ICS.AI LTD

SMART: Managed Services - Small/Medium/Large

Designed to solve the challenges of managing ongoing enhancements to your SMART AI platform in a simple and cost-effective way. Includes everything needed to manage and deliver a varied programme of enhancements. Dedicated resource to coordinate and drive effective use of service. Annual contracts payable every quarter.

Features

• Simplifies ongoing AI platform enhancements, providing a Managed Service Model
• Reduces expenses associated with AI management, offering Cost-Effective Solutions
• Covers all aspects of platform improvement through Comprehensive Enhancement Program
• Provides expert staff to oversee enhancements, ensuring Dedicated Resource Allocation
• Streamlines processes and drives service usage with Effective Coordination
• Offers predictable billing cycles via Annual Contracts
• Facilitates easier financial planning with Quarterly Payments
• Tailors improvements to diverse needs via Varied Enhancement Programs
• Regularly updates and optimises the AI platform, specifically Continuous Improvement
• Ensures optimal use of the AI platform with Expert Guidance

Benefits

• Keeps your AI solution at peak efficiency, Enhancing Platform Performance
• Reduces the complexity of expanding AI systems, Streamlining Operations
• Saves money on internal resource allocation, Lowering Operational Costs
• Enhancements driven by specific organisational needs, Aligning with Business Goals
• Maximises value of initial expenditures, Improving ROI on AI Investments
• Regular payments spread out expenditure, Facilitating Budget Management
• Adapts to changing business requirements, Ensuring Scalability
• Leverages specialised knowledge for better results, Providing Expert Oversight
• Frees up internal resources for other tasks, Reducing Administrative Burden
• Continual upgrades foster a competitive edge, Promoting Innovation

£12,000 to £108,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.smith@ics.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

559421469415992

Contact

Andrew smith
01256 403800
andrew.smith@ics.ai

Planning

• Planning service: Yes
• How the planning service works: This managed service is designed to enhance your SMART AI platform efficiently and cost-effectively. It simplifies ongoing enhancements through a comprehensive service model that includes dedicated resources and a structured enhancement program. With predictable quarterly billing and expert guidance, it optimizes AI management, streamlines processes, and aligns enhancements with your business goals, ensuring continuous improvement and scalability. This approach not only reduces operational costs but also maximizes the return on your AI investment, providing peak performance and strategic alignment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SMART AI family of Ai Assistants and Copilots

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: As part of the service, we can provide a sandpit environment where we undertake prototyping of a variety of uses cases to validate their benefits to the organisation as well as carry out improvements and enhancements to your existing investment in the SMART: platform. This is hosted by ICS.AI for the duration of this service and provides a safe and controlled environment, all consumptions will be billed as it is dedicated to each customer.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 72 hour SLA between Monday to Fridays , 9am to 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 72 hour SLA for bugs

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/A hosted in Azure which is compliant
• ISO/IEC 27001 accreditation date: N/A hosted in Azure which is compliant
• What the ISO/IEC 27001 doesn’t cover: N/A hosted in Azure which is compliant
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: N/A hosted in Azure which is compliant
• ISO 28000:2007 accreditation date: N/A hosted in Azure which is compliant
• What the ISO 28000:2007 doesn’t cover: N/A hosted in Azure which is compliant
• CSA STAR certification: Yes
• CSA STAR accreditation date: N/A hosted in Azure which is compliant
• CSA STAR certification level: Level 5: CSA STAR Continuous Monitoring
• What the CSA STAR doesn’t cover: N/A hosted in Azure which is compliant
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A hosted in Azure which is compliant
• PCI DSS accreditation date: N/A hosted in Azure which is compliant
• What the PCI DSS doesn’t cover: N/A hosted in Azure which is compliant
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our SMART AI platform advances public sector efforts to combat climate change by reducing carbon footprints through digital transformation. By enabling 24/7 self-service and automating routine enquiries, our technology significantly reduces the need for physical infrastructure and associated energy consumption. This digital shift minimises the environmental impact of commuting and office operations, aligning with governmental targets to reduce greenhouse gas emissions. Travelling to clients whilst implementing solutions is kept to the minimum and when travel is required the company policy is to use public transport. 90% of other interactions are exclusively online.

  Covid-19 recovery

  In the wake of COVID-19, our SMART AI platform plays a crucial role in the recovery process by supporting resilient and flexible public services. It alleviates pressure on front-line staff by providing robust self-service options across multiple channels, 24-7, allowing users to access services without physical interaction. This capability has been essential in maintaining service continuity during social distancing measures, enhancing the public sector's ability to adapt to similar future challenges efficiently. This has been repeated in other situations where inbound demand signifcantly increases for a period of time and the platform can deal with massive spikes. Post COVID-19 examples are the Ukraine refugee crisis and more recently the cost of living crisis.

  Tackling economic inequality

  Our SMART AI platform contributes to reducing economic inequality by democratising access to essential public services. By lowering operational costs through automation and AI-driven efficiencies, public sector organisations can reallocate funds to critical services and vulnerable communities. Additionally, our technology facilitates wider access to services, ensuring that economically disadvantaged groups receive timely and equal support, thus bridging the service gap across socioeconomic statuses. When working in different parts of the Uk, our on site activivites contribute to the local eceonmy through the use of facilitites such as local, hotel, restaurants and other local services when we are onsite.

  Equal opportunity

  To enhance equal opportunity, our SMART AI platform incorporates accessibility and inclusivity at its core. It adheres to WCAG 2.1 AA standards, ensuring that our digital services are usable by people with disabilities. We extend this commitment by supporting multiple languages, which not only aids non-native speakers but also fosters inclusivity in diverse demographic settings. This approach ensures that all community members have equitable access to public services, regardless of physical ability or language proficiency.

  Wellbeing

  Our platform enhances community wellbeing by offering round-the-clock access to public services, reducing stress and improving life quality for users. By automating routine tasks, we enable public sector organisations to focus more on personalised support where it matters most, improving overall service quality and user satisfaction. Additionally, the support for multiple languages and accessible interfaces ensures that all individuals, including those facing language barriers or disabilities, can engage with services comfortably and independently.

Pricing

• Price: £12,000 to £108,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.smith@ics.ai. Tell them what format you need. It will help if you say what assistive technology you use.