Computacenter (UK) Ltd

Computacenter - IBM Envizi ESG Suite

IBM Envizi ESG Suite supports the collection, consolidation, and management of client ESG data. Its reporting tools can be used to meet internal and external requirements for ESG reporting and disclosure. The Cloud service provides functionality to identify efficiency and decarbonisation opportunities, to scenario plan and to assess sustainability risk.

Features

• Emissions Management – Scope 1&2 GHG Accounting and Reporting
• Emissions Management – Scope 3 GHG Accounting and Reporting
• Emissions Management – Scope 3 Supply Chain Intelligence
• ESG Reporting – Value Chain Surveys and Assessments
• Decarbonization – Sustainability Program Tracking
• ESG Reporting – Building Ratings and Benchmarks
• Decarbonization – Utility Bill Analytics
• Emissions Management – Scope 3 Supply Chain Intelligence

Benefits

• Accurately calculate emissions with maintained global GHG emission factor library
• Set energy and emissions reduction targets and track performance
• Supports your report in line with ESG reporting frameworks
• Streamline qualitative and quantitative data captured from value chain
• Dedicated supplier portal for capturing data with analytics
• Manage programs and track and report energy efficiency project data
• Consolidates utilities billing data into a single record for analysis
• Analytics, benchmarking, workflow tools to drive efficiency and decarbonize facilities
• Uses IoT sensor to automatically detects and diagnoses equipment issues
• Automatically identity faulty HVAC equipment and inefficient building control strategies

£47.77 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

556003147611127

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Contact us for full details
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Contact us for full details
• Web chat accessibility testing: Contact us for full details
• Onsite support: Yes, at extra cost
• Support levels: Premium Support documented: https://www-01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Envizi provide implementation services to configure the software. Additionally, Envizi also provide training. Envizi’s standard practice is to provide training for nominated System Administrators and General Users during and post implementation.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Contact us for full details
• End-of-contract data extraction: The platform has a set of established standard reports and data extracts to support transition out and allow clients to extract data upon completion of the contract. Clients are able to run these reports at any time in a “self-serve” manner to extract their data.
• End-of-contract process: Clients are able to extract data upon completion of the contract. At the end of the contract subscription period, access to the platform will be ceased.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Contact us for full details
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Contact us for details
• Accessibility standards: None or don’t know
• Description of accessibility: Contact us for details
• Accessibility testing: Contact us for details
• API: Yes
• What users can and can't do using the API: Contact us for full details
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Contact us for full details

Scaling

• Independence of resources: There is no limit to the number of concurrent users within Envizi. Envizi supports large number of concurrent and unique users and scales accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: Contact us for full details

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Other data at rest protection approach; Envizi utilize AWS Encryption technology. The access to Envizi data at rest is restricted to super sysmtem admin only who will need to access through 2FA authentication through secure VPN.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The platform has a set of established standard reports to support data extraction.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • HTML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Flat file

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Only administrative access is allowed via VPN
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Only administrative access is allowed via VPN

Availability and resilience

• Guaranteed availability: Envizi provides the following SLAs (Excludes scheduled maintenance): Network availability: The servers that the Envizi Software is operating on are reachable from a remote machine across the Internet - 99%. System availability: The Envizi Software application is accessible and available to login - 99%.
• Approach to resilience: Envizi is deployed on high availability cluster environments. Envizi’s policy is to implement processing clusters in geographically separate standby centers to diminish the risk of total failure of services. The model creates a geographical independence for a warm recovery model. The disaster recovery capability is provided by having the standby database servers (with continuous database log shipping), web servers and data processing hubs that can be switched into production mode, when required by a disaster that makes the production systems unavailable.
• Outage reporting: Envizi use Uptrends to monitor the uptime of our platforms sites. Uptrends performs a check every five minutes on each site. The check involves a set steps which essentially simulate the login and log out process of a user.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Envizi manages accesses through role and products restrictions, ie. Pages, dashboards, and features of the platform are only accessible for certain group of users.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: In addition to the process for authenticating standard users, all management access must be done with additional layer of authentication (2FA VPN). And management access control is more restricted.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Envizi is SOC 2 Type II certified
• Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Envizi is SOC2 Type2 certified. Envizi has own standard system configuration and change management process. Envizi has a Change Control & Configuration Management Policy to consistently meet identified computing infrastructure SLA and ensure availability & reliability of applications and resources for internal and external users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Envizi has its own vulnerability management process. Envizi is also compliant to IBM Vulnerability management control requirement. Envizi uses a combination of tools such as AWS Inspector, AWS Security hub and Alertlogic PCI Scanning tools to perform vulnerability manangement.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Envizi has own strict protective monitoring process. Envizi's monitoring process complies with IBM internal compliance requirement. Envizi uses a combination of tools such as AWS Guard Duty, Microsoft Security Essentials, AWS Cloudwatch and AWS CloudTrail to perform protective monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: IBM: - maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, will comply with data breach notification requirements under applicable law. - investigates incidents, including unauthorised access, use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. - promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. - provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £47.77 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Contact us for full details

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.