Frama Rsign for Local Government

Frama Rsign is a secure encrypted service designed to accelerate workflows for contract and document signing for GDPR compliance.


  • Contract management for multiple documents
  • Simple, intuitive webapp to view all contracts awaiting signature
  • Device agnostic - login anywhere anytime on any device
  • Easy optimisation, automation and management of important contracts
  • End-to-end encryption without intermediate data storage
  • API available for CRM/CMS integration for automated workflows
  • Document creation through a simple drag-and-drop interface
  • Store multiple templates for easy retrieval and share with team
  • Automatic forwarding of documents in case of staff absence
  • Notifications for document signed or pending


  • Contract management interface for time and money savings
  • Effortless transition to paperless office
  • First contract to arrive is usually the first signed
  • Compliance with GDPR and other regulatory obligations
  • File sharing with wider team for additional document control
  • Never miss a deadline again
  • Define contract workflows throughout your workplace
  • No portals, downloads or passwords needed for the signer


£500 to £500,000 a transaction

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

5 6 2 1 5 6 3 6 4 7 6 0 6 5 0


Telephone: 01992451125

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
No contraints
System requirements
Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours, 9am to 5:30pm Monday to Friday (excluding UK Bank Holidays)
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible through the Frama website. Users can web-chat directly to our service desk. If issue cannot be resolved via web-chat, escalation matrix is in effect.
Web chat accessibility testing
Not applicable.
Onsite support
Support levels
For every contract, Frama provide an account manager who is the first point-of-call for all service enquiries or issues.
All incidents are evaluated against a 3-tier service escalation, rated:
Low: minimal impact on service; delay in messaging of less than 2 hours
Medium: some features or services unavailable but core functionality intact and messages being sent and received
High: impact on business; total failure of core functionality
Service provided is triaged against tiered impact levels. Escalation matrix and contacts is distributed to client upon commencement of contract.
Support available to third parties

Onboarding and offboarding

Getting started
Frama Rsign is designed to be user-intuitive with minimal training required. On-site or on-line training can be provided (additional costs may apply) on demand. User documentation is provided upon acceptance of contract.
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
Any upon request
End-of-contract data extraction
Not applicable - no data is stored at any time.
End-of-contract process
Once contract is expired, access to web portal is removed. No further action is required.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
User support accessibility
None or don’t know
Description of service interface
Users can access the web portal via a log in. The interface allows for all control, document creation and management, and admin control.
Accessibility standards
None or don’t know
Description of accessibility
Users can access the portal through any connected device. There are no restrictions on accessibility.
Accessibility testing
What users can and can't do using the API
API services are available to connect Frama Rsign to existing CRM / CMS systems for improved document and workflow management. API creation is upon request, please contact us for details.
API documentation
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
The Frama Rsign portal allows the user to configure workflows and documents specifically to their own business requirements. Users can customise to their individual workflows through notifications. All customisation is performed on a permissions-based basis. All services can be branded.


Independence of resources
The service scales with the system load. There is a further high performance environment in the case of any redundancy.


Service usage metrics
Metrics types
Metrics are provided via the portal for users with the correct permissions.
Reporting types
Real-time dashboards


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can only export their own transaction data. This is done via .csv file. Data being declared as private cannot be exported.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Frama Rsign guarantees 99.9% availability for 24x7 service operation without severity level 1 disruption, excluding scheduled maintenance windows.
Approach to resilience
Available on request.
Outage reporting
Available on request - SLAs created per contract.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Features are accessible via permissions. Permissions are set upon acceptance of contract (onboarding)
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
CSA CCM version 3.0
Information security policies and processes
All security events are processed on a 3-tier basis. If initial problem cannot be resolved within 2 hours (changeable depending on individual SLA) then escalation matrix is in effect.
All security policies are available on the website.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Not applicable.
Vulnerability management type
Vulnerability management approach
Not applicable.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Not applicable.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
For any incident causing a disruption in the service, a pre-defined escalation service matrix is in force.
Any user that discovers any issue with the solution can contact our service desk via email or phone as per contract. In the event of any incident causing a disruption or delay to the service, customers are informed via email with regular updates. For any incident escalated to medium or high status, incident reports are sent every 1-2 hours with updates, along with full incident report when issue to resolved.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Frama Rsign serves to influence staff, suppliers, and customers in supporting environmental protection and improvement by encouraging the the adoption of a paperless working environment. By ensuring all document control is performed through an online interface, with templates and changes recorded, Frama Rsign eliminates the need for printing and storage of contract or identifiable pages.
Covid-19 recovery

Covid-19 recovery

Frama Rsign supports organisations and businesses to manage and recover from the impacts of Covid-19 by providing enhanced security to adopted new ways of working. With the need for social distancing and remote working now prevalent within the UK workforce, Frama Rsign helps organisations remain GDPR compliant even when working across unsecured networks. By allowing organisations and businesses to send encrypted documents for e-signature, Frama Rsign protects the organisation from the security concerns of a remote workforce.
Tackling economic inequality

Tackling economic inequality

Frama Rsign supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity by improving the workflow of e-signature documents. The Frama Rsign intuitive interface accelerates the process of document signing across a large supply chain allowing for simpler management.
In addition, Frama Rsign allows an organisation to manage cyber-security risks in their supply chain by ensuring all disseminated documents are encrypted across the entire supply chain. The simple e-signature process ensures compliance against GDPR and other obligatory regulations and significantly reduces risk of fraud and document interference.


£500 to £500,000 a transaction
Discount for educational organisations
Free trial available
Description of free trial
Free trial service is available with all features enabled, and no obligations. Please contact us for details.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.