Re-Leased Software Company UK Limited

Re-Leased: Property & Asset Management Software

Re-Leased is a cloud-based property management solution used to centralise all your valuable property data. Designed to enhance efficiency and reduce risks around core operations (lease management, compliance, maintenance) whilst providing key insights into your portfolio. Integrations with accounting and ERP platforms, streamline all financial management of your properties.

Features

• Tenant & Lease Administration
• Property Operations & Maintenance
• Arrears, Credit Control & Online Tenant Payments
• Service Charge Budgeting
• Client Accounting for managing agents and agencies
• Portfolio Insights, Analytics & Real-time Reporting
• Integrations using an open API
• Mobile Apps
• Data Security
• Accounting integration with cloud accounting platforms

Benefits

• Control critical action items annually
• Gain insights with KPIs and analytics
• Improve property management on Re-Leased cloud
• 24/7 support from property professionals
• Performance insights via data analytics and dashboards

£2,080 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.nwadinobi@re-leased.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

558112093264552

Contact

Michael Nwadinobi
07951 993602
michael.nwadinobi@re-leased.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Xero; QuickBooks Online; Sage Intacct; FixFlo
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Minimum internet speed of 5Mbps
  • Any full version of macOS X or Windows Professional
  • PDF Reader

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available 24/5 via email and live chat.; ; The target response times for our customer support team are:- Simple within 4 hours- Standard within 24 hours- Complex/technical dependant on situation
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Re-Leased leverages Zendesk as a support platform that performed accessibility conformance in 2022.; ; Testing the Zendesk Web Widget involved a combination of manual and functional testing on the desktop platform. Level Access (Level) comprehensively tested a selection of screens representative of the Zendesk Web Widget using, among other methodology, the screen reader JAWS 2021, exclusive use of the keyboard, and manual inspection Accessibility API output (using tools such as Microsoft Inspect). Level also functionally tested typical user workflows with screen reader JAWS 2021, screen magnifier ZoomText 2021, and screen input software Dragon® NaturallySpeaking 15.
• Onsite support: Yes, at extra cost
• Support levels: Our support structure is organised into levels, ranging from Tier 1 up to Tier 2, depending on the questions' complexity and severity requiring a skilled support agent. At present, all tiers of support are offered at the same price and available to all customers
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Re-Leased provides an implementation consultant to help run the project. That consultant will also run point on the data migration and training (either onsite or online). In addition, we provide a full online knowledge base of user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers retain access to their account for an agreed period, as per their contract. In addition, customers can run all reports and export them to CSV or PDF to extract data from the system.
• End-of-contract process: Customers must serve notice 30 days before the renewal date should they wish to terminate unless otherwise negotiated. After notice is served customers are encouraged to run various reports to export data from their account. After the agreed subscription end date, access is removed and no further data can be extracted. If required, read-only access is available at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web version can be accessed from any smart device that has an internet browser and internet connection. The web version is scalable in size so it will automatically adjust for different screen sizes.; ; In addition, we provide both Android and Apple mobile applications for tenants, landlords and property managers. The apps give the user a native experience designed specifically for mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Re-Leased is a web-based cloud service and is accessed via a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: We believe the interface meets WCAG 2.1 A standards, however an audit hasn’t been done
• Accessibility testing: No testing has been done
• API: Yes
• What users can and can't do using the API: Users can:; - retrieve a list of accounts; - retrieve company details; - retrieve, create and update a contact; - retrieve, create, update, allocate and un-allocate a credit note; - retrieve, create and update an inspection; - retrieve, create and update invoices; - retrieve, create and update maintenance; - retrieve, create and reverse payments; - retrieve a list of properties; - request a single sign-on URL; - retrieve a list of tax types ; - retrieve a list of tenancies; - retrieve a list of trust accounts; - retrieve a user; ; Users can't create or update endpoints not mentioned above.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We leverage the Azure Cloud platform to perform automated load balancing, and our full-time platform team constantly monitor the performance of our platform to react to anomalies

Analytics

• Service usage metrics: Yes
• Metrics types: Re-Leased can provide reports on login history, event and task completion, and invoice payment. We can also provide a data health score, which highlights the parts of the service where data can be improved to encourage optimal usage.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customers can export all reports into CSV or PDF. It is the customer's responsibility to export their data at the end of contract.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Re-Leased shall use commercially reasonable efforts to cause the Services to be available 99% of the time, measured monthly, excluding Permitted Downtime. ; ; Customer’s sole and exclusive remedy, and Re-Leased’s entire liability, in connection with Service availability shall be that for each month the Unavailability exceeds 1%, Re-Leased will credit Customer 2% of the annual Fees applicable to that month on a pro-rata basis (“Service Credits”). Customer must request Service Credits by notifying Re-Leased in writing within 24 hours from the time of Unavailability. Failure to provide such notice will forfeit the right to receive Service Credits. Service Credits may not be redeemed for cash and shall not be cumulative beyond a single Service Credit in a given calendar month. Re-Leased will apply Service Credits to the next invoice delivered to the Customer.
• Approach to resilience: We host within the Microsoft Azure Cloud platform, all services are redundant, and we leverage availability zones to maintain availability within the same geographic region. For more information about Azure Resiliency see https://learn.microsoft.com/en-us/dotnet/architecture/cloud-native/infrastructure-resiliency-azure
• Outage reporting: Email alerts from Customer Success Managers and Account Executives.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Re-Leased has customisable user permissions that customers have full control over. The user permissions allow you to dictate what each user can and can't do throughout the system, including creating roles to suit third parties.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 29/10/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Policies & Procedures are aligned with our ISO 27001 ISMS

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our Policies & Procedures are aligned with our ISO 27001 ISMS
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our vulnerability management program is implemented in alignment with our ISO 27001 framework ISMS, it includes policies on coverage, monitoring, testing, identification, and remediation of vulnerabilities across all IT assets.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our Policies & Procedures are aligned with our ISO 27001 ISMS
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Policies & Procedures are aligned with our ISO 27001 ISMS

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  Re-Leased contributes to fighting climate change by focusing on sustainability within the property management industry. The company aims to create software solutions that enable better management of properties with efficiency and reduced waste, such as through paperless operations and remote working.

  Tackling economic inequality

  By simplifying property management, Re-Leased can enable small property management firms or new entrepreneurs in the real estate sector to operate more efficiently, potentially reducing barriers to entry and helping them to grow.

Pricing

• Price: £2,080 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.nwadinobi@re-leased.com. Tell them what format you need. It will help if you say what assistive technology you use.