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FITFILE GROUP LIMITED

Data Access

Data access from any source, any data type, any schema, to either store or further process the data (de-identify, link/integrate/unite, quality assure, etc.)

Features

  • Real-time data access
  • Distributed data access
  • Remote data access
  • Multi-purpose data access
  • Asynchronous data access
  • Infrastructure-agnostic data access
  • Schema-agnostic data access
  • Structured or unstructured data access
  • Near-time data access
  • Data access agnostic as to data source

Benefits

  • Achieve fast data access from any source (e.g. db, filestore)
  • Use classified and categorised data
  • Work with experienced health data access specialists
  • Re-use data connection for any authorised purpose
  • Securely control internal and external data access
  • Access unstructured and difficult-to-link data

Pricing

£0 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.russmeyer@fitfile.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 5 5 2 2 7 5 3 7 3 9 9 1 6 8

Contact

FITFILE GROUP LIMITED Philip Russmeyer
Telephone: 07771010007
Email: philip.russmeyer@fitfile.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
1) Automated Data De-Identification for Pseudonymisation or Anonymisation
2) Data Processing - Linkage of Identifiable and De-Identified Data (Pseudonymised or Anonymised)
3) Structured and Unstructured Healthcare Data Annotation and Standardisation
4) Data Analytics and Visualisation
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Software requires a Linux operating system on any cloud or on-prem hosting (e.g.VMWare)
System requirements
Virtual or physical space to deploy a software appliance

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available from a single-click in web application. Different support options and SLAs are available depending on customer requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are variable and costed based on customer requirements. Technical account managers and engineers for all relevant service levels are available.
Support available to third parties
No

Onboarding and offboarding

Getting started
Training and documentation is provided as required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Secure transfer to the user or certified destruction where applicable.
End-of-contract process
-Software ceases to function.
-Software is deleted.
-Data is destroyed or transferred to the customer.
*Additional cost applicable based on data volumes (only for transfer).

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Linux or Unix
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The FITFILE software has an authenticated GraphQL API, covering the project management, audit reporting, data source connection, dataset upload and running pre-configured queries(QueryPlans).
There is also an authenticated REST API for exporting resulting datasets.
QueryPlans are currently created by FITFILE as part of the service, with a graphical interface allowing customers to create QueryPlans in development.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Fully customisable service. Users must work with FITFILE to customise the service.

Scaling

Independence of resources
Independent software instances are deployed for each installation.
User load is usually low.

Analytics

Service usage metrics
Yes
Metrics types
Usage counts.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Secure download.
Data export formats
  • CSV
  • Other
Other data export formats
  • Any reasonable format can be catered for
  • API access on request
  • Native PowerBI
  • Other BI tool integrations available on request
Data import formats
  • CSV
  • Other
Other data import formats
  • Direct database connection
  • Appropriate APIs

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs defined based on user requirements, service credits for SLA breaches.
Approach to resilience
We operate out of Microsoft UK datacentres. Resilience information is available on request.
Outage reporting
Slack incident channel and email alerts to support staff.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
-Strictly controlled user list.
-Higher access credentials only by CEO and CTO approval and specified process on how to obtain, including sign-offs.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
30/06/2021
What the ISO/IEC 27001 doesn’t cover
The full range of FITFILE services is covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Data Security and Protection Toolkit (8KM90)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
-FITFILE own policies.
-ISO 27001 provisions.
-DSPT requirements.
-Cyber Essentials Plus requirements.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
FITFILE's configuration and change management policies and procedures are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
-Pen tests, continuous monitoring, external specialist services.
-Patches applied as soon as they become available (change control process followed).
-Multiple threat information sources (e.g. NCSC).
-Software library security checks at every stage of software build.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Third party tools are used to monitor our platform and applications. Once a compromise is noticed, the incident management process is actioned. There are clearly defined response and timelines for different types of incidents.
Incident management type
Supplier-defined controls
Incident management approach
-Policy and pre-defined process used for incident management, defining ways to report depending on the type of incident.
-FITFILE is ISO27001 compliant (part of the certification is adherence to ISO 27001 incident management requirements).

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Accessing more health, social care and activity data that were previously locked into inaccessible silos presents immense potential. Whether the purpose of using data is direct care, healthcare planning or research, using more data and more detailed data can improve:
1)direct health and social care provision for potentially every individual in the UK by allowing clinicians and practitioners to consider all available information for their patients and respective groups in e.g. prescribing;
2)health and social care planning by supporting central government and regional commissioners to make better, more detailed planning decisions across health and social care; and
3)research by allowing researchers to examine a wider variety of data which can yield previously unknown insights for individual and population health, such as supercharging clinical trial insights.

Pricing

Price
£0 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.russmeyer@fitfile.com. Tell them what format you need. It will help if you say what assistive technology you use.