Resource Guru

Resource Guru - Project Scheduling and Leave Management

Resource Guru is a team calendar for project scheduling, resource management, capacity and leave management and time tracking. Powerful reports show utilisation rates, billable vs. non-billable time, overtime, holiday and other time off. Custom filters allow you to focus on resources by "Skill", "Location", "Department" etc.

Features

• Drag and drop scheduling means booking changes are quick
• Powerful reports showing utilisation, billable vs. non-billable projects and leave
• Leave management system including personal time off, sick leave etc.
• Calendar integration with Outlook, Google, Apple and many more
• Custom fields allow you to filter your resources and bookings
• Timesheets show you planned vs actuals
• Custom availability and overtime
• Tentative and repeat bookings for added flexibility
• Clash management for bookings where there isn't sufficient availability
• Booking approvals protect your most in-demand people

Benefits

• See the big picture—who's free, who's busy and who's off
• Reports give insight into the health of your business
• Become more profitable due to increased efficiency
• Allocate time off in the context of other work
• Collaborate with the whole team with granular access permissions
• View change history with the activity log
• See your bookings on the move with mobile friendly schedule
• Clash management means nobody gets overbooked
• Boost team morale when everyone knows what they're working on
• View bookings alongside other events with calendar integrations

£2.50 to £6.65 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at percy@resourceguruapp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

559507792439965

Contact

Percy Stilwell
+44 203 608 3047
percy@resourceguruapp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Computer with a modern browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually within 1 hour between 9am - 5pm on week days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: General email support is available to all customers. Master plan customers can get phone support. Training can be arranged at an extra cost. ; ; Online - 1st hour is free. Subsequent hours - £50 per hour (+ VAT), Half day equivalent - £200 (+ VAT). ; ; On-site - Half day - £600 (+ VAT), Full day - £1,200 (+ VAT) - ; the minimum charge for on-site training is half a day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive Help Centre at help.resourceguruapp.com where we will also be adding video tutorials soon.; Demos and online training are also available and onsite training can be provided at extra cost.; We monitor user progress and send automated emails and in-app messages to help onboard them at every step of the way.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users are able to export their booking data from the reports section of the app.
• End-of-contract process: Contracts can be terminated online if the user has the appropriate account permissions. Once the contract is terminated, no further charges apply and there are no additional costs after the contract ends.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We don't have native apps yet but the software is usable on mobile devices via a mobile browser. Only some new beta features have been optimised for mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Resource Guru has a REST-style API that uses serialised JSON and OAuth 2 authentication. Users can create, read, update and delete most of the data in their accounts if they have the appropriate permissions.; ; In order to make authorised calls to Resource Guru's API, your application must first obtain an OAuth access token. To register your app go to https://developers.resourceguruapp.com.; ; Once you have authenticated, you can make changes by interacting with a comprehensive set of endpoints. Please see https://github.com/resourceguru/api-docs for details.; ; There is a rate limit - you can perform up to 33 requests per 10 second period on a registered application. If you exceed this limit, you'll get a 403 Rate Limit Exceeded response for subsequent requests.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Resource Guru contains custom fields that allow users to categorise and filter data in customised ways. For example, users can categorise and filter by custom fields like "Skill", "Department", "Location", "Permanent/Freelance" etc.

Scaling

• Independence of resources: We monitor the operating system, database and application through statsd and other services. We have monitors on critical statistics such as memory usage, disk usage, network throughput, application requests per second, database queries per second. Alerts are posted to our team as soon as thresholds are met to ensure we can take appropriate action prior to any impact on our users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can download .csv files of their booking data from the reports section.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Firewalled VPC

Availability and resilience

• Guaranteed availability: We will provide the Service with reasonable care and skill, and will make reasonable endeavours to ensure the Service is available at all times during normal working hours, except for scheduled maintenance which we will notify on the Website.
• Approach to resilience: Resource Guru is primarily hosted on Google Cloud Platform - offering a highly secure, reliable and resilient environment. Systems automatically restart when they fail and automatically scale up when necessary. The Google security model is an end-to-end process, built on over 15 years of experience focused on keeping customers safe on Google applications like Gmail and Google Apps. With Google Cloud Platform our app and data take advantage of the same security model. Our data is backed up onto encrypted, redundant block storage across multiple availability zones in our data centre using a method that allows us to perform a point-in-time recovery to any time of the day. Google Compute Engine has completed ISO 27001, SSAE-16, SOC 1, SOC 2, and SOC 3 certifications, demonstrating their commitment to information security (many Google customers use SOC 1 as an integral part of their Sarbanes-Oxley efforts and other security and compliance initiatives).
• Outage reporting: Any outages are reported on Twitter (https://twitter.com/resourceguruapp) and via email if necessary. Our uptime is normally over 99% as you can see here http://stats.pingdom.com/06usbq9nsjgl/1186322.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces and support channels are password protected with individual login accounts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 15/04/2013
• What the ISO/IEC 27001 doesn’t cover: This certification applies only to our hosting provider, Google Cloud Platform
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Unknown
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: This certification applies only to our hosting provider, Google Cloud Platform. Please see https://cloud.google.com/security/compliance/csa-star/
• PCI certification: Yes
• Who accredited the PCI DSS certification: We use Recurly which is PCI-DSS Level 1 compliant
• PCI DSS accreditation date: Unknown
• What the PCI DSS doesn’t cover: Please see https://docs.recurly.com/v1.0/docs/pci-dss-compliance
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Both the Joint-CEO and the CTO work closely together to identify and mitigate security risks. Furthermore, all employees are required to agree to our IT and Communications Systems Policy which promotes effective security practices.
• Information security policies and processes: All employees are required to agree to our IT and Communications Systems Policy which covers:; - Equipment security and passwords; - Systems and data security; - Security related to communications; - Data protection; - Monitoring; - Social media

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a system of continuous delivery and deploy code to a staging server that mirrors our production environment. This ensures that, prior to deployment, the application functions as expected through rigorous automated and manual testing. All code is subject to automated security analysis on a frequent basis. Since every change is delivered to our staging environment, we can have confidence that the application can be safely deployed to production. We use Git source control so changes can be quickly and easily rolled back if necessary.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: - We perform regular security scans using an independent, third party vulnerability scanner.; - We use automated code analysis systems to highlight any potential security threats and vulnerabilities.; - Important threats are assigned the highest priority as soon as they are identified and work begins immediately to mitigate.; - Patches are usually deployed within 24 hours depending on the complexity.; - Passwords are stored encrypted - hashed with salt using a strong hashing algorithm.; - Data is backed up frequently, stored securely on Google’s servers and features point-in-time recovery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs are monitored for patterns of usage that would indicate an attempt to gain unauthorised access to an account. Sudden abnormalities in number of unauthorised actions are monitored and raise alerts for our engineering team to respond to. We aim to respond to any compromise within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Yes, we do have pre-defined security incident procedures. Users can report incidents via email or phone. We aim to respond to any security incidents within 24 hours. If there is any significant impact on the availability of our service, we will communicate frequently with customers via email and other channels to ensure that they are fully aware of when service will be resumed. We will also ensure that details of the cause of the incident and plans to ensure it doesn't happen again are communicated to the degree that security is not compromised.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are hosted with Google which is carbon neutral https://cloud.google.com/sustainability#:~:text=Our%20most%20ambitious%20decade%20yet,carbon%2Dfree%20and%20sustainable%20systems.
• Tackling economic inequality:

  Tackling economic inequality

  We pay people the same amount regardless of where they are in the world, based on income levels anchored to NY, USA
• Equal opportunity:

  Equal opportunity

  As an inclusive workplace, everyone’s welcome at Resource Guru. We celebrate diversity. Our colleagues are comfortable being their authentic whole selves. We want Resource Guru to be one of the best places to work.

Pricing

• Price: £2.50 to £6.65 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We have a 30 day free trial with unrestricted functionality
• Link to free trial: https://secure.resourceguruapp.com/pricing-signup?signup=1

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at percy@resourceguruapp.com. Tell them what format you need. It will help if you say what assistive technology you use.