Th3rd Curve Ltd
Microsoft SharePoint optimisation and portal development
For SharePoint, our dedicated team provides technical assistance, training, troubleshooting and continuous improvement to organisations enhance reporting and improve business processes.
Features
- 24/7 technical support ensures continuous service availability
- Proactive system monitoring detects issues before they affect productivity.
- Customisable support packages tailored to business-specific needs.
- Regular updates and patches ensure system reliability and security.
- Comprehensive training sessions enhance user competency and adoption.
- Migration assistance facilitates smooth transition to SharePoint environments.
- Advanced analytics tools provide actionable insights for better decision-making.
- Dedicated account manager ensures personalised service and support.
- Backup and disaster recovery plans ensure data integrity.
- Consultation on best practices optimises SharePoint deployment and use.
Benefits
- Minimises downtime, maintains high service availability.
- Prevents potential disruptions, enhances system reliability.
- Tailors support to specific business requirements, increases effectiveness.
- Keeps system secure and compliant with latest standards.
- Increases user adoption and proficiency with SharePoint.
- Simplifies the transition process, reduces migration stress.
- Empowers better decisions through detailed data insights.
- Provides consistent, reliable point of contact for issues.
- Protects critical data, reduces risk of data loss.
- Maximises ROI on SharePoint through strategic guidance.
Pricing
£500 to £1,600 a unit
Service documents
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Framework
G-Cloud 14
Service ID
5 5 5 4 0 4 9 9 5 6 0 4 8 7 3
Contact
Th3rd Curve Ltd
Niall Faris
Telephone: 07989 437362
Email: info@th3rdcurve.com
Planning
- Planning service
- Yes
- How the planning service works
- We follow a robust methodology to assist clients in planning their SharePoint projects. Our approach begins with a comprehensive discovery phase, where we review current systems and gather requirements. This leads to a documented strategy and plan, tailored to address specific business objectives and challenges. We prioritise cost-effective investments, increased productivity, and flexibility. Our team assesses cloud readiness to determine the migration approach and formulates a strategy aligned with key business requirements. Throughout the implementation phase, we monitor and review the plan, ensuring key deliverables and client requirements are met. We incorporate client review and acceptance phases, along with testing and training. Additionally, if required, we provide a maintenance and support model to ensure ongoing success post-implementation. Our goal is to deliver tailored solutions that meet our clients' unique needs, from initial planning to long-term support.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- SharePoint
- Power Apps
- Power BI
- Power Automate
Training
- Training service provided
- Yes
- How the training service works
-
We understand our client's requirements and training needs, and would devise a pack of suitable training materials and a plan to ensure that everyone receives the right training at the right time. We are happy to deliver direct training to all users or to identify superusers and adopt a 'train the trainer' approach. For extensive train programs, in our service offering we suggest the Amplify- Training platform pack, which ensures successful digital solution implementation, bringing on board all users for new processes and digital tools.
Finally, we believe in ruthless simplicity and pledge to provide materials that are clear, logical, appropriate to the audience and engaging. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our consultants specialise in migrating organisations to SharePoint Online, ensuring a smooth transition. We assess current setups, provide recommendations, and perform thorough migrations with minimal disruption.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We ensure quality assurance and performance testing by documenting requirements collaboratively with buyers. Our process includes various tests covering functionality, migration, performance, and usability. We meticulously plan and execute tests, using industry-standard tools and Microsoft-supplied migration tools for successful migration. Deviations are documented and discussed to ensure alignment with requirements and achieve acceptance.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Cyber security consultancy
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide ongoing support for all user and / or superuser queries. These queries could be both process or system usage related. Depending on the system(s) or the technical nature of any support needed, we may refer users to the software or hosting provider's own support desk.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times will be agreed as part of a service level agreement with the client.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We can provide first, second and third line support – either by telephone, email or, if the situation necessitates it, on-site support for the services that we provide to our clients. There is no additional charge for this as it is included within our pricing. We would provide a technical account manager as standard who may, in certain instances, refer particular queries to a cloud support engineer.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Th3rdcurve believes in and is committed to being an environmentally friendly company. We do not operate company vehicles and we encourage our staff to use public transport when travelling to our office or the offices of our clients. We participate in the Bike2Work scheme to encourage our staff to cycle instead of using other forms of transport. We encourage remote working and all our roles are hybrid.
Our office is located in a shared office space, which is committed to climate change and decreasing greenhouse house emissions and being a net zero carbon business by 2030. Year on year, it has reduced its overall energy consumption, by removing gas boilers, installing LED lighting and efficient heating and ventilation systems.
We ensure our office waste is separated and recycled accordingly. We are a majority paperless company, with printing used only as a last resort or legal requirement. We discourage the use of a printer if work can be done electronically.
Th3rdcurve works with clients and suppliers to promote a focus on climate change. This has included the design and implementation of reports and dashboards on large infrastructure projects to monitor and drive their commitments to the environment, notably compliance with environmental and energy efficiency requirements.
We will continue to seek further opportunities and improvements, wherever possible, to tackle climate change to try to safeguard our planet for future generations.Covid-19 recovery
Throughout COVID-19 all our roles were fully remote and now have transitioned to a hybrid working model. During lockdown, we supplied our staff with office equipment to set up a functional and healthy workspace at home. We set up Slack, a messaging app for that connects people to business-related information and discussion. To retain morale and grow team bonding, we used Whatsapp to stay in regular social contact and we organised (non-compulsory) after work virtual team quizzes. We also encouraged our staff to think of each other during the lockdown and look out for signs of anyone that seemed to be withdrawn or struggling.
When it was required, we implemented social distancing and face masks in line with government guidance. We are proud that, despite being a small company, we were able to flex and adapt to the situation to provide continued services to our clients to work in a fully virtual and then later hybrid way. We did not need to use the furlough scheme - we continued to keep everyone working and paid.
Additionally, once hybrid working began, we fully supported the decision of a member of staff who wanted to continue to fully work from home to protect their physical and mental health.
In early 2021, a small team took part in Race The Thames where, through indoor rowing, cycling and running, covered a distance of 346km and raising £2,822 for charity in just one week.Tackling economic inequality
Th3rdcurve runs both graduate and internship schemes. For our first graduate scheme, we partnered with GradFuel and the Kickstarter Scheme, which is for 18–24-year-olds on universal credit. For our internships, we approach a variety of universities and courses across the UK to ensure a diverse range of candidates.
We support our staff in undertaking additional training and professional qualifications. We encourage our staff to share their knowledge and expertise by training other members of staff regularly and hosting lessons learnt sessions.
We have a corporate social responsibility partnership with Date Sultan, a company that sources premium dates with ethical and Fairtrade purchasing at the heart of what it does, ensuring that everyone in its supply chain is paid a fair living wage and isn't a victim of modern slavery.Equal opportunity
Th3rdcurve employs individuals from a diverse range of social, economic and ethnic backgrounds. We firmly believe that having a diverse and inclusive workforce, where people are valued for their individuality – in fact, ‘individuality’ is one of our company values – brings a wealth of differing experiences and perspectives that strengthen the services that our company provides. We currently have a gender ratio of 40% females, which we pride ourselves in as this much higher than the industry average.
We have a partnership with The Diversity Hut, a social enterprise that actively and positively promotes diversity and inclusion, and equips companies with the knowledge and tools to attract and retain diversity, therefore increasing productivity, profitability and innovation.Wellbeing
Th3rdcurve is fully committed to employee wellbeing. We pride ourselves in being proactive and campaigning for healthy mental and physical health. We have appointed a mental wellbeing champion who regularly provides insight, tips and help for our employees’ wellbeing through regular bulletins and events.
We provide SAD lamps to help our team through the winter months and have an internal guide on supporting mental wellbeing. All staff members have access to wellbeing portals via Vitality and UNUM, which has a 24/7 employee assistance helpline.
We run wellbeing days where the whole company gets together to focus on our mental wellbeing and support each other. We encourage our staff to take part in charity events, particularly focused around wellbeing and mental health charities. For example, we have participated in the Race the Thames rowing competition and The Lost Hours Walk, both supporting CALM (Campaign Against Living Miserably) charity. We also ran an internal step competition to encourage our staff to walk more and get outside for the benefit of their mental and physical health.
Throughout the year we run anonymous surveys to get feedback on our employees’ wellbeing and gather suggestions for other events or improvements. We encourage our employees to meet up in person to ensure there is connection across the team as we know this is beneficial for wellbeing especially with hybrid working.
We are particularly mindful of our staff’s wellbeing when individuals are embedded within a client organisation. Each commission has a director-level commission lead who is responsible for the team's wellbeing. Additionally, everyone meets regularly with their line managers, where a discussion on wellbeing is part of the standard agenda. We also have a ‘buddy’ system, where our staff have a nominated colleague to contact for advice, encouragement and to ‘check in’ with each other informally.
Pricing
- Price
- £500 to £1,600 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@th3rdcurve.com.
Tell them what format you need. It will help if you say what assistive technology you use.