TICKETS.COM LIMITED

ProVenue ®

Tickets.com is a global ticketing technology solutions provider focused on sports and live entertainment. Our ProVenue platform is a full service, integrated ticketing solution enabling organisations to sell tickets to consumers under their own brand. ProVenue provides clients with a 360° view of buying habits and preferences of their customers.

Features

• A fully hosted solution (SaaS) with unlimited users
• A full service, integrated ticketing platform
• User friendly mobile responsive interface
• Scalable solution
• A fully responsive, intuitive online customer experience
• Fully integrated email marketing platform and CRM tools
• Native Access Control solution for scanning and validating tickets
• Powerful and highly flexible reporting
• Open Architecture for APIs and Integration
• Replicated database

Benefits

• Increase online revenue through our digital ticketing technology
• Build and control events from inception through to final reconciliation
• Singular system providing inventory control across all sales channels
• Ability to schedule reports
• Create targeted automated email campaigns and measure success
• Manage membership and loyalty programs
• Support for pre-sales, discounted tickets and exclusive events access
• Customer support and dedicated account management
• Client Knowledge Portal and customer training
• High standard of system availability and security

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.sales@tickets.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

558555218155374

Contact

Nick Kinsella
01908 027900
uk.sales@tickets.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
  • Customer service
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Tickets.com achieves 99.9% plus system uptime. Systems are monitored 24/7 to ensure maximum availability, reliability, and performance. Our UK support team are available 6am until 10pm, 7 days a week.; ProVenue® provides a virtually unlimited number of configuration options – system users, buyer types, events, packages, price scales, user traits, promotions, offer codes, etc. Tickets.com recognises the importance of providing continuous enhancements for our clients. All upgrades are provided at no additional cost. Upgrades and enhancements are released on a modular basis monthly.
• System requirements:
  • Latest browser versions
  • Reliable internet connection
  • Hardware or software based VPN
  • Boca Ticket Printer (If hard ticket printing is required)

User support

• Email or online ticketing support: Yes
• Support response times: Tickets.com prides itself on world class customer service and key to this is maintaining good communication. Please see our response times as per our Service Level Agreement.; - Critical Incident response within 15 minutes once verified; - Major Incident response within 15 minutes once verified; - Minor Incident response within 1 hour once verified; - Advice Request response within 2 working days of request; In addition to our UK support team, we have a Global Network Operations Centre (NOC) who monitor all our platforms 24/7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: The UK Customer Service hours of operation are:; Office support: Monday - Friday, excluding public UK holidays, between 9:00 AM and 5:30 PM UK Time.; On call support: Provided from 6am to 10pm 364 days of the year excluding Christmas Day.; The Support team can be contacted via phone, email, or the Service Now Client Portal.; The Client Knowledge Base hosted on the Tickets.com Customer Portal contains feature-specific user documents and training videos accessible 24-hours per day, 7-days per week by authorised users. All Knowledge Base documents and videos are time-stamped and updated regularly to ensure relevance.; Tickets.com will assign a dedicated technical account manager to all clients to act as the first point of contact should the need arise for any issues to be escalated, or special requests managed. ; Additionally, we have a Network Operations Centre (NOC) monitoring our platforms 24/7 (i.e., Infrastructure, Network, Application and Database) utilising predictive alerts and notifications, communication, and resource management as preventative measures to significant incidents.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Tickets.com will coordinate a training plan specific to our client’s business needs and work with the Client Consultant to build a tailored training programme.; ; Our ProVenue Trainers will design, develop, and deliver customised training solutions to ensure a strong knowledge base within the organisation. During the initial training period, our trainers will train the staff, from a "train-the-trainer" perspective. Our goal is to provide our clients with the training tools necessary to "own" the training of your policies and procedures to future staff using the ProVenue Platform.; ; For those organisations that prefer ongoing, tailored, client-specific training, optional professional services engagements may be scheduled.; ; All training occurs within a training environment in order not to impact live client data. Typically, five days of training is required for the system administrators and shorter durations for other departments. However, based on our clients scheduling and specific business needs, Tickets.com may schedule follow-up training on an as-needed basis. Additionally, the Client Knowledge Base within the Tickets.com customer portal contains feature-specific user documents and training videos that can be accessed 24 hours per day, 7 days per week by authorised users. All Knowledge Base documents and videos are time-stamped and updated regularly to ensure relevance
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video Webinar
• End-of-contract data extraction: Tickets.com recommends using standard patron and transaction reporting and exports from ProVenue.
• End-of-contract process: Please note Tickets.com complies with all PCI-DSS controls and standards. As mentioned previously, Tickets.com recommends using standard patron and transaction reporting and exports from ProVenue. Any additional requests are quoted as a professional services engagement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: ProVenue® is a browser-based, hosted web interface, designed to enable flexible, seamless integration of products and services as well as other 3rd party applications and is powered by an open technology platform.; The ProVenue Reporting Portal can be accessed remotely and provides reports that are available in desktop and tablet interfaces.; MyProVenue is a next-generation web interface, entirely devoted to optimising the patron’s desktop and mobile ticketing experience. The intuitive interface streamlines everything from buying tickets to managing account preferences, all within a responsive framework that works on any device or browser.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: ProVenue is the back-office ticketing system where ticketing inventory is easily created and managed. The system facilitates ticket sales and allows for real-time online and offline ticketing transactions. ProVenue is a fully hosted web-based solution globally accessible.; Users are assigned various roles and permissions which limit the functionality available to users. Information related to specific patron accounts, events, packages, and order information are all able to be protected so that only privileged users can view this data.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Tickets.com ensures that the ProVenue suite of services operates in a manner compliant with the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990 (42 U.S.C. 12101 et seq.), including to the extent applicable the accessibility requirements of WCAG 2.0 AA standards. Services are warranted to be performed in a professional and workmanlike manner in substantial compliance with applicable specifications.; Tickets.com maintains an ongoing commitment to provide accessible products to all ticket purchasers. For example, ProVenue accommodates accessible seating by providing functionality that permits hold codes to be placed on applicable seats, including companion seats, that box office users can access when such seating is requested. When an accessible seat is needed, the box office user simply changes to the appropriate hold code to lock seats. For internet purchases, Tickets.com offers patrons a self-service selection of accessible seats via best available and via the Seat Map in addition to having outside reviewers audit our ticket purchasing flow for compliance based on the standards under Web Content Accessibility Guidelines.
• API: Yes
• What users can and can't do using the API: Our open architecture enables third-party solutions to integrate seamlessly with ProVenue. Through the Registered Developer Program, Tickets.com customers can tap into the knowledge, expertise and experience of innovative solutions industry-wide, making Tickets.com clients integration capabilities virtually limitless.; Our Registered Developer Program benefits both venues and third-party solution providers. We provide developers with the tools necessary to seamlessly integrate their technology and services with the ProVenue platform. Our suite of open platform tools, including data replication services, data feeds, push services, and our REST-based real-time APIs provide access to critical data.; Development access is provided via a sandbox and to our Partner Portal, a web-based community where our partners have access to the latest documentation, community-based support, best practices, and frequently asked questions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ProVenue® provides a virtually unlimited number of customisable configuration options – system users, buyer types, events, event type, packages, price scales, user traits, promotions, offer codes, etc.; ; Integrators and clients have the ability to build integrated solutions via our Registered Developer Program. These integrations leverage REST-based APIs, database replication, and data feeds to create a myriad of solutions. Through Tickets.com’s Registered Developer Program, our clients and their partners can create a bespoke solution that include services such as access control, CRM, dynamic pricing, inventory management, loyalty, membership, stored value, parking, seat upgrades, secondary market, etc.

Scaling

• Independence of resources: Tickets.com’s cloud based hosted infrastructure is a multi-tiered, high-availability architecture that provides a scalable footprint to deliver ProVenue in a Software as a Service model. The technology is designed to take advantage of best-of-breed open-source components. ProVenue provides different access and security models designed to support a variety of organisations and deployment options.; Tickets.com can deploy a virtual waiting room for high demand on sales utilising Akamai. This solution protects high-demand on-sales. In addition to managing high volumes of traffic, this solution also detects and manages BOT and automated traffic.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Iterable, SalesForce, MMC, HelloTeak, Loqate, TLS, etc

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: ProVenue offers a vast array of reports and exports to suit any venue’s needs. Our reports are exported into a CSV format which can be tailored and modified to be ingested into other systems. Tickets.com's support team as always is happy to provide guidance in this area, if custom exports are required please note professional service fees may apply.; ; Additionally, through our Registered Developer Program, we offer integrators and clients, who join the program, the ability to build applications and integrations, leveraging our REST-based APIs, database replication product, Data Feeds, and Real-time Messaging.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
  • Embedded HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Excel
  • Embedded HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Tickets.com achieves 99.9% plus system uptime. Systems are monitored 24/7 to ensure maximum availability, reliability, and performance.; Full Service Level Agreements are available upon request.
• Approach to resilience: The ProVenue hosting environment has been designed to accommodate multiple disaster scenarios. To accomplish this Tickets.com maintains multiple hosting facilities, located throughout the United States and around the world as well as cloud-based services. Further information is available on request.
• Outage reporting: Tickets.com will first open an internal conference bridge for on-call engineers, the first-level team and the responding Incident Response Team (IRT) to gather. The Tickets.com Client Support team will next be notified, and they will in turn notify our clients. Depending on the level of the incident this communication may be made by phone or e-mail. Tickets.com is committed to ensuring minimum downtime while emphasising the importance of restoring the system in the shortest amount of time.; ; Furthermore, as part of our PCI DSS requirements, we have a formal internal incident response plan in place. This plan consists of six phases for any incident including preparation, detection, containment, notification, eradication and recovery, and post-incident reflection. We review our incident response plan and process annually; it is also audited by a third party annually.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: In ProVenue, users are assigned various roles and permissions which limit the information available to users on a need-to-know basis. Information related to specific patron accounts, events, packages, and order information are all able to be protected so that only privileged users can view this data. Each user is assigned a unique login which requires a password. All passwords are fully encrypted both during transmission and in storage. Only privileged users are allowed to create new accounts and to manually reset passwords. The user must create and rotate passwords using a password strength that meets PCI requirements.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: PCI DSS compliant; PA-DSS compliant; SSAE18 - SOC1 compliant; Data Centres are Uptime Institute Tier III certified facilities; HITrust standards; HIPAA compliant; Offer connectivity to an average of 11 Network service providers per data center; Uptime Institute M&O Stamp of Approval (Management and Operations Approved site) Cyxtera Technologies
• Information security policies and processes: Tickets.com complies with all PCI and SOC1 requirements including but not limited to -; • Internal Vulnerability Scanning; • External Vulnerability Scanning; • Intrusion Detection & Prevention (IDS); • Wireless Analyzer; • Penetration Testing; • File Integrity Monitoring; • Web-Facing Application Scanning; • Risk Management Review; Further information is available upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We employ a structured Software Development Life Cycle (SDLC) that includes the development of long-term strategic goals which helps drive our release planning and the inclusion of evolving security requirements as per Payment Card Industry Data Security Standards (PCI DSS) and Statement on Standards for Attestation Engagements (SSAE) No. 18. For example, Tickets.com Networks Department is responsible for the network infrastructure, including firewall management. All changes are subject to Tickets.com Change Management Policy. Users create a ServiceNow Change Request, where the scope is defined and assessed, a plan of action is made and any changes are built/tested before implementation.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: As a PCI-DSS Level 1 SAP-D-SP (Service Provider) audited company we perform a penetration test twice a year. we have a strong group of internal web, API, and network/system penetration testers who continuously assess apps and networks after each change. we leverage an attack surface management service, a network/system/application, and vulnerability scanners that continuously test our external security posture. Medium-critical findings are sent to the vSOC team for immediate handling.; ; Tickets.com’s Security Team routinely reviews web-facing applications with Rapid7 InsightAppSec. Additionally, ModSecurity, Akamai, and Signal Sciences are used as web application firewalls (WAF) to protect the application from web attacks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Tickets.com tests security controls, limitations, network connections, and restrictions to ensure the ability to adequately identify and stop any unauthorized access attempts.; As part of our PCI DSS requirements, we have a formal internal incident response plan in place. This plan consists of six phases for any incident including preparation, detection, containment, notification, eradication and recovery, and post-incident reflection. We review our incident response plan and process annually; it is also audited by a third party annually. Tickets.com is committed to ensuring minimum downtime while emphasizing the importance of restoring the system in the shortest time possible.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Tickets.com will first open an internal conference bridge for on-call engineers, the first-level team and the responding Incident Response Team (IRT) to gather details and facts. The Tickets.com Client Support team will next be notified, and they will in turn notify our clients. Depending on the level of the incident this communication may be made by phone or e-mail. Tickets.com is committed to ensuring minimum downtime while emphasizing the importance of restoring the system in the shortest amount of time.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: VikingCloud
• PCI DSS accreditation date: Monday 9 June 2025
• What the PCI DSS doesn’t cover: Everything covered
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • PCI-DSS 4.0.1
  • SSAE18 - SOC1 type 2 compliant
  • Data Centres are Uptime Institute Tier III certified facilities
  • HITrust standards
  • HIPAA compliant

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.sales@tickets.com. Tell them what format you need. It will help if you say what assistive technology you use.