Skip to main content

Help us improve the Digital Marketplace - send your feedback

TORCHBOX LTD

Ecosystem mapping

Comprehensive ecosystem audit to visualise service landscapes, stakeholders, and technical interdependencies. We build shared clarity across teams, identifying bottlenecks and levers for systemic change. This foundational service aligns collaborators on prioritised workflows, surfacing transformation opportunities and creating a data-driven roadmap for the proactive, low-risk evolution of complex digital environments.

Features

  • Visual mapping of service ecosystems and complex technology landscapes
  • Identification of key intervention points to drive organisational change
  • Detailed analysis of operational obstacles and strategic enablers
  • Identification of high-value areas for deep-dive technical exploration
  • Evidence-based recommendations and hypothesis-driven experiments for service evolution
  • Collaborative stakeholder mapping to identify key influence points
  • Analysis of data flows and interdependencies between internal teams
  • Prioritisation framework for modernising legacy workflows and processes
  • Interactive workshops to build multi-partner consensus and alignment
  • Delivery of a strategic roadmap for phased transformation steps

Benefits

  • Target interventions precisely where they deliver maximum strategic impact
  • Foster unified understanding across diverse stakeholder and partner groups
  • Surface hidden opportunities to streamline and evolve digital workflows
  • Ensure long-term stability using systemic, complexity-aware transformation approaches
  • Establish a robust evidence base for future business cases
  • Shift organisational culture from reactive fire-fighting to proactive planning
  • Reduce duplication of effort by identifying overlapping service components
  • Mitigate risks associated with complex legacy system transitions
  • Improve resource allocation by focusing on high impact change areas
  • Accelerate decision-making through shared visibility of the operating environment

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 5 7 5 6 7 9 4 4 0 6 7 4 8 3

Contact

TORCHBOX LTD Paul Vetch
Telephone: 07976297092
Email: business@torchbox.com

About your service

Service categories

Cloud Support Services

Quality Assurance and Performance Testing

  • Assurance/testing design

Service scope

Service constraints
Ecosystem mapping is delivered remotely or face to face, depending on client needs and agreement at call-off. The service is a time-bound, facilitated activity focused on understanding the wider ecosystem around a defined service, challenge or organisation, including stakeholders, systems, dependencies and constraints. The effectiveness of the service depends on participant engagement and access to relevant information and stakeholders. Support is provided during UK business hours, excluding bank holidays.

User support

Email or online ticketing support
Yes
Support response times
We provide email-based support during delivery of the service. Queries are managed directly with the client team as part of the agreed engagement, rather than through a shared ticketing system. Standard support is provided during UK business hours, excluding bank holidays. Response times are agreed at the start of the engagement and reflect the scope and nature of the service.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Slack, the web chat platform we use, is designed to meet WCAG 2.1 Level AA where possible, as set out in Slack’s published accessibility statement. Slack includes built-in support for screen readers, keyboard navigation, zoom and visual adjustments, and is tested for accessibility as part of its product development.

We support accessible use of Slack by following best practice in how we communicate, including clear language, meaningful links and accessible shared content.
Support levels
Services are delivered as defined, time-bound engagements. Support arrangements, response times and availability are agreed at the start of the engagement and are appropriate to the scope and duration of the work.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £530.00 £530.00
Associate business architect £820.00 £820.00
Business architect £990.00 £990.00
Lead business architect £1,140.00 £1,140.00
Data architect
Role level UK Rate Offshore Rate
Data architect £820.00 £820.00
Senior data architect £990.00 £990.00
Chief data architect £1,560.00 £1,560.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £530.00 £530.00
Solution architect £820.00 £820.00
Senior solution architect £990.00 £990.00
Lead solution architect £1,140.00 £1,140.00
Principal solution architect £1,200.00 £1,200.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £820.00 £820.00
Senior technical architect £990.00 £990.00
Lead technical architect £1,140.00 £1,140.00
Principal technical architect £1,200.00 £1,200.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,560.00 £1,560.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,560.00 £1,560.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,560.00 £1,560.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £530.00 £530.00
Analytics engineer £820.00 £820.00
Senior analytics engineer £990.00 £990.00
Lead analytics engineer £1,140.00 £1,140.00
Head of analytics engineering £1,200.00 £1,200.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £530.00 £530.00
Data analyst £820.00 £820.00
Senior data analyst £990.00 £990.00
Principal data analyst £1,140.00 £1,140.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £820.00 £820.00
Senior data engineer £990.00 £990.00
Lead data engineer £1,140.00 £1,140.00
Head of data engineering £1,200.00 £1,200.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £820.00 £820.00
Lead data governance manager £990.00 £990.00
Head of data governance £1,200.00 £1,200.00
Data scientist
Role level UK Rate Offshore Rate
Associate data scientist £530.00 £530.00
Data scientist £820.00 £820.00
Principal data scientist £990.00 £990.00
Lead data scientist £1,140.00 £1,140.00
Head of data science £1,200.00 £1,200.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,140.00 £1,140.00
Lead machine learning engineer £1,200.00 £1,200.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £820.00 £820.00
Senior performance analyst £990.00 £990.00
Lead performance analyst £1,140.00 £1,140.00
Head of performance analysis £1,200.00 £1,200.00

IT operations roles

Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £530.00 £530.00
Infrastructure engineer £820.00 £820.00
Senior infrastructure engineer £990.00 £990.00
Lead infrastructure engineer £1,140.00 £1,140.00
Principal infrastructure engineer £1,200.00 £1,200.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £530.00 £530.00
Infrastructure operations engineer £820.00 £820.00
Senior infrastructure operations engineer £990.00 £990.00
Lead infrastructure operations engineer £1,140.00 £1,140.00
Principal infrastructure operations engineer £1,200.00 £1,200.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £530.00 £530.00
Business analyst £820.00 £820.00
Senior business analyst £990.00 £990.00
Lead business analyst £1,140.00 £1,140.00
Head of business analysis £1,200.00 £1,200.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £530.00 £530.00
Delivery manager £820.00 £820.00
Senior delivery manager £990.00 £990.00
Head of (Agile) delivery management £1,200.00 £1,200.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £530.00 £530.00
Digital portfolio manager £820.00 £820.00
Senior digital portfolio manager £990.00 £990.00
Head of portfolio £1,200.00 £1,200.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £530.00 £530.00
Product manager £820.00 £820.00
Senior product manager £990.00 £990.00
Lead product manager £1,140.00 £1,140.00
Head of product £1,200.00 £1,200.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00 £1,200.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,200.00 £1,200.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £820.00 £820.00
QAT analyst £820.00 £820.00
Senior QAT analyst £990.00 £990.00
Lead QAT analyst £1,200.00 £1,200.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £530.00 £530.00
Test engineer £820.00 £820.00
Senior test engineer £990.00 £990.00
Lead test engineer £1,200.00 £1,200.00
Test manager
Role level UK Rate Offshore Rate
Test manager £990.00 £990.00
Head of test £1,200.00 £1,200.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Junior DevOps engineer £530.00 £530.00
DevOps engineer £820.00 £820.00
Senior DevOps engineer £990.00 £990.00
Senior DevOps engineer - management £1,140.00 £1,140.00
Lead DevOps engineer £1,200.00 £1,200.00
Lead DevOps engineer - management £1,200.00 £1,200.00
Principal DevOps engineer £1,200.00 £1,200.00
Principal DevOps engineer - management £1,560.00 £1,560.00
Frontend developer
Role level UK Rate Offshore Rate
Junior frontend developer £530.00 £530.00
Frontend developer £820.00 £820.00
Senior frontend developer £990.00 £990.00
Lead frontend developer £1,140.00 £1,140.00
Head of frontend development £1,200.00 £1,200.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £530.00 £530.00
Junior developer £820.00 £820.00
Developer £990.00 £990.00
Senior developer £1,140.00 £1,140.00
Senior developer - management £1,200.00 £1,200.00
Lead developer £1,560.00 £1,560.00
Lead developer - management £1,560.00 £1,560.00
Principal developer £1,560.00 £1,560.00
Principal developer - management £1,560.00 £1,560.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £530.00 £530.00
Accessibility specialist £820.00 £820.00
Senior accessibility specialist £990.00 £990.00
Head of accessibility £1,200.00 £1,200.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £530.00 £530.00
Junior content designer £530.00 £530.00
Content designer £820.00 £820.00
Senior content designer £990.00 £990.00
Lead content designer £1,140.00 £1,140.00
Head of content design £1,200.00 £1,200.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,200.00 £1,200.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £530.00 £530.00
Junior graphic designer £530.00 £530.00
Graphic designer £820.00 £820.00
Senior graphic designer £990.00 £990.00
Lead graphic designer £1,140.00 £1,140.00
Head of graphic design £1,200.00 £1,200.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £530.00 £530.00
Junior interaction designer £530.00 £530.00
Interaction designer £820.00 £820.00
Senior interaction designer £990.00 £990.00
Lead interaction designer £1,140.00 £1,140.00
Head of interaction design £1,200.00 £1,200.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £530.00 £530.00
Junior service designer £530.00 £530.00
Service designer £820.00 £820.00
Senior service designer £990.00 £990.00
Lead service designer £1,140.00 £1,140.00
Head of service design £1,200.00 £1,200.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £530.00 £530.00
Junior user researcher £530.00 £530.00
User researcher £820.00 £820.00
Senior user researcher £990.00 £990.00
Lead user researcher £1,140.00 £1,140.00
Head of user research £1,200.00 £1,200.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation Ltd (formerly known as QMS International Ltd)
ISO/IEC 27001 accreditation date
Monday 18 October 2021
What the ISO/IEC 27001 doesn’t cover
N/A - our certification covers all of the ISO/IEC 27001:2022 standard
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@torchbox.com. Tell them what format you need. It will help if you say what assistive technology you use.