CREATION TECHNOLOGY SOLUTIONS LIMITED
Salesforce Implementation and Managed Service Support
Creation Technology’s offering for Higher Education and Public Sector enables organisations to streamline their services, transform the way they engage and gives them a true 360 view of their Students, Residents, Stakeholders and Businesses using the power of the Salesforce platform
Features
- Discovery services to define business processes and requirements
- Cloud Strategy / Roadmap Planning & Architecture Design
- Salesforce Industries expertise including Education Cloud and Public Sector Solutions
- Experience with Salesforce Industry Common Components including OmniScipts, DataRaptors, FlexCards
- Integration services utilising MuleSoft
- Marketing and Proactive Communications utilising Salesforce’s Marketing Cloud
- Complex Data Migrations from legacy platforms to the Salesforce platform
- Experience Cloud, Authenticated Logins, Knowledge Articles, Self-Service and Case Automation
- Data Cloud AI implementation for data segmentation
- Services for solution rollout, change management, and continuous innovation
Benefits
- Industry specific out of the box features to accelerate adoption
- Low-Code Rapid deployment to build more with less
- Increase Operational Efficiencies, Legacy Consolidation and Revenues.
- Case Deflection, Process Automation and Legacy Consolidation
- Salesforce accessibility helps users get the most from the platform
- Feature rich Reports and Dashboards
- Measurable insight into success of marketing campaigns
- Adaptive and scalable applications developed iteratively
- Cost/efficiency savings from a centralised solution platform not disparate systems
- Helping you realise the full-benefit of your existing Salesforce implementation
Architecture roles
Business architect
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Data architect
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Enterprise architect
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Network architect
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Security architect
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Solution architect
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Technical architect
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Chief digital and data roles
Chief data officer
| £1,600.00 |
£1,400.00 |
Chief information security officer
| £1,600.00 |
£1,400.00 |
Chief technology officer
| £1,600.00 |
£1,400.00 |
Data roles
Analytics engineer
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Data analyst
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Data engineer
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Data scientist
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Machine learning engineer
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Performance analyst
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
IT operations roles
Application operations engineer
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Business relationship manager
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Change and release manager
| £800.00 |
£600.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
IT service manager
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Incident manager
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Infrastructure operations engineer
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Problem manager
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Service desk manager
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Service transition manager
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Product and delivery roles
Business analyst
| £600.00 |
£500.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
| £1,600.00 |
£1,400.00 |
Delivery manager
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Digital portfolio manager
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Product manager
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Programme delivery manager
| £1,400.00 |
£1,200.00 |
Service owner
| £1,400.00 |
£1,200.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £700.00 |
£500.00 |
| £800.00 |
£600.00 |
| £900.00 |
£700.00 |
| £1,000.00 |
£800.00 |
Test engineer
| £700.00 |
£500.00 |
| £800.00 |
£600.00 |
| £900.00 |
£700.00 |
| £1,000.00 |
£800.00 |
Test manager
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
Software development roles
Development operations (DevOps) engineer
| £600.00 |
£500.00 |
| £800.00 |
£600.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,000.00 |
£800.00 |
Frontend developer
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Software developer
| £600.00 |
£500.00 |
| £700.00 |
£600.00 |
| £750.00 |
£600.00 |
| £750.00 |
£600.00 |
| £800.00 |
£600.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
User-centred design roles
Accessibility specialist
| £1,000.00 |
£800.00 |
Content designer
| £1,000.00 |
£800.00 |
Content strategist
| £1,200.00 |
£1,000.00 |
Interaction designer
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
| £1,200.00 |
£1,000.00 |
Service designer
| £800.00 |
£600.00 |
| £1,000.00 |
£800.00 |
Technical writer
| £1,200.00 |
£1,000.00 |
| £1,400.00 |
£1,200.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
1030520f-c69b-41e6-82f7-55e736de2f6d
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Ensuring new workers are informed of their right to join a trade union
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
mark.fountaine@creation.technology.
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