Through Technology Limited

Cloud Services Support

Our service provides end-to-end support and maintenance for your cloud services. Including product ownership, strategy and roadmap/backlog, maintenance, monitoring, service improvement and optimisation. We believe modern cloud services need a modern, robust and responsive support service that is tailored to meet the needs of your organisation.


  • Incident, Release, Change, Service Request and Problem Management
  • System, Performance, Security, License, and Service optimisation
  • Service Performance, Availability and Security Monitoring
  • Escalation Management
  • Modern responsive service model
  • Use of customer ITSM tooling (for cross-party collaboration) or ours.
  • From 1st Line Support through to CTO-as-a-Service if required
  • Solution, Delivery and Change assurance for third-party activities
  • Point of contact for third-party vendors (Microsoft Premier etc).
  • Microsoft Gold Partner


  • Allocation of customer specific service manager & solution lead.
  • Customer-focused support from a customer-focused supplier
  • Expert interface to third-party vendors and your other suppliers
  • Clearly defined escalation and issue management
  • Flexible and extensible service
  • Defined Added Value Process, to identify+deliver tangible benefits
  • Significant Public Sector, health and law enforcement expertise
  • Provided by a UK Small Business fostering UK economic growth
  • Proportionate and efficient assurance & testing using our Record&Risk approach


£300 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

5 5 5 8 2 3 4 7 2 5 8 5 2 9 9


Through Technology Limited Peter Hanney
Telephone: +44 (0)7913334794


Planning service
How the planning service works
Through Technology has a robust and proven process for implementing complex projects and years of experience assuring other suppliers' solutions and services.

Our support services start by understanding your requirements, not just in basic scoping terms of users, locations, systems. To be a true partner with our clients, we seek to understand your goals, your business processes and organisational language. In doing so our people can better understand the issues your people face in their use of the technology, the impacts of any issues and the scope for making better use of technology to achieve your goals.

When supporting services that we have not delivered, we will start with a structured handover and current state assessment to ensure that the service is correctly configured, secured, resilient, scaled, supportable and optimised.
Planning service works with specific services
Hosting or software services the planning service works with
  • Microsoft 365, End User Computing
  • Microsoft AVD, MMD and Windows 365
  • Google Workspace and Office 365, Microsoft Teams and SharePoint.
  • Bespoke Business Applications
  • Legacy and Heritage Business Applications, Legacy Risk Management
  • Microsoft Azure and AWS Services and platforms
  • Data centre services, storage, facilities, compute, networking and security
  • Archive360 Archive2Azure, LegacyBox
  • All Through Technology delivered services


Training service provided
How the training service works
Executive Technology Coaching, knowledge articles, bite-size video training, lunch & learn sessions, AMA (Ask Me Anything) drop-in sessions, class-room training, quick-start guides, FAQs, curated or independent corporate communities of interest (e.g. Teams/Yammer)
Training is tied to specific services

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
On taking on any service (that we have not delivered ourselves) we will undertake a Current State Assessment to ensure that the service is correctly configured to be supportable and meet our client's needs.

Throughout our service we will continually provide quality assurance and continual service improvement. Change and Release management assurance follows our unique Record&Risk assurance model. This provides a service that is proportionate and efficient for us and therefore cost-effective and responsive to our customers.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
Microsoft 365 Security Operations
Certified security testers
Security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide end to end support for services that we deliver and others upon request, typically acting in a 2nd-4th line capacity and in the assurance of other parties' technology, service and delivery.

We can utlise our own IT Service Management tooling or where necessary, act as a resolver group on a client's ITSM system so that we are integrated into your support model.

Service scope

Service constraints
Any client/service specific constraints will be explored, identified and discussion in our initial discussions.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support arrangements (including service hours and SLAs) are tailored to the needs of our customers and the nature of the use case. Please discuss this with us. We are technology agnostic and happy to work with your own ticketing and ITSM systems or our own
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
Web chat accessibility testing
We typically use MS Teams,Google Hangouts or Slack to communicate with the Buyer's users. These tools are tested extensively for accessibility and buyer users' would be using the Buyer's internal system. Negating any need for service specific accessibility testing.
Support levels
Through Technology will provide a service manager and solution lead for our client such that we can better support your organisation with an understanding of your objectives and wider ICT and supplier ecosystem.

This offering can support a range of services and technologies for a range of clients with differing needs, operating models and priorities. Our capabilities range from 1st line support through to CTO-as-a-Service. We therefore recommend a discussion about the required service levels so we can best support your needs and fit within your overall service model.

NB - Support hours are not constrained to those listed above under Phone, Email and Web Chat and will be determined in response to your requirements.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Standards Institute (BSI) - BSI Certificate Number IS 743920
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Nothing, it covers the full scope of our services on the G-Cloud Framework
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
Covid-19 recovery

Covid-19 recovery

In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
Tackling economic inequality

Tackling economic inequality

Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
Equal opportunity

Equal opportunity

We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.


Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.


£300 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.