WEHUB FUSION LTD

WeHub Clinical Integration and Interoperability Connectors SaaS

WeHub delivers clinical interoperability using pre built connector templates and orchestration. It integrates EPR APIs and messages with FHIR based applications, GP Connect, Spine, and MESH. It supports terminology mapping and semantic interoperability. Use monitoring, audit, and templates for repeatable delivery. Deploy managed SaaS or self hosted AKS. Optional consultancy.

Features

• HL7 v2, FHIR R4, IHE XDS.b support
• DICOM integration for imaging workflows and exchanges
• Pre built connector templates and integration recipes library
• GP Connect integration for primary care interoperability
• NHS Spine integrations including PDS and NHS Number validation
• MESH transport integration for secure NHS messaging
• Terminology server support SNOMED CT, dm+d, LOINC
• UCUM units support for consistent clinical measurements
• ConceptMaps, ontology, bidirectional mappings for semantic interoperability
• Monitoring, audit trails, reporting, alerting, and operational dashboards

Benefits

• Accelerate integrations using pre built templates and recipes
• Improve interoperability with standards based FHIR and HL7 workflows
• Reduce mapping errors with governed terminology and ConceptMaps
• Improve clinical data quality through validation and enrichment rules
• Increase reliability with retries, queues, and guaranteed delivery
• Speed incident response with monitoring and audit trails
• Support secure NHS messaging using MESH transport options
• Enable scalable deployments using AKS and buyer environments
• Reduce integration costs using repeatable patterns and orchestration
• Accelerate delivery with optional clinical discovery consultancy

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at medi.h@mywehub.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

559736584959138

Contact

Medi Harsini
07983234791
medi.h@mywehub.io

About the service

• Service categories:
  • Application Development and Deployment
    • Data management
      • Database management systems
        • Relational Database Management Systems
        • Low-Code Database Management Systems
        • Navigational Database Management Systems
        • Fixed Record Database Management Systems
        • Object-Oriented Database Management Systems
        • Multivalue Database Management Systems
        • Non-Schematic Database Management Systems
        • Document-Oriented Database Systems
        • Key-Accessible Database Systems
        • Graph Database Management Systems
        • In-Memory Shared Data Managers
        • Data Lake Management Systems
      • Database administration and development
        • Database Replication
        • Data Modelling
      • Data integration and intelligence
        • Data Ingestion and Transformation Software
        • Dynamic Data Movement Software
        • Data Quality Software
        • Data Access Infrastructure Software
        • Composite Data Framework Software
        • Master Data Intelligence Software
        • Metadata Management Software
        • Data Archiving and Information LifD-Cycle Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: WeHub as a cloud native SaaS platform has the following constraints apply.; ; Planned maintenance may require short service interruptions and is scheduled outside UK business hours where possible, with advance notice.; ; The service requires reliable network access to integrate with third party systems and is accessed via modern, vendor supported web browsers.; ; Where deployed within a buyer’s own cloud environment, availability and performance depend on the buyer’s cloud infrastructure, security configuration and network connectivity.; ; Integration performance depends on the availability and behaviour of third party systems outside WeHub’s control.; ; The service does not require specialist hardware or on premise infrastructure.
• System requirements:
  • Managed as iPaaS: Free Subscription with no requirements
  • Self Hosted: Containerised in Azure AKS - public, private, hybrid
  • Hybrid: Design in Wehub and run in Azure container (AzureMarketplace)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This is decided as per the SLA that is mutually agreed. Depending upon the priorities, it can vary from 30mins - 4 hrs (Business hours).; ; Weekend support can be added if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat is provided as a widget that loads after the user signs in. It is accessible via modern, vendor-supported web browsers and supports keyboard navigation, standard browser accessibility settings and screen reader interaction. Users who are unable to use web chat can access support through alternative channels.
• Web chat accessibility testing: Formal user testing with assistive technology users has not been undertaken for the web chat feature. Internal usability checks have been carried out to confirm keyboard-only access and compatibility with standard browser accessibility features. Alternative support channels are available where required.
• Onsite support: Yes, at extra cost
• Support levels: We provide complete L1, L2 and L3 managed services based on ITIL standards. Cost is based on general requirement and; Level of support required like L1, L2 & L3 We do provide; Technical, Account Manager and Support Engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon subscribing to WeHub, a Technical Account Manager will be assigned to facilitate the onboarding process. This includes delivering license keys, creating the workflows in the UAT environment and activation of the full range of features and integration of selected support options tailored to your organisation's needs.; ; WeHub provides a comprehensive suite of training and support options to ensure users can fully leverage the platform from day one:; ; Online Training: Access to a detailed online training portal, featuring a variety of modules designed to help users navigate and optimise the use of our platform.; ; Onsite Training: Available upon request, our onsite training sessions are conducted by experienced trainers who cover all aspects of implementing and managing WeHub solutions within your infrastructure.; ; And any resources needed to accelerate user proficiency and enhance the overall user experience, ensuring that your team can successfully deploy, manage, and benefit from WeHub's capabilities effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: By browsing to https://mywehub.io/documentation
• End-of-contract data extraction: WeHub offers multiple connectivity options for data extraction using both built-in and third-party ETL tools. WeHub does not store any data in a repository unless specifically requested.
• End-of-contract process: Any published workflow will revert to unpublished status and remain so until the balance is cleared.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The service is accessed through a web-based user interface, available via modern, vendor-supported web browsers.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessed through a web-based interface using modern, vendor-supported browsers. It supports keyboard navigation, standard browser accessibility features. The interface uses clear layouts and consistent navigation, and alternative support channels are available where users are unable to access specific features.
• Accessibility testing: We have not carried out formal interface testing with users of assistive technology. Basic internal checks are performed to ensure compatibility with standard browser accessibility features, and alternative support channels are available where required.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Any operation can be configured for exposure via gRPC and REST APIs. This is fully customisable and can be discussed on a project basis.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised; Users can customise workflows, integration logic, business rules, data mappings, user roles, access permissions, notifications, and environment specific configuration settings.; ; How users can customise; Customisation is carried out through the web-based interface using configuration and low-code tools. This includes visual workflow design, rule configuration, parameter settings, and connection setup, without requiring software development.; ; Who can customise; Authorised users, such as administrators or designated power users within the buyer organisation, can perform customisation based on role-based access controls.

Scaling

• Independence of resources: WeHub isolates users through tenant separation and controlled resource allocation. Workloads are rate limited and monitored, and the platform runs on Azure Kubernetes Service (AKS) with automatic scaling to handle demand, ensuring one customer’s usage does not affect others.

Analytics

• Service usage metrics: Yes
• Metrics types: WeHub provides service metrics through a built-in dashboard, giving authorised users visibility of platform usage and operational activity. Metrics include workflow executions, integration runs, message volumes, success and failure rates, processing times, and error events. The dashboard also shows usage trends over time, enabling users to monitor performance, capacity, and operational health of workflows and integrations.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: WeHub does not persist customer data by default. Data is processed in transit to execute workflows, and customers configure workflows to store data in their own chosen data stores and environments. Any transient or configuration data held by the service is protected using encryption at rest and access controls provided by the underlying cloud platform, in line with the government’s Asset Protection and Resilience principle.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No data gets stored directly in WeHub.
• Data export formats: Other
• Other data export formats: Users can store data in their own systems in any-format
• Data import formats: Other
• Other data import formats: Any common open formats including CSV,JSON,XML, and text files.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: WeHub Offerings have a 99% SLA
• Approach to resilience: WeHub's service, running on Azure Kubernetes Service (AKS), is designed to ensure resilience and high availability, leveraging Azure's robust infrastructure and redundancy best practices. Our setup includes multi-region deployment, allowing for seamless failover in the event of a regional outage, and high availability architecture, with multiple availability zones within each region to minimise the impact of localised failures. Automated scaling and load balancing help maintain performance during demand surges. Data backups and redundancy ensure that critical information is protected, with regular backups for quick recovery. WeHub's comprehensive monitoring and alerting systems detect issues in real-time, allowing us to address problems before they impact users. Additionally, we have a detailed disaster recovery plan that includes redundant infrastructure and contingency strategies to maintain business continuity. Further details about our resilience measures and data center setup are available upon request, demonstrating our commitment to asset protection and compliance with security standards.
• Outage reporting: WeHub Dashboard provides live update on the each workflow runs

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Access to the administrative dashboard is authenticated using username and password. Workflow authentication is configurable and can be tailored to end-user and system requirements, including use of customer-defined credentials, tokens, or identity mechanisms appropriate to the connected systems.
• Access restrictions in management interfaces and support channels: The WeHub platform implements role-based access controls to access admin dashboard
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essential and Cyber Essential Plus.; ; WeHub data centre is also ISO/IEC 27001 compliant
• Information security policies and processes: WeHub's information security policies and processes are designed to protect customer data and ensure compliance with industry standards. Our approach includes:; ; - Cyber Essentials Plus Certification: Validates our commitment to essential cybersecurity measures.; ; - Principle of Least Privilege: Grants users the minimum access needed for their roles.; ; - Role-Based Access Control (RBAC): Governs user access to specific resources.; ; - Data Security: Encrypts data at rest and in transit, avoiding unnecessary storage of sensitive information.; ; - Regular Security Audits: Conducted to identify and address vulnerabilities.; ; - Incident Response: Includes established escalation processes for addressing security incidents.; ; Our dedicated security team oversees these policies and conducts regular audits to ensure adherence. WeHub's security framework focuses on maintaining a secure environment through robust practices and continuous improvement.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: WeHub uses a secure software development lifecycle (SDLC) methodology and standards. An SDLC document is available upon request and under NDA.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: WeHub's vulnerability management approach focuses on early threat detection and rapid response. We use continuous monitoring to identify potential threats, scanning for vulnerabilities and unusual activity. Our team stays updated on emerging risks through security advisories and industry reports, allowing us to act quickly. When vulnerabilities are found, we prioritize them by severity and deploy patches promptly to minimize risk, ensuring our services remain secure.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: WeHub’s protective monitoring approach uses continuous surveillance to detect potential security compromises. We track user activities, system exceptions, and security events, with automated alerts to identify risks.; ; When a potential compromise is detected, our incident response team responds rapidly, following protocols to contain the threat and investigate its cause. Response time is quick, with 24/7 monitoring ensuring prompt action. This protective monitoring strategy helps maintain the security and reliability of our services.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: WeHub's incident management approach includes predefined processes for common events, ensuring efficient responses to incidents. Users can report incidents through email, phone, or our online support portal, with immediate logging and prioritization based on severity.; ; We provide incident reports to users after resolution, detailing the cause, impact, and corrective actions. This transparent process fosters trust and helps users understand how WeHub manages incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to the WeHub UAT environment for building non-production workflows is entirely free.
• Link to free trial: Mywehub.io

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: F4fd359b-ba9a-4128-91a2-e7a58080180c
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: C2ae8ce0-2e88-49f5-bc1d-c6afaab0dd71
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at medi.h@mywehub.io. Tell them what format you need. It will help if you say what assistive technology you use.