ACRONYMS LTD

Acronyms Premium Support

Acronyms' Managed IT Service Advanced, your gateway to a dynamic IT realm. With real-time insights into your system, our adept engineers anticipate and neutralize potential disruptions, safeguarding your business's flow. Trust in our vigilance, as we cultivate an environment of IT reliability, perpetually monitored to ensure seamless operations.

Features

• Service Desk Facility providing expertise with 24/7 proactive monitoring
• Incident, Problem and Change management with Escalation paths
• Dedicated Account Management providing strategic planning and reviews
• Unlimited remote/on-site fault diagnostics and support for your organisation
• Optional 'Outside Business Hours' or 24/7 cover for critical support
• Patch management and remote configuration changes
• Ownership of faults including Third party supplier liaison
• Access to a dedicated professional services client portal

Benefits

• Fixed cost proactively managed IT service
• Free up essential management and resource time
• Reduce downtime and avoid the break/fix cycle
• Strategic ongoing planning and clear roadmap for technology
• Clear support incident flow so you're fully aware of progress
• Full onboarding process to ensure seamless support
• Unified and proven technical consultancy and support

£500 to £2,500 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daves@acronyms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

557946573617126

Contact

Dave Smith
01752606553
daves@acronyms.co.uk

Planning

• Planning service: Yes
• How the planning service works: Acronyms recognizes that crafting a potent IT cloud strategy demands harmony with operational and financial constraints. Our IT advisors collaborate closely with you, employing a versatile approach to sculpt a strategy and governance framework that harnesses technology to enhance your organization's operation and management.; ; In sculpting an IT cloud strategy, we assist clients in pinpointing disparities between their existing IT capabilities and their current or future operational trajectory. Through collaboration with your IT team, we shape a cloud technology roadmap, pinpointing initiatives that propel you towards predefined objectives. Whether you seek to deploy an IT solution, develop custom software, establish a website, or unveil a SharePoint intranet, we shepherd you through the entire journey.; ; For seamless execution and governance of an IT strategy, your organization necessitates an IT governance blueprint delineating how users and operators engage with your business technology systems and infrastructure. Our consultants aid organizations in crafting IT governance protocols that mitigate risks by overseeing user-access privileges, operational protocols, and change-management strategies.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Working closely with your IT team, we fine tune our cloud deployment and migration proposals to plot the best route towards a successful business systems upgrade or the installation and configuration of new technology. Our cloud service migration proposals incorporate a clear definition of any work that Nexus or the customer may perform, outside of normal working hours if necessary to minimise any interruption of services.; ; When the cloud service migration project has been successfully completed we don't just leave you with your new service. We document important changes to your administration and management processes. All of the IT systems migration plans we produce include optional training programmes, support and maintenance or managed IT services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Best practice configuration, quality assurance, and performance testing form the core of the deployment services provided by Acronyms.; ; When services are meticulously deployed and configured, they have the capacity to scale and empower robust cloud solutions—from nimble small and medium-sized organizations to the grandest global enterprises.; ; Thanks to industry-recognized training and certification, paired with hands-on deployment experience, our team at Acronyms is adept at imparting cutting-edge best practices and deployment strategies. Our goal is to ensure your project not only succeeds but delivers impactful and positive outcomes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Acronyms provides a robust Microsoft technical support service, ensuring comprehensive assistance throughout every phase of your infrastructure project. Rest easy knowing that we're here to bolster your endeavors with an array of support, maintenance, and managed IT services designed to safeguard your investment in the cloud.; ; We serve a broad spectrum clients, ranging from nimble startups to large enterprises across the UK, offering relentless support 24/7. ; ; Our tailored support solutions include:; ; Flexible Block Hours contracts; Around-the-clock Technical Service Desk and Remote Support; ; With Acronyms, your systems are not just supported—they're empowered. Our commitment is to keep your operations smooth and secure, letting you focus on expanding your service or business horizons.

Service scope

• Service constraints: Delivered 8am to 6pm Monday to Friday (24/7 service option available); Remote environment health checks and reports; Remote patch management; Remote configuration changes

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard SLA is 4 hours for a regular with enhancements for more serious issues. Weekends are covered by oncall engineers with immediate escalation if deemed required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Basic Monitoring Service: Offers 24/7 network and system monitoring, alerting your IT team to irregularities. Direct resolution may incur additional fees.; ; Remote IT Support: Enhances the Basic Monitoring with remote troubleshooting and resolution during business hours. Onsite support is available on request for an extra charge.; ; Comprehensive Managed IT Services: This all-inclusive package provides extensive IT operations management, including backup, antivirus, and patch management, with necessary onsite support and strategic IT planning.; ; On-Demand IT Support: Ideal for businesses needing occasional expert IT assistance or project management without a continuous commitment.; ; Custom IT Solutions: Adaptable plans that combine elements of our services or add specific offerings like cloud management or compliance support to meet unique business needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA MANAGEMENT SYSTEMS
• ISO/IEC 27001 accreditation date: 13/04/2023
• What the ISO/IEC 27001 doesn’t cover: Client Implementations are not covered by Acronyms ISO Certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Acronyms effectively combat climate change by promoting and implementing sustainable IT practices. By optimizing data center operations and improving server efficiency, Acronyms help reduce the substantial energy consumption and carbon emissions associated with IT infrastructure. We also advocate for cloud-based solutions, which are generally more energy-efficient than traditional on-premises systems. Additionally, Acronyms assist businesses in adopting greener technologies like virtualization and energy-efficient hardware. These initiatives not only help companies minimize their environmental impact but also enhance their overall energy efficiency, contributing positively to global efforts against climate change.

  Covid-19 recovery

  Acronyms play a critical role in supporting economic recovery from COVID-19 by enhancing the efficiency and resilience of businesses across various industries. As companies adapt to new ways of working, Acronyms provide essential IT services that help businesses maintain continuity, reduce operational costs, and improve scalability. For example, by managing remote IT infrastructures, Acronyms ensure that businesses can effectively support remote work, a necessity during periods of social distancing and beyond. This not only aids in keeping businesses operational but also helps in preserving jobs and stabilizing income for many workers.; Moreover, Acronyms can assist in implementing advanced digital tools such as cloud computing, cybersecurity measures, and automated solutions, which are vital for companies looking to digitize their operations rapidly. This technological shift allows businesses to reach new markets and adapt their services to meet changing consumer behaviors, such as increased online shopping and virtual services. By providing robust cybersecurity measures, Acronyms also safeguard businesses from increased cyber threats, ensuring that the transition to digital platforms does not expose companies to additional risks.; In addition to direct business support, Acronyms contribute to broader economic recovery by fostering innovation and competitiveness. They help businesses optimize their IT expenditures, allocate resources more efficiently, and focus on core activities, thus enhancing overall productivity. As businesses become more technologically adept and resilient, they are better positioned to respond to the economic challenges posed by the pandemic and to seize new opportunities in a post-COVID-19 world. Thus, Acronyms are not just an IT support organisation; they are crucial partners in rebuilding a more digitally inclusive and economically robust society.

  Equal opportunity

  At Acronyms, we are dedicated to creating a workplace that values diversity and champions equal opportunities. Recognizing the importance of diverse perspectives, we actively implement policies and practices that promote inclusivity and fairness across all areas of our operations.; Our Commitment Includes:; • Recruitment and Hiring: We maintain transparent, merit-based recruitment processes to ensure a diverse and inclusive workforce. Our job advertisements reach diverse demographics to attract the best talent.; • Training and Development: We provide ongoing training on diversity, equity, and inclusion, equipping our team to appreciate and leverage workplace diversity for innovation and improved service delivery.; • Inclusive Policies: Our workplace policies are regularly updated to support flexibility and inclusiveness, accommodating various employee needs and backgrounds.; • Leadership Accountability: Our leaders are responsible for fostering an inclusive environment and are trained to recognize and mitigate biases.; • Employee Engagement: We support programs that enhance engagement and representation of all employee groups, including mentorship programs and employee feedback mechanisms.; • Supplier Diversity: We partner with a diverse array of suppliers, extending our commitment to equality beyond our company.; • Monitoring and Reporting: We regularly assess our diversity initiatives and transparently report on our progress to ensure continuous improvement.; At Acronyms, we believe in the power of diversity to enrich our workplace and strengthen our business. We are committed to providing equal opportunities for all employees to succeed and thrive.

  Wellbeing

  At Acronyms, we prioritize the holistic wellbeing of our staff because we understand that a healthy, fulfilled team is the cornerstone of success. Our commitment to fostering a supportive work environment goes beyond mere rhetoric; it's ingrained in our company culture and reflected in our actions every day.; We believe that employee wellbeing encompasses physical, mental, and emotional health, as well as professional development and work-life balance. To that end, we offer a range of initiatives designed to support our staff in every aspect of their lives.; Physically, we provide access to comprehensive healthcare benefits, including medical, dental, and vision coverage, as well as wellness programs aimed at promoting healthy lifestyle choices. ; Mentally and emotionally, we recognize the importance of addressing stress and burnout in the workplace. Additionally, we encourage open communication and provide opportunities for feedback to ensure that every team member feels heard and supported.; Professionally, we invest in the growth and development of our staff through ongoing training and career advancement opportunities. Whether it's through mentorship programs, tuition reimbursement, or skill-building workshops, we are committed to helping our employees reach their full potential.; Finally, we understand that maintaining a healthy work-life balance is crucial for overall wellbeing. That's why we offer flexible work arrangements, generous paid time off, and remote work options, allowing our team members to manage their personal and professional commitments effectively.; At Acronyms, we believe that by prioritizing the wellbeing of our staff, we not only create a happier and healthier workforce but also foster a more productive and innovative workplace. Together, we can achieve greatness while supporting each other every step of the way.

Pricing

• Price: £500 to £2,500 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daves@acronyms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.