller screens and mobile interactions. This ensures enhanced usability and efficiency for key tasks and notifications. Conversely, using iplicit via a browser provides a comprehensive view of the platform's full capabilities, suited for in-depth tasks that require a larger visual workspace and more complex interactions.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Modern, responsive web interface accessible via standard browsers (Chrome, Edge, Firefox, Safari). Features include customizable dashboards, drill-down enquiry screens, and drag-and-drop workflow configuration. Dedicated native iOS and Android apps are available for specific mobile workflows such as expense capture and transaction approvals.
• Accessibility standards: None or don’t know
• Description of accessibility: The iplicit web application is designed with WCAG 2.1 AA standards. Key features include keyboard navigation support, high contrast display options, and compatibility with standard screen readers. We are committed to a roadmap of continuous improvement to address partial conformance areas.
• Accessibility testing: Accessibility is assessed via rigorous internal evaluation using a combination of automated testing tools and manual verification during Quality Assurance cycles. We also engage in periodic reviews to align with WCAG principles.
• API: Yes
• What users can and can't do using the API: Users with an iplicit "API License" can integrate and interact with iplicit's APIs (available 24/7), allowing for automated data transactions and system interactions. These APIs are designed for continuous availability, even during maintenance, thanks to robust resilience and disaster recovery measures. API only users cannot directly log into the iplicit platform.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Iplicit enables users to tailor its platform to their specific needs through extensive customisation and configuration options, all without the necessity for bespoke development or coding. This user-friendly approach allows for a high degree of personalisation to align with the unique processes, workflows, and reporting requirements of different organisations.

Scaling

• Independence of resources: Each client's data is securely stored in segregated data stores. iplicit smartly routes traffic based on the geographical location of the client, ensuring optimal performance.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide metrics on platform uptime (historical view over the last 90 days), API interface status and throughput, and a log of historic incidents. These ensure transparency regarding service availability and performance.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All our data at rest is encrypted using the AES 256 encryption method.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users access the relevant section (e.g., financial records), select the 'Export' feature, configure data range/format (CSV/Excel), and download the file locally.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Microsoft Excel (.xls)
  • Adobe PDF
  • HTML
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Level Agreement: iplicit's guarantees a 99.8% uptime (outside of scheduled maintenance).
• Approach to resilience: Iplicit's service is architected for high resilience through cloud-native, multi-tenant capabilities and robust Azure cloud services, leveraging geo-redundant storage and active geo-replication across multiple Azure regions.
• Outage reporting: A public dashboard can be found here: https://status.iplicit.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Iplicit incorporates an advanced user management module that allows for granular access control. Access to various features and data is regulated through user roles and user groups.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Iplicit follows a formalised Information Security Management System (ISMS) certified to ISO/IEC 27001:2022 and a Quality Management System certified to ISO 9001:2015. Our development practices adhere to OWASP secure coding standards, and our risk management aligns with the NIST Cybersecurity Framework.; ; Security governance is integrated into our operational structure, managed by dedicated security and QA teams responsible for maintaining our compliance framework.; ; We ensure policies are followed through a "Defence-in-Depth" strategy comprising:* Automated Enforcement: Continuous compliance monitoring using Microsoft Defender for Cloud and automated security gates within our CI/CD pipelines.* Operational Control: Strict Identity and Access Management (IAM) utilising a Zero Trust model and Privileged Identity Management (PIM) for internal staff.* Independent Verification: Annual external ISO audits and regular third-party penetration testing.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Every component's lifecycle is meticulously tracked via our change management process. Changes undergo rigorous assessment through automated SAST/SCA scanning.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Available on request
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 25 March 2025
• What the ISO/IEC 27001 doesn’t cover: Outsourced Development: Control 8.30 (Outsourced development) was excluded from the audit because you stated that "only commercial off the shelf (COTS) is used". If iplicit ever engages third-party developers for proprietary code, this area is currently blind in terms of audited controls.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Tuesday 25 March 2025
• What the ISO 9001 doesn’t cover: No scope exclusions
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at natalie.palmer@iplicit.com. Tell them what format you need. It will help if you say what assistive technology you use.