FullyCoded

DutyBooker

DutyBooker is a configurable volunteer management platform enabling organisations to schedule duties, track hours, manage expenses, and monitor engagement. Fully customisable terminology and workflows support diverse sectors including emergency services, healthcare, charities, and corporate volunteering. Features include mobile apps, API integration, AI-powered burnout prediction, and comprehensive reporting dashboards.

Features

• Multi-tenant architecture with isolated databases per organisation for security
• Configurable terminology and workflows adaptable to any sector
• Real-time duty scheduling with availability management and conflict detection
• AI-powered burnout prediction analysing volunteer engagement patterns
• Mobile apps for iOS and Android with offline capability
• RESTful API enabling integration with existing HR and payroll systems
• Automated expense tracking with multi-level approval workflows
• Role-based access control with customisable permission hierarchies
• Comprehensive reporting dashboards with exportable statistics and analytics
• SSO integration supporting SAML and OAuth authentication protocols

Benefits

• Schedule volunteer duties in minutes from any device anywhere
• Reduce administrative burden through automated hour tracking and reporting
• Identify at-risk volunteers early using predictive engagement analytics
• Customise every label and workflow to match organisational terminology
• Process expense claims faster with streamlined digital approval workflows
• Maintain complete audit trails for compliance and governance requirements
• Enable volunteers to manage availability and view rotas via mobile
• Scale seamlessly from small teams to enterprise-wide volunteer programmes
• Integrate with existing systems without disrupting current workflows
• Gain real-time visibility of volunteer capacity and deployment patterns

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark@fullycoded.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

562881219907986

Contact

Mark Grice
01326 536077
mark@fullycoded.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: DutyBooker is a cloud-hosted SaaS platform requiring a modern web browser (Chrome, Firefox, Safari, or Edge) and stable internet connectivity. Mobile applications require iOS 12+ or Android 8+. Scheduled maintenance windows occur monthly during off-peak hours with advance notification. Support is available during UK business hours with optional extended support packages available.
• System requirements:
  • Mobile devices iOS 13+ or Android 10+ for mobile app.
  • Internet connectivity, Active internet connection required for real-time synchronisation
  • Chrome, Edge, Safari, or Firefox for web dashboard
  • Email accesss
  • Device notification permissions required for real-time alerts
  • Compatible SAML 2.0 provider for single sign-on

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are responded to within 12 hours, including weekends and public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (included); Standard support is included with all DutyBooker subscriptions at no additional cost. This provides email and web-based support seven days a week, including bank holidays. Response times are within 12 hours for all enquiries. Standard support includes access to our online knowledge base, user documentation, and video tutorials.; ; Enhanced Support (additional cost); Enhanced support is available for organisations requiring telephone assistance. This tier includes telephone support during UK business hours (Monday to Friday, 9am to 5pm) in addition to standard email and web-based support. Enhanced support also includes priority handling for critical issues affecting service availability, onboarding assistance for new administrators, and configuration guidance during initial setup including terminology customisation and workflow configuration. Enhanced support is priced at 15% of the annual subscription value.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding process:; We provide a structured onboarding process to ensure organisations are operational quickly. Upon subscription, customers receive a dedicated onboarding session via video call to configure their tenant, customise terminology, establish organisational structures, and define duty types and workflows. This guided setup typically takes two to four hours depending on organisational complexity. Onsite setup is available upon request for organisations preferring face-to-face implementation support.; ; Training:; Online training is provided for administrators and end users. Administrator training covers system configuration, user management, approval workflows, and reporting. End user training focuses on the mobile app, managing availability, booking duties, and submitting expenses. Training is delivered via live video sessions and recorded tutorials accessible on demand. Onsite training is available upon request at additional cost.; ; Documentation:; Comprehensive user documentation is available through our online knowledge base. This includes step-by-step setup guides, video tutorials, frequently asked questions, and best practice recommendations. Documentation is maintained and updated with each release. Administrator guides and end user quick-start guides are available as downloadable PDFs.; ; Ongoing support:; Following onboarding, customers have continued access to our support team for questions and guidance. We provide regular updates on new features and offer refresher training sessions as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data export options:; At contract end, customers can extract all their data through multiple methods. The web dashboard provides built-in export functionality allowing administrators to download complete datasets including volunteer records, duty histories, expense claims, approval workflows, and audit trails. Data is exported in standard formats including CSV and PDF for easy migration or archival purposes.; ; API extraction:; Customers with API access can programmatically extract all data during the contract notice period. The API provides endpoints for retrieving complete records across all data types, enabling automated migration to replacement systems or integration with HR and finance platforms.; ; Assisted extraction:; Upon request, our team can provide a complete data export package containing all organisational data in structured formats. This service is provided at no additional cost during the contract termination period.; ; Data retention:; Following contract termination, customer data is retained for 60 days to allow for any additional extraction requirements. After this period, all data is securely deleted from our systems in accordance with our data protection policies. Customers receive written confirmation of data deletion upon request.; ; Formats provided:; Exported data is provided in non-proprietary formats to ensure accessibility regardless of future system choices.
• End-of-contract process: End-of-contract process:; Prior to contract end, we provide written notification and offer the opportunity to renew. During the notice period, administrators retain full access to export all organisational data through the web dashboard or API. Our support team is available to assist with data extraction requirements at no additional cost.; ; Upon contract termination, user access to the mobile app and web dashboard is disabled. Data is retained securely for 60 days following termination to allow for any final extraction requests. After this retention period, all customer data is permanently and securely deleted from our systems. Written confirmation of data deletion is provided upon request.; ; Included in contract price:; The contract price includes full platform access for the agreed number of volunteers, standard support with 12-hour response times, access to all standard features and updates released during the contract period, online training materials and documentation, initial onboarding session including terminology and workflow configuration, and data export at contract end.; ; Additional costs:; Additional costs may apply for enhanced telephone support, onsite setup or training, volunteer numbers exceeding the contracted amount, bespoke development or customisation requests, and optional integrations with HR, resourcing, or finance systems requiring dedicated implementation support.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: DutyBooker's native iOS and Android apps provide full functionality optimised for mobile use. Volunteers can view rotas, accept duties, log hours, submit expenses, and receive push notifications on the move.; ; The mobile interface prioritises quick actions, duty acceptance, availability updates, and expense submissions, with simplified navigation suited to smaller screens. Offline capability allows hour logging without connectivity, syncing automatically when reconnected.; ; Administrative functions including terminology customisation, workflow configuration, bulk imports, and detailed reporting remain desktop-only to ensure proper oversight and reduce configuration errors. Both interfaces share real-time data synchronisation.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: DutyBooker provides an intuitive web-based interface accessible via any modern browser. The responsive dashboard displays duty schedules, volunteer availability, and key statistics at a glance. Administrators access configuration panels for terminology customisation, workflow management, and reporting tools. Volunteers use a simplified view to manage availability, view assigned duties, and submit expense claims.; Native mobile applications for iOS and Android provide full functionality including duty acceptance, hour logging, and push notifications. The interface supports role-based views ensuring users only see relevant features and data. All interfaces follow WCAG 2.1 AA accessibility standards and support multiple languages.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: DutyBooker has been tested with users of screen readers including JAWS, NVDA, and VoiceOver to ensure full compatibility with keyboard navigation and proper ARIA labelling throughout the interface. Testing confirmed all interactive elements are accessible without a mouse, form fields include descriptive labels, and error messages are announced clearly.; We have validated colour contrast ratios meet WCAG 2.1 AA standards and tested with users who rely on screen magnification software. The interface supports browser-based text resizing without loss of functionality. Mobile applications have been tested with iOS VoiceOver and Android TalkBack.; User feedback from accessibility testing has directly informed interface improvements, including simplified navigation structures, consistent focus indicators, and alternative text for all visual elements. We maintain an ongoing commitment to accessibility through regular audits and user testing with each major release.
• API: Yes
• What users can and can't do using the API: DutyBooker provides a comprehensive RESTful API enabling bidirectional integration with existing HR, resourcing, and finance systems. Users authenticate using JWT tokens for secure data exchange.; ; HR system integration:; The API synchronises volunteer records bidirectionally with HR platforms. Import employee data, roles, and departmental structures from HR systems. Export volunteer hours, training, and engagement metrics back to HR for consolidated workforce reporting. ; ; Resourcing system integration:; Push and pull availability data between DutyBooker and workforce planning tools. External systems can query volunteer capacity, create duty bookings by duty type, or event type, and receive real-time updates on staffing levels. Webhooks notify resourcing platforms of shift confirmations, cancellations, and coverage gaps enabling dynamic resource allocation.; ; Finance system integration:; Export approved expense claims directly to accounts payable systems for payment processing. Synchronise cost centre codes and budget allocations from finance platforms. Retrieve detailed expenditure reports by project, duty type, event type, or individual for financial reconciliation.; ; Bulk operations:; Import and export endpoints support CSV and JSON formats for scheduled automated synchronisation.; ; Limitations:; Tenant-level configuration, terminology customisation, billing management, and SSO setup require web interface access for security purposes. API rate limits apply (1000 requests per hour). Bulk operations limited to 500 records per request.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised:; DutyBooker offers extensive customisation to match organisational terminology and workflows. Organisations can rename all system labels "Officer" becomes "Volunteer," "Collar Number" becomes "Member ID." Duty types, event types, and project categories are fully configurable. Custom fields can be added to volunteer profiles, duty records, and expense claims. Approval workflows support multiple levels with configurable thresholds. Report templates, dashboard widgets, and notification preferences can be tailored to organisational requirements. Branding options include logos, colour schemes, and custom email templates.; ; How users can customise:; All customisation is performed through the web-based administration panel, no technical expertise required. A guided setup wizard assists with initial configuration. Changes take effect immediately across web and mobile interfaces. Organisations can duplicate existing configurations as templates and modify as needed. Bulk import tools allow rapid setup of duty types, locations, and organisational structures via CSV upload.; ; Who can customise:; Role-based permissions control customisation access. Super Administrators can modify all tenant settings including terminology, branding, and integrations. Administrators can configure duty types, approval workflows, and reporting parameters. Team Managers can customise settings within their assigned departments. Standard users cannot access configuration settings, ensuring system integrity and governance compliance.

Scaling

• Independence of resources: Multi-tenant architecture:; DutyBooker uses a multi-tenant architecture with separate databases per organisation. Each tenant's data is completely isolated, ensuring no organisation can access another's information.; ; Resource management:; Our infrastructure scales automatically based on demand. Load balancing distributes traffic across multiple servers, preventing any single organisation's usage from impacting others.; ; Rate limiting:; API rate limits are applied per organisation to prevent any single tenant from consuming excessive resources, ensuring fair access for all.; ; Performance monitoring:; We monitor system performance and resource utilisation. Automatic scaling provisions additional capacity during peak demand. Performance thresholds trigger alerts, enabling proactive intervention before users experience degradation.

Analytics

• Service usage metrics: Yes
• Metrics types: DutyBooker provides comprehensive service metrics including active volunteer counts, login frequency, and duty completion rates. Engagement metrics show volunteer participation levels, hours contributed, and booking patterns across departments and roles. Administrators can view duty coverage statistics, expense claim volumes, and approval turnaround times. Burnout prediction metrics highlight at-risk volunteers based on engagement patterns and workload analysis. System usage metrics track API calls, data storage utilisation, and notification delivery rates. All metrics can be filtered by date range, department, project, duty type, event type, and volunteer groups.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Administrators can export data directly through the web dashboard at any time during the contract. Built-in export functionality allows download of users, equipment, assignments, compliance histories, and audit trails in CSV and PDF formats. Customers with API access can extract data programmatically using standard endpoints. At contract end, our support team can provide a complete data package upon request at no additional cost. All exports use non-proprietary formats ensuring data remains accessible regardless of future system choices.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability guarantee:; DutyBooker guarantees 99.9% service availability, measured monthly excluding scheduled maintenance windows. Scheduled maintenance is performed during low-usage periods with a minimum of 48 hours advance notification to customers.; ; Service level agreement:; Our SLA defines availability as the ability for authenticated users to access core platform functionality including the mobile app and web dashboard. Availability is monitored continuously and measured as a percentage of total minutes in each calendar month.; ; Service credits:; If availability falls below guaranteed levels, customers are entitled to service credits applied to future invoices. For availability between 99.0% and 99.9%, a credit of 10% of the monthly fee applies. For availability between 95.0% and 99.0%, a credit of 25% applies. For availability below 95.0%, a credit of 50% applies.; ; Claiming credits:; Customers must submit credit requests within 30 days of the affected month. Credits are capped at 50% of the monthly subscription fee and do not apply where unavailability results from factors outside our control, scheduled maintenance, or customer-side connectivity issues.
• Approach to resilience: Infrastructure resilience:; DutyBooker is hosted on AWS infrastructure, leveraging multiple availability zones within a UK region. This ensures continued service operation if an individual datacentre experiences failure. Data is automatically replicated across availability zones, providing redundancy and rapid failover capability.; ; Database resilience:; Each tenant's separate database is configured with automated backups and point-in-time recovery. Backups are stored in geographically separate locations from primary data. Database replication ensures data durability and enables quick restoration in the event of failure.; ; Application resilience:; The application layer uses load balancing to distribute traffic across multiple servers. Auto-scaling provisions additional capacity during demand spikes. Health monitoring automatically removes unhealthy instances and replaces them without manual intervention.; ; Disaster recovery:; A documented disaster recovery plan is maintained and tested regularly. Recovery time objective (RTO) and recovery point objective (RPO) targets are defined and achievable within the architecture design. Full details of our disaster recovery approach are available on request.; ; Monitoring:; Continuous monitoring tracks system health, performance, and availability. Automated alerts notify our operations team of potential issues, enabling proactive response before service impact occurs.
• Outage reporting: Email alerts; Customers are notified of any service outages via email. Alerts are sent to designated administrators when incidents are identified, with follow-up notifications providing status updates and resolution confirmation.; ; Scheduled maintenance; Planned maintenance windows are communicated via email a minimum of 48 hours in advance, including expected duration and any anticipated impact.; ; Incident communication; During outages, we provide regular updates until the issue is resolved. Following resolution, customers receive a summary of the incident including root cause and preventative measures implemented.; ; Status page; A public status page is planned for a future release, providing real-time visibility of service availability and historical uptime data.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces; Access to management interfaces is restricted through role-based access controls. Only authorised administrators can access system configuration and user management. Administrative access requires MFA. All actions are logged for audit purposes.; ; Support channels; Support staff access customer data only when required to resolve issues. Access is logged and granted on a least-privilege basis. Customer identity is verified before discussing account matters.; ; Internal systems; Access to infrastructure is restricted to authorised personnel. Credentials are managed securely with regular rotation. Access reviews ensure appropriate permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is embedded throughout our organisation. We maintain documented security policies covering access control, data protection, incident response, and secure development practices. Regular risk assessments identify and address potential vulnerabilities. All staff complete security awareness training annually. Code reviews and security testing are integrated into our development lifecycle. Third-party penetration testing is conducted annually by a CREST-approved provider. We monitor emerging threats and update our practices accordingly. Our approach aligns with industry frameworks including ISO 27001, NCSC guidance, and Cyber Essentials principles, with formal certification planned.
• Information security policies and processes: Security policies; We maintain comprehensive information security policies covering data classification, access control, acceptable use, incident response, business continuity, and secure development. Policies are reviewed annually and updated in response to emerging threats or organisational changes. All policies align with ISO 27001 framework principles and NCSC guidance.; ; Reporting structure; Security responsibility sits at senior management level, with clear accountability for information security decisions. Security matters are reported to leadership regularly, ensuring visibility and appropriate resource allocation for security initiatives.; ; Staff responsibilities; All staff receive security awareness training during onboarding and annually thereafter. Staff are required to acknowledge and comply with security policies as a condition of employment. Role-specific training is provided for those handling sensitive data or system administration.; ; Compliance monitoring; Policy compliance is monitored through regular internal reviews and audits. Access logs are reviewed to identify unusual activity. Non-compliance is addressed through documented procedures and escalated where necessary.; ; Incident management; A documented incident response process ensures security events are identified, contained, and resolved promptly. Incidents are logged, investigated, and reviewed to identify improvements. Significant incidents are reported to senior management and affected customers where appropriate.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management; All system components are tracked through centralised configuration management. Infrastructure is defined as code, ensuring consistent deployments. Version control maintains complete history of changes.; ; Change management process; Changes follow a documented process, categorised by risk level. Standard changes follow pre-approved procedures, while significant changes require approval.; ; Security impact assessment; Changes are assessed for security impact before approval, including access control implications. Security-relevant changes undergo additional review.; ; Testing and deployment; Changes are tested in staging environments before production. Deployments use controlled release processes with rollback capability.; ; Audit trail; All changes are logged with timestamps and approval records.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat assessment; We conduct regular vulnerability assessments using automated scanning tools. Annual penetration testing by a CREST-approved provider identifies potential weaknesses. Risk assessments evaluate severity and impact of identified vulnerabilities.; ; Patch management; Critical security patches are deployed within 24 hours. High-severity patches are deployed within 7 days. All patches are tested before production deployment.; ; Threat intelligence; We monitor NCSC advisories, AWS security bulletins, CVE databases, and vendor security notifications for emerging threats.; ; Remediation tracking; Vulnerabilities are logged and tracked through to resolution, prioritised by severity and exploitability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Identifying compromises; Continuous monitoring tracks system activity, access patterns, and security events. Automated alerts flag anomalous behaviour including unusual login attempts, privilege escalation, and unexpected data access. Log aggregation enables correlation of events across systems.; ; Incident response; Potential compromises trigger our documented incident response process. Events are triaged, contained, and investigated promptly. Affected systems are isolated to prevent further impact.; ; Response times; Critical security incidents are responded to within one hour. Investigation findings and remediation actions are documented. Affected customers are notified where appropriate. Post-incident reviews identify preventative improvements.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes; We maintain documented incident management procedures for common events including service outages, security breaches, and data incidents. Runbooks provide step-by-step guidance. Incidents are categorised by severity to determine response priority and escalation.; ; Reporting incidents; Users report incidents via email. Reports are acknowledged within 12 hours and logged in our tracking system. Critical issues can be escalated through enhanced support telephone lines.; ; Incident reports; Customers receive incident reports detailing timeline, root cause, impact, and corrective actions. Reports are provided within 5 working days of resolution.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 434ca00e-da12-4a61-8cac-a93339528c02
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark@fullycoded.com. Tell them what format you need. It will help if you say what assistive technology you use.