CLOUD 21 LIMITED
Infrastructure Operations
Cloud21 specialises in maintenance and management of complex IT infrastructures in healthcare. Fully aligned to ITIL best practice and are managed by certified practitioners experienced in the NHS IT, they can be scaled and customised to meet the challenging requirements where support of critical applications is key.
Features
- Provide future infrastructure requirements and support to existing estate
- Service Management processes and procedures, based on ITIL best practice
- Extensive knowledge of healthcare & NHS specific applications
- Fully customisable SLAs/KPIs suiting each customer, with associated reporting
- Certified technical specialists supporting the infrastructure and environment
- Security, patch management and software updates for OS and applications
- Extensive experience with HSCN/CoIN, WAN, LAN, mobile/wireless services
- On-call out of hours senior technical support including escalations
- Toolsets providing proactive; event, alert and capacity management
- Change/release specialists recognising the need for minimal service disruption
Benefits
- Independent specialists providing 24x7x365 support services
- Reduced maintenance cost/effort, reducing overall total cost of ownership
- Documented customer service expectations and minimum service levels
- Regular review customer satisfaction levels/processes and technology assets
- Advanced reporting of incidents with documented service improvement plans
- Certified engineers providing assurance and support
- ISO9001:2015 and Cyber Essentials Plus certified
- Wealth of expertise in the NHS, government and public sector
- Proactive and preventative protection against serious incidents
- Preventative approach to security and the protection of data
Architecture roles
Data architect
| £875.00 |
|
| £1,150.00 |
|
| £1,150.00 |
|
Security architect
| £750.00 |
|
| £1,150.00 |
|
| £1,150.00 |
|
Solution architect
| £950.00 |
|
| £1,150.00 |
|
| £1,150.00 |
|
Technical architect
| £875.00 |
|
| £875.00 |
|
| £1,150.00 |
|
| £1,500.00 |
|
Chief digital and data roles
Chief data officer
| £1,500.00 |
|
Chief information security officer
| £1,500.00 |
|
Chief technology officer
| £1,500.00 |
|
Cyber security roles
Cyber security audit and assurance
| £875.00 |
|
| £1,150.00 |
|
Cyber security governance and risk management
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Cyber security monitoring
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Cyber security vulnerability management
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Cyber security secure design
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Data roles
Analytics engineer
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Data analyst
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Data engineer
| £750.00 |
|
| £875.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Data governance manager
| £875.00 |
|
| £1,150.00 |
|
| £1,500.00 |
|
Data scientist
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
| £1,500.00 |
|
Machine learning engineer
| £875.00 |
|
| £1,150.00 |
|
Performance analyst
| £450.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
| £1,500.00 |
|
IT operations roles
Application operations engineer
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Change and release manager
| £575.00 |
|
| £750.00 |
|
| £895.00 |
|
Command and control centre manager
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
End user computing engineer
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
IT service manager
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Incident manager
| £750.00 |
|
| £875.00 |
|
Infrastructure engineer
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
| £1,150.00 |
|
Infrastructure operations engineer
| £750.00 |
|
| £875.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Problem manager
| £575.00 |
|
| £750.00 |
|
Service desk manager
| £450.00 |
|
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
Product and delivery roles
Business analyst
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
| £1,500.00 |
|
Delivery manager
| £750.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Digital portfolio manager
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Programme delivery manager
| £1,500.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Test engineer
| £575.00 |
|
| £750.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Test manager
| £875.00 |
|
| £1,150.00 |
|
User-centred design roles
Service designer
| £525.00 |
|
| £750.00 |
|
| £875.00 |
|
| £875.00 |
|
| £1,150.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
British Assessment Bureau
-
ISO/IEC 27001 accreditation date
-
Monday 16 December 2024
-
What the ISO/IEC 27001 doesn’t cover
-
Our certification covers us for the provision of professional IT services and IT support providing Consultancy, Product Development and Managed
services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and
Professional Service Sectors. This is in accordance with the Statement of Applicability Version 2.0 Dated Nov 24.
Further clarifications regarding the scope of this certificate and the applicability of requirements may be obtained by consulting the certifier.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
British Assessment Bureau
-
ISO 9001 accreditation date
-
Monday 16 December 2024
-
What the ISO 9001 doesn’t cover
-
Our certification cover us for the provision of professional IT services and IT support providing Consultancy, Product Development and Managed services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and Professional Service Sectors within the UK
Further clarifications regarding the scope of this certificate and the applicability of requirements may be obtained by consulting the certifier.
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
39be0c4b-eb9d-482d-9872-7592bb16ff68
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
F722bb84-8c4e-4fd5-b845-e1f414b75f0c
-
Other security certifications
-
No
Social value
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Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
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Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
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Introducing transparency to pay and reward processes
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Working conditions which promote an inclusive working environment and promote retention and progression
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Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Service documents
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