Legalesign Limited

Legalesign

UK e-signature software for fast and efficient form/contract completion with signing, witnessing and approvals. Meets eIDAS advanced electronic signature standard. Contracts, forms and other paperwork can be completed immediately from anywhere. Comprises a web application and a API. ISO27001 certified. Offline-capable in-person/field signing app and API also available.

Features

• Signature, witnessing and approvals online
• Central supervision and control of contracts
• Realtime updates
• Bulk send and sign
• Offline / In-person signing app
• Integrations / API available
• GDPR suite
• Suitable for organisations (teams, users and permissions)
• Virtually and sending/signing scenario is covered
• Non-intrusive branding

Benefits

• Advanced electronic signature
• Full audit trails on activity
• PDF with LTV for tamper-proofed signed documents
• Fast contract and approvals completion
• People can sign, witness or approve your document anywhere anytime
• Extensive features for complex workflows
• Deploy best practice in deployment by rolling out incrementally
• Low risk pricing model, test and roll out.
• Eliminate mistakes on form completion
• Secure and centralised contract storage

£15 to £50 a user a month

• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@legalesign.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

559471272785052

Contact

Ben Eliott
01223628950
sales@legalesign.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce; Zapier (can link to almost any other software)
• Cloud deployment model: Public cloud
• Service constraints: Online only.
• System requirements:
  • Internet connection
  • Internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As soon as possible. Typical response within 1 hour during UK business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None. We use freshdesk chat.
• Onsite support: Yes, at extra cost
• Support levels: We provide best effort support during UK working house.; Additional SLA requirements can be agreed separately and may incur additional cost. A dedicated account manager is assigned.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite training, online training, video webinars, email support, one-to-one setup and training support. On-site training available at additional half day/full day rate.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Export to sharepoint, or download via API, or zip export.
• End-of-contract process: The contract is either monthly or annual and includes all features of the service. Additional costs may be on-site training or additional virtual training. Data export may be charged at a separate rate if a custom export is required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Signing works on mobile. Complex admin tasks require a desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The admin interface enables you to prepare and send your document for signing, witnessning of approval.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None. We have tested the system using accessiblity checkers.
• API: Yes
• What users can and can't do using the API: Sign up for a free trial and request an API key from the support service.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We are a cloud-based service and use systems that automatically scale to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Over a selectable time period:; Send count per user; Send count per week; Pending/signed/rejected counts daily or weekly line graph; Pending/signed/rejected counts pie graph; Pending/signed/rejected % pie graph; Response rates this period and previous period line graph; Time-to-sign line graph and pie; Day/hour of signing frequency; Sent document counts split by tag; Sent document counts split by source document; Excel output of documents, status and form field contents (based on given search)
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is exported by Excel and Files by PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any file

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our availability is made on a best efforts basis. You can review our availability at this web address: https://status.legalesign.com/.
• Approach to resilience: We use hot and and cold back ups to ensure immediate failover availability as well as stored backups every 24 hours in the event of a disaster recover scenario.
• Outage reporting: A public dashboard - http://status.legalesign.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We use a support system that requires authenticated login from staff. We have procedures to ensure the onboarding/offboarding of staff has their access created or revoked as appropriate.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/11/2015
• What the ISO/IEC 27001 doesn’t cover: The scope of the certification includes: The development of electronic signature software and document management services across all industry sectors worldwide.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use Amazon Web Services, this incldues tool for config management, and internal vulnerability/security assessment. On our internet facing systems we also deplost host intrusion detection systems which monitors service security. All software changes pass are checked and tested for any security impact via a multi-stage release and check process.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We use AWS inspector which is an automated vulnerability testing service for our systems (on the AWS network). Patches are made monthly. Zero day exploits, when known, are patched immediately. We get information on security threats from our operation system provider security information feed. Cyber Essentials Plus external audit performs a vulnerability test on our hardware annually.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use host intrusion detect software, AWS inspect, a web application firewall and alerting thresholds for protective monitoring. We respond as soon as we reasonably can to incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an internally managed incident management process under ISO27001. We would provide incident report on our user information channel (available through the web app) and directly to any affected customers.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are integrating our system with a carbon offset provide (e.g. https://ecologi.com/) to link events on our software through to donoations to actionable climate projects. For example, a number of electronic documents being signed may lead to one or more trees being planted.
• Covid-19 recovery:

  Covid-19 recovery

  We are currently working at linking our system with the Covax donation system, so that events on our system can contribute to vaccine donations. For example, a given amount of documents signed, leads to a donation to support the Covax 'Go Give One' campaign.
• Wellbeing:

  Wellbeing

  We are implementing wellbeing policies to support for our staff. We provide awareness and training to staff on protecting vulnerable customers.

Pricing

• Price: £15 to £50 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full use of the system for 14 days.
• Link to free trial: https://access.legalesign.com/?q=signUp

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@legalesign.com. Tell them what format you need. It will help if you say what assistive technology you use.