The Virtual Forge

Quicksight AWS Training Support Service

The Virtual Forge trainers have a wealth of experience with Quicksight, they continuously work on data reporting projects, enabling them to always be up to date on new functionalities and techniques. Our sessions are tailored to the clients requirements to advance the adoption of Quicksight visualisation reporting.

Features

• Triage of incidents
• General help and advice
• User training
• Ticket reporting
• System monitoring

Benefits

• Ensure clients can deliver services to their end users
• Log tickets to ensure fast resolution of incidents
• Incident tracking to enable monthly reviews

£0.48 to £30 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at connect@thevirtualforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

558181661633249

Contact

The Virtual Forge
+44 (0) 207 078 8855
connect@thevirtualforge.com

Planning

• Planning service: Yes
• How the planning service works: The Virtual Forge start with a data sprint. This enables them to, Identify and prioritise businesses needs including Quicksight report requirements.Understand the current flow of data from all data sources determining required fields.Define data architecture and standardise the DB. Define a clear approach to solving a specific problem with the data at your fingertips. Map data initiatives to business risks and opportunities for clear ROI definition.; Following this there is a Shared understanding of the challenge and what we need to do to solve it. There are multiple Quicksight solution concepts, thought-through and fleshed out by the sprint team. A ; success criteria has been defined with business outcomes. Business/technical environment brief regarding the system or dataset; Data quality or other tangible data readiness assessment; Viable next steps to achieve the stated business outcomes and provide training and support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Quicksight
  • AWS

Training

• Training service provided: Yes
• How the training service works: We provide bespoke training sessions offering; Entry Level ; Intermediate Level ; Advanced Level ; Q&A / Drop-In Clinics; ; Tailored to users requirements utilising customer data.
• Training is tied to specific services: Yes
• Services the training service works with: Quicksight

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our developers will work with you to design the architecture and set up for your Quicksight services. We provide data experts to support the service once in place.; Our dedicated team in the UK, Portugal, and North America will guide you seamlessly implementation of Quicksight and migration from other reporting tools.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Load Testing, Security Testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our data visualisations are supported by a team of data specialists who are passionate about customer service and determined to ensure the best user experience.; ; Using our ticketing system ‘Freshdesk’, clients insure their reporting service can be maintained with a helpdesk contract and can raise tickets at any point. They will receive an immediate acknowledgement and reference number to use in the tracking of the issue to closure. Tickets are managed by the team who will triage and answer the query, or ascertain any relevant information to liaise with the development teams and address the issue. Tickets can be raised by using an online portal or by simply sending an email. Use of the portal enables the customer to keep track of their tickets, or all of those from their company if they so choose.; ; Using this method ensures accurate tracking of all issues, and allows us to identify problem areas and prevent further issues in the future. It also allows us to accurately estimate the amount of assistance a customer requires.

Service scope

• Service constraints: Services are cloud-based so remote support is normally sufficient. On-site support is available with reasonable notice based on client location. We have offices in Europe, North America and the Middle East.; We current support UK hours from 8am to 9pm.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - Critical - 2 hours; P2 - High - 4 hours; P3 - Medium - 8 hours; P4 - Low - 24 hours; UK hours 8am - 9pm. Out of hours support for P1 only.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Priority levels set out below. Clients can opt to have support out of hours for premium level, however this is for P1 only.; ; Priority 1 / Urgent; Service down; unusable by all parties,; ; Priority 2 / High; Major problem; system is functioning but severely affecting all parties. Priority 2 problems may be fixed with a workaround. If a workaround is provided, the priority level may be downgraded to Priority 3.; ; Priority 3 / Medium; Minor problem; system is functioning and workaround is available. One or some parties affected, Priority 3 parties may be resolved with a fix or workaround.; ; Priority 4 / Low; Minor problem; system functioning or only issue affecting one party. General questions or queries relating to the service or new products.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AWS, Azure, Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/12/2021
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change The Virtual Forge are committed to ● Complying and keeping up to date with environmental legislation ● Preventing pollution ● Continually working to reduce our environmental impacts – minimising waste produced, minimising our energy use, training staff and encouraging greener transport options Specific areas where we are working to reduce our environmental footprint: ● Working with our staff and building users to make all of the building’s operations as environmentally friendly as we can, heating and lighting our premises efficiently ● Investigating how much waste we generate, using segregation to enable higher rates of recycling ● Looking at how people travel to and from our site: encouraging public transport and cycling ● Looking at what we buy – sourcing goods with low environmental impact and working with local suppliers wherever possible

  Equal opportunity

  Equal opportunity The Virtual Forge Limited is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation.

  Wellbeing

  Health and wellbeing initiatives run throughout the year encouraging the wider VF family & friends to get involved.

Pricing

• Price: £0.48 to £30 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at connect@thevirtualforge.com. Tell them what format you need. It will help if you say what assistive technology you use.