INSIGHT DIRECT (UK) LTD

AWS CloudOps Assessment Service

Insight's AWS CloudOps Assessment Service is designed to support organisations with reviewing their AWS environment to ensure it follows AWS’ best practices. The service is a focused assessment aligned to the AWS Well-Architected Framework – it provides an actionable and costed remediation plan for optimising an organisation’s AWS environment.

Features

• AWS Well-Architected best practices
• Operational Excellence best practices
• Security best practices
• Reliability best practices
• Performance Efficiency best practices
• Cost Optimisation best practices
• Sustainability best practices
• Networking best practices
• Understand design principles that guide the use of AWS services

Benefits

• Technical optimisation recommendations
• Cost management and optimisation recommendations
• Implement an architecture that will deliver business objectives
• Secure AWS Foundation
• Accelerate Cloud Adoption
• Technical remediation plan
• Technology governance
• Portfolio management
• Align with design principles of the AWS Well-Architected Framework
• Learn Best Practice

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

561735458265297

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Bare metal
  • Container and serverless engine compute
  • Arm-based instances
  • Other non-x86 instances

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs
  • APUs

Service scope

• Service constraints: No constraints. The AWS assessment service is available in two sizes - standard and advanced. This is based on the Client's requirements and the complexity of the in-scope workloads.
• System requirements:
  • Install AWS discovery tool to support the assessment
  • Client provisioned access to the AWS Environment
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: If Insight Managed Services is adopted by the customer then:; All Service Requests (Advice and/or Guidance) are dealt with in UK Business Hours (Mon-Fri 08:00-17:00, excluding Bank and Public Holidays), Priority 1 and Priority 2 incidents will be handled 24/7. Priority 3 and Priority 4 incidents will be handled in UK Business Hours.; ; Response times for INCIDENTS are as follows: - P1 in 15 minutes, P2 in 30 minutes, P3 in 4 Business hours, P4 within 24 Business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: If Insight’s AWS Managed Services is adopted by the Client, then:; All Service Requests (Advice and/or Guidance) are dealt with in UK Business Hours (Mon-Fri 08:00-17:00, excluding Bank and Public Holidays).; ; Priority 1 and Priority 2 incidents will be handled 24/7. Priority 3 and Priority 4 incidents will be handled in UK Business Hours.; ; Response times for INCIDENTS are as follows: - P1 in 15 minutes, P2 in 30 minutes, P3 in 4 Business hours, P4 within 24 Business hours.; ; The monthly charges for Insight's Managed services is based on a percentage of the AWS Monthly Consumption charges. ; ; Following the delivery of the AWS assessment services and formal handover of the output report, Insight Consultancy Hours can be purchased, as required. Insight will work with the Client to identify problems and determine whether the issue can be resolved without AWS support. If not, then Insight and can raise support ticket with AWS or guide the Client to raise a support ticket directly.; ; As standard, Insight will provide an Account Manager and a Technical Solution Leader to support the Client with their technology and services requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Insight’s professional services are delivered as a two-way consultative engagement and engineered to deliver the scoped project, business outcomes and objectives for the Client.; ; The standard delivery process involves the following project phases:; • Project Mobilisation; • Discovery & Assessment; • Solution & Servies Design; • Solution Implementation; • Documentation & Knowledge Transfer; • Project Closure; ; As part of the Project Mobilisation a project kick-off workshop will held with all the project stakeholders from Insight and the Client. The output from this workshop will be a project plan covering the in-scope activities, any dependencies, risks & challenges, alignment of resources to tasks, the overall project timeline and next steps.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
  • Powerpoint
  • Visio
• End-of-contract data extraction: All data collated as part of the service will be provided back to the Client. Any data held by Insight can be deleted upon request.
• End-of-contract process: Once this Azure Consultancy Service has been delivered, there is no obligation for the customer to retain Insight's Services beyond consultancy engagement.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: The AWS web interface is the AWS Management Console - it allows users to provision, configure, monitor and manage AWS resources. Users can centrally manage their AWS services, identity & access, networking security and cost & billing.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Not Applicable.
• API: Yes
• What users can and can't do using the API: AWS provides several APIs and tools to provision resources programmatically, primarily through the AWS Cloud Control API, the AWS SDKs, or a combination of Amazon API Gateway and AWS Lambda.; ; AWS Cloud Control API is the recommended, uniform API for managing the lifecycle of supported AWS and third-party resources using a standardised set of API operations.; ; Custom REST API via Amazon API Gateway and AWS Lambda is used to build external-facing REST APIs using Amazon API Gateway, which triggers an AWS Lambda function to perform the actual provisioning (often using AWS CloudFormation or the AWS SDK within the function).
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Other
• Other API automation tools:
  • AWS Systems Manager (SSM) Automation
  • AWS CloudFormation
  • AWS Step Functions
  • AWS Lambda
  • Amazon API Gateway
  • AWS CodePipeline/CodeBuild
• API documentation: No
• Command line interface: No

Scaling

• Independence of resources: Dedicated consultancy resource(s) will be assigned to deliver this service. Any discovery tools deployed will be dedicated to the Client.; ; From a platform perspective, as a multi-tenant model, AWS enables multiple user workloads sharing the same physical hardware to achieve economies of scale.; ; To manage performance and security in this shared model, AWS logically isolates each the user’s virtual machines at the hypervisor layer and isolates network traffic with boundaries, and network packet filters. Resource governance is enabled to prevent any single user's heavy usage from overwhelming shared resources and impacting other users.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Where Insight’s AWS Managed Services is adopted by the Client, Insight will manage communications via ServiceNow, which is the service’s IT Service Management (ITSM) solution.; ; Communications will include usage service limits, incident management, requests/tasks management, problem management and change enablement.
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Database Metrics
  • Application Metrics
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: AWS employs robust, multi-layered approaches to protect data at rest, which is physically stored in databases, on disks and in storage containers.; ; This is covered through strong encryption by default using industry-standard encryption algorithms, key management to control encryption keys, and physical security measures with surveillance, and access logging to protect the underlying hardware where the data resides.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Backup and recovery

• What’s backed up:
  • Compute including Virtual Machines
  • Storage
  • Databases
  • Files & Folders
  • Amazon EKS
• Backup controls: As part of AWS deployment projects, Insight will scope, design and implement a backup solution for the services deployed.; ; This will allow users to implement backups plans, initiate one-off on-demand backups, and also monitor and report on the backup job status.; ; The backup solution will enable users to complete test & production restores of the backed up resources by selecting a recovery point, and initiating restore process to a new location or back to the original source.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Where a network connection is required between the buyer's network and AWS, then AWS Direct Connect can be provisioned.; ; AWS Direct Connect provides a dedicated network connection between an organisation's data center and AWS. This connection is isolated from the public internet and provides a secure, high-speed connection for data in transit.; ; This can be configured with IPSec VPN, MacSec or 3rd party solution to provide encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: AWS uses a combination of encryption, network isolation, secure protocols, and managed services to protect data in transit and ensure the security and privacy of customer data.

Availability and resilience

• Guaranteed availability: This service does not offer a specific Service Level Agreement (SLA) as it is not a standalone service. However, AWS provides SLAs for the individual services and resources that are used to build and operate a Landing Zone environment.; ; For example, AWS provides SLAs for services such as Amazon EC2, Amazon S3, and Amazon RDS, which are commonly used in a Landing Zone environment. These SLAs provide guarantees around service availability, performance, and other metrics.; ; In addition to SLAs, AWS provides a variety of support options for customers using AWS services. These support options range from basic documentation and forums to 24/7 technical support and dedicated technical account managers.; ; Overall, customers can rely on the SLAs and support options provided by AWS for the individual services and resources used in their Landing Zone environment to ensure high availability, performance, and reliability.
• Approach to resilience: AWS Datacentres are designed to be resilient by incorporating best practices and design patterns that help ensure high availability, fault tolerance, and disaster recovery. ; ; The datacentres use a multi-Availability Zone (AZ) architecture to ensure high availability and fault tolerance. This means that resources are deployed across multiple AZs to ensure that if one AZ experiences an issue, then the resources will be automatically failed over to another AZ.; ; By leveraging these design principles, Insight supports organisations with deploying and operating an AWS environment that is resilient and can withstand unexpected events or disruptions. Any business-critical workloads will be designed and deployed high availability and resilience in mind.
• Outage reporting: AWS does not report outages directly, as it is not a standalone ; service. However, AWS provides several services that can be used to monitor and report outages in an AWS environment. ; ; By adopting these services, organisations can stay informed about the health of their AWS environment and take proactive steps to ensure high availability, reliability, and performance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Access is restricted by allocation of AWS Roles against users, which define which AWS services a user can access.; ; MFA is configured for all Admin / Mgmt access.
• Access restrictions in management interfaces and support channels: Access is restricted by allocation of AWS Roles against users, which define which AWS services a user can access.; ; MFA is configured for all Admin / Mgmt. access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: AWS provides several methods for authenticating management access, primarily through AWS Identity and Access Management (IAM) and, as a best practice, AWS IAM Identity Centre.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, I27002, 27017, 27018, 27701; UK National Cyber Security Centre (NCSC) 14 Cloud Security Principles; SOC 1, SOC 2, and SOC 3; GDPR; PCI DSS; NIST Frameworks (CSF, SP 800-171, 800-53).
• Information security policies and processes: Insight places a high level of importance on the security and protection of personal and sensitive information shared with us by customers and our teammates. To this end, we have implemented a holistic information security program, which we continuously refine, revise, and augment based on our customer needs, applicable regulatory requirements, and identified security risks. ; Our information security management system includes 41 policies with associated procedures and guidelines, and is delivered, reviewed and monitored by:; - Enterprise Risk Management Board: determines the risk appetite for our organisation based on the direction of the Board of Directors. ; - Information Security Team: provides technical oversight; reviews our risk profile and ensures risks are appropriately accepted, mitigated, or transferred; are responsible for operational coordination of security program and reporting performance; provides training and awareness to our teammates.; - Business Management Team - implements and maintains Information Security safeguards to ensure assets sustain confidentiality, integrity and availability to facilitate reliance on assets to meet business objectives.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A Change Request would be raised via Insight's Change Management System. ; The created CR would be reviewed and approved internally.; The Request would then be sent to the Client contact for approval.; Once approved, the change would be implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS complies with several vulnerability management processes to ensure the security of its cloud infrastructure and services. These include:; ; Vulnerability scanning: AWS performs regular vulnerability scans of its cloud infrastructure and services.; ; Patch management: AWS maintains a process to ensure that security patches and updates are applied.; ; Incident response: AWS has a process in place to quickly respond to security incidents and mitigate any potential impacts.; ; Penetration testing: AWS conducts regular testing to identify potential vulnerabilities and ensure that its security controls are effective.; ; Compliance standards: AWS complies with several compliance standards, such as PCI DSS, HIPAA, and ISO 27001.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: AWS collects and stores logs from its cloud infrastructure/services, and uses automated tools and processes to analyze the logs for potential security threats.; ; AWS uses intrusion detection systems (IDS) to monitor its cloud infrastructure and services for potential security threats, such as unauthorized access attempts or malware infections.; ; AWS uses threat intelligence to identify potential security threats and stay up-to-date on the latest security trends and vulnerabilities.; ; AWS has an incident response process to quickly respond to security incidents and mitigate any potential impacts. This includes a dedicated security team that is available 24/7 to respond to potential security incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: AWS has an incident response plan in place that outlines the steps to be taken in the event of a security incident or service disruption.; AWS uses a variety of tools and processes to detect potential security incidents or service disruptions, including automated monitoring and alerts, intrusion detection systems, and threat intelligence.; AWS communicates with customers and stakeholders in the event of a security incident or service disruption, providing regular updates and status reports.; AWS conducts post-incident reviews to identify areas for improvement and take corrective action to prevent similar incidents from occurring in the future.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: From a platform perspective, as a multi-tenant model, AWS enables multiple user workloads sharing the same infrastructure to achieve economies of scale.; ; To manage performance and security in this shared model, AWS logically isolates each the user’s virtual machines at the hypervisor layer and isolates network traffic with boundaries, and network packet filters. ; ; Resource governance is enabled to prevent any single user's heavy usage from overwhelming shared resources and impacting other users.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: AWS is not a formally a participant in the voluntary EU Code of Conduct for Energy Efficient Datacentres program, but its datacentres do implement many of the initiative's recommended best practices, including:; • Aims for net-zero carbon by 2040 and 100% renewable energy match.; • Achieved a global PUE of 1.15 in 2024, better than the industry average of 1.25.; • Uses innovative cooling systems, custom hardware (like Graviton processors), and high-utilisation server virtualisation.

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: AWS funding is available to support towards the delivery of the service - subject to approval.

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Digital Marketplace

  Baseline Pricing - Web link

  https://www.gov.uk/digital-marketplace

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.

  -

  Additional sources of cost reduction

  Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Digital Marketplace

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.

  -

  Additional sources of cost reduction

  Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: G-Cloud Digital Marketplace
• Baseline Pricing - Web link: https://www.gov.uk/digital-marketplace
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.
• Additional sources of cost reduction: Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: G-Cloud Digital Marketplace
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.
• Additional sources of cost reduction: Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  AWS

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/partners/001E000000UfalBIAR/Insight%20Enterprises

  Organisation 2

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/8bc78177-662b-440b-ae00-bbc5bf193536/overview

  Organisation 3

  Organisation name

  Google

  Website address/upload for organisation

  Website address

  Website address

  https://cloud.google.com/find-a-partner/partner/insight-direct-uk-ltd

  Organisation 4

  Organisation name

  Salesforce

  Website address/upload for organisation

  Upload

  Upload

  Provided

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.