Tekwurx Limited

BMC Helix Control-M

BMC Helix Control-M integrates, automates, and orchestrates application and data workflows across complex and changing technology ecosystems. It simplifies workflow complexity and delivers a single end-to-end enterprise view from on-premises to the cloud, with interfaces for developers, IT operations, and business users.

Features

  • Build, monitor and manage batch workflows from a single point
  • Monitor workflows in real time, identify and troubleshoot workflow errors
  • Pre-define scheduling calendars, resources, events, and variables
  • Receive real-time warnings on potential or actual workflow SLA breaches
  • Run scripts or commands on UNIX, Linux, or Windows OS
  • Transfer files between physical servers, virtual machines, and the cloud
  • Run jobs on SAP R3 and Business Warehouse
  • Define Stored Procedure, SQL Script, SSIS Package, and Embedded Queries
  • Run tasks in your Big Data Hadoop cluster
  • Control-M benefits the whole organisation — developers, operations, business users

Benefits

  • Reduce costs and improve service delivery
  • Identify and resolve issues faster with historical data
  • Improve visibility and control by integrating file transfers
  • Improve critical app services by designing custom job types
  • Reduce storage and infrastructure costs
  • Reduce time to launch new applications with Jobs-as-Code
  • Reduce personnel onboarding time

Pricing

£20,000 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 5 9 5 4 3 5 8 9 7 3 5 6 4 3

Contact

Tekwurx Limited Keith Pound
Telephone: +44 208 148 3717
Email: keith@tekwurx.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times for requests are based on severity: P1 — 15 mins, P2 — 30 mins, P3 — 4 business hours, P4 — 16 business hours. Tekwurx provides annual support to suit a customer's requirements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24x7 for Severity 1 incidents
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Tekwurx has extensive experience in architecting and deploying Control-M solutions, from single installations covering a few hundred jobs through to large multi-region organisations. We focus on delivering the highest quality project for each and every client.

A typical engagement consists of:

- Initial discussion to understand the basic requirements
- Review the “as-is”
- Follow-up discussion to clarify details and agree on the scope and estimated project fees
- Deliver an in-depth workshop to better understand the details, develop the design and agree on all major elements of the project deliverables
- Produce the architecture design
- Deploy agreed design
- Undertake UAT testing and production deployment
- Create build and configuration documentation
- Provide knowledge transfer and training sessions
- Work with the customer on initial BAU remediation activities
- Provide on-going support
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Tekwurx will provide build documentation in the customer's required format
  • Microsoft Word
End-of-contract data extraction
Data may be extracted into CSV or XML format to import into other scheduling systems
End-of-contract process
There is no end of contract activity built into the price.
Tekwurx will be pleased to assist migrating data out of Control-M if required as a costed exercise

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Simplified Self-Service option for users
Simplified option for Operators to check on job progress and perform remediation actions
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Accelerate the deployment of digital services by building and deploying workflows in code.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
The BMC Helix Control-M architecture provides scalability and is used by organisations that run tens of thousands of jobs each day. Customers exceeding 50,000 executions in a single day will be required to purchase an additional production instance to accommodate this volume.

Analytics

Service usage metrics
Yes
Metrics types
The statistics and reporting utilities generate and display various statistics.

By including a utility command in the command line of a job processing definition, you can run the utility at a predetermined time or under a predetermined set of conditions without being present.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
BMC Software

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are many ways in which data can be exported, depending on user permissions. For instance, you can export job and folder definitions, which enables you to save your definitions as an XML file, and later import them to another environment. You can also use the Job and Folder File Editor tool to transfer job and folder definitions in a Workspace between environments. Exports are initiated using menu-driven commands or via the command-line interface.
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
Not applicable

Availability and resilience

Guaranteed availability
This is a function of the Cloud provider
Approach to resilience
This is a function of the Cloud provider
Outage reporting
This is a function of the Cloud provider

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
As part of the logging in process, Control-M components send user name and password information to Control-M/Server components for authentication. You can define security permissions for every Control-M component to ensure maximum security. For every Control-M component you can define the following:

- Authorization security: Defines which users are allowed to view and which operations (including data modification) that users can perform. At the Control-M/EM and Control-M/Server levels, you can define security for individual users and for groups.
- Authentication security: Defines run as user authentication for Control-M/Agent
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Please refer to the selected Cloud provider for details
ISO/IEC 27001 accreditation date
Please refer to the selected Cloud provider for details
What the ISO/IEC 27001 doesn’t cover
Please refer to the selected Cloud provider for details
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
Please refer to the specified Cloud provider
CSA STAR certification level
Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover
Please refer to the selected Cloud provider for details
AWS: https://aws.amazon.com/compliance/csa/
PCI certification
Yes
Who accredited the PCI DSS certification
Please refer to the selected Cloud provider for details
PCI DSS accreditation date
Please refer to the selected Cloud provider
What the PCI DSS doesn’t cover
Please refer to the Cloud provider for details https://aws.amazon.com/compliance/pci-dss-level-1-faqs/
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Please refer to the selected Cloud provider for details

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
This is a function of the Cloud provider
Information security policies and processes
This is a function of the Cloud provider

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This is a function of the Cloud provider
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This is a function of the Cloud provider
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This is a function of the Cloud provider
Incident management type
Supplier-defined controls
Incident management approach
This is a function of the Cloud provider

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

To support this initiative, we recruited an apprentice who will earn an IT Technical Sales Level 3 Diploma, awarded by the British Computer Society. The programme offers a previously unemployed graduate the opportunity to consolidate existing competencies and nurture additional skills, to elicit a marked improvement in the habits and practices of Sales Professionals.

Pricing

Price
£20,000 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30-day trial with no limitations
Link to free trial
https://tekwurx.com/contact-us/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.