Motorola Solutions UK Limited

CAPE Drone Software Solution

Industry-leading software for remote drone operations, livestreaming and evidence capture

Features

• Sub-seconds latency livestreaming for up to 49 viewers.
• Livestream management
• Telepresence Line Of Sight (TLOS) presence up to 400m
• Beyond Visual Line of Sight (BVLOS) presence
• Geofencing
• Fixed obstacle avoidance
• Floating obstacle avoidance
• Fly to address, pin or GPS cooridnates
• Automatic Return To Home (RTH)
• Descend to minimum altitude command for all drones

Benefits

• Situational awareness in real time
• Limit livestream access to essential personnel
• Fly supported drones remotely
• Fly supported drones remotely further with appropriate waivers
• Confine operations to controlled space
• Prevent the drone from running into obstacles
• Allow the drone to flying under or over and obstacles
• Automatically fly to the scene based on available information
• Initate automatic return home after mission completion
• Drone in group to min. altitude when necessary (emergency)

£350.00 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

559827627897624

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Cape supports most DJI drones, and Parrot
• System requirements:
  • Requires supported drones
  • An iPad
  • Network access with min. 20Mbps up/down link

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Online, phone, email or onsite presence for training or to resolve any issues if it couldn't be addressed by all other methods
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training and setup available for a fee
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Email
• End-of-contract data extraction: The data (media and telemetry) can be downloaded from the cloud
• End-of-contract process: Service stops

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems: IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop (browser) provides telepresence and livestreaming only
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Pilot App for the pilot; Watch App for specators; Command for Telepresence
• Accessibility standards: None or don’t know
• Description of accessibility: By App on mobile device or desktop using the Chrome broswer
• Accessibility testing: N/a
• API: No
• Customisation available: Yes
• Description of customisation: Creating geofences and obstacles

Scaling

• Independence of resources: Load testing

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The data (media and telemetry) can be exported via the cloud
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • KML
  • MP4
  • JPEG
• Data import formats: Other
• Other data import formats: No uploads allowed

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: User auth., secure tokens, penetration testing, firewall, Cloud security monitoring
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: User auth., secure tokens, penetration testing, firewall, Cloud security monitoring

Availability and resilience

• Guaranteed availability: Availablity is dependant on Cape's cloud service providers (AWS, GCP, Twilio)
• Approach to resilience: As provided by Cape cloud service providers
• Outage reporting: Intercom, email, and sometimes direct phone calls to customers

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: They sign on using corporate email address and password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 30/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Motorola Solutions, Inc. Software Enterprise and CAPE policies, process and prcedures are aligned with ISO 27001 standards. This alignment is verified by the ISO certification avaialbe at ISO Compliance Details - https://www.motorolasolutions.com/en_us/compliance.html.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Motorola Solutions, Inc. Software Enterprise and CAPE policies, process and prcedures are aligned with ISO 27001 standards. This alignment is verified by the ISO certification avaialbe at ISO Compliance Details - https://www.motorolasolutions.com/en_us/compliance.html.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Motorola Solutions, Inc. Software Enterprise and CAPE policies, process and prcedures are aligned with ISO 27001 standards. This alignment is verified by the ISO certification avaialbe at ISO Compliance Details - https://www.motorolasolutions.com/en_us/compliance.html.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Motorola Solutions, Inc. Software Enterprise and CAPE policies, process and prcedures are aligned with ISO 27001 standards. This alignment is verified by the ISO certification avaialbe at ISO Compliance Details - https://www.motorolasolutions.com/en_us/compliance.html.
• Incident management type: Supplier-defined controls
• Incident management approach: Motorola Solutions, Inc. Software Enterprise and CAPE policies, process and prcedures are aligned with ISO 27001 standards. This alignment is verified by the ISO certification avaialbe at ISO Compliance Details - https://www.motorolasolutions.com/en_us/compliance.html.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The Drone solutions allows users to conduct local and remote piloting, livestream to anywhere in the world, capture and manage evidence-grade drone video. This reduces the requirement for people to travel so reducing the carbon emissions contribution.

Pricing

• Price: £350.00 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 to 45 days of any service level
• Link to free trial: Must be requested and setup

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.