Storm ID

Digital Delivery Management

Delivery Management stands as a cornerstone discipline within Storm ID. Our team of Delivery Management practitioners offer unparalleled expertise across all levels of project planning and execution. Our extensive experience in Delivery Management has been consistently demonstrated in projects, programs, and portfolios spanning public sector, private sector and health.

Features

• Agile and waterfall expertise in Delivery Project Management leadership
• Interactive planning and scheduling for project and programme delivery
• Comprehensive requirements management tailored for digital, data and AI projects
• Proactive management of digital project risks, issues, and dependencies
• Transformation and change management for digital, data and AI delivery
• Benefits management and realisation support for digital project success
• Customised reporting and resource management
• Tailored intelligent customer support for digital, data and AI implementations
• Handover management, mentoring, and coaching for digital project teams

Benefits

• Tailors methodology for optimal fit within digital project environments
• Ensures realised, quantifiable, and reportable benefits in digital projects
• Develops client teams effectively through knowledge management in digital projects
• Improves process control and maturity via enhanced Program Management
• Operates effectively within tightly controlled digital project environments
• Accurately tracks digital project status for informed decision-making
• Enhances business performance and organisational success in digital projects
• Engages stakeholders effectively for digital project success
• Facilitates seamless transition of digital projects back to clients

£500 to £1,500 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@stormid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

556434094100540

Contact

Business Development
0131 561 1250
tenders@stormid.com

Planning

• Planning service: Yes
• How the planning service works: Storm ID offers a full planning capability.; ; Adopting best practice service design methodologies, we employ a range of techniques to identify our customer’s user needs and their business requirements.; ; Storm ID has a wealth of experience working with our clients to help them succeed by embracing the strategic opportunities that digital and the cloud offer. ; ; Our solutions are customer centred, secure, scalable and built using open standards.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training service analyses your training needs and develops a tailored training plan to ensure that the training delivers the required outcomes for both the individual and the organisation. Our assessment includes: ; A gap analysis to understand the training needs of the organisation and the individual; ; Understanding the expectations of the organisation and individuals ; evaluating the training options; ; A comprehensive training plan that describes: ; a recommended approach for the training; ; the priority order for the training; ; the timescales required for the training; ; the resources needed to successfully deliver the training. ; ; Our training formats include: ; Train the trainer; ; On-site or off-site classroom-based training; ; On-site or off-site one-to-one or one-to-many training; ; On-site or off-site one-to-one coaching/mentoring; ; Training manuals and documentation; ; Recommended online courses; ; Telephone support.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Storm ID has a dedicated in-house team of ISTQB certified test engineers. Our test engineering team:; ; Create test plans;; Collaborate with colleagues to ensure the required business scenarios are covered in user story definition, acceptance criteria specifications, and acceptance test scripts;; Create and execute functional, non-functional, performance, basic security tests and penetration testing in partnership with third-party partner;; Write test automation scripts for regression testing;; Undertake exploratory testing;; Analyse problems and make recommendations based on available information;; Measure and report on test activity, and manage defects; ; Work jointly with the support team to maintain test environments and automated regression tests;; Work closely with Cloud infrastructure engineers and software developers to reach a common understanding of the code base and test coverage, review release scripts, and write automated tests.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services:
  • NCSC Web Check
  • Vulnerability scanning against OWASP Top 10
  • Dynamic Application Security Testing (DAST)
  • Static Application Security Testing (SAST)
  • Software Composition Analysis (SCA)
  • Infrastructure as Code Security Scanning & Testing
  • Vulnerability Management
  • Secure Software Development Lifecycle Consultancy
• Certified security testers: Yes
• Security testing certifications: Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Storm ID has a dedicated support services team, equipped to deliver a highly proactive and responsive support service that customers can rely on to ensure the continuous operation of their business-critical applications. We deliver continuous support and maintenance for your products through proactive improvements, monitoring and a dedicated helpdesk. ; ; Our support service includes, as standard: ; A support agreement with SLAs and response times; ; Access to our helpdesk with a full-time dedicated Support Manager and supporting team, providing day-to-day contact for support; ; Performance monitoring of applications and infrastructure to measure and alert on key performance metrics; ; Security monitoring to carry out regular security testing of your applications and infrastructure, to detect and fix any vulnerabilities; ; SSL certificate renewal monitoring to avoid any interruption to your services due to expired certificates; ; A named Client Partner who you can contact, should you need to, to escalate any issues or make any general enquiries; ; A bank of hours at a discounted rate for support hours purchased in advance.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.; ; Response times at weekends, public and bank holidays are negotiated separately.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our ITIL-based support service is founded on a first-line, second-line, third-line support standard. The team is made up of dedicated support developers, cloud engineers and quality assurance testers. The team is focused on providing effective and efficient operational services to support customers on an ongoing basis and meet service levels. ; ; Our standard service levels can be applied based on severity and priority. These are: ; Urgent responded to within 1 hour; ; High responded to within 4 hours; ; Medium responded to within 8 hours; ; Low responded to within 16 hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 07/02/2023
• What the ISO/IEC 27001 doesn’t cover: The scope of our certification is Information Security Management of all Company systems, data, software and customer supplied data processed on their behalf. As laid out in our Statement of applicability dated 30/08/2022. Our certification does not cover items held within customer-controlled systems or within Azure systems hosted by Microsoft to whom the responsibility for security falls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Storm ID is committed to achieving NetZero greenhouse gas emissions by 2045, aligning with Scottish Government policy and supporting the UK Government policy of achieving NetZero emissions by 2050. We have established a Carbon Reduction Plan following PPN 06/21 guidelines, associated guidance and reporting standings. For our greenhouse gas company reporting, we use the UK Government emission conversion factors. ; ; Our strategy prioritises minimising our impact on the environment and contributes to tackling the climate crisis. We aim to make changes to support this and plan for the effects of climate change on our organisation, stakeholders, customers and suppliers. Consequently, we have established the following environmental management measures:; • Service offering: Providing service design recommendations for a coherent information architecture that helps users find content they need more efficiently, reducing the carbon emissions created from the service.; • Optimising digital services by encouraging greener choices: Applying the principles of weight reduction to application interfaces and image optimisations. Encouraging the use of dark mode capability and the promotion of colour palettes to prioritise low energy colours, whilst keeping accessibility in mind.; • Migrating internal IT infrastructure to cloud-based services: Decommissioning old infrastructure and migrating to optimised cloud-based services, reducing on-premise IT infrastructure and comms room cooling requirements.; • Flexible working principles: Maintaining flexible working practices and opportunities, leading to fewer employee commutes to our office, reduced energy consumption (gas/electricity) and decreased use of office supplies, resulting in fewer deliveries and transportation needs. ; • Local biodiversity: Joining and contributing data to the UK Pollinator Monitoring Scheme with staff volunteers maintaining our office garden with seasonal flora to stimulate local wildlife. ; • Supply chain audit: Conducting thorough checks on environmental sustainability and carbon reduction for each of our suppliers. In particular, supporting local businesses and those actively working to reduce their carbon emissions.

  Covid-19 recovery

  Storm ID continued operation throughout the pandemic, delivering essential services to the NHS, including software for the NHS Scotland National Notifications & Contact Tracing Service, a long COVID study and providing further services for key public sector organisations. ; ; Acknowledging the pandemic’s effect on individuals and communities, we have remained committed to providing employment opportunities for those seeking retraining. We broadened and enhanced both our apprentice and graduate recruitment programmes for those entering the workforce, following disruptions in further and higher education, to support growth in our local economies. ; ; We prioritised our employees’ wellbeing by providing home-working equipment for posture and comfort, organising regular social wellbeing events and comms channels, contributing financially to fitness and wellbeing treatments, providing health and dental insurance and offering counselling services in partnership with Bupa. ; ; We maintained inclusive and accessible practices and conditions through the implementation of our fully remote recruitment process. This has allowed us to recruit from a wider geographical area and offer flexibility to prospective candidates. Embracing fully remote and hybrid working has helped us attract top talent while improving work-life balance. ; ; Our hybrid working model allows staff the benefits of both home and office-based working, while meeting customer needs. Storm ID enables employees to work from wherever they prefer; whether from home, the office or elsewhere, subject to security considerations. With our office space utilisation at lower capacity we use the space more thoughtfully for individual or team-based work.; ; Many of the projects we delivered since the pandemic have aimed to help organisations and their service users manage and recover from the impact of COVID-19. Engaging in projects that make a difference to people and the wider community has had a positive impact on the health and wellbeing of our team.

  Tackling economic inequality

  Storm ID is an accredited Living Wage employer. We offer competitive compensation packages and benefits, designed to attract and retain talent. With our annual salary review policy, employees can expect their pay to be increased in line with the cost of living, without having to request it. We have a Profit Related Reward scheme, with a portion of the company’s profit shared among all employees as a bonus.; ; Our annual budget process guarantees funds for investing in workforce development. This covers costs for ongoing professional development activities, access to online learning resources and attendance at events. We regularly discuss opportunities for development to address career progression, skill gaps and achieve recognised qualifications. These discussions occur during monthly one-to-one check-in meetings between workers and line managers. ; ; We maintain inclusive and accessible recruitment practices. We believe that protected characteristics should never be barriers to career progression. Our inclusive working environment fosters a culture where individual growth and rewards are solely based on merit and capability. We have a flexible location recruitment policy and where appropriate will be looking to hire from regions in the UK where we know there is an economic need for skilled jobs. ; ; Our R&D initiative allows employees to work on their own ideas, fostering intrapreneurship. These ideas often focus on topics important to employees, such as environmental sustainability and equal access to STEM. Additionally, our team frequently volunteers to host CoderDojo sessions in our offices to inspire young people, especially girls and young women, to pursue STEM fields.; We have assisted employees in developing intellectual property (IP) and launching new businesses.; ; From a supply chain perspective, we have formed partnerships with cybersecurity companies to offer security incident management and IT health checks in the services we provide to public sector clients.

  Equal opportunity

  Storm ID is committed to providing a workplace where diversity, equality, equity and inclusion are actively discussed, promoted and supported. Our employee-powered People and Culture Forum contributes to the creation and maintenance of a working environment in which all individuals can make best use of their skills, free from discrimination (direct and indirect), victimisation, harassment and bullying, and we monitor and measure regularly through employee surveys.; ; We maintain inclusive and accessible recruitment practices. We firmly believe that protected characteristics should never be barriers to career progression. We have a flexible location recruitment policy and where appropriate will be looking to hire from regions in the UK where we know there is an economic need for skilled jobs. Our inclusive working environment fosters a culture where individual growth and rewards are determined fairly based on capability, with a transparent remuneration policy.; ; We ensure equal access to training, identifying needs through appraisals. Employees receive appropriate training budget and opportunities to help them advance within Storm ID. Our inclusive working environment fosters a culture where individual promotions and rewards are solely based on merit and capability. ; We are committed to reducing the disability employment gap. Storm ID is currently at Level 1: Disability Confident Committed and we are actively working towards Level 2: Disability Confident Employer. We will continue our inclusive recruitment practises and work with the Disability Confident scheme to improve how we recruit, retain and develop disabled employees. ; ; Our HR Team keeps track of our workforce profile to assess how diverse, equitable and inclusive our workforce is.; ; Storm ID will continue to engage specialist EDI Consultants where needed to improve our efforts in this area and the positive impact on recruitment of disadvantaged and underrepresented groups.

  Wellbeing

  Storm ID prioritises health and wellbeing, job satisfaction, and achieving a work and life balance. Our hybrid working model offers the advantages of both remote and office-based work, catering to customer needs while allowing employees to choose their preferred work location, whether at home, in the office or elsewhere, with security considerations. ; ; We encourage employees to utilise our wellbeing benefits, which include flexible working arrangements, our eye care scheme, financial contributions to fitness, health and dental insurance and counselling services in partnership with Bupa. Additionally, we remind employees about the importance of using their annual leave allowance.; ; Our HR team and People and Culture Forum regularly share content on mental health and wellbeing, such as during Stress Awareness Month and World Mental Health Day, to raise awareness and encourage time-to-talk. Additionally, we actively support local charities through annual sponsored activities and participation in community initiatives. Our volunteering policy grants all colleagues two days per year to dedicate to charity or community work.; ; Contractual stability is a key priority for us and we ensure the burden of risk is not disproportionately placed on workers. We offer competitive and transparent remuneration and a benefits package designed to attract and retain talent. Our annual salary review takes place in March, ahead of the new financial year. Our review policies guarantee salary increases aligned with the cost of living, without the need for individual requests. We also operate a Profit Related Reward (PRR) scheme, distributing a portion of company profits among all workers.; ; We want employees to excel in their work, take pride in their achievements and feel supported. Job fulfilment is integral to our job design, serving as a key criterion during candidate interviews and a point-of-discussion during monthly one-to-one check-ins and quarterly progress reviews with line managers.

Pricing

• Price: £500 to £1,500 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@stormid.com. Tell them what format you need. It will help if you say what assistive technology you use.