The Future Fox Ltd

PlaceBuilder

PlaceBuilder is a comprehensive digital engagement platform that helps you connect with your community, gather meaningful feedback, and make informed decisions. With a range of engagement tools, AI-enabled analyses, trusted insights, and quick setup options, PlaceBuilder is the ideal solution for any local authority or government department.

Features

• Easy-to-use, fully responsive platform for higher engagement rates
• Map surveys with geofenced interactive map
• Quick polls and long form surveys with 13+ question types
• Quick edit with drag and drop controls and project templates
• Customisable website with unlimited content
• Customisable branding: colours, logo, images, content
• Dashboard with content editor and live engagement activity
• Over 30 analytics and artificial intelligence (AI) generated insights
• Complete data export including map files

Benefits

• Maximise engagement: up to 7x more engagement than online surveys
• Flexible toolkit for all your consultations
• Quick start templates for planning, transport, net zero, behaviour, policy
• Statistically robust insights to help you close the feedback loop
• Streamline consultations to boost productivity across the organisation
• Save £3k-£15k per consultation using AI feedback policy analysis
• Friendly, dedicated customer success to provide you with service
• Cost-effective social media promotion service
• Build trust with your communities

£8,995 to £44,995 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thefuturefox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

557951429248710

Contact

Bobbi Taylor
02080580584
hello@thefuturefox.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet connection
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 48 hours on working days. Times may vary on weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: PlaceBuilder subscriptions include an on-boarding meeting, supporting documentation and an allocated Customer Success Manager. 4 hours technical project and product support is provided, with assistance requests logged and initiated within 1 business day. ; ; Additionally service levels can be agreed based on support requirements as outlined in the Pricing Document, and our SFIA rates.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide an on-boarding meeting, onsite or online training for administrators, best practise documentation and templates.; ; A dedicated Customer Success Manager leads the process and is available 9 am - 5 pm to provide support through the contract as agreed. The Customer Success Manager will arrange further support from the technical team if required by the project.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users with agreed access to data can export all project data from the dashboard at any time. When the contract ends, the Customer Success Manager will lead the Exit Plan which includes full data extraction.
• End-of-contract process: At the end of the contract the customers will have the option to request an extension of the service (for a supplementary fee) with a minimum 30 days notice.; ; Should the contract not be extended, the Customer Success Manager will deliver an agreed Exit Plan for successful offboarding.; ; The microsite content will stay active and externally visible for a minimum of 48 months.; ; A phone interview will be organised with the client to assess the quality of the service provided and to identify areas of improvement.; ; All personal and pseudo-anonymised data will be deleted in line with our Privacy Policy.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference in functionality. Layout is optimised for screen size.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The platform comprises templates to suit different project types:; ; 1) Area planning template - eg for development plans, neighbourhood plans.; 2) StreetBuilder template - eg for Low Traffic Neighbourhoods, street trials and highways improvements.; 3) Development site template - eg for a single regeneration scheme site or planning pre-applications.; 4) Poll template - eg for non-geospatial feedback on high level policy options, technology deployment or transport infrastructure.; ; Through the easy-to-use dashboard administrators can also customise: ; a) the pre-loaded themed planning content and imagery, for example to use material from previous local events; b) organisational branding (logos, colours), photos and descriptions,; c) data visualisations with clients’ own data sets or images, ; d) turn on and off features like geotagging, demographic survey, polls etc. ; A short training session to use the dashboard is included as part of the onboarding, and regular support is provided by the Customer Success Manager.

Scaling

• Independence of resources: The app is designed to be distributed across multiple machines if needed. Static content is served up through a Content Delivery Network to speed up loading times.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide advanced real time analytics, including user response rates and locations if reported, survey results statistics, segmentation and spatial distributions, text sentiment analysis, keywords and phrases, user interactions with the platform, socio demographic statistics when the feature is enabled.; Users are also able to rate their experience using the platform.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Approved adminstrators can download the data from each project in the dashboard at any time.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • Shape file (GIS data)
  • CSV
  • JPEG (visualisations)
• Data import formats: Other
• Other data import formats:
  • Shape files/KML for map data
  • Images
  • Embed

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% uptime
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: The management interface is password protected and all passwords are stored in encrypted form.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: A Cyber Security Policy and a Data Breach Policy are in place and reported on quarterly by a Company Director, with annual updates. Governance covers implementation of the policy in product design, maintenance, operations and HR.
• Information security policies and processes: Our InfoSec processes are designed to minimise risk. The CEO is responsible for ensuring policies are followed and reports quarterly.; Specifically we:; - implement best practise password methods ie use a password manager, use secure passwords, enable MFA; - implement user permissions levels to minimise exposure to data when it is not required.; -enable device protection; -enable MFA for cloud services; ; We are Cyber Essentials certified and registered with the ICO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use source control (git) to track changes to the system. We use browser automation testing and a staging server to test the system before making any changes live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have automated vulnerability testing for basic threats, and all software packages are kept up to date. We can deploy hotfixes quickly in response to any identified potential threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our system has built-in alerts for common compromise indicators which alert our staff who then assess and attempt to remedy the situation using information in the log files and other sources. Incidents are prioritised within hours and high priority incidents are dealt with immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is overseen by the CEO. Administrators can report incidents to us at any time through their account manager or the Helpdesk, by email, phone or in person. These are logged and initiated within 4 working hours. Administrators are informed regularly of progress, according to severity. Once the incident is dealt with, an incident report is filed and provided to the relevant parties by email.; ; Data breach incidents are managed following our Data Breach policy.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We have signed up to the SME Climate Hub (UK Government) and we work aligned to the ISO 50001: 2018 – Energy Management Standard. Our report our carbon emissions using Carbon Trust methodology, covering individuals, the business and subcontractors.
• Covid-19 recovery:

  Covid-19 recovery

  Available on request
• Tackling economic inequality:

  Tackling economic inequality

  We are a UK SME and work with a range of innovative SME suppliers. Where appropriate we will suggest partnership opportunities to deliver elements of the additional services, and foster their relationship with the Buyer should there be an interest in a longer term buyer-supplier relationship.
• Equal opportunity:

  Equal opportunity

  Available on request
• Wellbeing:

  Wellbeing

  Available on request

Pricing

• Price: £8,995 to £44,995 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thefuturefox.com. Tell them what format you need. It will help if you say what assistive technology you use.