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Wavenet

SD-WAN

Wavenet's SD-WAN solutions provide organisations with the ability to build networks over the top of a MPLS, Internet, private circuits broadband and wider connectivity.
This agility supports digital transformation and cloud migration for organisations, enhancing connectivity and adaptability.

Features

  • Wavenets Project, design and implementation services
  • Options for advanced security services and migration to SASE
  • Dynamic application prioritisation
  • Centralised management
  • Integrated firewall
  • Cloud-based analytics
  • WAN optimisation
  • Seamless failover
  • Traffic shaping
  • Simplified deployment - Zero-touch provisioning

Benefits

  • Optimise critical applications for performance
  • Streamline network administration for efficiency
  • Enhance security without complexity
  • Monitor and optimise performance in real-time
  • Improve efficiency and bandwidth utilisation
  • Ensure continuous connectivity for uninterrupted operations
  • Prioritise traffic for optimal performance
  • Easily expand network capabilities to new branches
  • Swift setup and configuration for rapid deployment

Pricing

£50 to £450 a device a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 5 9 9 3 6 7 1 7 9 3 9 9 1 5

Contact

Wavenet Joe Ewins
Telephone: 0333 234 0011
Email: publicsector@wavenet.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Not Applicable
System requirements
  • Licenses required
  • Stable network connectivity and Internet access
  • Adequate bandwidth for optimal performance

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Wavenet support - 1 hour response time inside core working hours 9-5 Monday-Friday UK time. Extended hours 8-8 Monday-Friday available with same SLA. Out of Hours support available with 1 hour response for critical issues. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. With further escalation points available outside of support team, to follow through with issues until resolution.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A Wavenet Consultant will work with the business to achieve the business goals and compliance requirements. They will then design, implement, test and deploy the solution. Provide onsite, online training where applicable and produce bespoke documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Upon contract termination, users can typically extract their data using the following steps:

Data Backup: Ensure all critical data is backed up from the SD-WAN solution.
Export Configuration: Utilise the SD-WAN management interface to export network configurations, policies, and settings.
Retrieve Reports: Download any performance reports, analytics data, or historical logs available from the SD-WAN platform.
API Integration: If applicable, use the API to programmatically extract relevant data and configurations.
Wavenet Support: Guidance on the best practices for data extraction and any specific procedures.

Data export: Initiate a data export.
Download Data: Once the export process is complete, download the exported data to your local storage or a designated location. "
End-of-contract process
The end-of-contract process for SD-WAN typically involves these steps:

Notification: Notify Extreme Networks of contract termination and specify the end date.
Review Contract Terms: Review contractual obligations regarding data retention, termination fees, and post-contract support.
Data Backup: Ensure all critical data stored within the SD-WAN solution is backed up securely.
Prepare Equipment: If hardware is involved, prepare it for return according to the vendor's instructions.
Terminate Services: Coordinate with Wavenet to terminate services on the agreed-upon date.
Data Extraction: Extract any necessary data and configurations from the SD-WAN solution before service termination.
Post-Contract Support: Clarify any post-contract support arrangements or requirements with Wavenet, if applicable.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Primarily designed for use on desktop and laptop computers through web browsers. However, there is a Mobile app for remote management.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
User-friendly web-based interface.
Intuitive dashboard for network visibility.
Configuration wizards for ease of setup.
Role-based access control.
Real-time monitoring and reporting.
Integration with third-party systems.
API for automation and customisation.
Mobile app for remote management.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Not known
API
Yes
What users can and can't do using the API
Service offers an API (Application Programming Interface) that allows for integration with third-party systems, automation of tasks, and customisation of network configurations. This API enables developers to interact with the SD-WAN solution programmatically, facilitating greater flexibility and control over network management
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Customisation may involve adjusting network policies, configuring application prioritisation, defining security rules, integrating with other systems through APIs, and more. The ability to customise the SD-WAN solution allows organisations to adapt it to their unique requirements and optimise network performance accordingly.

Scaling

Independence of resources
Resources are carefully calibrated according to the design and solution to effectively mitigate any potential impact on service delivery. This entails a meticulous alignment of available resources.

Analytics

Service usage metrics
Yes
Metrics types
SD-WAN solution offers comprehensive usage metrics including;
• Bandwidth utilisation,
• Application performance,
• Quality of Service (QoS),
• Traffic flows,
• Security events,
• WAN link performance,
• site-to-site connectivity,
• User activity,
• Historical data.
These metrics enable organisations to monitor network health, optimise performance, ensure security, and make informed decisions for capacity planning and troubleshooting. With insights into application behaviour, traffic patterns, and user activity, SD-WAN empowers businesses to deliver a reliable and high-quality user experience across their network infrastructure.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Extreme Networks, FortiNet

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Service has a feature to locate, export within the platform. Can export specific data such device configuration, analytics or reports.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA is dependant on the purchased level of service, device selection and solution design.
Approach to resilience
The service resiliency is provided by the Microsoft cloud architecture, this includes redundant hardware, data replication and automated integrity checking.
Outage reporting
The Microsoft 365 Service Health Portal will report any service health issues.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Conditional Access Polices are used during the user authentication process. This can involve checking the users IP address and device compliance as well as requesting 2-factor authentication.
Access restrictions in management interfaces and support channels
Roles-Based Access Controls (RBAC) are implemented to control which management portals authorised users have access to. These controls can reside within the customers environment or the Wavenet Partner Portal via Granular delegated administrative privileges (GDAP)
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
URS
ISO/IEC 27001 accreditation date
June 2023
What the ISO/IEC 27001 doesn’t cover
A10.1.2 (we do not create encryption keys)
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Crest certified (January 2024)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Wavenet is an ISO27001 certified company and we adhear to the standard, we are audited on this standard annually, Wavenet is also a CE+ certified company

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Wavenet conform to ISO2000
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Wavenet conform to and follow the NIST standard and ISO27002
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
Incident management type
Supplier-defined controls
Incident management approach
Wavenet is ISO27001 certified and we follow the playbook as part of our certification.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

At Wavenet we recognise that we are accountable to more than just our shareholders. As a large business with a significant workforce and offices nationwide, we are working hard to incorporate considerations around sustainability into every business process, reducing our impact on the world around us.

We understand our responsibility to society and the environment. Achieving the Ecovadis Gold certification validates our comprehensive approach spanning environmental concerns, ethical business practices, human rights, and sustainable procurement. Our journey towards Ecovadis Platinum by 2024 underscores our ongoing commitment to progress.

Innovation at Wavenet is synonymous with sustainability. Our product portfolio prioritises eco-conscious solutions, empowering customers to embrace sustainable technologies. Whether it's our hardware-free hosted voice systems or energy-efficient cloud computing solutions, we facilitate choices that minimise environmental impact and enhance operational efficiency. Our stringent processes ensure sustainability throughout the product lifecycle, from ethical sourcing practices to responsible disposal of legacy equipment in compliance with UK regulations.

People and processes are pivotal in our sustainability mission. Through a formal Carbon Reduction Plan, we rigorously monitor and mitigate our environmental footprint, engaging our workforce in initiatives aimed at conserving natural resources. Despite pandemic-induced reductions in business travel, we remain committed to sustainable mobility solutions. Our transition to hybrid and electric vehicles, coupled with employee incentives like the electric car scheme and Cycle to Work program, reflects our dedication to greener commuting alternatives.

Crucially, sustainability isn't just a top-down directive; it's ingrained in our corporate culture. Our workforce actively participates in planning and executing sustainability initiatives, with dedicated champions driving eco-friendly practices both in our offices and beyond. From recycling initiatives to lifestyle changes promoting environmental consciousness, our employees play a pivotal role in fostering a sustainable future, both within Wavenet and in their communities.

Covid-19 recovery

In the wake of the UK's exit from lockdown restrictions, Wavenet initiated a more flexible approach to workplace dynamics. Departing from the conventional mandate of requiring colleagues to be physically present in the office five days a week, the company encouraged a shift towards a hybrid model. Initially, colleagues were urged to return to the office for two days weekly, a measure subsequently extended to three days. This adjustment has yielded numerous benefits, notably fostering enhanced collaboration and bolstering team cohesion.

Acknowledging the concerns of colleagues hesitant to resume office attendance, Wavenet proactively conducted welfare meetings with them. These discussions served to elucidate individual apprehensions and collaboratively devise strategies to facilitate a smooth transition back to the office environment.

The employment environment has changed as the company has adopted a more flexible working style, with employees spending less hours in the office each week. This adjustment has reduced office congestion, making it easier to follow health-related social distancing guidelines. With fewer people in the workspace at once, colleagues may keep safe distances, reducing the risks of close contact. While new recruits are contractually designated the office as their permanent place of work, they are expected, in practice, to be physically present for a maximum of three days per week.

In response to the challenges precipitated by the COVID-19 pandemic, Wavenet has expanded its benefits package. Notably, the introduction of an Employee Assistance Programme underscores the company's commitment to supporting the holistic well-being of its workforce. Furthermore, recognising the importance of nurturing emerging talent and contributing to community development, Wavenet has embarked on an initiative to onboard apprentices. This endeavour not only fuels the company's growth trajectory but also offers invaluable work experience and formal qualifications to aspiring individuals seeking entry into the job market.

Tackling economic inequality

Wavenet's commitment to economic equality and social responsibility was solidified in 2023 when we became a Living Wage Employer, guaranteeing all employees a wage that aligns with the actual cost of living in the UK. This dedication was reaffirmed in May 2024 when the company implemented a 10% increase in line with rising living costs.

The Living Wage Foundation's meticulous methodology is the bedrock of our fair wage practices. Each year, they rigorously compute the cost of a standard shopping basket, encompassing essentials like groceries, energy bills, childcare, and transportation. This thorough analysis enables them to determine the actual cost of living, guiding Living Wage Employers like Wavenet in setting appropriate pay rates for our employees.

As advocates for the Living Wage movement, Wavenet and the Living Wage Foundation empower individuals and families to break free from poverty cycles and flourish with dignity. This partnership not only champions fair compensation but also encourages other businesses to adopt equitable wage practices, fostering community upliftment.

Recognising the importance of nurturing talent, Wavenet has welcomed apprentices into its ranks, providing opportunities for young individuals struggling to find their career paths. Emphasising workplace diversity, the company acknowledges the role of varied perspectives in driving growth and prosperity. With core values centred on innovation, change embracement, diversity appreciation, and social and environmental responsibility, Wavenet collaborates with clients across sectors, both large and small, to innovate products and enhancements that spur growth opportunities.

By prioritising fair compensation, talent development, and diversity, Wavenet not only upholds its values but also enhances employee motivation, productivity, and societal equity. This holistic approach underscores the company's commitment to fostering a fair and thriving workplace environment while actively contributing to broader social and economic betterment.

Equal opportunity

Wavenet proudly upholds the principles of equal opportunity employment, actively encouraging individuals from diverse backgrounds to apply for positions within the company. Embracing inclusivity, we provide support to colleagues with disabilities and long-term health issues, fostering an environment where every individual feels valued and empowered to contribute their unique perspectives and talents.

Internal progression is a cornerstone of our organisational culture, as evidenced by our practice of advertising vacant roles internally and providing comprehensive support for colleagues' career development endeavours. We prioritise the advancement of our workforce by funding qualifications and offering tailored training programs aimed at enhancing skills and competencies.

As champions for equitable compensation, Wavenet pays all employees the real living wage, above the government-mandated minimum wage, to help them afford rising costs. Our true living wage employer certification shows our commitment to economic fairness and employee well-being.

With a workforce exceeding 950 individuals, Wavenet is obligated to report and publish our annual gender pay gap, a responsibility we take seriously. Over the past year, concerted efforts have resulted in a marginal reduction of the gender pay gap, reflecting our ongoing commitment to fostering gender equality within the workplace.

Prior to commencing employment, Wavenet diligently verifies that all prospective staff are legally entitled to work in the United Kingdom, adhering to regulatory requirements and ethical standards. Our policies and procedures are meticulously crafted to ensure a non-discriminatory and respectful working environment, where every employee feels valued and safe to voice concerns without fear of reprisal.

Embedded within our organizational ethos is a steadfast commitment to ethical conduct and integrity, as outlined in the The Wavenet Code of Conduct. This commitment extends to interactions with employees, partners, and customers alike, reinforcing our dedication to upholding the highest standards of professionalism and ethical behaviour in all facets of our operations.

Wellbeing

At Wavenet, the wellbeing of our colleagues is at the heart of everything we do. We're committed to providing a supportive environment where every team member can thrive both personally and professionally. Our comprehensive range of employee benefits and schemes reflects this dedication to nurturing a holistic sense of wellbeing.

One of the cornerstones of our approach is ensuring access to top-tier healthcare through our private medical care program. This ensures that our employees and their families have access to prompt medical attention whenever needed. Additionally, our life assurance coverage offers peace of mind, providing financial security to our team members and their loved ones.

We understand the importance of work-life balance, which is why we offer a holiday buying scheme. This empowers our employees to tailor their time off to suit their individual needs, enabling them to recharge and return to work refreshed. Our cycle to work scheme not only promotes physical activity but also supports eco-friendly commuting options, contributing to personal and environmental wellbeing simultaneously.

In alignment with our commitment to sustainability, we've implemented an electric car scheme to incentivise the adoption of greener transportation alternatives, reducing emissions and supporting environmentally conscious choices.

Mental health support is paramount, which is why we've established an employee assistance programme. This confidential counselling service provides resources to navigate personal and professional challenges, ensuring that our team members feel supported and valued.

Furthermore, we've trained Mental Health First Responders in each office. These individuals are equipped to offer immediate support and guidance to colleagues in times of need, ensuring that mental health remains a priority throughout our organisation.

We also provide fresh fruit in each office, promoting wellbeing through healthy eating habits. Additionally, we welcome dogs into the office every Friday, recognising the positive impact they have on morale and stress relief.

Pricing

Price
£50 to £450 a device a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.