Motorola Solutions UK Limited

Avigilon Alta Aware (Video)

Avigilon Alta Aware is a cloud-based video surveillance solution that brings full AI video analytics and operational insights to your existing cameras and systems. Aware supports Avigilon cloud cameras, select 3rd party video surveillance cameras and integrates with supported API enabled systems such as access control solutions.

Features

• It allows access and management of security cameras from-the cloud
• Analyses all video feeds from all connected cameras in real-time
• Uses machine learning to identify objects/events within the video-footage.
• Sends alerts based on predefined rules and unusual activity detection.
• Helps security-personnel focus on important events by filtering-out irrelevant footage.
• Provides an Open API for flexible automation and integration
• Support for advanced-integration with select Motorola products including Alta-Access(OpenPath).
• Enables quick searching of recorded footage based on specific criteria.
• Leverages artificial intelligence for advanced video analysis and detection capabilities.
• Enables tracking of vehicle licence plates and alerting

Benefits

• Alta-Aware analyses video feeds from cameras constantly, identifying objects/events.
• The system sends alerts based on predefined rules or unusual-activity-detection.
• Adaptable, small/large enterprises. Simple plug/play internet-connected Aware-cloud-cameras
• Access your security system from anywhere with an internet-connection
• Alta-Aware leverages machine learning for improved threat-detection and analysis over-time
• Integrates with existing security equipment-and-sensors you might already-have
• Designed for a user-friendly experience for monitoring/managing your security-system
• Potentially reduces the need for on-premise hardware and simplifies maintenance
• Intends to prevent security incidents through real-time monitoring and alerts
• Quickly search through recorded footage based on specific events/objects/timeframes

£338.03 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

559275245617521

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Avigilon Alta platform which provides cloud based access control and video surveillance solutions. However customers can opt to only leverage the video surveillance element of the platform.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Alta Aware is subscription-service, customers required to licence the connected-cameras
  • Additional licensable features require licensing
  • Customers must purchase Alta hardware separately to subscriptions
  • Avigilon Cloud cameras require Power over Ethernet (PoE)
  • Alta Aware requires purchase of Alta-Cloud-Connector to operate with 3rd-party-cameras
  • Alta Cloud Connectors require network and power connections
  • Alta Cloud Connectors supports select 3rd party video cameras
  • Alta products require internet access to communicate with Aware cloud
  • Alta Aware’s mobile app is available on iOS/Android app-stores

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Avigilon Alta has 24/7 customer support via phone and email customers can raise a case by visiting https://www.avigilon.com/support/ava
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Standard project-level support is included with; the service on a Mon-Fri 9am-5pm (UK working; days) basis. This project team handles standard; project-level matters, software change requests,; etc. Additionally, in the event of an incident,; customers may raise a case to the Supplier's; helpdesk (24/7/365). The resolver groups for; service affecting incidents is 24/7/365 and target; resolution times are 4 hours (P1) and 8 hours; (P2).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Alta Aware customers are responsible for exporting their data prior to the end of their contract. Alta Aware provides various mechanisms to support this such as direct downloads of video data, backing data up to external storage such as FTP or AWS S3. Alta aware also provides the encryption key for video stored on the Aware hardware enabling customers to decrypt their data offline. Once service termination has been confirmed the customer’s VMS data will be deleted 90 days from the date the contract ends.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Alta Aware customers are responsible for exporting their data prior to the end of their contract. ; ; Alta Aware provides various mechanisms to support data exports such as:; 1. Direct downloads of video data using the VMS web interface https://docs.video.avasecurity.com/en/Products/aware/clips/snp-exportvideo2.htm; 2. Backing data up to customer managed external storage such as FTP or AWS S3. ; 3. Alta aware also provides the encryption key for video stored on the Aware hardware enabling customers to decrypt their data offline.
• End-of-contract process: Service stops

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Alta Aware provides two interfaces:; 1. Desktop a web interface for desktop users which is not optimised for mobile. ; 2. Android and iOS mobile applications are available in the official platform stores
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Alta Aware provides a desktop web interface for customers to access their cloud VMS. This interface supports chrome and edge. Alta Aware also provides a mobile application which provides a subset of the web interface functionality to allow customers to view their video surveillance footage.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Alta Aware Cloud VMS’s expose an Open API which is available for download via the Aware VMS web interface. Documentation on setting up the Alta Aware API tokens and API usage is available here: https://docs.video.avasecurity.com/Integrations/api/api-intro.htm
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Alta Aware allows users to create automated video surveillance rules, alarms and integrations with 3rd party systems which can also be utilised by the Open API provided by the system where supported.

Scaling

• Independence of resources: Separate instances are used with ringfenced resource allocation are operated for each Customer or Customer region group.

Analytics

• Service usage metrics: Yes
• Metrics types: Alta Aware provides metrics through alerts triggered by hardware associated with the solution or by video events captured by the cameras which are associated with a rule. This may include:; ● Number of VMS associated devices online/offline; ● Number of users, groups, roles, sites associated with the VMS; ● Number of alarms triggered by video activity; ● Number of people, vehicles or other supported objects detected by Aware’s analytics
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Alta Aware customers are responsible for exporting their data prior to the end of their contract. ; ; Alta Aware provides various mechanisms to support data exports such as:; 4. Direct downloads of video data using the VMS web interface https://docs.video.avasecurity.com/en/Products/aware/clips/snp-exportvideo2.htm; 5. Backing data up to customer managed external storage such as FTP or AWS S3. ; 6. Alta aware also provides the encryption key for video stored on the Aware hardware enabling customers to decrypt their data offline.
• Data export formats: Other
• Other data export formats: Mp4
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV
  • PNG
  • JPG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Avigilon Alta’s Terms of Service are available here https://www.avigilon.com/terms-of-service
• Approach to resilience: Alta Aware is a cloud base solution managed by Motorola Solutions Inc Avigilon team based in the UK. Alta’s services are hosted on Google Cloud Platform using modern Infrastructure as Code and are designed to support multiple physical data centres. MSI has robust disaster recovery and business continuity plans which are tested annually.
• Outage reporting: Alta uses a public dashboard and email alerts.; ; Alta customers can view and subscribe to realtime service status updates by visiting https://support.avigilon.com/s/article/Alta-Aware-Aware-Service-Status?

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Customers can integrate their SAML compatible identity provider with Alta Aware to enforce their internal policies: https://docs.video.avasecurity.com/Products/aware/users/saml-setup.htm
• Access restrictions in management interfaces and support channels: Alta Aware employees must use multifactor authentication to access support tools. Motorola Solutions employees cannot access customer VMS deployments / data without being added by the customer to the VMS.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds LRQA
• ISO/IEC 27001 accreditation date: 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: Motorola Solutions implementation of ISO 27001 has been designed to be a comprehensive risk based information security management for all corporate and product operations across the business. As of March 2024 Avigilon Alta is now in scope for Motorola Solutions ISO 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2
  • ISO 27701
  • ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Motorola Solutions has developed the iProtect information security policy sets to ensure all products align to corporate requirements. All Motorola employees must complete training on joining the business and training compliance is monitored by the senior leadership team and non compliant employees are automatically reported to their line managers.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Alta Aware has implemented the requirements of MSI’s iProtect maintenance policy IP-SM-PR-11.1. Aware has documented detailed procedures to be followed by the Alta’s product platform team. (e.g. including detailed change tickets with rollback plans, approval steps for changes, BC & DR considerations)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Alta Aware has automated daily vulnerability scanning for key operating systems and 3rd party OSS libraries used in Aware’s products.; ; Alta’s product security team is subscribed to alerts for vulnerabilities detected in Aware’s components. Also to public vulnerability threat feeds such as CISA. ; ; If detected vulnerabilities are managed in Aware’s documented vulnerability triage process and patches for products affected by high or critical issues can typically be released within 14 days.; ; Alta Aware has also implemented iProtect IP-IR-PR-10.3 and MSI’s Global Incident Response Plan for zero-day vulnerabilities impacting customer data.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Alta Aware has automated daily vulnerability scanning for key operating systems and 3rd party OSS libraries used in Aware’s products.; ; Alta’s product security team is subscribed to alerts for vulnerabilities detected in Aware’s components. Also to public vulnerability threat feeds such as CISA. ; ; If detected vulnerabilities are managed in Aware’s documented vulnerability triage process and patches for products affected by high or critical issues can typically be released within 14 days.
• Incident management type: Supplier-defined controls
• Incident management approach: Alta Aware teams will follow Motorola Solution’s Global Incident Response Plan if customer data CIA is impacted by an incident. MSI has dedicated 24/7 incident response teams to support product teams.; ; Alta Aware has a dedicated product security team that will follow the documented and tested procedures when facing an incident impacting Alta Aware or MSI.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Alta Aware provides workflow efficiencies to the security services. This enables a more effective security team to protect and serve at events and building for the local community and allowing communities to thrive and experience a feeling of wellbeing.

Pricing

• Price: £338.03 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.