VISIMEDIA LTD

Microsoft 365 Licensing & Support

VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include secure cloud storage, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.

Features

• Secure Cloud Storage
• Collaborative Workspaces
• Advanced Email Management
• Comprehensive Cybersecurity
• Data Compliance and Governance
• Mobile Device Management
• Microsoft Word, Excel, Powerpoint, Visio & more
• Advanced Analytics and Reporting
• Accessibility and Inclusion
• Continuous Training and Support

Benefits

• Enhance team collaboration with real-time document sharing and editing.
• Secure sensitive data with advanced encryption and cybersecurity measures.
• Streamline communication across departments with integrated messaging and video conferencing.
• Automate routine tasks, increasing efficiency and reducing manual errors.
• Quickly manage content on the move, improving responsiveness and productivity.
• Enforce compliance effortlessly with automated data governance and audit tools.
• Simplify IT management with centralized control over users and services.
• Empower decision-making with easy-to-use analytics and reporting features.
• Foster an inclusive workplace with comprehensive accessibility tools for all.

£4.90 to £20 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.lewis@visimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

556869711523424

Contact

Ben Lewis
01183702920
ben.lewis@visimedia.co.uk

Planning

• Planning service: Yes
• How the planning service works: VisiMedia aids buyers in implementing Microsoft 365 through a meticulous, client-centric planning process that guarantees a seamless, secure transition and adoption within their organization. Initially, we commence with a comprehensive assessment phase where we pinpoint the specific organizational needs, objectives, and any existing infrastructure that can influence the Microsoft 365 deployment. By understanding the buyer's workflow, communication, and collaboration needs, we tailor the Microsoft 365 suite to precisely fit their operational requirements, ensuring an optimal mix of applications and services.; ; Security and compliance form a cornerstone of our planning strategy. We guide buyers through Microsoft 365's robust security features, including data protection, threat intelligence, and compliance standards relevant to their sector, ensuring alignment with UK regulations and industry-specific requirements. Migration planning is critical; we meticulously map out the transition of data, emails, and documents to the cloud, minimizing disruption to day-to-day operations.; ; Training and user adoption strategies are integral to our approach. We establish a clear, ongoing support and governance framework to address any post-implementation queries, ensuring buyers derive the maximum value from their Microsoft 365 investment.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At VisiMedia, we provide comprehensive, customized training programs designed to empower clients to fully leverage the capabilities of their chosen solutions, such as Microsoft 365. Understanding that each organization has unique requirements and varying levels of technical proficiency, our training courses are tailored to meet these specific needs.; ; Our training begins with an assessment of the client’s team to identify their current skill levels and learning objectives. Based on this assessment, we develop a series of educational sessions that can range from basic introductions to advanced feature utilization, covering the entire suite of Microsoft 365 applications including Teams, SharePoint, OneDrive, and more.; ; We employ a variety of training methods to accommodate different learning styles, including live webinars, interactive workshops, and hands-on sessions, supplemented by comprehensive guides and tutorial videos for self-paced learning. Special emphasis is placed on practical application, ensuring that attendees can directly apply what they've learned to their day-to-day operations.; ; Furthermore, we offer follow-up sessions and ongoing support to address any emerging questions or issues, ensuring that our clients continue to maximize their software investment long after the initial training period.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Dynamics 365
  • Power BI
  • Microsoft Excel

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: VisiMedia offers robust support services for Microsoft 365 to ensure our clients maximize the value of their investment while maintaining seamless operation. Recognizing the critical nature of timely and effective support, our approach is multi-faceted, designed to address issues rapidly and comprehensively.; ; Moreover, we understand the importance of empowering users to solve common problems independently. To facilitate this, we offer an extensive online knowledge base that includes FAQs, troubleshooting guides, and how-to articles. This resource is continuously updated with the latest information and solutions.; ; In addition to reactive support, we proactively monitor the Microsoft 365 environments of our clients for potential issues. Using advanced diagnostic tools, we can often identify and resolve problems before they impact the user experience.; ; Our comprehensive support framework ensures that our clients receive the assistance they need when they need it, facilitating a smooth, productive Microsoft 365 experience.; ; Low Priority - Business Hours: Response with 48 hours, Aim to resolve within 7 days; Medium Priority - Business Hours: Response within 24 hours, Aim to resolve within 4 days; High Priority: Response within 8 hours, Aim to resolve within 48 hours; Urgent Priority: Response within 4 hours, Aim to resolve within 24 hours

Service scope

• Service constraints: VisiMedia’s Microsoft 365 service offerings are designed to be comprehensive and adaptive to most needs within the public sector. However, potential buyers should be aware of a few constraints.; ; Some advanced features and integrations may necessitate additional licensing or subscription levels within the Microsoft 365 suite. Furthermore, optimal usage of all features requires a stable internet connection, and certain legacy systems or applications may not be directly compatible, potentially requiring workarounds or migrations. We thoroughly assess these factors during the planning phase to minimize impact.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Low Priority - Business Hours: Response with 48 hours, Aim to resolve within 7 days; Medium Priority - Business Hours: Response within 24 hours, Aim to resolve within 4 days; High Priority: Response within 8 hours, Aim to resolve within 48 hours; Urgent Priority: Response within 4 hours, Aim to resolve within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We utilise Jira Cloud Service Desk to manage our support workflow. The system is certified to WCAG 2.1 AA and full details can be found here https://www.atlassian.com/accessibility
• Support levels: Every account is assigned a dedicated technical account manager who will take ownership of any issues that may arise. Business Hours support is provided as standard. Out of Hours support can be provided on an ad-hoc (break-fix) or on a monthly/ annual commitment basis.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Microsoft 365's emphasis on sustainability is evident in its dedication to running on renewable energy. Microsoft's commitment ensures that their cloud services, which host Microsoft 365, operate in an eco-friendly manner. This not only reduces the carbon footprint of the businesses utilizing Microsoft 365 but also sets a precedent for other technology giants to follow, amplifying the positive environmental impact.; ; Moreover, Microsoft 365 includes innovative tools like AI and machine learning to streamline operations and predict optimization opportunities, including those related to environmental sustainability. By predicting trends and automating repetitive tasks, it reduces energy consumption and ensures that resources are allocated efficiently, supporting global efforts towards a sustainable future. You can read more about VisiMedia & Microsoft's climate commitments at https://blogs.microsoft.com/blog/2020/01/16/microsoft-will-be-carbon-negative-by-2030/ and https://www.visimedia.co.uk/legal/net-zero-commitment

  Covid-19 recovery

  Supporting COVID-19 recovery involves a multifaceted approach, addressing both the ongoing health concerns and the economic impacts. One of the critical components in this recovery phase is the adoption of work-from-home (WFH) arrangements, facilitated by comprehensive solutions like Microsoft 365 (M365). M365 offers a suite of tools that enable businesses to maintain productivity, ensure collaboration, and foster a healthy work-life balance in these challenging times.; ; Firstly, Microsoft 365 strengthens the infrastructure for remote work by providing secure access to work resources from anywhere. Tools like OneDrive and SharePoint ensure that employees can access files securely and collaborate in real-time, without the need for physical documents or presence in an office. This flexibility is crucial in reducing COVID-19 transmission, as it minimizes unnecessary travel and contact.; ; Additionally, M365's communication tools, such as Teams, enable seamless collaboration among remote teams. Video calls, group chats, and collaboration on documents in real-time help maintain the flow of information and ideas, vital for innovation and productivity. These tools replicate the in-office experience virtually, ensuring that operations continue smoothly without physical interaction, supporting public health measures and facilitating economic continuity.; ; Furthermore, the security features within M365, like Advanced Threat Protection and Secure Score, ensure that remote work does not translate to increased cybersecurity risks. As businesses become more reliant on digital communications and storage, protecting sensitive information becomes crucial. M365's comprehensive security measures safeguard against data breaches, malware, and other cyber threats, contributing to the overall resilience of businesses in the face of COVID-19 challenges.

  Equal opportunity

  Equal opportunities in the workplace are not just a matter of ethical compliance but a strategic advantage, fostering diversity, inclusion, and harnessing a broad spectrum of talents. ; ; One of the forefront features of M365 that enhances accessibility is its comprehensive suite of built-in accessibility tools designed to aid users with various disabilities. Features such as Immersive Reader in OneNote assist those with dyslexia or other reading difficulties by improving readability, while the Dictate function across the suite allows for speech-to-text capability, crucial for individuals with mobility or dexterity challenges. Moreover, the Screen Reader friendly interfaces and accessible templates in applications like Word and PowerPoint ensure that visually impaired users can navigate and create documents independently.; ; Furthermore, M365's video conferencing tool, Teams, is a game-changer for facilitating the inclusion of housebound and disabled workers. Features such as adjustable font sizes, high-contrast themes, and the use of live captions during meetings ensure that everyone, regardless of their physical location or condition, can actively participate in team collaborations. ; ; Additionally, the ability to customize workspaces within the digital environment of M365 can help create more comfortable and conducive work setups for housebound and disabled employees. This customization can range from arranging apps for easy access to setting up notifications in a way that suits their work style, enabling them to work more efficiently and effectively.; ; The focus on accessibility within M365 not only ensures compliance with various legal standards but is a testament to the broader commitment to creating a more inclusive world of work. By breaking down physical and sensory barriers, Microsoft 365 empowers all employees, fostering a richer, more diverse workplace where every person is valued, and their contributions recognized.

  Wellbeing

  Microsoft has placed a significant emphasis on well-being within its suite of tools, recognizing the profound impact technology can have on both personal and social well-being. Through Microsoft 365 (M365), various features are designed not just to enhance productivity but also to foster health, well-being, and a positive work-life balance. ; ; One of the standout well-being features within M365 is found in Microsoft Viva – particularly, Viva Insights. These Insights provide personalized and actionable recommendations to help individuals and teams balance productivity and well-being. For instance, it suggests regular breaks, focused work times, and learning moments to ensure employees are not overwhelmed by their workloads. By integrating with Outlook, Viva Insights helps users schedule these recommendations as part of their daily routines, prioritizing well-being alongside work commitments.; ; Teams, a central hub for collaboration in M365, also incorporates features aimed at well-being. It facilitates more efficient meetings and collaboration, reducing the need for back-to-back scheduling, which can lead to fatigue. Furthermore, the platform supports asynchronous work, allowing individuals to contribute in a way that fits their schedules and personal commitments, fostering inclusivity and flexibility.; ; Moreover, the integration of mindfulness and well-being apps, such as Headspace, within the Teams platform, underscores Microsoft’s commitment to holistic well-being. These resources provide accessible ways to practice mindfulness and stress relief techniques throughout the workday, contributing to mental health and overall well-being.; ; In summary, Microsoft's well-being tools within M365 demonstrate a pioneering recognition of the critical interplay between technology, work, and well-being. These tools are not merely productivity enhancers but pivotal components in a broader strategy aimed at improving societal well-being. By investing in the development and integration of these features, Microsoft contributes to creating healthier work environments, promoting a positive social impact that extends well beyond the confines of the office.

Pricing

• Price: £4.90 to £20 a user
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.lewis@visimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.