Infomentum
MuleSoft API-led Connectivity Licenses, Consultation and Implementation Service (UK Public sector)
Infomentum’s offering includes the delivery using Catalyst Approach, Center for Enablement (C4E) set up, as well as Training (fundamentals through to architecture). Consulting teams will also work with customers to define their integration strategy and create a roadmap based on their existing IT landscape and their vision for the future.
Features
- Team of Certified MuleSoft Consultants
- Tailored Infomentum Integration Framework (see attached)
- Project accelerators including CI/CD framework
- MuleSoft Licenses
- Integrate on-premise and cloud technologies
- Consulting, enterprise architecture, deployment, upgrade or migration
- Center for Enablement (C4E) set up
- Option to add co-managed service, support and training
- Ensure that your architecture/design is consistent with MuleSoft’s Catalyst Approach
- ISO 27001 Certified
Benefits
- Modernise your IT architecture
- Optimise legacy system performance and capabilities
- Enhance citizen engagement
- Boost employee productivity
- Accelerate the delivery of civil services with automation
- Improve employee and customer experience
- Integrate business services
- Deliver seamless omnichannel experiences
- Improve the way citizens interact with your organisation
- Quicker realisation of benefits through the agile delivery approach
Pricing
£700 to £1,200 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at vikram@infomentum.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 5 8 7 6 2 4 3 2 4 3 1 7 2 5
Contact
Infomentum
Vikram Setia
Telephone: 0203 743 8016
Email: vikram@infomentum.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
A key part of our initial customer engagement will focus around understanding requirements and translating this into a delivery roadmap. This is an activity we do collaboratively with our customers factoring in the various dependencies and customer milestones.
We work together to Set For Success by:
Planning Workshop
Success Criteria
Governance Framework Setup
Mobilise Systems & Teams
Delivery Logistics (Tools, WOW etc)
Project Management Plan
Baseline Schedule/Budget
Risk / Raid Log - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our training includes: -User manuals -Self-learning videos -Classroom training -On project knowledge transfer (we train your staff whilst they participate in the project, following the 80:20 resource sharing principle).
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We guide our customers and support them with the setup of their MuleSoft Platform whether it be on Cloud or On-Premise. We assess all deployment options considering the customer requirements and connectivity needs with existing legacy and cloud platforms.
Key areas for consideration include:
● Deployment approach
● Networking configuration and design
● Security
● Platform set up
● C4E Set Up
○ Roles & Responsibilities
○ Goals & Standards
○ Training & Enablement - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Quality assurance is a core part of Infomentum’s delivery framework. Across all MuleSoft projects our teams align through the following set of standards:
● Consultants have all completed MuleSoft Certifications
● Documented standards are defined for all projects including:
○ Design patterns
○ Development standards
○ Naming conventions
○ Approach to logging, auditing, error handling
○ Security Principles
● Tools are used to automate:
○ Code quality checks
○ CI/CD
○ Unit & Integration Testing
Performance testing will form a part of the overall test plan and is guided by NFRs to drive out expected volumes. Tests are automated using standard tools such as Gatling and SoapUI and are created with a ramp up of concurrent users simulating transactions over a specified period.
Test cases will cover all integration components and will be designed to peak at levels an agreed % above expected volumes.
Once an initial set of benchmark tests have been run and results collated the platform will be reviewed to identify:
● Infrastructure optimisations
● Configuration optimisations
● Application code optimisations
Tests will be re-run up until the point that an optimum setup is created and the expected results are achieved.
Security testing
- Security services
- Yes
- Security services type
-
- Security design
- Security testing
- Security incident management
- Certified security testers
- Yes
- Security testing certifications
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
-
The objectives of our ongoing support services are:
- To maintain the integration service available 24x7x365 and performing well within the non-functional requirements specified by end-users in terms of volumes and response time
- To ensure that the service infrastructure is optimised and within capacity
- To assist business to make informed decisions about the future of the service using the monitoring statistics collected over time.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1 : Critical 2 hours
P2 : High 2 business days
P3 : Medium 5 business days
P4 : Low 10 business days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- N/A
- Support levels
-
Support levels:
We provide level 1, level 2 and level 3 support, all of which are available with flexible model of 24/7 or 8am-6pm working hours.
Our team:
Shared L1 team
Infrastructure team
Customer dedicated L2 team
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Mulesoft, Salesforce, Magnolia, Appian
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 21/02/2024
- What the ISO/IEC 27001 doesn’t cover
- Customer related assets not owned/managed by Infomentum.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
We are part of the Mayor of London’s Better Futures+ programme, which helps business achieve zero carbon and sustainability.Equal opportunity
The Management of Infomentum recognises that people are discriminated against and will make every effort to ensure they will not unreasonably exclude any individual from access to any activities, goods, facilities or services, or any employment opportunities, that they offer.
As an employer committed to equality and diversity in all its practices the Company recognises that groups and individuals are discriminated against on the basis of age, gender, ethnic origin, race, nationality, colour of skin, sexuality, impairment (physical, sensory or learning), physical appearance, marital or other life status, religious or political belief and other differences that cannot be justified.Wellbeing
Infomentum recognises that our employees play an important role in the Company achieving our objectives. Every employee’s wellbeing is key in the team’s success.
Infomentum acknowledges that the key elements of workplace wellness include the physical, mental, and cultural environments as well as the policies, practices and procedures that guide its work. Health and wellbeing are defined as a state of complete physical, mental, and social wellbeing and not merely the absence of disease or infirmity. Overall health is achieved through a combination of physical, mental, emotional, and social wellbeing.
Infomentum is committed to providing a good supportive climate and a healthy working environment and culture which encourages and supports physical, mental, and social wellbeing. Where employees can access the appropriate support when experiencing the effects of physical or mental health conditions. Infomentum is also committed to encouraging employees to achieve a healthy work life balance.
Infomentum will provide:
- A safe and healthy working environment
- Access to Vitality Health resources
- Health and wellbeing promotion, information, resources, and activities
- Training for management and others where appropriate on managing mental wellbeing
Pricing
- Price
- £700 to £1,200 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at vikram@infomentum.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.