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The Future Fox Ltd


PlaceBuilder is a comprehensive digital engagement platform that helps you connect with your community, gather meaningful feedback, and make informed decisions. With a range of engagement tools, AI-enabled analyses, trusted insights, and quick setup options, PlaceBuilder is the ideal solution for any local authority or government department.


  • Easy-to-use, fully responsive platform for higher engagement rates
  • Map surveys with geofenced interactive map
  • Quick polls and long form surveys with 13+ question types
  • Quick edit with drag and drop controls and project templates
  • Customisable website with unlimited content
  • Customisable branding: colours, logo, images, content
  • Dashboard with content editor and live engagement activity
  • Over 30 analytics and artificial intelligence (AI) generated insights
  • Complete data export including map files


  • Maximise engagement: up to 7x more engagement than online surveys
  • Flexible toolkit for all your consultations
  • Quick start templates for planning, transport, net zero, behaviour, policy
  • Statistically robust insights to help you close the feedback loop
  • Streamline consultations to boost productivity across the organisation
  • Save £3k-£15k per consultation using AI feedback policy analysis
  • Friendly, dedicated customer success to provide you with service
  • Cost-effective social media promotion service
  • Build trust with your communities


£8,995 to £44,995 a licence a year

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

5 5 7 9 5 1 4 2 9 2 4 8 7 1 0


The Future Fox Ltd Bobbi Taylor
Telephone: 02080580584

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
  • Internet connection
  • Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
48 hours on working days. Times may vary on weekends
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
PlaceBuilder subscriptions include an on-boarding meeting, supporting documentation and an allocated Customer Success Manager. 4 hours technical project and product support is provided, with assistance requests logged and initiated within 1 business day.

Additionally service levels can be agreed based on support requirements as outlined in the Pricing Document, and our SFIA rates.
Support available to third parties

Onboarding and offboarding

Getting started
We provide an on-boarding meeting, onsite or online training for administrators, best practise documentation and templates.

A dedicated Customer Success Manager leads the process and is available 9 am - 5 pm to provide support through the contract as agreed. The Customer Success Manager will arrange further support from the technical team if required by the project.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users with agreed access to data can export all project data from the dashboard at any time. When the contract ends, the Customer Success Manager will lead the Exit Plan which includes full data extraction.
End-of-contract process
At the end of the contract the customers will have the option to request an extension of the service (for a supplementary fee) with a minimum 30 days notice.

Should the contract not be extended, the Customer Success Manager will deliver an agreed Exit Plan for successful offboarding.

The microsite content will stay active and externally visible for a minimum of 48 months.

A phone interview will be organised with the client to assess the quality of the service provided and to identify areas of improvement.

All personal and pseudo-anonymised data will be deleted in line with our Privacy Policy.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
No difference in functionality. Layout is optimised for screen size.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Customisation available
Description of customisation
The platform comprises templates to suit different project types:

1) Area planning template - eg for development plans, neighbourhood plans.
2) StreetBuilder template - eg for Low Traffic Neighbourhoods, street trials and highways improvements.
3) Development site template - eg for a single regeneration scheme site or planning pre-applications.
4) Poll template - eg for non-geospatial feedback on high level policy options, technology deployment or transport infrastructure.

Through the easy-to-use dashboard administrators can also customise:
a) the pre-loaded themed planning content and imagery, for example to use material from previous local events
b) organisational branding (logos, colours), photos and descriptions,
c) data visualisations with clients’ own data sets or images,
d) turn on and off features like geotagging, demographic survey, polls etc.
A short training session to use the dashboard is included as part of the onboarding, and regular support is provided by the Customer Success Manager.


Independence of resources
The app is designed to be distributed across multiple machines if needed. Static content is served up through a Content Delivery Network to speed up loading times.


Service usage metrics
Metrics types
We provide advanced real time analytics, including user response rates and locations if reported, survey results statistics, segmentation and spatial distributions, text sentiment analysis, keywords and phrases, user interactions with the platform, socio demographic statistics when the feature is enabled.
Users are also able to rate their experience using the platform.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Approved adminstrators can download the data from each project in the dashboard at any time.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • Shape file (GIS data)
  • CSV
  • JPEG (visualisations)
Data import formats
Other data import formats
  • Shape files/KML for map data
  • Images
  • Embed

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% uptime
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
The management interface is password protected and all passwords are stored in encrypted form.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
A Cyber Security Policy and a Data Breach Policy are in place and reported on quarterly by a Company Director, with annual updates. Governance covers implementation of the policy in product design, maintenance, operations and HR.
Information security policies and processes
Our InfoSec processes are designed to minimise risk. The CEO is responsible for ensuring policies are followed and reports quarterly.
Specifically we:
- implement best practise password methods ie use a password manager, use secure passwords, enable MFA
- implement user permissions levels to minimise exposure to data when it is not required.
-enable device protection
-enable MFA for cloud services

We are Cyber Essentials certified and registered with the ICO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use source control (git) to track changes to the system. We use browser automation testing and a staging server to test the system before making any changes live.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have automated vulnerability testing for basic threats, and all software packages are kept up to date. We can deploy hotfixes quickly in response to any identified potential threat.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our system has built-in alerts for common compromise indicators which alert our staff who then assess and attempt to remedy the situation using information in the log files and other sources. Incidents are prioritised within hours and high priority incidents are dealt with immediately.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process is overseen by the CEO. Administrators can report incidents to us at any time through their account manager or the Helpdesk, by email, phone or in person. These are logged and initiated within 4 working hours. Administrators are informed regularly of progress, according to severity. Once the incident is dealt with, an incident report is filed and provided to the relevant parties by email.

Data breach incidents are managed following our Data Breach policy.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We have signed up to the SME Climate Hub (UK Government) and we work aligned to the ISO 50001: 2018 – Energy Management Standard. Our report our carbon emissions using Carbon Trust methodology, covering individuals, the business and subcontractors.
Covid-19 recovery

Covid-19 recovery

Available on request
Tackling economic inequality

Tackling economic inequality

We are a UK SME and work with a range of innovative SME suppliers. Where appropriate we will suggest partnership opportunities to deliver elements of the additional services, and foster their relationship with the Buyer should there be an interest in a longer term buyer-supplier relationship.
Equal opportunity

Equal opportunity

Available on request


Available on request


£8,995 to £44,995 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.