SULLIVAN & STANLEY LIMITED
Customer & Channel
We help customers in bridging the strategy execution gap, speeding up benefits from cloud adoption and transformation delivery. Through our 'Intentional Experience' framework, we integrate capabilities, services, and accelerators to align the operating model around key outcomes and areas such as customers, channels, organisation, employees, technology, and ways of working.
Features
- Customer/Citizen channel strategy/service design and implementation (co-design, plan, roadmap)
- Analysis and planning of customer/citizen needs and channel mix
- Future organisation/operating model design aligned to GDS Service Standards
- Framework for defining service ‘Moments of Truth’, continuous value delivery
- Evidence-based insights integration with customer/citizen-led, outcome-focused delivery
- Prototype development for intention-oriented services
- Change readiness and impact assessments
- Leadership/teams aligned, engaged, enabled, empowered to deliver citizen-centric services
- Business Agility Accelerator; thin slice value delivered in 90 days
- Agile delivery capability/capacity aligned to driving accelerated citizen value
Benefits
- Demonstrable impact on strategic OKRs and value for taxpayer (VfM)
- Increase successful adoption of cloud services and emerging technologies
- Mitigate risks of scaling up services from Beta to Live
- Better citizen-centric products and services
- Accelerated time to value through enhanced delivery capability
- Improved employee engagement and productivity
- Improved leadership capability and effectiveness
- Sustainable ways-of-working embedded enabling you to drive continuous service improvement
Architecture roles
Business architect
| £800.00 |
|
| £1,100.00 |
|
| £1,300.00 |
|
Data architect
| £1,100.00 |
|
| £1,200.00 |
|
| £1,300.00 |
|
Enterprise architect
| £1,150.00 |
|
| £1,200.00 |
|
| £1,250.00 |
|
| £1,300.00 |
|
Solution architect
| £900.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,250.00 |
|
| £1,300.00 |
|
Technical architect
| £900.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,250.00 |
|
| £1,300.00 |
|
Chief digital and data roles
Chief data officer
| £2,300.00 |
|
Chief technology officer
| £2,300.00 |
|
Data roles
Data analyst
| £700.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
Data engineer
| £750.00 |
|
| £850.00 |
|
| £1,150.00 |
|
| £1,450.00 |
|
Data governance manager
| £900.00 |
|
| £1,000.00 |
|
| £1,300.00 |
|
Data scientist
| £700.00 |
|
| £800.00 |
|
| £870.00 |
|
| £950.00 |
|
| £1,050.00 |
|
| £1,300.00 |
|
Machine learning engineer
| £850.00 |
|
| £950.00 |
|
Performance analyst
| £700.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
| £1,100.00 |
|
Product and delivery roles
Business analyst
| £700.00 |
|
| £850.00 |
|
| £900.00 |
|
| £950.00 |
|
| £1,100.00 |
|
Delivery manager
| £800.00 |
|
| £900.00 |
|
| £1,000.00 |
|
| £1,400.00 |
|
Digital portfolio manager
| £750.00 |
|
| £850.00 |
|
| £900.00 |
|
| £1,100.00 |
|
Product manager
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,400.00 |
|
Programme delivery manager
| £1,250.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £700.00 |
|
| £750.00 |
|
| £850.00 |
|
Test engineer
| £700.00 |
|
| £750.00 |
|
| £850.00 |
|
Test manager
| £925.00 |
|
| £1,100.00 |
|
Software development roles
Development operations (DevOps) engineer
| £800.00 |
|
| £900.00 |
|
| £950.00 |
|
| £1,000.00 |
|
| £1,050.00 |
|
| £1,100.00 |
|
| £1,250.00 |
|
| £1,250.00 |
|
Frontend developer
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
| £1,025.00 |
|
| £1,100.00 |
|
Software developer
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
| £1,025.00 |
|
| £1,100.00 |
|
| £1,250.00 |
|
| £1,250.00 |
|
| £1,300.00 |
|
User-centred design roles
Accessibility specialist
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Interaction designer
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
| £1,200.00 |
|
| £1,300.00 |
|
Service designer
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,250.00 |
|
Technical writer
| £700.00 |
|
| £850.00 |
|
User researcher
| £700.00 |
|
| £850.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,250.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
1f16a57d-3e01-4c75-a6be-0e30161937a6
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
C0a926f7-ac9b-4a0a-8e9b-c7ca5fc05c0e
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Service documents
Request an accessible format
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email the supplier at
sonia.sullivan@sullivanstanley.com.
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