FEEBRIS LTD

Healthcare at Home Platform

Our cloud based virtual care platform enables real-time virtual care using device-agnostic remote monitoring across health and social care. Our AI validates data quality as it’s captured, giving clinicians confidence in decisions. We integrate quickly, scale securely, and provide everything needed to deliver reliable outcomes.

Features

• Clinically compliant virtual care platform meeting UK healthcare standards
• Secure mobile app offline-first capability and automatic data synchronisation
• End-to-end virtual care across all settings and patient acuities
• Continuous and intermittent monitoring using device agnostic medical devices
• Configurable clinical workflows, alerts, thresholds, and escalation rules
• Assured data integrity with full audit trails and validation controls
• Interoperable with Health and Care Records via open APIs
• Personalised early warning scores including NEWS2 and custom baselines
• Designed for scale and cross-system interoperability
• Proven at scale across multiple healthcare pathways and care settings

Benefits

• Reduces unnecessary home visits across health and social care
• Supports earlier discharge and reduced length of stay
• Enables earlier intervention through continuous deterioration monitoring
• Reduces avoidable admissions and readmissions
• Enables virtual MDT working across organisations and settings
• Standardises communication across health, care, and voluntary sectors
• Enables non-clinical staff to capture clinically reliable observations
• Improves continuity through access to relevant patient information
• Supports integrated care delivery across pathways and acuities
• Frees clinical capacity by reducing manual monitoring and escalation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@feebris.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

556544942774639

Contact

Eduardo Gallego
07946248619
partnerships@feebris.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None relating to intended service use.
• System requirements: Modern and updated browser

User support

• Email or online ticketing support: Yes
• Support response times: Estimated response times are within 1 hour.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: In house testing only.; ; We collate feedback from all service users and. We follow continuous improvement principles and so are always incorporating feedback that we receive to enhance our service offering.
• Onsite support: Yes
• Support levels: We provide structured support across all incident severity levels, aligned to a P1–P4 escalation model.; All deployments include access to our clinical operations team, who provide onboarding, training, and first-line support, and coordinate responses to both technical and support queries. ; P4 issues (non-critical operational queries) are typically managed using our self-service resources, including training materials, knowledge base articles, and FAQs. Our support team remains available to assist with P3 and P4 issues where additional input is required (e.g. Feature requests or configuration support).; P1 and P2 issues (critical or high-impact incidents) are managed directly by our support organisation, with defined escalation routes. ; Standard support is included within the service price. Enhanced support options, including enhanced support hours, tailored response times, or dedicated technical resources, can be agreed at call-off.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide full wrap around support during activation and onboarding to go live with as little added pressure to our users. This includes implementation managers along with:; - Implementation support; - DCB 0129/Governance handover; - Training (remote or in-person); - User acceptance training; - Help hub; - Support; - Project Management; - Transformation & Change Management support
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Where integrations have been utilised, data will already have been shared and stored throughout the course of the contract.; ; In instances where integrations are not used, we can:; ; A) Retain the information, under a suitable agreement, for the healthcare system to access.; ; B) Provide a copy of the data to the customer by secure transfer. This is all included in the contract price.
• End-of-contract process: We outline an exit plan with each client for which there are no additional costs. This includes:; ; Support or provide advanced notice communications to users; Work within agreed timeline for revoking access; Proceed with end of contract data extraction process as agreed; ; We understand that at times contracts have to come to an end. We do our best to accommodate requests to enable a smooth handover process that minimises operational disruption for our clients.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dashboard via a browser interface for health and care teams. ; ; Mobile application for use by patients/residents that connects to wireless medical devices and sensors.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface allows our customers to:; ; - Manage access; - View dashboard; - View patient detail; - Personalise Care; - Respond to alerts; - Communicate with carers / patients; - Access support; - Provide guidance and support the capture vital signs; - Connect to medical devices; - Send communications between health / care staff and patients; - Receive notifications; - Answer soft signs questionnaires; - Transmit / share via integrations; - Assign tasks; - Refer patients
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Usability testing with a representative user base.
• API: Yes
• What users can and can't do using the API: Highly configurable depending on client requirements. Most used functionality is:; ; User Authentication; Push and Pull of structured and unstructured patient data including via iFrame; Sharing and/or triggering of alerts and actions
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We have a highly configurable service and platform. ; ; During activation we would identify what configuration best supports the clients objectives. Depending on outcomes being monitored and goals for the project the app workflows can be tailored appropriately.; ; This level of configurability includes:; - Pathway; - Alerts, thresholds; - Roles; - Organisational configuration; - Wards; - Content curation; - Grouping; - Reporting

Scaling

• Independence of resources: The service uses AWS Serverless technologies that are available across an availability zone and can scale automatically when the service is under high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Our reporting offering is highly configurable and linked to the desired outcomes and operational requirements of our client.; ; Key reporting metrics across our contracts cover the below themes:; ; System availability.; Adoption; Utilisation; Clinical activity
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We support interoperability and integrations so that our data can be shared dynamically to support patient care.; ; Where integrations are not available, users can extract individual patient records via pdf to insert into the patients record.; ; Alternatively if a mass extraction is required, they can raise this with our support team who can provide segmented or complete downloads in a csv file format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee service availability of at least 99.5%; ; Service availability is consistently above 99.9%. With 99.99% service availability in the most recent 12 month period. ; ; Our application supports offline use and updates are pushed dynamically with no downtime.
• Approach to resilience: This information is available on request
• Outage reporting: We have a public dashboard for monitoring service uptime, this is shared with our clients.; ; In the instance that we have an outage we have a process in place in line with our Business Continuity plan to communicate with all clients via E-mail alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The Feebris platform provides role based access controls. These are configurable by the user.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISMS that covers ISO 27001; QMS that covers ISO 13485
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All our changes are reviewed by at least 2 members of the team. Each release is versioned and stored. Our cloud infrastructure follows configuration as code best practices.; ; Through access to many different environments such as, production, development and staging we are able to test all configuration changes before releases go live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have automated checks of our dependent libraries conducted by our source code repositories provider.; ; We subscribe to multiple security notification systems and newsletters to inform and identify actions required.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We log every action performed within the system by users for auditing purposes.; ; We passively monitor critical points within the application, infrastructure and security services within the organisation. This triggers our robust alerting and escalation mechanism which ensures any activity outside of expected thresholds is flagged to the team.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents can be reported via any internal or external channel. On identification of an incident or suspected incident an incident report form is created. A data breach/incident response team is formed who first work to contain the incident to minimise further degradation, loss, destruction etc. In the case of a data breach this team works with a DPO, if applicable, to recover or delete affected data and notify affected insurers. The team assesses and records the incident and conducts root cause analysis to prevent future incidents. We update and maintain an incident log to track and monitor efficacy of response.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 10 July 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification applies to the Feebris ISMS covering the operation and support of our SaaS platform and associated corporate information security controls.; ; It does not cover customer-managed environments (including end-user devices, local networks, or customer identity and access management) or third-party services that are not operated or directly controlled by Feebris, beyond the assurance and contractual controls we apply to those suppliers.; ; Any services or activities outside the certified scope are managed using security controls aligned to ISO 27001, Cyber Essentials Plus and NHS DSPT requirements.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Scarlet
• ISO 9001 accreditation date: Wednesday 28 May 2025
• What the ISO 9001 doesn’t cover: Please note we have ISO 13485 which is a QMS certification for Medical Devices.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 755785f4-b695-4f12-a3ca-b9168ac1db31
• Other security certifications: Yes
• Any other security certifications: NHS Digital: Data Security and Protection Toolkit (DSPT )

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@feebris.com. Tell them what format you need. It will help if you say what assistive technology you use.