SPECTRUM GROUPE LIMITED

Atlassian Licences, Services & Support

Spectrum Groupe Ltd is a UK-based Platinum Atlassian Solution Partner providing Atlassian Cloud licenses, Marketplace apps, and associated service management and support.

We enable public sector organisations to deploy, configure, and manage Atlassian products such as Jira and Confluence efficiently, with expert technical support and ongoing license management.

Features

• Atlassian Cloud licenses – Access Jira, Confluence, and other products.
• Marketplace apps – Extend functionality with trusted integrations and plugins.
• Implementation support – Configure Atlassian products for immediate use.
• User management – Manage accounts, permissions, and groups efficiently.
• System administration – Maintain Atlassian Cloud securely and reliably.
• Technical support – Expert help for troubleshooting and guidance.
• Service management – Streamline issue tracking and workflow automation.
• License management – Track and optimise annual subscription usage.
• Remote access – Secure cloud access from any location.
• Reporting & dashboards – Real-time visibility into project metrics.

Benefits

• Collaborate instantly across teams, locations, and devices.
• Track tasks and issues for faster project delivery.
• Automate workflows to reduce manual approvals.
• Publish and update content securely from anywhere.
• Visualise progress with real-time reporting dashboards.
• Control permissions to protect sensitive information.
• Integrate tools seamlessly into existing workflows.
• Simplify license and user management centrally.
• Resolve issues quickly with expert support.
• Improve decisions using analytics and performance insights.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact.uk@spectrumgroupe.fr. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

562049473805305

Contact

Kevin McGuire
0204 538 7243
contact.uk@spectrumgroupe.fr

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Our service primarily extends and supports Atlassian Cloud products, including Jira, Confluence, Bitbucket, Trello, and Atlassian Marketplace apps.; ; It integrates with related software tools commonly used in public sector organisations, such as Slack, Microsoft Teams, and Git repositories, to enhance collaboration, workflow automation, and reporting.
• Cloud deployment model: Private cloud
• Service constraints: Our service is delivered via Atlassian Cloud, which may undergo planned maintenance or updates as scheduled by Atlassian. Support is provided for users accessing the software via standard web browsers and supported devices; it does not extend to unsupported hardware or third-party environments. Buyers should ensure their systems meet Atlassian Cloud minimum requirements for optimal performance.
• System requirements:
  • Web browser – Latest Chrome, Firefox, Edge, or Safari.
  • Internet connection – Stable broadband recommended for best performance.
  • Device – Desktop, laptop, or tablet supported.
  • Operating system – Windows, macOS, Linux, iOS, Android supported.
  • Screen resolution – Minimum 1024x768 recommended.
  • JavaScript – Browser must have JavaScript enabled.
  • Cookies – Required for login and session management.
  • Security software – Standard antivirus/firewall recommended.
  • Licensing – Active Atlassian Cloud license required.
  • Integrations – Compatible versions of connected software required.

User support

• Email or online ticketing support: Yes
• Support response times: Spectrum Groupe Ltd typically responds to support questions within 1–2 hours during business days. Response times may be slightly longer at weekends, but all queries are addressed promptly.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: To Spectrum Groupe Ltd provides remote and onsite support for Atlassian Cloud at no additional cost. ; ; Our support includes configuration, troubleshooting, guidance, and optional workshops or training. ; ; Support is delivered by experienced Atlassian technical consultants, and for larger engagements a Technical Account Manager or dedicated Cloud Support Engineer can be assigned.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Spectrum Groupe Ltd helps users start using Atlassian Cloud products through a combination of onsite and remote training, including workshops, live demonstrations, and Q&A sessions. We provide comprehensive user documentation and guidance for configuration, workflows, and best practices. Our team supports initial setup, license assignment, and integration with Marketplace apps to ensure a smooth onboarding experience.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, users can export their Atlassian Cloud data using built-in Atlassian tools, including project, issue, and content exports. Data can be exported in standard formats (CSV, XML, JSON) for migration or archiving. ; ; Spectrum Groupe supports buyers during this process, providing guidance on exporting, verifying, and securely storing their data to ensure a smooth transition.
• End-of-contract process: At the end of the contract, buyers retain full access to their Atlassian Cloud data until the subscription expires. Spectrum Groupe provides guidance and support for exporting or migrating data to ensure a smooth transition.; ; The standard contract price includes Atlassian Cloud licenses, Marketplace apps, and remote or onsite support, onboarding guidance, and basic configuration assistance. Any additional services, such as extended onsite workshops, bespoke integrations, or priority support packages, are available at additional cost and are quoted per engagement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is provided in PDF and online formats. We structure content clearly, use headings, bullet points, and simple language to aid readability. While the documentation is not formally WCAG-certified, it is designed to be navigable and understandable for all users, including those using assistive technologies such as screen readers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Atlassian Cloud products provide full functionality via desktop web browsers. Mobile apps for Jira, Confluence, and other Atlassian products offer core features optimized for mobile use, including task updates, content viewing, commenting, and notifications. Some advanced configuration, reporting, or administration features are only available on desktop browsers.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is the Atlassian Cloud web interface, accessible via supported desktop browsers, and the Atlassian mobile apps for Jira, Confluence, and other products. ; ; Users interact with the software to manage tasks, projects, content, and workflows. All features are accessible through these interfaces, with some advanced administration available only on desktop browsers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Spectrum Groupe Ltd does not directly perform interface testing with assistive technology, as the Atlassian Cloud interface is developed and maintained by Atlassian Corporation Plc.; ; Atlassian conducts accessibility testing to support WCAG 2.1 AA compliance, and our role is to support buyers in deploying and using the software effectively, including providing guidance for accessibility where needed.
• API: Yes
• What users can and can't do using the API: Users can use Atlassian Cloud APIs to configure projects, workflows, boards, and custom fields, update issues, assign tasks, manage users and permissions, and retrieve data for reporting or automation. ; ; Some advanced administrative actions and global system settings cannot be performed via the API. ; ; Spectrum Groupe supports buyers in using the APIs for integration, automation, and configuration guidance.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise Atlassian Cloud products by configuring projects, workflows, boards, fields, permissions, and integrating Marketplace apps. ; ; Spectrum Groupe supports buyers in applying these customisations, but some global system settings and advanced administrative functions are restricted to the Atlassian web interface.

Scaling

• Independence of resources: Atlassian Cloud is a multi-tenant SaaS platform designed to ensure each customer’s data and performance is isolated from other users. ; ; Resources such as compute, storage, and network capacity are managed independently per tenant, so demand from other organisations does not affect service availability or performance. ; ; Spectrum Groupe supports buyers in optimising configurations and monitoring usage to maintain consistent performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Spectrum Groupe provides guidance on accessing and interpreting Atlassian Cloud service metrics, which include:; ; Project activity metrics – progress, task completion, and workflow status.; ; User activity metrics – logins, assignments, and contributions.; ; Issue tracking metrics – issue counts, resolution times, and backlog analysis.; ; System performance metrics – uptime, response times, and service availability dashboards.; ; Custom reporting – configurable dashboards and reports for projects and teams.; ; Our team supports buyers in configuring dashboards, scheduling reports, and understanding analytics to improve decision-making and workflow efficiency.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian Corporation Plc

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest in Atlassian Cloud is protected using strong encryption (AES-256), access controls, and secure storage practices. ; ; Atlassian’s infrastructure also uses redundancy, backup, and logical separation between tenants to ensure data integrity and resilience. ; ; Spectrum Groupe supports buyers by advising on secure configuration, permission management, and safe handling of exported data.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their Atlassian Cloud data using built-in export tools provided by each product. Data can be exported in standard formats, such as CSV, XML, or JSON, depending on the product. Spectrum Groupe supports buyers by guiding them through the export process, verifying exported data, and ensuring it is securely saved for migration, archiving, or reporting purposes.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Data within Atlassian Cloud is protected by encryption at rest, access controls, and network segmentation. ; ; Spectrum Groupe supports buyers by configuring permissions, managing Marketplace apps, and advising on secure usage and backups.

Availability and resilience

• Guaranteed availability: Atlassian Cloud services are designed for high availability, with a 99.9% uptime SLA for Jira, Confluence, and other products. In the event that Atlassian does not meet this SLA, users may be eligible for service credits as defined in Atlassian’s SLA policy. Spectrum Groupe supports buyers in monitoring service availability, reporting incidents, and claiming credits if SLA levels are not met.
• Approach to resilience: Atlassian Cloud is designed for resilience with redundant, geographically distributed data centres, automated failover, and backup systems to ensure continuous service availability. Spectrum Groupe supports buyers by guiding configuration, monitoring usage, and providing assistance during incidents. Detailed information on datacentre architecture and resilience is available from Atlassian on request.
• Outage reporting: Atlassian Cloud outages are reported via the public status page (https://status.atlassian.com) and email alerts. ; ; Spectrum Groupe supports buyers by monitoring incidents and assisting with reporting or guidance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Atlassian Cloud management interfaces and Spectrum Groupe support channels is restricted to authorised staff using role-based permissions and MFA. Internal approvals, access logging, and periodic reviews ensure access remains appropriate and secure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Spectrum Groupe follows ISO/IEC 27001-aligned information security policies covering secure handling of data and user access. A designated Security Officer monitors compliance, and policies are enforced through training, access controls, and internal audits.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Spectrum Groupe tracks all Atlassian Cloud configurations using internal documentation and change logs. Changes are assessed for security, performance, and operational impact, reviewed, tested, and verified to ensure safe and reliable updates.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Spectrum Groupe monitors potential threats to supported Atlassian Cloud services, apps, and configurations using security advisories and industry threat intelligence. Vulnerabilities are assessed for risk, and patches or configuration updates are applied promptly, with internal logs maintained to ensure systematic remediation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Spectrum Groupe monitors supported Atlassian Cloud configurations, integrations, and apps using log review, alerts, and security advisories. Potential issues are assessed and addressed promptly, with critical incidents typically resolved within 1–2 hours, and buyers kept informed throughout.
• Incident management type: Supplier-defined controls
• Incident management approach: Spectrum Groupe has pre-defined processes for common support incidents. Users report issues via email, portal, or phone, and we provide updates and incident reports throughout resolution, including guidance on mitigation and verification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Yes, Spectrum Groupe offers free trials of Atlassian Cloud products. Trials include core Jira, Confluence, and selected Marketplace apps, but exclude premium apps, advanced support, or additional storage. Free trials are time-limited (typically 7–30 days), and Spectrum Groupe provides setup guidance and basic support during this period.
• Link to free trial: https://www.atlassian.com/software/jira/free

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact.uk@spectrumgroupe.fr. Tell them what format you need. It will help if you say what assistive technology you use.