IDEAL NETWORKS LIMITED

ThousandEyes Network Intelligence

Ideal Smart Intelligence is a cloud-delivered observability service providing end-to-end visibility across networks, applications and digital services. Using Cisco ThousandEyes SaaS, the service delivers real-time insight, performance assurance and data-driven intelligence to support resilient public sector services and Smart Building operations.

Features

• End-to-end visibility across applications, infrastructure, and networks.
• Real-time monitoring of performance metrics and system health.
• Comprehensive logging and tracing capabilities for troubleshooting.
• Seamless integration with existing monitoring tools and platforms.
• AI-driven analytics for proactive issue detection and resolution.
• Scalable architecture to support growing infrastructure demands.
• Customizable dashboards and alerts for personalized monitoring.
• Unified platform for simplified management and configuration.
• Support for hybrid and multi-cloud environments.
• Advanced security features to detect and mitigate threats

Benefits

• Proactive monitoring and management
• Reduced downtime through early detection of performance issues.
• Enhanced security posture with continuous threat monitoring.
• Improved resource utilization and optimization of IT investments.
• Access to specialized expertise in implementing and maintaining FSO.
• Scalable solutions tailored to meet specific business needs.
• Cost-effective operations with predictable monthly billing.
• Compliance with industry regulations and standards.
• Streamlined operations with automated tasks and workflows.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ideal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

559923711469953

Contact

Tim Gaynor
01273 957500
bids@ideal.co.uk

About your service

• Service categories:

  Applications

  Engineering

  • Collaborative product data management

  Other engineering

  • Engineering Support Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Visibility depends on data sources and integrations; Some features require application instrumentation; Internet connectivity required for SaaS platforms
• System requirements:
  • Endpoint Agent: Windows, OSX
  • Enterprise Agent: VMware, Hyper-V, IntelNUC, RaspberryPi, Cisco IOS, Linux, Docker
  • Cloud Agent: None - Fully SaaS solution.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response time depends on severity/priority. Response times are: P1 - 15 minutes P2 - 30 minutes P3 - 2 hours P4 - 4 hours P5/Enquiry - 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Services can be procured with vendor support services only. At an additional cost Ideal Support Services are available. This is typically a reactive support service and involves break/fix. ; As an additional cost Ideal Managed Services are available. This is typically a more proactive service and can include monitoring and management of your solution and related devices in your network.; Customers have a dedicated Ideal Service Manager who is their point of contact for all matters relating to their support and managed service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ideal supports customers to start using the service through a structured, ITIL-aligned onboarding approach designed to minimise risk and enable rapid adoption. At contract commencement, we agree a clear onboarding plan covering scope confirmation, service configuration, roles and responsibilities, and acceptance criteria. A named Service Manager acts as the single point of contact and coordinates all onboarding activities in line with ITIL practices for Service Transition and Service Design. We provide guided remote onboarding as standard, with onsite support available where required and agreed. Users are supported through a combination of structured handover sessions, role-based training, and clear user documentation. Training is delivered combining onsite sessions and remotely using online collaboration tools and is tailored to user roles, focusing on practical use of the service, key workflows, and operational best practice. Where appropriate, “train-the-trainer” sessions are offered to support internal knowledge transfer. Comprehensive user documentation is provided in digital format, including quick-start guides, configuration summaries, and operational procedures. These materials are maintained under document control and updated as the service evolves. Following go-live, Ideal provides early-life support to ensure service stability, confirm successful adoption, and address any issues promptly. Feedback is actively gathered to continuously improve the onboarding experience.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Licensing is purchased in the client's name, therefore upon the end of the contract user data, and the tenant to the cloud service remains with the customer, Ideal access to this is simply removed. Should you choose to discontinue our services, we will take all steps required to ensure a smooth handover, including providing access to or transferring any relevant software/licensing. Requests to end the service should be submitted in writing. We will then collaborate with you to establish a clear plan for the service transition.
• End-of-contract process: At the end of the contract, Ideal works with the customer to manage an orderly and controlled service exit. This includes confirmation of contract end dates, agreement of an exit plan, and support for a smooth transition of service to the customer or a replacement supplier, including the release or transfer of any applicable software licences where contractually permitted. Standard offboarding activities, including access removal and secure handling of customer data, are delivered in line with contractual and regulatory requirements. The contract price includes standard offboarding support, provision of user documentation, and assistance with data extraction using standard formats. Any additional services—such as extended support beyond the contract end date, bespoke data formats, or on-site assistance—are available by agreement and may incur additional costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All onboarding and offboarding documentation is provided in digital formats designed to be accessible, easy to use, and inclusive. Documentation is made available electronically via secure online channels and standard document formats (such as accessible PDF and Microsoft Office formats) that are compatible with commonly used assistive technologies, including screen readers. Documents are written in clear, plain English and structured using consistent headings, logical navigation, and accessible formatting to support users with different needs and levels of technical experience. Where appropriate, visual content such as diagrams is supported by descriptive text. Documentation is available remotely at all times to authorised users and can be accessed on standard devices without the need for specialist software. On request, documentation can be provided in alternative formats to support individual accessibility requirements. Onboarding and offboarding materials are version-controlled and maintained as part of Ideal’s ITIL-aligned service management processes, ensuring users always have access to the most up-to-date information. Changes to documentation are communicated clearly as part of service updates, supporting a smooth and well-managed transition both into and out of the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The ThousandEyes dashboard makes it easy for teams to understand real-time data trends, providing an at-a-glance view into the status of tests, agents, and other relevant information.
• Accessibility standards: None or don’t know
• Description of accessibility: https://www.cisco.com/c/en/us/about/accessibility/voluntary-product-accessibility-templates.html; https://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/downloads/vpats/VPAT_Cisco_ThousandEyes_July2021.pdf
• Accessibility testing: VPAT information available here: https://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/downloads/vpats/VPAT_Cisco_ThousandEyes_July2021.pdf
• API: Yes
• What users can and can't do using the API: The ThousandEyes API enables programmatic access to ThousandEyes features and data, allowing you to integrate ThousandEyes with third-party systems and automate tasks such as creating and modifying tests or retrieving test data. The ThousandEyes API is a RESTful API that uses standard HTTP methods and response codes.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: ThousandEyes provides high scalability through a cloud-native, distributed architecture featuring global Cloud Agents, containerized Enterprise Agents, and endpoint monitoring, enabling extensive visibility across hybrid/multi-cloud environments. The platform processes billions of daily metrics, allows clustering of Enterprise Agents for increased capacity, and supports scalable, re-architected endpoint monitoring for massive, distributed workforces.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides a comprehensive suite of service usage metrics designed to monitor network performance, application availability, and user experience across diverse digital environments. These metrics are captured through various agents (Cloud, Enterprise, and Endpoint) and are used to troubleshoot issues, optimize performance, and manage consumption based on a unit-based model. ; Network layer - End to end metrics, path visualisation metrics; Routing layer - BGP metrics; DNS layer - Server metrics, trace metrics; Web layer - HTTP server metrics, page load metrics, waterfall object timings, transactions, FTP; Voice layer - SIP server, RTP stream, Proxy metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Nominated users can export end user and configuration data from the service administrative interface. This can be in XML and/or PDF or via API.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Cisco ThousandEyes ensures that Data is always protected using transport layer security when transmitted over untrusted networks. There are a number of security controls applicable to data protection at rest, including physical protection, logical data access controls and segregation, access validation and audit. Endpoint Agent data is stored securely in ThousandEyes data centers.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: ThousandEyes’ information security framework is delivered in coordination with Cisco Systems and the ThousandEyes product teams. It covers organisational, physical, and technical security controls, privacy, audit, compliance, and enterprise risk management.; ; Security governance is provided by an Information Security Steering Committee (ISSC), which approves the security operating model, information security policies, and risk management approach. The ISSC also oversees the effectiveness of the Information Security Programme, including employee security awareness.

Availability and resilience

• Guaranteed availability: ThousandEyes is available 24x7 and has a status page to see real-time service availability:; https://status.thousandeyes.com/; Should the dashboard become unavailable it will not affect the performance of your network or systems, only visibility of ThousandEyes data.
• Approach to resilience: ThousandEyes operates its critical service components within leading Infrastructure-as-a-Service environments and data centres architected to robust industry standards, including redundant infrastructure elements and multiple independent network paths to support ongoing availability and continuity. Infrastructure has redundant power, connectivity, and capacity such that service delivery can be maintained even in the event of an individual component outage. Recovery planning is in place and tested, and production networks are protected against common threats such as distributed denial-of-service (DDoS) attacks to help sustain resilience under load or attack conditions.; Real time status information on service availability can be seen here:; https://status.thousandeyes.com/
• Outage reporting: Real time status information and email notifications can be found here: https://status.thousandeyes.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Segregate accessibility and provide access through clearly defined RBAC.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001:2022 Cyber Essentials+ Reporting structure - C Suite regularly reported to on adherence to process and compliance adherence.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Ideal's ITIL-aligned processes track and control all service components throughout their lifecycle, recording configuration, ownership, and relationships in a central system. Changes are submitted via a formal process and assessed for security, operational, and service impacts. Each change is approved by a designated authority before implementation. Testing, validation, and stakeholder communication ensure changes achieve their objectives without introducing new risks. Post-implementation reviews maintain traceability and service integrity, supporting consistent, secure, and reliable delivery throughout the service lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ideal follows a structured vulnerability management process to protect service components throughout their lifecycle. Potential threats are assessed through continuous monitoring, internal testing, and intelligence from trusted security sources, including vendor advisories and industry alerts. Identified vulnerabilities are evaluated for risk and prioritised based on potential impact to the service. Security patches and updates are deployed promptly according to severity, using controlled change management processes to minimise disruption. Post-deployment verification ensures vulnerabilities are addressed effectively. This approach maintains service security, reduces exposure to threats, and aligns with ITIL and industry best practices.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In addition to dashboard visibility and monitoring, continuous monitoring and alerting is available from Ideal to identify potential service compromises, including anomalous activity, configuration changes, or security alerts. Potential incidents are assessed immediately, and appropriate response actions are initiated according to severity, following ISO27001 standards and ITIL-aligned incident management procedures. Critical incidents trigger rapid escalation to minimise impact, with containment, investigation, and resolution actions documented. Post-incident reviews ensure lessons are captured, and any necessary improvements to monitoring or controls are implemented. This approach ensures timely detection, swift response, and ongoing protection of service integrity and data security.
• Incident management type: Supplier-defined controls
• Incident management approach: ITIL-aligned incident management processes ensure adherence to ISO27001 standards. Pre-defined procedures exist for common incident types to ensure rapid and consistent response. Users report incidents via a dedicated portal, email, or service desk, and all reports are logged and prioritised according to impact and urgency. Incidents are investigated and resolved promptly, with communication to affected users throughout. Post-resolution, incident reports are provided summarising cause, actions taken, and lessons learned. This structured approach ensures transparency, accountability, and continual improvement in service reliability and security.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: End User Monitoring free for 15 days - https://www.thousandeyes.com/signup/
• Link to free trial: https://www.thousandeyes.com/signup/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Friday 1 February 2019
• What the ISO/IEC 27001 doesn’t cover: N/A The entire business operations of Ideal are covered in the scope of 27001.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Monday 23 July 2018
• What the ISO 9001 doesn’t cover: N/A The entire business operations of Ideal are covered in the scope of 9001.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E8ab85a5-ade0-4040-8bc5-2fbe075c2afd
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 836195b1-7e85-4cf9-b130-aa67d8275330
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@ideal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.