VELRADA CAPITAL PTY LTD
Application Managed Services (AMS)
From enhancements to updates to continuous improvements. Our managed services team are experts in making sure your solution is at peak performance and future proof.
From your daily incidents through to your continuous solution improvements, we’re here and ready.
Features
- Incident and problem management
- Training, change management
- Governance reporting and meetings
- Solution Roadmap and Revie
- OneVersion update and upgrades
- Security reviews and system monitoring
- Dedicated Service Delivery Manager
Benefits
- Support reports
- Certified and experienced consultants
- Tailored support coverage
- 24 x 7 access to support portal
- Fixed costs based upon agreed number of tickets
- Service Level Performance agreed and tailored
- Variety of support plans including unlimited ticket count
Pricing
£150 to £150 a unit an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at caroline.dent@velrada.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 6 0 7 7 1 1 9 5 7 9 2 4 5 9
Contact
VELRADA CAPITAL PTY LTD
Caroline Dent
Telephone: +447964192664
Email: caroline.dent@velrada.com
Planning
- Planning service
- Yes
- How the planning service works
- For each new customer we have a separate transition-in engagement so that we can review existing documentation and prepare our own so that we are able to provide the required level of support for our clients
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training is only need on how to log support tickets through our Customer Services portal.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Azure
- Power Platform
- Dynamics 365
- Microsoft 365
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We can provide further details separately.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We have a dedicated Application Managed Services Team. Details have been included separately.
Service scope
- Service constraints
- Details have been provided separately
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This offering is specifically around support
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
1 – Critical 30 minutes Velrada will provide an interim strategy or resolution plan, within 2 hours of the incident receipt. Velrada will perform the case resolution procedure within 4 hours until case resolution
2 – High 2 business hours Velrada will provide an interim strategy or resolution plan, within 4 hours of the incident receipt. Velrada will perform the case resolution procedure within 8 hours until case resolution
3 – Normal 4 business hours Velrada will perform the case resolution procedure within 16 hours until case resolution.
4 – Low 12 business hours Velrada will perform the case resolution procedure within 32 hours until case resolution. For any modification/service request, target resolution delivery as per agreed with the Customer.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Dlcs international
- ISO/IEC 27001 accreditation date
- 14/06/2022
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Microsoft has committed to powering Azure with 100% renewable energy and achieving carbon neutrality. They also offer tools like the Azure Sustainability calculator to help organisations assess and optimise the environmental impact of their cloud workloads, promoting sustainability in IT operations.Equal opportunity
Velrada promotes inclusivity and diversity amongst its organisational culture and employees. Part of Velrada’s inclusivity and diversity approach is to strive towards gender diversity. Gender diversity goes beyond gender equality and we seek to promote an inclusive environment.Wellbeing
Velrada promotes a workplace culture and environment that prioritises the wellbeing, health and safety of our people and the communities in which we do business. This priority is promoted through focused initiatives and internal communication including; 1:1 Catch-ups, Leader Forums, our monthly all staff Town Hall events, our company newsletter, V:Insider, a dedicated area on our People Portal, V:Wellbeing, and physical activities such as weekly Fitness Sessions and wellness tools. These activities are underpinned and supported by our Velrada principles and our documented HR management system which includes our Health, Safety, and Wellbeing Policy and Management Plan and Leave Policy. Our Velrada community also participates in fundraising and awareness campaigns to promote mental health in the workplace including RUOK day.
Pricing
- Price
- £150 to £150 a unit an hour
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at caroline.dent@velrada.com.
Tell them what format you need. It will help if you say what assistive technology you use.