Legalesign Limited


UK e-signature software for fast and efficient form/contract completion with signing, witnessing and approvals. Meets eIDAS advanced electronic signature standard. Contracts, forms and other paperwork can be completed immediately from anywhere. Comprises a web application and a API. ISO27001 certified. Offline-capable in-person/field signing app and API also available.


  • Signature, witnessing and approvals online
  • Central supervision and control of contracts
  • Realtime updates
  • Bulk send and sign
  • Offline / In-person signing app
  • Integrations / API available
  • GDPR suite
  • Suitable for organisations (teams, users and permissions)
  • Virtually and sending/signing scenario is covered
  • Non-intrusive branding


  • Advanced electronic signature
  • Full audit trails on activity
  • PDF with LTV for tamper-proofed signed documents
  • Fast contract and approvals completion
  • People can sign, witness or approve your document anywhere anytime
  • Extensive features for complex workflows
  • Deploy best practice in deployment by rolling out incrementally
  • Low risk pricing model, test and roll out.
  • Eliminate mistakes on form completion
  • Secure and centralised contract storage


£15 to £50 a user a month

Service documents

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G-Cloud 13

Service ID

5 5 9 4 7 1 2 7 2 7 8 5 0 5 2


Legalesign Limited Ben Eliott
Telephone: 01223628950

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Zapier (can link to almost any other software)
Cloud deployment model
Public cloud
Service constraints
Online only.
System requirements
  • Internet connection
  • Internet browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
As soon as possible. Typical response within 1 hour during UK business hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None. We use freshdesk chat.
Onsite support
Yes, at extra cost
Support levels
We provide best effort support during UK working house.
Additional SLA requirements can be agreed separately and may incur additional cost. A dedicated account manager is assigned.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training, online training, video webinars, email support, one-to-one setup and training support. On-site training available at additional half day/full day rate.
Service documentation
Documentation formats
End-of-contract data extraction
Export to sharepoint, or download via API, or zip export.
End-of-contract process
The contract is either monthly or annual and includes all features of the service. Additional costs may be on-site training or additional virtual training. Data export may be charged at a separate rate if a custom export is required.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Signing works on mobile. Complex admin tasks require a desktop.
Service interface
User support accessibility
None or don’t know
Description of service interface
The admin interface enables you to prepare and send your document for signing, witnessning of approval.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None. We have tested the system using accessiblity checkers.
What users can and can't do using the API
Sign up for a free trial and request an API key from the support service.
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Customisation available


Independence of resources
We are a cloud-based service and use systems that automatically scale to demand.


Service usage metrics
Metrics types
Over a selectable time period:
Send count per user
Send count per week
Pending/signed/rejected counts daily or weekly line graph
Pending/signed/rejected counts pie graph
Pending/signed/rejected % pie graph
Response rates this period and previous period line graph
Time-to-sign line graph and pie
Day/hour of signing frequency
Sent document counts split by tag
Sent document counts split by source document
Excel output of documents, status and form field contents (based on given search)
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported by Excel and Files by PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Any file

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our availability is made on a best efforts basis. You can review our availability at this web address:
Approach to resilience
We use hot and and cold back ups to ensure immediate failover availability as well as stored backups every 24 hours in the event of a disaster recover scenario.
Outage reporting
A public dashboard -

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We use a support system that requires authenticated login from staff. We have procedures to ensure the onboarding/offboarding of staff has their access created or revoked as appropriate.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The scope of the certification includes: The development of electronic signature software and document management services across all industry sectors worldwide.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use Amazon Web Services, this incldues tool for config management, and internal vulnerability/security assessment. On our internet facing systems we also deplost host intrusion detection systems which monitors service security. All software changes pass are checked and tested for any security impact via a multi-stage release and check process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use AWS inspector which is an automated vulnerability testing service for our systems (on the AWS network). Patches are made monthly. Zero day exploits, when known, are patched immediately. We get information on security threats from our operation system provider security information feed. Cyber Essentials Plus external audit performs a vulnerability test on our hardware annually.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use host intrusion detect software, AWS inspect, a web application firewall and alerting thresholds for protective monitoring. We respond as soon as we reasonably can to incidents.
Incident management type
Supplier-defined controls
Incident management approach
We have an internally managed incident management process under ISO27001. We would provide incident report on our user information channel (available through the web app) and directly to any affected customers.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We are integrating our system with a carbon offset provide (e.g. to link events on our software through to donoations to actionable climate projects. For example, a number of electronic documents being signed may lead to one or more trees being planted.
Covid-19 recovery

Covid-19 recovery

We are currently working at linking our system with the Covax donation system, so that events on our system can contribute to vaccine donations. For example, a given amount of documents signed, leads to a donation to support the Covax 'Go Give One' campaign.


We are implementing wellbeing policies to support for our staff. We provide awareness and training to staff on protecting vulnerable customers.


£15 to £50 a user a month
Discount for educational organisations
Free trial available
Description of free trial
Full use of the system for 14 days.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.