NYMO GROUP LTD

Nymo SocialCare

NYMO Social Care is a secure digital platform for care providers to manage assessments, care plans, medication, visits, and evidence recording in one place. The system improves compliance, reduces paperwork, and empowers carers with mobile access. Real-time reporting supports safer, person-centred care and regulatory adherence across services.

Features

• Digital care plans stored securely in the cloud.
• Real-time reporting with dashboards and analytics.
• Mobile documentation for carers during visits.
• Digital MAR and medication tracking.
• Smart rota and visit scheduling.
• Real-time incident logging and alerts.
• Encrypted cloud data storage.
• Role-based access permissions.
• Digital document and evidence management.
• AI insights for risks and compliance.

Benefits

• Reduce paperwork with digital care records.
• Improve compliance using automated alerts.
• Schedule visits faster with smart rotas.
• Strengthen safeguarding with instant incident logging.
• Save time with automated reporting tools.
• Enhance care quality with real-time monitoring.
• Manage services remotely from anywhere.
• Increase record accuracy using digital forms.
• Support carers working in the community.
• Keep families informed using secure communication.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

561949692075311

Contact

Amir Rashid
07887777040
tenders@nymogroup.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Business Intelligence
        • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NYMO Social Care is cloud-hosted and requires secure internet connectivity for full functionality. Planned maintenance updates are scheduled during low-impact periods and communicated in advance. Some features, such as mobile documentation, require compatible iOS or Android devices. Integrations with external systems may depend on the availability and uptime of third-party services. Offline access is limited to selected functions.
• System requirements:
  • Modern web browser such as Chrome or Edge required.
  • Reliable internet connection for real-time features.
  • IOS or Android device for mobile access.
  • Enabled cookies for secure authentication processes.
  • JavaScript enabled for full application functionality.
  • Updated operating system for security compliance.
  • Screen resolution supporting responsive web interface.
  • Secure Wi-Fi or network connectivity recommended.
  • User accounts created by organisation administrator.
  • Optional external system access requires granted API permissions.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We typically respond to queries within 4 business hours during weekdays (Monday to Friday, 9:00 AM - 5:00 PM). For inquiries received over weekends, responses are provided by end of the next business day (Monday). Support outside of these hours can be arranged through premium support options, ensuring faster response times. For urgent issues, customers can reach out via the support hotline, where responses are prioritized.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: NYMO Social Care offers two structured support plans designed to meet different service needs:; ; Standard Success Plan (included as 15% of Total Annual Subscription Fee):; This plan guarantees 99.5% availability and provides email and ticketing support during business hours (9 AM – 5 PM, Monday to Friday). It includes basic troubleshooting, onboarding guidance, and assistance with core features. Support is provided via email or web chat, with typical response times within 24 hours.; ; Premier Success Plan (25% of Total Annual Subscription Fee):; This plan guarantees 99.9% availability and includes a named Technical Account Manager and cloud support engineer for personalised assistance. You receive priority response within 4 hours for critical issues, along with 24/7 support via email, phone, and ticketing. The plan also includes quarterly service reviews, performance reporting, and priority access to system enhancements, integrations, and security updates.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a comprehensive onboarding and learning programme delivered through a combination of:; ; Online training sessions; ; Guided remote onboarding workshops; ; Interactive e-learning modules; ; User documentation and video tutorials; ; Email and ticketing support; ; Telephone support; ; The NYMO Social Care onboarding team manages the full implementation process using a structured project plan, ensuring each service is configured correctly, staff are trained, and compliance settings are in place. The onboarding journey typically includes the following key stages:; ; Stage 1 – Requirements and configuration planning; Stage 2 – Environment setup and data import; Stage 3 – User access and role configuration; Stage 4 – Training and onboarding sessions; Stage 5 – Go-Live and post-implementation support; ; All users receive access to documentation, training resources, video guides and helpdesk support. Optional onsite training can be provided for larger organisations or multi-site deployments.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract period, the customer (as Data Controller) can request a full export of their data. Upon request, NYMO Group Ltd will securely extract and provide all customer data in industry-standard formats such as CSV or JSON. Data will be transferred using secure encrypted methods. We also support structured extraction of documents and records where required. After confirmation of successful transfer, data will be securely deleted in line with contractual and statutory requirements, unless the customer requests temporary retention for transition purposes.
• End-of-contract process: At the end of the contract, NYMO Group Ltd provides the customer with a complete export of their data in a standard encrypted format. This export is included in the cost of the annual subscription. On request, we can support additional data formats or structured data migration to another system, however these may incur additional costs depending on the complexity and destination requirements. Following confirmation that the customer has received and validated the data, we securely delete any remaining copies in line with contractual obligations and data protection legislation, unless temporary retention has been formally agreed to support transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes. NYMO Social Care is fully designed for use on both mobile and desktop devices. The desktop version provides full functionality including detailed care planning, reporting, dashboards, configuration, and integrations, while the mobile app is streamlined for carers to record evidence, update plans, manage visits, and receive notifications in the field. Some advanced reporting and administrative functions remain desktop-only, however both platforms sync in real time for a consistent experience.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Yes. NYMO Social Care provides a RESTful API that enables authorised systems to securely exchange care records, visit data, user details, and reporting information. Organisations can configure integrations and authenticate access using API keys issued through the administration portal. The API allows retrieval and updating of selected data such as service user information, visit outcomes, and incident records. Certain administrative actions such as user management, role permissions, and system configuration must be completed within the main platform for security reasons. API usage is subject to rate limits and requires appropriate permissions set by the organisation administrator.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We ensure users are not impacted by the demand of others through proactive resource monitoring and scaling. Our platform uses automated cloud infrastructure monitoring tools to detect and address resource utilization thresholds. If demand spikes, resources such as processing power, memory, or storage are automatically scaled to maintain performance. Regular load testing and system optimization further ensure that peak usage does not affect performance. Additionally, we employ failover mechanisms and redundancy to guarantee high availability and prevent service interruptions.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics through multiple methods:; ; Real-time dashboards and reports within the NYMO Social Care platform, including compliance indicators, visit activity, safeguarding, medication, and performance insights.; ; API access (on request) enabling organisations to integrate data into local analytics systems or BI dashboards.; ; Bespoke reporting and data exports available on request to meet commissioning or regulatory requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data in several ways:; ; Through the built-in data export function, which allows authorised administrators to generate a full export of service records, care documents, and activity data in CSV or JSON format.; ; Through export options within reporting dashboards, allowing users to extract specific reports or filtered datasets to CSV or Excel for analysis or auditing.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • EXCEL
  • JSON (BY REQUEST)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • EXCEL
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: NYMO Social Care guarantees 99.5% availability for the Standard plan and 99.9% availability for the Premier plan, ensuring reliable service with minimal downtime. These availability levels are supported by Service Level Agreements (SLAs) that outline our commitment to uptime. If we fail to meet the guaranteed availability, customers are eligible for service credits based on downtime. For the Standard plan, customers receive a 5% credit for each hour of downtime beyond the guaranteed availability, while the Premier plan offers a 10% credit for every hour of downtime. These credits will be applied to the following billing cycle, ensuring our customers are compensated for any disruptions. Our SLAs are designed to guarantee a high level of service, and customers are also supported with 24/7 monitoring, real-time alerts, and proactive issue resolution, particularly for those on the Premier plan.
• Approach to resilience: NYMO Social Care is built with resilience at its core, ensuring high availability and data protection. Our service is hosted across multiple geographically dispersed data centres, providing redundancy and failover capabilities to ensure uninterrupted service even in the event of data centre failures. These data centres are equipped with power redundancy, network failover mechanisms, and firewall protection to maintain service continuity.; ; To further enhance resilience, we perform regular disaster recovery tests and maintain real-time backups, allowing for quick recovery of data in case of disruptions. Our system is designed to scale automatically based on demand, ensuring performance is maintained during peak usage periods.; ; Data protection is central to our design, with end-to-end encryption for both data at rest and in transit, safeguarding customer data from unauthorized access. We also implement load balancing and real-time monitoring to detect and resolve issues proactively.; ; If additional details about our data centre setup or specific resilience protocols are required, this information can be provided upon request to maintain security and compliance with client needs.
• Outage reporting: NYMO Social Care uses industry-standard monitoring tools to detect service outages and immediately alert our support team. In the event of an outage, we communicate directly with customers via email alerts, providing updates on the issue, estimated resolution times, and any actions customers need to take. For real-time visibility, we offer a public status dashboard, where customers can view service health, uptime statistics, and any ongoing issues. This dashboard is regularly updated to reflect the current status of the system. Additionally, we provide an API for system health checks, enabling customers to integrate monitoring into their internal systems. Our support team remains available throughout the outage to assist customers and ensure transparency. Once the issue is resolved, we provide post-outage reports detailing the root cause, corrective actions, and steps taken to prevent future occurrences. These reports are available upon request, ensuring that customers are fully informed about the incident and our continuous efforts to improve service resilience.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: We implement role-based access control (RBAC) across all management interfaces and support channels, ensuring least privilege access. Users are granted access based on their role and responsibilities, with only the necessary permissions to perform their tasks. This applies to both internal staff and external users accessing the support portal or management interfaces. Multi-factor authentication (MFA) is required for all administrative access, and all actions are logged for accountability. Support channels, such as email or ticketing systems, are restricted to authorized personnel, and any sensitive information is only accessible to users with the appropriate access levels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: NYMO Group Ltd follows a robust security governance framework aligned with industry best practices and UK regulatory standards. A senior executive oversees security strategy, risk management, and compliance across all services, including NYMO Social Care. We implement secure-by-design principles, enforce strict access controls, and maintain clear procedures for data protection, incident management, and change control. All code is thoroughly reviewed, and systems undergo regular vulnerability assessments. Our infrastructure is continuously monitored and patched, and we conduct annual external penetration testing to ensure security resilience. Although not formally certified, our governance aligns with ISO 27001 and Cyber Essentials standards.
• Information security policies and processes: NYMO Group Ltd follows a comprehensive set of information security policies that address data protection, access control, incident management, secure development, and business continuity. Our policies are aligned with best practices, including GDPR, and are reviewed annually to ensure they remain up-to-date with emerging threats and regulatory changes. A board-level executive oversees security governance, while the IT and compliance teams manage day-to-day operations. All staff members receive mandatory security training, with formal acknowledgment of policy compliance required. Access rights are assigned based on the principle of least privilege and reviewed periodically. We follow a documented incident escalation process, with detailed audit logs maintained for accountability. Compliance is monitored through regular internal audits, vulnerability assessments, and the use of monitoring tools. Change management processes ensure that any system changes are thoroughly reviewed for security risks. Additionally, we conduct external penetration testing and continuous monitoring to maintain the security posture and address potential vulnerabilities.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NYMO Group Ltd follows a structured configuration and change management process to ensure the integrity and security of our services. All components, including infrastructure, software versions, and integrations, are tracked through their lifecycle in a centralized configuration management system. Changes are logged and go through a formal approval process, where each change is assessed for potential security impact, including risks to data confidentiality, integrity, and availability. High-risk changes require additional review and testing in a staging environment before deployment. Rollback plans are prepared for every change, and detailed audit logs ensure traceability and compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: NYMO Group Ltd follows a proactive vulnerability management approach to protect our services. We assess potential threats using threat intelligence feeds, vulnerability scanners, and security research from reputable sources such as CVE, NIST, and industry-specific alerts. All identified vulnerabilities are prioritized based on severity and potential impact. Critical patches are deployed within 24 hours, while non-critical updates are assessed and deployed during regular maintenance windows. Our systems are continuously monitored for suspicious activity, and automated alerts are set for any anomalies. We conduct regular vulnerability assessments and penetration testing to identify and address any emerging threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NYMO Group Ltd employs continuous monitoring to identify potential compromises through automated tools, log analysis, and threat intelligence sources like CERT and NCSC. Suspicious activities are flagged in real-time, and incidents are immediately escalated to our security team for investigation. Once a potential compromise is identified, our response includes containment, impact assessment, and remediation, with critical incidents addressed within 1 hour. We follow a defined incident response process to ensure rapid containment and resolution, minimizing disruption. All actions are logged for auditing and continuous improvement, ensuring our protective measures are always evolving.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We follow a structured incident management process aligned with industry standards. Users can report incidents through our dedicated support portal or via email, where incidents are logged and prioritized. We have pre-defined processes for common events such as data breaches, service disruptions, and unauthorized access. Upon incident detection, our security team conducts a thorough investigation, followed by a forensic analysis. Once resolved, incident reports detailing the root cause, actions taken, and preventative measures are provided to affected users. All incidents are tracked, logged, and reviewed to continuously improve our security posture.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes, we offer a free trial of NYMO Social Care. The trial includes access to core features such as care planning, incident logging, and reporting. However, advanced features like custom integrations, API access, and 24/7 support are not included. The trial lasts for 14 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.