NETPREMACY LIMITED

Netpremacy Business Continuity / Crisis Communications Platform

Netpremacy's solution provides a robust Google Workspace-based Business Continuity solution. System maintains critical communication and collaboration during cyber attacks or platform outages. Netpremacy software handles issuing of licences, end-user credentials and communications via third party SMS platforms, automated account close-down at the end of a crisis. Allows Flex-monthly GWS billing.

Features

• Secure Google Workspace setup for emergency operations
• Self-serve portal for real-time crisis monitoring and management
• Design bespoke workflows to manage stages at your pace
• Rapidly deploy account lists at the point of crisis
• Ensure vital files are waiting for users in Google
• Pre-set communication templates to manage crisis messaging effectively
• Bi-annual expert-led tests to ensure organisational readiness
• Purpose-built online or in-person Google Workspace training
• Comprehensive technical documents owned by our delivery teams
• Choice of Bronze, Silver, or Gold support levels

Benefits

• Maintain communication if your core platform fails
• 24x7 automated move to crisis system during security breaches
• Meet complex regulatory obligations with peace of mind
• Test and refine processes through regular crisis simulations
• Flexible costs based on your organisation's user count
• Control crisis activation and monitoring at your own pace
• Critical documents remain available in a protected environment
• Gold tier delivers strictest SLAs for maximum reliability
• Integrates with Send Word Now and Twilio for SMS
• Allows monthly pay-as-you-go billing of Google Workspace licences

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

561700576324994

Contact

Andrew Eden
0113 366 2008
aeden@netpremacy.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Modern web browser (Chrome, Safari, Firefox, Edge)
  • Browser cookies and JavaScript enabled
  • Requires Windows 10 or 11, macOS, ChromeOS or Linux
  • Supports Android and IOS
  • Minimum CPU 1.4GHz 64 bit, dual/quad core recommended
  • Minimum 2GB RAM, 4 - 8GB recommended
  • Internet connectivity 1-3.2Mbps per user
  • Ownership of a registered domain name
  • DNS configured for SPF, DKIM and DMARC
  • Minimum display resolution of 1024 x 768 for desktop users

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: SLA's are available with different response times, with a P1 being a response within 1 business hour to a P4 being within 24 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P1 - 90% of calls responded to within 1 business hour. ; P2 - 90% of calls responded to within 4 business hours. ; P3 - 80% of calls responded to within 8 business hours.; P4 - Calls responded to within 24 business hours.; Costs vary depending on contract type and detail and can include access to technical account manages and support engineers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The following describes the typical onboarding process for Google Workspace, which is normally structured into a 5-day core program followed by 10 days of supplemental tips, delivered remotely.; ; Onboarding Schedule; Day 1: Setup (1 hr): Configure Chrome, Gmail, and Calendar basics.; ; Day 2: Communication (45 min): Master Google Chat and advanced Gmail features like scheduling and snoozing.; ; Day 3: Google Drive (30 min): Learn file uploading, versioning, and sharing.; ; Day 4: Efficiency (30 min): Introduction to Google Tasks, Sheets, and Slides.; ; Day 5: Productivity (20 min): Advanced inbox customization and Workspace add-ons.; ; Ongoing Support; Days 6–15 (10 min daily): You will receive a "Tips and Tricks" newsletter featuring short YouTube videos. These cover deeper insights into the entire suite, including Docs and Meet, to further refine your workflow.; ; This phased approach is designed to build user proficiency without overwhelming their schedule.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Google Workspace contract ends, organisations and individuals have several native and third-party options to ensure data portability.; ; 1. Administrative Data Export; Super administrators can use the Data Export tool within the Admin Console. This utility generates a comprehensive archive of the entire organisation's data—including Gmail, Drive, and Calendar—and stores it in a Google Cloud Storage bucket. This is the primary method for bulk extraction, though it can take up to 14 days for large datasets and is typically available once every 30 days.; ; 2. Individual User Exports (Google Takeout); If permitted by the admin, individual users can use Google Takeout to download their own data. This produces a .zip or .tgz archive of their emails (in MBOX format), documents, and settings.; ; 3. Google Vault & Data Migration Service; For compliance-heavy environments, Google Vault allows admins to export data subject to legal holds or retention rules. Additionally, the Data Migration Service (DMS) can facilitate the direct transfer of emails and files to another Workspace tenant or external provider.; ; 4. Third-Party Solutions; For more complex migrations (e.g., moving to Microsoft 365), third-party tools exist that offer automated, granular transfers that preserve folder hierarchies and permissions better than native manual exports.
• End-of-contract process: When a Google Workspace contract ends, an organisation enters a decommissioning process that impacts access, billing, and data retention.; ; Access to core services is suspended immediately. Users will no longer be able to send or receive emails via their custom domain. Whilst the Admin Console is stall accessible to manage billing or export data, end-users lose all productivity features.; ; Google does not delete user data the moment a contract expires. Instead, it enters a "grace period":; ; Reactivation Window: Organisations typically have 51 days to resubscribe and restore all data, users, and settings.; ; Permanent Deletion: After approximately 84 days, Google begins the final deletion process. Once this occurs, all emails, files, and metadata are permanently purged and cannot be recovered.; ; "Additional Google Services" usually remain accessible, provided the individual user accounts aren't manually deleted by an admin. However, if you rely on Google as an Identity Provider (SSO) for third-party apps, those logins will fail.; ; To avoid total loss, admins can use Google Takeout to export data before the contract ends or transition users to Cloud Identity Free to maintain limited access to Drive files without a paid license.; ; Support for the above can be provided at additional cost
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile apps provided by Google focus on providing access to the important elements of the solution, whilst the desktop experience provides access to every feature.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Google Workspace API is a comprehensive suite of RESTful interfaces and developer tools designed to programmatically access and automate Google’s productivity services. It allows developers to integrate core applications—such as Gmail, Drive, Calendar, Sheets, Docs, and Meet—directly into third-party software or custom enterprise workflows.; ; The platform primarily operates through two channels:; ; REST APIs: These enable external applications to perform complex data operations, such as synchronizing files, managing email threads, or scheduling video conferences.; ; Google Apps Script: A low-code, JavaScript-based platform for building custom add-ons, automating repetitive tasks, and creating unique functions within the Workspace UI.; ; Furthermore, the Admin SDK provides specialized APIs for IT administrators to manage users, security settings, and organizational audits at scale. By leveraging these tools, businesses can bridge the gap between their proprietary systems and Google’s collaborative ecosystem, driving efficiency through automated data exchange and tailored productivity solutions.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Google Workspace is highly customizable, allowing organizations to tailor the suite to their specific branding, workflows, and technical needs.; ; 1. Visual Branding; Administrators can replace the Google logo with a company logo, set up professional custom email signatures, and use Google Sites to build branded internal wikis or project hubs.; ; 2. Automation & Custom Apps; Google Apps Script: A low-code platform to automate repetitive tasks (e.g., auto-generating Docs from Sheets) or create custom functions.; ; AppSheet: A no-code tool to build mobile and web applications directly from your Workspace data without writing code.; ; 3. Third-Party Integrations; The Google Workspace Marketplace offers thousands of apps (like CRM tools, Zoom, or Trello) that plug directly into Gmail, Calendar, and Drive to centralize your workflow.; ; 4. Administrative & AI Controls; The Admin Console allows for granular control over security policies, organizational units, and tool access. Additionally, users can now customize Gemini AI settings to summarize emails, draft content, or automate meeting notes via the "Attend for Me" feature.

Scaling

• Independence of resources: Google Workspace provides resource independence through a multi-tenant architecture that logically isolates data on shared physical infrastructure.; ; Each organisation operates within its own logical silo, secured by unique tenant identifiers and Identity and Access Management (IAM). This ensures that files, emails, and configurations remain strictly partitioned, preventing unauthorised cross-tenant access.; ; Furthermore, administrative boundaries allow organisations to independently manage their own security policies, data residency, and encryption keys. This ensures that one tenant’s environment remains entirely separate and secure from others, providing the benefits of a private cloud with public cloud scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: Google Workspace usage metrics are primarily obtained through these four methods:; ; Google Admin Console: Access the Reporting section for pre-built visual dashboards covering app usage, storage, and security trends.; ; Admin SDK Reports API: Programmatically retrieve granular user-level and customer-wide activity data or audit logs for custom integrations.; ; BigQuery Export: Enable automatic log exports to BigQuery for advanced SQL analysis and long-term data retention.; ; Google Cloud Console: Use Cloud Logging and Monitoring to track technical API metrics like traffic, error rates, and latency.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Google Workspace users and administrators export data through three primary methods:; ; Google Takeout: Individual users can archive and download their personal data (Gmail, Drive, etc.) as ZIP or TGZ files via takeout.google.com.; ; Admin Data Export: Super admins can export the entire organization’s data to a Google Cloud Storage bucket directly from the Admin console.; ; Google Vault: Admins use this for eDiscovery and compliance, searching for and exporting specific data records.; ; Users can also download individual files directly from apps or utilise third-party tools for automated, scheduled backups.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ZIP
  • TGZ
• Data import formats:
  • CSV
  • Other
• Other data import formats: Google Workspace Migration Service

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Google Workspace Service Level Agreement (SLA) guarantees a Monthly Uptime Percentage of at least 99.9%. ; ; If Google fails to meet this threshold, customers are eligible for Service Credits, which are typically applied as extra days of service added to the end of a contract or as a monetary credit for monthly billing users.; ; Service Credit Tiers; The amount of credit depends on the actual uptime recorded during a calendar month:Monthly Uptime PercentageService Credit (Days of Service)99.0% – < 99.9%3 days95.0% – < 99.0%7 days< 95.0%15 days; Key Conditions; Downtime Definition: Downtime is generally defined as a period where the "user error rate" across a domain exceeds 5%, measured by server-side logs.Claim Window: Credits are not automatic. You must request them by opening a support case within 30 days of the end of the month in which the downtime occurred.Exclusions: The SLA typically excludes issues caused by factors outside Google’s control, third-party software, or Alpha/Beta features.
• Approach to resilience: Google Workspace is engineered for resilience through a cloud-native, distributed architecture that eliminates single points of failure. Unlike legacy suites, Workspace operates without local software, ensuring that security patches and system updates are applied globally and instantaneously.; ; 1. Data Redundancy and Availability; Data is not stored on a single server or in a one-size-fits-all database. Instead, Google utilizes Spanner, a globally distributed database that provides high availability and strong consistency. Your data is fragmented, encrypted, and replicated across multiple geographic regions. If a data center faces an outage, traffic is automatically rerouted to a functional node without user disruption, supporting a 99.9% uptime SLA.; ; 2. Zero-Trust and AI-Driven Defense; Resilience also means surviving cyberattacks. Google Workspace employs a Zero-Trust security model, where every access request is verified based on identity and device health.; ; Stateful Tokens: Sessions are cryptographically bound to specific devices.; ; AI Filtering: Centralized machine learning models analyze billions of signals to block 99.9% of spam, phishing, and malware before they reach the inbox.; ; 3. Proactive Business Continuity; For 2026, Google provides specific Business Continuity tiers. These offer "hot" standby environments that allow critical teams to maintain communication and document access even during rare, large-scale service disruptions.
• Outage reporting: Google Workspace outages are primarily reported and tracked through the official Google Workspace Status Dashboard. This public-facing tool uses color-coded indicators—green for available, orange for service disruptions, and red for full outages—to provide real-time updates on core services like Gmail, Drive, and Meet.; ; For more granular data, administrators use the Personalised Service Health dashboard within the Google Admin Console. This provides tailored alerts regarding incidents specifically affecting their organisation's projects and regions.; ; Key Reporting Channels:; Official Dashboard: Provides a chronological timeline of incidents, including "Summary," "Symptoms," and "Workarounds."; ; Admin Console: Administrators can report unlisted issues directly by clicking "Get help" and using the support concierge to open a ticket.; ; Automated Alerts: Users can subscribe to RSS or JSON feeds and configure system-defined rules to receive email or mobile notifications the moment a status change is published.; ; Community Reporting: Third-party platforms like Downdetector and StatusGator often serve as early-warning indicators, aggregating user-submitted reports before Google’s engineering teams officially acknowledge an issue.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: To secure management interfaces like the Admin Console, access is restricted through Role-Based Access Control (RBAC), adhering to the Principle of Least Privilege. Enhanced security is enforced via Multi-Factor Authentication (MFA) and Context-Aware Access (IP/device-based restrictions). For support channels, Access Transparency provides logs of all Google personnel actions, while Access Approval allows administrators to explicitly grant or deny Google staff access to customer data during support requests, ensuring robust data sovereignty and auditability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Google operates under a "secure-by-design" framework, adhering to global standards such as ISO/IEC 27001, 27017, 27018, 27701 and SOC 2/3 reports.; ; Reporting Structure; Security is governed by the Office of the CISO, which oversees dedicated teams for threat intelligence, incident response, and privacy. This structure reports directly to Google Cloud’s executive leadership, ensuring security is prioritised at the highest level.; ; Processes & Enforcement; To ensure policies are followed, Google employs a multi-layered approach:; ; Zero Trust Enforcement: Access is never assumed. Context-Aware Access dynamically verifies identity, device health, and location before granting access to data.; ; Automated Monitoring: The Security Center and Alert Center provide real-time visibility into potential threats and policy violations, often triggering automated remediation.; ; Data Protection: Automated Data Loss Prevention (DLP) policies prevent the unauthorised sharing of sensitive information.; ; Independent Audits: Annual third-party assessments verify that internal controls remain effective and compliant with international regulations (e.g., HIPAA, GDPR).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Google Workspace employs a phased change management methodology—Excite, Enable, Expand, and Embed—to manage transitions. Configuration components are tracked throughout their lifecycle via Admin Audit Logs and the Workspace Events API, which provide a permanent, searchable record of every administrative modification.; ; Security impact is assessed through the Security Center and Security Investigation Tool, which evaluate changes against data loss prevention (DLP) and identity benchmarks. Administrators use the Security Health dashboard to identify potential risks or misconfigurations in real-time. This process is governed by internal secure development controls and validated by SOC 2 and ISO 27001 audits.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Google Workspace employs a secure-by-design approach, utilising automated scanning and the AI-driven Security Command Center to assess threats. Vulnerabilities are identified through internal research and the Project Zero team. For its services, Google typically adheres to a 90-day disclosure window but prioritises rapid patching, often deploying fixes for zero-day exploits under active investigation within seven days. Threat intelligence is sourced from the Google Threat Intelligence ecosystem, which synthesizes real-world data from Mandiant’s frontline investigations, VirusTotal’s massive malware database, and telemetry from billions of global users to proactively neutralise emerging risks.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Google Workspace identifies compromises using AI-powered anomaly detection, automated log analysis, and behavioral signals (e.g., suspicious logins or mass file downloads). Threats are surfaced in the Alert Center for immediate triage.; ; When a compromise is found, Google initiates a structured response: administrators can suspend accounts, revoke OAuth tokens, and reset credentials to isolate the threat. High-severity incidents trigger a coordinated investigation by Google’s security teams.; ; Response speed is maximised through near real-time automated blocking (stopping 99.9% of phishing) and instant alerts, enabling organisations to mitigate risks before data exfiltration occurs.
• Incident management type: Undisclosed
• Incident management approach: Google Workspace follows the Incident Management at Google (IMAG) framework, a structured process based on the Incident Command System. It utilizes pre-defined playbooks and automated "curated detections" for common events—such as service outages or security threats—to ensure rapid, consistent mitigation.; ; Administrators report incidents via the Google Admin Console through support cases, 24/7 chat, or phone. Users can also monitor and report disruptions via the Google Workspace Status Dashboard. Following major incidents, Google provides Post-Incident Reports (RCAs) detailing the root cause and remediation, typically published on the status dashboard or provided directly upon request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 7%
• Between £250,000 and £500,000: 7%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 13%
• Between £2,500,001 and £5,000,000: 16%
• Over £5,000,001: 19%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4ffa49d8-1eef-4a7a-95a0-4352562eabdf
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.