Peopletoo

Digital Discovery and Transformation

We help government bodies accelerate their digital ambition and improve services through technology innovation and agile delivery of digital services and modernise IT services to achieve new performance and quality levels. We help our clients equip themselves to become truly digital organisations.

Features

• Digital IT Strategy and Transformation
• Digital IT Target Operating Model
• Building and scaling Agile and DevOps ways of working
• Understanding and designing user journeys and pathways
• Single View of the Customer
• Transforming BI and analytics capability
• Developing and upskilling people

Benefits

• Embedding agile across the organisation
• Upskilling the workforce
• Improved user experience
• Best practice Target Operating Model
• More efficient services
• Reduced IT costs

£700 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@peopletoo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

560401307749273

Contact

Kate Warboys
0115 8240040
procurement@peopletoo.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our team work with the Local Authority to assess the current performance, usage and suitability of core technology systems (most being cloud based or partly cloud based) in areas such Adult Social Care, Children's Services and Asset Management and Maintenance. Once we have carried out our initial assessment and detailed ways in which the team can optimise usage of the current system, reducing hand offs, streamlining processes and facilitating increased access and data sharing. We also validate the suitability of the current system to support the current service delivery model suitability to fit strategic direction of travel. If this model is not suitable, we work with the in-house team to develop a detailed specification and to test the market for appropriate solutions. We develop a roadmap which identifies the best method and associated timescales to move away from the existing system to a more appropriate solution that better meets the service needs. There will be performance and financial benefits associated with moving to the new system and as part of our role we create the business case, project plan and associated actions to ensure that the move is a success and the benefits are realised.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our team provide flexible, tailored and cost-effective end-user training solutions. Our training packages are focused on the use of core systems within Local Government. They have proven particularly useful when Local Authorities have been implementing a new core system or upgrading an existing one. We also offer business-as-usual (BAU) refresher training solutions to existing teams looking to improve optimise usage, improve workflow . Our team of 30+ individuals have experience across all core services within Adults and Children's Services or Asset Management and Maintenance. Our packages ensure that users are fully trained on the functionality of the system and can utilise this in the most effective way. We support the optimisation of processes including reviewing forms to streamline and integrate. Our training packages ensure that local authorities achieve the full return on investment in terms of financial and performance outcomes. Our team understand the way the system works and how best to use to achieve maximum benefit. Moreover, we have a proven, tried and tested methodology for training which is replicable across different systems. We utilise a mixture of tools and methods and combine this with our expertise to ensure any new or revised processes are adopted and embedded.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If we complete a system review and establish there is a better suited solution to meet service needs, we work with the in-house team to develop a detailed specification and then test the market. Once the optimum solution is identified, we create a migration and set up plan. This can include moving from a non-cloud system to a cloud system or migrating between cloud systems. Our team will identify which is the optimum cloud solution, and then create a detailed project plan including actions, roles and responsibilities costings, timescales and the likely return on investment in terms of performance and financial outcomes. We work with the internal team to take them through the associated steps and to set up and move toward the new systems, away from the legacy system. Our team ensure that this is done with minimal disruption to the current service, we have done this for complex and high-risk services such as social care, so it is essential that the migration runs smoothly. We also have expertise in supporting teams to undertake data cleansing in the most efficient way. We work with Performance, IT and the Service to plan for data cleansing and reduce manual intervention required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our team support internal teams to ensure systems are perform well under existing workload and are suitable for the service. We assess all current features and functionality supported by a software system to ensure they are being used correctly by internal teams but also that they are operating correctly as they should. Key elements of a systems performance that we assess include its response time, reliability, resource usage and scalability. The focus of our work is to identify and eliminate performance bottlenecks, improve process efficiency, the usage and the user experience (and outputs from the system). There are four core areas of our approach to quality assurance and performance testing: Speed - Determines whether the system can respond quickly enough to meet the need of the service Scalability - Determines maximum user load the system can handle and whether this is suitable Suitability - Determines whether the system used has all necessary functionality and truly meets the needs of the service Stability - Determines if the application is stable under varying loads We can provide quality assurance and performance testing for existing systems or post migration to a new solution.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We will work with you to find the most suitable hosting for your needs. We have good relationships with a number of platform vendors . We also have expertise with configuring Amazon AWS services. For UK specific hosting we have a good working relationship with a selected few vendors but can work with any vendor.

Service scope

• Service constraints: Helpdesk support available within office hours Mon-Fri 08:30-17:30 (not including Bank Holidays)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support available within office hours Mon-Fri 08.30-17:30 (not including Bank Holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a range of support levels tailored to user needs. Helpdesk support available within office hours Mon-Fri 08:30-17:30 (not including Bank Holidays). Minimum response time of as little as 30 minutes. We provide a Business Support Manager to operate your contract and ensure our service levels are kept, and that you have regular dialogue with our team to ensure you are getting the service you require.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We have a policy to always take the greenest available ( public) ; transport options available. ; ; All staff are home based so there is very little commuter journeys ; taken- any travel is for site visits or the bi -monthly meetings. ; We use Recycle 4 Charity for all our printer consumables. ; www.recycle4charity.co.uk

  Tackling economic inequality

  Whenever we are on site or need to purchase materials/equipment ; or for our subsistence we have a policy to buy local and wherever ; possible, from local suppliers rather than national suppliers. ; For the nature of this project we will, as far as is appropriate to ; support the project objectives priorities local transport solutions and ; focus on the most deprived areas.

  Wellbeing

  Peopletoo have various health and wellbeing measures in place to ; support staff. The wellbeing officer overseas the policy and has input ; into appraisals and 1-1's as appropriate. As part of all our ; supervisions we have a ‘Temperature Check’ to see how we’re ; generally doing/feeling. ; ; This behaviour flows through with all our clients and partners. ; Formally the organsiation offers Vitality private health care – ; supporting staff with their physical and mental health. ; It should also be noted that the company has bimonthly away days ; which involves an overnight stay and a social meal out. This ensures ; that we have a level of all company down time and connection ; together every 8 weeks

Pricing

• Price: £700 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@peopletoo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.