Through Technology Limited
Cloud Services Support
Our service provides end-to-end support and maintenance for your cloud services. Including product ownership, strategy and roadmap/backlog, maintenance, monitoring, service improvement and optimisation. We believe modern cloud services need a modern, robust and responsive support service that is tailored to meet the needs of your organisation.
- Incident, Release, Change, Service Request and Problem Management
- System, Performance, Security, License, and Service optimisation
- Service Performance, Availability and Security Monitoring
- Escalation Management
- Modern responsive service model
- Use of customer ITSM tooling (for cross-party collaboration) or ours.
- From 1st Line Support through to CTO-as-a-Service if required
- Solution, Delivery and Change assurance for third-party activities
- Point of contact for third-party vendors (Microsoft Premier etc).
- Microsoft Gold Partner
- Allocation of customer specific service manager & solution lead.
- Customer-focused support from a customer-focused supplier
- Expert interface to third-party vendors and your other suppliers
- Clearly defined escalation and issue management
- Flexible and extensible service
- Defined Added Value Process, to identify+deliver tangible benefits
- Significant Public Sector, health and law enforcement expertise
- Provided by a UK Small Business fostering UK economic growth
- Proportionate and efficient assurance & testing using our Record&Risk approach
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