BOXXE LIMITED

boxxe Digital Certificate Lifecycle Management - Command SaaS Lite

Manage digital/TLS certificates in cloud, with CA agnostic Keyfactor Command. Discover all of your certificates, public & private, across your
enterprise & achieve single screen visibility & control.

Features

• Full Digital Certificate/TLS Certificate/x.509 Certificate Visibility
• Full Digital Certificate/TLS Certificate/x.509 Certificate Management
• Full Digital Certificate/TLS Certificate/x.509 Certificate Discovery
• Full Digital Certificate/TLS Certificate/x.509 Certificate Reporting
• Full Digital Certificate/TLS Certificate/x.509 Certificate Alerting
• Self Service Enrollment
• Granular Role Based Access Control (RBAC)

Benefits

• Easily discover & manage all of your digital certificates
• Multiple discovery methodologies allows all certificates to be discovered
• Prevent certificate related service outages
• Provide easy access to security-approved certificates
• Identify & reduce certificate related Shadow IT
• Simplify operations and stay ahead of unexpected outages
• Ensure continuous compliance for every certificate

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

559049977300017

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: EJBCA SaaS EJBCA PKI Appliances
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Any issues reported via email will be initially classified as Severity 2 or lower. Standard Support: Severity 2 - 2 Hours Severity 3 - 6; Hours Severity 4 - 1 Day Premium Support: Severity 2 - 1 Hour Severity 3 - 4 Hours Severity 4 - 8 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Any issues reported via email will be initially classified as Severity 2 or lower. Standard Support: Severity 2 - 2 Hours Severity 3 - 6 Hours Severity 4 - 1 Day Premium Support: Severity 2 - 1 Hour Severity 3 - 4 Hours Severity 4 - 8 Hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation and project planning.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: User date is deleted at end of contract and cannot be taken with them.
• End-of-contract process: User data is deleted at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Keyfactor's Command comes with a web based console application that supports all modern web browsers. The Management Portal is the; command and control center for Keyfactor Command. From here, you can get a quick glance at the health of your PKI and a sense of; how it is being used by visiting the dashboard, or delve into details of certificates using the certificate search feature. The Management; Portal is also used to configure workflow and email notifications, enroll for certificates, and configure options that are used across the whole; of the Keyfactor Command product
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Keyfactor complies with the WCAG key areas of compliance. Perceivable Text alternatives – All images have hover over text. Time-based media - No video is used. Adaptability – Keyfactor's UI is built on react and Reactheadings maintains the proper hierarchy of headings, no matter the component structure Distinguishable – Dashboards and reports use color for charts and graphs. All components have hover over text. Operable Keyboard Accessible – Keyfactor can be navigated via a keyboard. Enough Time – No moving or blinking content is used. Seizures and Physical Reactions – No flashing is used. Navigable – All links are clearly defined Input Modalities – All navigation is single point and no multipoint gestures are used. Understandable Readable – All language is specified in the mark-up Predictable – All actions are on button click Input Assistance – All input errors are in text Robust Compatible – All HTML mark-up is properly formed and has proper start; and end tags.
• API: Yes
• What users can and can't do using the API: What users can and can't do using the API The Keyfactor Command solution exposes an API to allow third-party software to integrate with the advanced certificate enrollment and management features of Keyfactor Command in a secure manner and to provide a mechanism for automating routine or bulk tasks that would be cumbersome to perform through the browserbased user interface. The API complements the web components of Keyfactor Command and; offer a number of HTTP method calls that provide similar functionality to that available within the Management Portal's user interface, but which can be accessed programmatically by any system capable of making web requests. The API has the following goals and constraints: -Provide a simple interface to make integration easy for third parties. -Develop interoperability between different technology frameworks and operating systems. -Support common certificate enrollment and management tasks. -Deliver a securable interface. -Preserve backward-compatibility so that existing clients continue to work, where possible.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yfactor Command provides a highlycustomizable dashboard that helps in identifying anomalies, security risks, and other administrator-specified criteria. The Keyfactor Orchestrator is also built to serve as a framework for enabling custom automation to endpoints if necessary. There is an open source SDK available to help make building these integrations easy. Once built, the integration will be able to take advantage of the built in job management and scheduling functionality within the platform to schedule certificate management jobs and; automated inventory processes.

Scaling

• Independence of resources: Each Command customer is provisioned a Azure dedicated environment for their contracted service. One customer does not affect another customer from a load, operations or security perspective

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported by API and within the application.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA Attached within the contractual documentation.
• Approach to resilience: Command is completely hosted in Azure, and commonly understood multi availability zone (AZ) resiliency is fully leveraged by this Command service.
• Outage reporting: Scheduled and unscheduled outages are communicated by Email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Roles are all custom designed within the system. Roles can be defined to control not only what the user is allowed to do within the system, but also what certificates they are allowed to perform these roles to. There are many; functions within the system can be added to a specific role. A full list of user capabilities that can be delegated within the system can be found in the Keyfactor Command Reference guide under "Security Role Permission"
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Marcum
• ISO/IEC 27001 accreditation date: 10/01/2023
• What the ISO/IEC 27001 doesn’t cover: Security Scoped
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow the ISO27001 policy expectations. Keyfactor utilizes annual third-party auditing to validate compliance with our policies to the above standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Ticketing systems track any changes with approvals. A risk analysis is ; conducted on each change prior to approval
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Active monitoring of threats are conducted at the agent, network and application level. Patching is conducted monthly by the Keyfactor Cloud team. Keyfactor utilized multiple sources (CVE.org /SOC team) to ensure we maintain the security posture and awareness.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Alerting from SOC assets and network monitoring notify Keyfactor team members for investigation. If a compromise is detected, the incident response plan is started immediately via a call tree.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our predefined process is configured to be started when reported by a user, employee, or vendor. This can be done by a support ticket, email, or other communication tool. Incident reports are internal documents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across our sources of Scopes 1 and 2, achieved through our environmental initiatives and investing in the Carbon Exchange-Traded Commodity and aim to reach the NetZero goal begore 2050.; Environmental protection and sustainability are embedded in everything boxxe does and offers and we are very proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management system covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimization and the enhancement of material reuse and recycling in both our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The Covid-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of Covid-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helps retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' program where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focussed on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.